MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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824 results found
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Store tab crashing
I've been meaning to buy a bundle for SOI Remastered. The Store > Bundles tab is crashing the app without any error message.
I can still use other parts of the store by going through Profile > Set Collection > Store. The Featured and Bundles tabs are causing the crash.
2 votes -
Golden Pack Progress Error
I bought 6 packs and it only filled 3 packs of progress toward the Golden Pack. I used a PC.
2 votes -
Potential Buyer lost
I wasn't able to make a decision to purchase "Shadows over Innistrad Remastered Bundle" since the set doesn't list if the cards are usable in alchemy.
This is just a suggestion to list playable formats for bundles/packs to assist buyers into making quicker purchasing decisions.
2 votes -
Duplicate protection does not work with cards previously obtained in anthologies
If you open packs with cards that were previously in anthologies such as Phyrexian Obliterator, Fauna Shaman or Thalia, Guardian of Thraben you can still get them despite having already four of them.
2 votes -
Uncommon Pet - Phyrexia Mastery
Jus got to level 30 and earned the uncommon mite pet. Now everytime i click on the pet menu (either on player profile or under deck building) arena will crash and close.
2 votes -
Didnt receive card: Elesh Norn Full Art
I did not receive Elesh Norn, despite buying and claiming her in the store for 4000 gold. As you can see, I am left with 100 gold, but no Elesh Norn Full Art. Is there anything that can be done?
Edit: Forgot to mention the steps that caused this, but I had done this:
1) Logged In
2) Played one round of Standard
3) Saw a deal being offered in the store, clicked.
4) Elesh Norn was the first deal in the list, I bought her immediately for the 4000 gold. As you can see, the deal is gone, so…2 votes -
Hello, i have been trying to buy 20000 gems but the application says that there is a temporal error. Please help me i need to buy that gems.
Hello, i have been trying to buy 20000 gems but the application says that there is a temporal error. Please help me i need to buy that gems.
2 votes -
Packs
I used my gems to purchase 10 packs. When I opened the screen, I opened the gold pack that I earned. Afterwards, I was only able to open 2 of my 10 purchased packs before the rest disappeared from my screen completely
2 votes -
Elesh Norn Card Style Not Equipping on Deck
Purchased Junji Ito Style and it does not appear in chosen deck during deckbuilding or gameplay after selecting. This is occurring on a mobile device
2 votes -
Oracle of the alpha bundle error
I bought an Oracle of the Alpha bundle that was supposed to come with a copy of the card, an avatar of the Oracle of Alpha, and alternate art for the oracle.
I only was able to get the avatar, but I had to craft the Oracle using a wild card, and the alternate art is not appearing as an option.2 votes -
Trading card tokens up or down
the ability to trade wild cards up or down, say 10 uncommon = 1 rare
or 1 mythic rare trades down to 5 rare cards2 votes -
Unable to use cards when buying card styles
Here lately I’ve been running into an issue that when I buy a card style from the store, I don’t actually buy the card itself for use…? Is that possible. Shouldn’t I also get the card itself if I’m buying an alternate art style for that card.. seems like a cash grab or a trick if that’s not the case? It just happened to me when I bough the new “portal to phyrexia” card style that’s on the store right now. Any way someone could fix this. Or Atleast put a notation in the game saying it doesn’t unlock the…
2 votes -
I'd like to buy card styles for Command Tower and Arcane Signet
I'd like to buy card styles for Command Tower and Arcane Signet but MTG Arena won't let me! They were free as a promotion 3 years ago but they've never been available to buy since. If they have any free codes, these are not publically available.
Please either let me buy them or publish the free codes.
2 votes -
Product Suggestion
Hello,
The count of packets that i have opened reachead 5, then i boght a pack, with gold, and won a golden pack(its was in 9) , since the golden pack counted first i didnt won the rare wildcard with "the sixth pack" completion.
Thanks in advance.
2 votes -
Store
Hi, I want to submit a bug in the Store.
If you go to the store and mouse over Sanctuary Warden (or any other card that produces a token) you can't see the image because it is off the screen.
I'm using the PC version.
2 votes -
PC: can't purchase anything
PC, Windows 10.
Go to Store, click on any option which involvwes purchase (with $ symbol).
Receive 'Totally Lost" error.
In the logs there is error
[ZFBrowser] Error fetching html: {"error":"ERRUNKNOWN","url":"https://secure..com/paystation3/?accesstoken=REDACTED
All xsolla sites are unreachable as well.2 votes -
payment for gem
I bought a 3400 gens and i receive the message for mtg arena that didn't work out, but in my credit card bill exist the
2 votes -
Gem rewards appeared from packs of sets that did not complete the rares.
I got a pack of war of the spark as a decathlon reward. And Gem rewards appeared from packs of sets that did not complete the rares.
2 votes -
Broken Link on store tab
The "Details and More Pack Information" link at the bottom right of the store tab links to a 404 page.
2 votes -
Daily Deals not displaying in STore
I logged in today (12/20) to check the daily deals in the store. There was a system update, but once it completed, nothing was visible in the daily deal section of the store. The icon for store was lit as though there were new deals available, but I couldn't see anything. Not sure if it's a display issue or not.
2 votes
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