MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. Store Error

    On the mobile version I got a store error, it says that it can't get the products. Everything else works nice.

    8 votes

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    3 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  2. Cant purchase welcome bundle

    Went into the store to purchase the Welcome Bundle and it says that "The item you requested is not available for purchase."

    8 votes

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    2 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  3. 8 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  4. La tienda no abre

    Hola buenas, al entrar en la pestaña tienda de MTG Arena abre una ventana en la cual solo pone "esperando al servidor" y no me deja entrar en la tienda.
    Un saludo

    8 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  5. online store doesn't load

    The online store within the MTGA client has been hung up for me for the past 2 days. Every other function within the client works, but without fail, clicking on the store has led to a loading screen that never finishes loading.

    8 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  6. Can't get into store worked great all day yesturday now it dosen't...

    can't get to store, just stuck on the "waiting for server" spinner until I close the game. rest of the game still works. problem started 11/16.

    8 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  7. shop not working

    since a couple of day (nov 16th) the shop IS NOT working...always the "waiting for the server" black screen and notjhing more.
    please check what happens!
    thanks

    8 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  8. 8 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  9. Impossible to access the store

    Since yesterday when I try to access the store the game tries to connect to the server without ever succeeding.

    8 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  10. Waiting for serever when I try to go to the store.

    I have a bug. When I click on the store in the game I get stuck at the waiting for server spinning circle. I can actually play the game, but if I try to buy packs or check on daily deals it locks up every time I try to go to the arena store. I have reinstalled the game, I have flushed my DNS and reset the winsock. I have changed my DNS to8.8.8.8 over 8.8.4.4 what is going on here

    8 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  11. Style in a card has not applied.

    I have bought the Brushfire Elemental style card from your store today. But it is the same style that the normal one. No 3d improvement. Here is the img:

    8 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  12. Lost Gold After Wins

    I have lost gold drop similar to some other posts in the bug report forum. Today the game has not given the gold for three to five wins.

    Thank you for looking into the issue.

    8 votes

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    2 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  13. Missing rare and mythic rare wild cards after opening packs

    I was opening M21 packs (the 50 pack bundle) and I was monitoring how many mythic rare and rare wild cards I was getting.

    Doing that monitoring I saw on the wild card section that several rares and mythic rares wild cards that I opened weren't updating the values on the wild card section.

    8 votes

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    3 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  14. store and mastery issues

    unable to acces to store or not a complet store since 3 day (may 19th)
    unable to acces mastery since 3 day (may 19th)
    mtga very very slow since 3 day (may 19th)
    I have try to uninstall / re install no effect
    I have try to uninstall antivirus no effect

    8 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  15. CODE "BORROWEDTIME" IS NOT WORK

    Im entered CODE "BORROWEDTIME" and displayed SUCCESS.After this I confirmed my mastery and EXP is not advanced.
    plz reserch this issue plz

    7 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  16. Connection and authentication issues

    Since the last update arena on ios is really unstable.
    Losing connection in general, losing connection for authentication, crashing, looping while loading.

    Steps to reproduce:
    Install the latest release

    PS your categories are kinda insufficient

    7 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  17. Player Draft Token not awarded

    • Bought the "Adventures in the Forgotten Realms" mastery pass
    • Went to Premier Draft Forgotten Realms to start a draft
    • There was no option to use the Token
    • Went to Quick Draft Forgotten Realms to see if its a different kind of token and it works there (it obviously didn't)
    • Restarted client thinking it would appear after a restart (it did not)
    • Thought I would get prompted to use the draft token if trying to start the premier draft using Coins/Gems
    • Draft, obviously, just started using the Gold
    • During the first match connection was lost to the server and was prompted…
    7 votes

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    2 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  18. Player Draft Token Missing

    I saved one player draft token from the previous mastery pass.
    After I bought D&D season's mastery pass at level 52 today, the little icon at the top of the screen says I only have one player draft token.

    Please give me back my token i paid for !
    Please help!

    7 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  19. Draft Token not awarded after unlocking Mastery Pass

    I unlocked mastery pass using my gems, but I did not received the Draft Token - in the level track its marked with a check as if it was awarded but I don't have it/ can't use it when signing up for a draft.

    7 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  20. マスタリーパスの報酬が受け取れない

    本日マスタリーパスを購入しましたが、一部報酬が受け取れません。
    対人ドラフト参加券が増えておりません。
    今所持しているドラフト券はストリクスヘイブンのマスタリー報酬で受け取った物です。
    iOSでプレイ、マスタリーパスを購入したのは本日の
    午前中です。
    対応宜しくお願いします。

    7 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
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MTG Arena Bugs & Product Suggestions

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