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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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846 results found

  1. LOTR Prerelease Packs Gone

    I entered in this code from the LoTR prerelease event on my Arena account:

    AAE7F-A1DAD-3B88B-84AC0-D00CC

    It showed that I claimed the six packs and told me that they would be available to open on June 20th, 2023. Upon updating the game, these packs disappeared. All I have now are the three packs given to everyone.

    Please refund immediately.

    11 votes

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    8 comments  ·  Store  ·  Admin →
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  2. Coins total not updating

    I'm not getting all my won coins. This has been going on for a few weeks. See screen shots 1) announcing 1250 coins won and 2) immediately afterwards when I have only 825 coins.

    11 votes

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    2 comments  ·  Store  ·  Admin →
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  3. Golden pack

    I bought 14 mom booster pack at 1000golds. I was at 10% of a golden pack (1/10 boosters). My golden pack counter apparently went up to max but never gave me the golden pack. Now it displays 0/10 and I did not get a golden pack while it should be 5/10 and I should have get a golden pack.

    Please fix this. Very frustrating to expect a bonus booster of 6 rare and not get it.

    11 votes

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    1 comment  ·  Store  ·  Admin →
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  4. Golden Pack progression

    I have been at 6/10 progress with Golden Pack. Purchased 3 packs for 3000 gold and 1 pack for 1000 gold (all Brothers of War packs)... Golden Pack progressed to 8/10.

    11 votes

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    0 comments  ·  Store  ·  Admin →
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  5. Refund/replacement for mythic pack - Mythic Pack False Advertising

    I purchased a mythic rare pack and did not receive a mythic rare nor a mythic rare wildcard. This is at least the second time this has happened and seems to be an issue that has been happening for quite some time. Please fix this issue, that's false advertising!

    11 votes

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    2 comments  ·  Store  ·  Admin →
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  6. purchase not given.

    I tried to purchase the daily special of one pack of cards, but was not given the pack. The store said that it was purchased, but I did not get the pack. Rip-off!

    11 votes

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    1 comment  ·  Store  ·  Admin →
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  7. 11 votes

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    2 comments  ·  Store  ·  Admin →
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  8. Buying packs of cards and not getting all packs I bought

    I bought 2 packs of 6 cards for 2400 gems and it only gave me 4 packs to open plz resolve this issue and give my account the gems back or my packs I am supposed to have plz

    11 votes

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    0 comments  ·  Store  ·  Admin →
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  9. Purchase of Event Items

    I have 11,325 gold and I went to purchase a sticker set that has only 1 day left to buy. I hit the purchase button, but an error pops up saying I don't have enough gold. I have the dragon stickers in the bundle so the price dropped down to 3,950 gold. I would really like to buy the Baldur's Gate Sticker emotes.

    Version
    2023.28.40.4648.1022956

    10 votes

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    12 comments  ·  Store  ·  Admin →
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  10. Cannot complete purchase on steam version

    On the Steam version of MTGA, the store purchase cannot be completed due to an unknown error. There are enough funds to complete my purchase in my Steam Wallet.

    I am running MTGA on Windows 10, and my Steam region is in China. Other functions of the game seem to be running fine.

    10 votes

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    2 comments  ·  Store  ·  Admin →
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  11. Can't buy gems when not using launcher

    Buying gems doesn't work when not using the Epic Games Launcher on macOS (M1 Pro). It stays stuck on "Waiting for the Server" and I need to quit the game to be able to do anything.

    10 votes

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    2 comments  ·  Store  ·  Admin →
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  12. explorer antholgy 2 not lsited

    Explorer anthology 2 is not listed on my store or in bundles

    10 votes

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    1 comment  ·  Store  ·  Admin →
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  13. Arena Summer Sale Matt Jukes Lands

    I just purchased the MTG Arena Summer Sale Matt Jukes Lands cosmetic bundle for 750 GEMS and none of the card styles are available in my collection. I did not recieve the products that I paid for yet 750 gems were happily taken from my account.

    This is absolutely unacceptable.

    10 votes

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    4 comments  ·  Store  ·  Admin →
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  14. Trade in System

    Please make some way to trade in cards for wild cards. I’ve spent a couple hundred dollars on this game and can hardly finish a deck. It’s very difficult to get the cards you want because there are very few rewards for you to earn… so then I fall into the trap and buy gems. As a new player, I’ve made a lot of mistakes. Please come up with some kind of way to trade. I don’t care if it’s only rare! Or even if you have to trade in 5 or for just 1 wild! At least that’s a…

    10 votes

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    4 comments  ·  Store  ·  Admin →
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  15. Compré el pase de maestría y no recibí algunas recompensas.

    Compré el pase de maestría estando en el nivel 24 de la maestría gratuita, sin embargo no recibí algunas recompensas previas como recompensas de cartas. No sé si se supone que ha de ser así, pero imagino que no, ¿no?

    10 votes

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    4 comments  ·  Store  ·  Admin →
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  16. Golden pack track works incorrectly with pre release packs

    Golden pack progression works incorrectly with pre-release packs
    Steps to reproduce
    Redeem pre release promo code
    Go to packs
    Click Open all packs
    ER golden pack track is progressed to reflect that 6 packs are opened
    AR golden pack track progress shows only one pack opened

    9 votes

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    1 comment  ·  Store  ·  Admin →
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  17. Prerelease code not working

    I picked up a Dominaria United prerelease pack and the code inside doesn’t work. I tried a few times in case of errors on my end but to no avail. It simply gives an error message saying that the code is wrong or already redeemed.

    9 votes

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    2 comments  ·  Store  ·  Admin →
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  18. Vault

    Vault Progress may not be accumulating. Cannot see vault progress within logs. I am unsure how long my progress has been stopped. Please advise.

    =(

    9 votes

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    0 comments  ·  Store  ·  Admin →
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  19. perdida de sobre de cartas

    Compre un sobre de cartas, fui a abrirlo pero salio error, me llevo a la pagina de inicio y cuando fue nuevamente a abrir mi sobre ya no estaba, por lo que fui a ver mi maso para ver si había cartas nuevas, pero no había nada.
    perdí mi sobre de cartas..

    9 votes

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    3 comments  ·  Store  ·  Admin →
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  20. unable to make purchases mac OS

    Unable to make purchases on Mac OS running Arena through Epic Games Launcher. Clicking on price to purchase any item results in the client endlessly hanging on the "Connecting to Server" screen - the only way to kill it is to exit the client.

    The 1-2 year old reddit suggesting running the client and Epic Games Launcher at the same time as a fix doesn't work.

    8 votes

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    0 comments  ·  Store  ·  Admin →
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