MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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724 results found
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Arena Store: No longer able to purchase Forgotten Realms packs
Forgotten Realms so not currently available after the update. (7/7/2022)
6 votes -
Unable to purchase Baldurs Gate Wyll Pack bundle on iOS
The choice to purchase the Baldur's Gate Wyll Pack bundle is missing in the store for IOS devices.
Only the Lae'zel Play bundle is available
I can see the Wyll Pack Bundle from my desktop6 votes -
Mastery Pass Mythic ICR Not Awarded
I received a mythic ICR at Level 8 on the New Capenna Mastery Pass, but did not receive one at level 11 on the pass. I got an uncommon ICR from the Daily Win rewards and should have received the pass' mythic ICR at the same time.
6 votes -
Missing 5th mythic pack from bundle
After opening 4 out of 5 mythic packs, the 5th pack disappeared.
6 votes -
Ukraine
Please add a Ukraine flag sleeve to the store to allow players to show support for Ukraine in their war against Russia. 🇺🇦
6 votes -
Card bought does not shows in collection or deck
I bought chip of reality today spending 2500 coins, the coins were collected but the card is not in my collection. I checked 3 times rebooting the app but nothing happened. In the store I read the message bought already done but I have not the card. Could solve this problem and send me the card I bought from the store? I play on IPad on iOS.
6 votes -
Purchased card not available to use. I bought environmental science on the deal of the day in the store and it is not in my library of cards
Purchased card not available to use. I bought environmental science on the deal of the day in the store and it is not in my library of cards
6 votes -
Missing cards after purchase
After purchase of a card in the daily deal section, I purchased another card without clicking “claim”. Neither purchase found it’s way to my account, but the costs were incurred by my account. This has happened on 3 occasions.
6 votes -
Purchased card style not applied or available
I purchased the 5 legendary dragon card styles yesterday (01/02/22) and in my deck editor there is no “apply styles” button, nor are the cards changed. I have checked for updates and reloaded my game numerous times. Please remedy.
6 votes -
Cards not received !!!
There is a bunch of cards I didnt received !!!
I use Window
first from the mastery tree :
bride's gown
gryff rider
belligerent guest
honeymoon hearse
ballista watcher
alchemist's gambitthen I bought the bundle Olivia Voldaren for 7500 gold and didnt receive the cards !!!
Olivia crimson bride (!!! I already had one !!!)
Voldaren bloodcatser
Anje maid of dishonnor
olivia's attendants
Voldaren epicure
blood petal celebrantAnd i also bought some decks and cards from the daily deals but cant know for sure if I got the cards !!!!
So in order the keep anjoying MTG Crimson…
6 votes -
Didn’t receive mythic rare from mastery pass
Never received the mythic rare for level 52 in mastery pass
6 votes -
Selected card styles not appearing in game.
After purchasing several card styles and selecting them, they are not appearing in games. Currently on PC, all purchases were with gold for mystical archive Japanese Snakeskin Veil, Primal Command, Stone Rain, and Kaldheim Esika's Chariot. Purchase date was 4/23/21
6 votes -
card missing
Card missing from collection
Give us the steps to reproduce the bug:
Open packs.
Notice the cards that you get.
They don't appear in my collection.6 votes -
Duplicate Protection Failure
I bought a throne of eldraine booster for sale today. I opened it and got 20 gems. Digging through my collection, I discovered that there's plenty of rare cards in that set that i don't have 4 of.
6 votes -
Renewal Gift Error
Today, I opened Arena on PC, and Renewal gift did not provide anything. Empty egg over black screen, but with no errors. Wait for a solution. Thanks.
5 votes -
Golden Pack Progress
I purchased packs with gems and no progress to golden pack was made. Purchased more packs with gold and still no progress for golden packs made. Issue run into on PC. Stuck at 0 progress
5 votes -
Golden packs
Lots of issues with how the Golden Packs are described and what you actually get IN the packs. First off, let’s consider that the pack is supposed to contain STANDARD LEGAL cards. Why did I open a LoTR rare? Huh, good question. Additionally, I didn’t get 2 R/M cards from the latest standard set (Aftermath). Another curious point, I know. If I’m trying to build a standard collection why would I want non-standard playable cards in a product that claims to have ONLY standard legal cards in it! FIX THiS!
5 votes -
I did not get a tick in the golden pack progress after purchasing a MOM pack from daily deal.
I did not get a tick in the golden pack progress after purchasing a MOM pack from June 27 daily deal.
5 votes -
Packs From Pre-Release
I went to a pre-release and got one of those code cards to put some packs in. I did so and the packs were there, but after the update/maintenance today they're just gone. They haven't been opened, I checked my collection and only the cards I got from my inbox and one of the class steps. I'd like my packs please Wizard, please contact me if you need anything like the code, I still have it.
5 votes -
benefit from bugs should be punished
I am a loyal player of MTG Arena. Recently, I have noticed that a large number of players have exploited bugs with which you can finish daily task many times and get gold from it， to gain unfair benefits after MOM update. I believe that this behavior has harmed the interests of players like myself who have purchased content in the game，and I‘ve heard that you do nothing to this behavior last time the bug happened.
I request that you take measures to punish those players who have exploited bugs to gain benefits, including confiscating their ill-gotten gains. Or, I…
5 votes
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