MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
--------------
If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.
320 results found
-
unable to purchase Foundations, Brawl deck for Edge of Eternity
refresh the shop, or repopulate the Edge of Eternity Foundation decks please
Showing "No items available"
7 votes -
Checkout
Unable to log into Paypal through the xsolla store. When I input email and password it just loops me back into the login screen. It registers if my information is incorrect, but on correct entry it just resets. I have tried both login in with password and with one time code.
2025.47.10.8329.1133811
7 votes -
Missing cards bought in Daily Deals
Bought 5 cards in "Daily Deals but not got them, Costs me 5x 200 gems = 1000 gms.
7 votes -
Buying multiple packs at a time gives no progress towards gold packs
When I logged in to get my Brother's War packs, I bought 2x15 packs with gold and didn't get any progress towards gold packs. I bought 1x pack with gold and it gave me progress toward a gold pack. I am missing 30x progress towards gold packs (3 gold packs), please remedy.
7 votes -
Can't buy gems
Using Macbook. Cannot buy gems as I get stuck on this loading screen every time I try. Obstacle to me giving you money, so I assume that's something y'all want fixed as well.
6 votes -
Store freezes on "Waiting for Server" when trying to purchase gems on Mac
Ever since the Nov. 6, 2025 fix for purchasing issues listed on the status page, I cannot purchase gems. When I click on the amount of gems desired, it says "Waiting for Server" and freezes there until I have to force quit the program to get out of it. I tried uninstalling and reinstalling both the Epic Games Launcher and MTG Arena, but the problem persists.
6 votes -
renewal egg empty
Renewal egg empty on EOE release day. Click and ...zippo
6 votes -
Gems
Gems not available to purchase at storee.
Go to the store page and click on gems. Nothing available
6 votes -
Egg Reward
When I open the game, it recommends opening the end-of-season egg. I open it and get nothing. Please check that it's working properly.
6 votes -
Egg Reward
When I open the game, it recommends opening the end-of-season egg. I open it and get nothing. Please check that it's working properly.
6 votes -
Mythic Pack
I just bought a Mythic Tarkir Pack and received a rare wild card instead of a Mythic. Id like the Mythic or my coins returned
6 votes -
Rare wildcards in Mythic packs
I bought mythic packs and received a rare wildcard in one of them. Please can I be upgraded a mythic wildcard instead. It shouldn't be possible to get rare cards when you have paid for mythics.
6 votes -
Not enough mastery orbs
As you can see, I have 3 open spots for orbs but can only get one more. The mastery pass is not providing enough orbs to complete mastery.
6 votes -
Gems instead of rare card in EOE pack
I just got 20 gems in my EOE pack instead of a second rare card, although i dont't have all the rare cards in the set.
5 votes -
Endless “Waiting for the Server...” when entering the store
Give us the steps to reproduce the bug
- Open MTGA
- Log in
- Tap on Store
Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
Android
- Enter the actual results you’re experiencing
Endless “Waiting for the Server...”.
- Enter the expected results of the feature
Entering the store and being able to browse.
Add any relevant screenshots/videos
If you found a workaround, please add workaround steps.
- Install MTGA in a profile with Google Play services, from the Google Play store.
5 votes -
Golden pack give me gems
The golden pack gives me gems. It should give me cards that I don't have in my standard collection. This happened with 2 golden packs, I request a refund, and I await urgent resolution of the problem to open the other 7 golden packs that I have.
4 votes -
Pay the gems in IOS but not received the gems, the IOS store seems like have a bug.
Pay the gems in IOS but not received the gems, the IOS store seems like have a bug after update.
4 votes -
No fleem after opening 10 packs of through the Omenpaths
During the promotion's time I opened 10 store bought packs of Through the Omenpaths and have yet to receive my Fleem rewards.
4 votes -
account issue
I had preordered omenpaths mastery pass and i did not receive fleem cosmetics. I ordered before the announcement. Would you please check, thank you.
4 votes -
Got 20 gems reward instead of a rare card of Edge of Eternities: Stellar Sights (EOS) in a EOS booster , despite I own few.
I got 20 gems reward instead of a rare card of Edge of Eternities: Stellar Sights (EOS) when opening a a EOS booster , despite I own few.
see the screenshots of the opening booster and my collection of stellar sights.4 votes
- Don't see your idea?