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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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366 results found

  1. BUG: Gold reward for daily quests

    I recently achieved two daily goals at the same time. When the prizes were rewarded, it showed two iterations of 1,000 gold. (not due to my mastery pass, I just completed level 77) My balance, however, only showed a 1,000 gold increase. I don’t know if the reward was mistakenly duplicated on screen, or if I did not receive the 1,000 additional gold. It doesn’t cause me too much grief, just something I noticed to be buggy.

    4 votes

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  2. please make the historic anthology cards and jump start permanently available and gem purchase balance

    I want to use jumpstart and anthology cards, it is unfair that it was a limited time product that can be used in the historic format(that is growing popular by the way)by people who purchased them when they are available. They should be permanently available in the shop, along side other products that have come and gone. MTGA has had horrible business practices from the start and I would like to see them change so I can justify spending wads of cash on it. Paying upwards of 20+ dollars on gems should be giving more gems, it is unfair that…

    4 votes

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  3. Triome art style bugged

    I bought the art style for the tromes, however, whenever I play them, they only show as regular art style, I tried to enable the art style but nothing happen. In my deck it shows as alternate art but not in the game.

    My gem purchase goes to the drain. Please fix it.

    4 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
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  4. Bundles Disappeared From Store After Purchase

    I purchased the Adventure Bundle from the store with Gems, which worked fine, but when I returned to the store to purchase one of the other bundles with gold (the bundle with Narset and two other Planeswalkers) the bundles are seemingly missing. The bundle layout of the store completely changed and I'm unable to find or purchase the one I wanted anympore.

    4 votes

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  5. Comprei um booster de "Dominaçao" e as cartas não foram para meu inventario.

    Utilizei Golds para comprar um deck de Dominação e as cartas não foram adicionadas a minha coleção. Elas Sumiram! Como resolver?

    4 votes

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    3 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
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  6. can't purchase with my credit card from Brazil

    Well, as I am seeing here, the game is so broken and with so many bugs that it isn't even allowing me to give you, wotc, MONEY! for gods sake..

    tried different credit cards, even credit cards from prior purchases, but it's no use.. even paypal is broken!

    4 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
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  7. The Brother's War with Retro Artefacts: gems instead of rare card for despite not having a complete playset

    The Brother's War Booster with Retro Artefacts: gems instead of rare retro artifact card despite not having a complete playset

    3 votes

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    5 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
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  8. Daily Deal lists false discount

    The daily deal for 8/23/2022 includes a mythic pack of Streets of New Capenna. It is listed as 15% off, but the actual discount is less than 12%. I guess I have to hope that this is mere negligence/incompetence, but regardless of the reason, players are owed recompense for this blatant false advertising.

    3 votes

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  9. I bought one of the daily deal cards call voice of the blessed and now I can not find it.

    I bought one of the daily deal cards call voice of the blessed and now I can not find it.

    3 votes

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  10. Alchemy Horizons Pre order bundle with Wyll is not showing up in the store

    There is supposed to be 2 pre order bundles but only one is showing up… the Wyll bundle isn’t there. I would like to buy both.

    3 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
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  11. Could not find voucher for lookup

    I redeemed a Baldur's Gate Prerelease code in the MtG Arena Store today. It said that it was successful. But nothing appeared. Also, the Packs tab is lit up, but no packs are being displayed. I looked in the Player.log file and saw these two lines:
    Could not find voucher for lookup: VoucherCLBPreReleasePacks
    Store display for voucher "0acc98d6-ea71-4ec4-8c0c-d53992f753fb" missing!

    3 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
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  12. Internal Error + No levelling

    Whenever I attempt to purchase literally anything, cards, skins, pets, you name it. An error "Internal Error" occurs. My levelling also seems to be stuck at 1000/1000 if that provides any assistance.

    3 votes

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  13. Update not needed but still asking won’t play without

    Says open game in store then after it starts loading I get go to AppStore to check for updates and it won’t play without

    3 votes

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  14. Store: bought avatar bundle for 3000 and cannot find it in my decks

    Cannot find Avatar bundle of Capenna in my card collection after buying it for 3000 gold. Can somebody help me?

    3 votes

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  15. mastery

    Mastery pass only has 30 new capenna booster packs instead of the 36 packs as advertised! Please fix this

    https://magic.wizards.com/en/articles/archive/magic-digital/streets-new-capenna-mastery-details-2022-04-07

    3 votes

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    2 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
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  16. Mythic Packs - should have explanation on drop rates page

    Mythic Packs should be explained on the drop rates page, https://magic.wizards.com/en/mtgarena/drop-rates

    Exactly what are the chances that the Mythic Rare slot can instead be a Rare wildcard -- is the most pressing issue.

    3 votes

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  17. This is the second time I have purchased something in the arena store and gotten nothing even after claiming my purchases. Today I purchased

    This is the second time I have purchased something in the arena store and gotten nothing even after claiming my purchases. Today I purchased

    3 votes

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  18. achat

    Bonjour,
    Depuis plusieurs semaines, les cartes achetées en boutique offre journalière sont débitées lors de l'achat mais non ajoutées à la collection.
    J'ai déjà eu ce bug semaine dernière, croyant que la carte allait apparaitre au renouvellement de l'offre, mais ce n'est pas le cas.
    Merci de revoir ce bug rapidement.

    3 votes

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  19. Neon Dynasty Preorder Bundles Not Showing

    The preorder bundles for the wanderer and Kaito play are not showing in the store for preordering only the raccoon bundle is showing.

    3 votes

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    2 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
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  20. Purchased Card - Gem transaction occured but did not get the product

    As title said, I bought a card with gems that was on sale the other day. It was an Orcus card, the transaction occured but I do not own the card.

    3 votes

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