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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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371 results found

  1. 1 vote

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  2. The product is double

    The product is double
    2022.13.10.4008.913722

    1 vote

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  3. I am not geting mythic wlidcards

    I can't get more than one mythic rare wildcard, whenever I would get one so that I would have two my UI still shows that I have one. I have lost 3-5 mythic rare wildcards this way.

    1 vote

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  4. Did not get my purchase

    I purchased a bundle of avatar and protector but only get the avatar.
    Then purchased a set of planeswalkers and didn't get any card this time.

    1 vote

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  5. Bought packs disappear with coins.

    Hello,
    Yesterday 03/03/2022 I boght 11.000 coins in packs just when the server went down. Then when I could reconnect I didnt get my cards nor my coins.
    Please can I have my coins so i can buy my cards back?
    This is really game braking.
    Thanks you.

    1 vote

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  6. Mastery Pass mythic

    I purchased the Kamigawa: Neon Dynasty Mastery Pass today and did not receive any Mythics from my progress. I played until I got another unlock for a Mythic and I still did not receive it. How go I get the bug fixed?

    1 vote

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  7. I signed up for the Jump In! event, but every time i tried to enter the event, I cannot connect

    I signed up for the Jump In! event, but every time I tried to enter the event, I cannot connect. I tried to reconnect, but to no avail. However, Arena still collected the 1000 gold fee. I have no issues connecting when playing Standard Best of Ones though.

    1 vote

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  8. I bought pixel art lands and they are not showing on my styles when I add them to a deck.

    Basically title. I bought Pixel Art lands, they even disappeared from my store, and I can't select them as a style on any deck.

    1 vote

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  9. No mastery quests

    I paid for the mastery pass but am not getting an additional quest queue. Just the regular one each day. With no additional quests, it's just a waste of money. I don't care about cosmetic cards from the orbs.

    1 vote

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  10. Lost pack

    Game crashed as I purchased booster, could not hit claim button, out 1000 gold with no booster

    1 vote

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  11. I purchased the daily deal pack but the image wasn't showing.

    I purchased a pack thinking it would be kamigawa as the card style were from kamigawa, but the pack is kaldheim and I would like a refund.

    1 vote

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  12. ストアでジェムを購入できません

    ストアにて20000ジェムを購入しようとしたところ「お客様の支払い手続きの待機中です」というメッセージが表示されたままになり1時間以上たってもそのままでした

    1 vote

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  13. 対人ドラフト参加権について

    ①対人ドラフト参加権を所持している状態でマスタリーパスを購入しましたが、対人ドラフト参加権の枚数が増えておりません。
    ②プレミア・ドラフトでまだ2敗しかしていないのに、プレイが打ち切られ報酬が確定しました。

    上記2つの不具合が発生しました。無課金での遊戯ならともかく、上記2つは両方ともジェムが絡んでおります(マスタリーパスのためにジェムを購入しています)
    何らかの対応を求めます。

    1 vote

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  14. 1 vote

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  15. Season rewards

    I didnt receive my season rewards from january, i was a emerald tier

    1 vote

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  16. Sticker Emotes clip behind store display when moused-over

    NEO Sticker emotes don't display correctly on MOZ in store prefab.
    This didn't happen on first time in the Store, but when I returned and viewed the store offer it hecked up.

    1 vote

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  17. Open pack bug

    I've tried to open packs 2x and both times this happened. I don't want to open anymore because I tried to look at collection to see what I got and there was nothing new...2x.

    1 vote

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  18. Bug

    Windows client.

    Store: Featured tab: Hover over the "Kamigawa Sticker Bundle" at the top of the border. There is an invisible hitbox above the actual graphic, and when the cursor is at that boundary, the icon animation stutters extremely fast between frames, in what could be a dangerous epileptic trigger.

    1 vote

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  19. Store: No Option to Purchase Alchemy Boosters

    Steps to Reproduce:

    Go to the packs tab under the store page.

    Expected Result:

    Purchase options for Alchemy boosters.

    Actual Result:

    No purchase options for Alchemy boosters.

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  20. 1 vote

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    1 comment  ·  Store  ·  Admin →
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