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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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366 results found

  1. Can't buy gems or welcome bundle in the Store, keep getting Temporary Error 2001

    I have been trying to buy Welcome Bundle in the MTG Arena Store for days, but I keep getting temporary error 2001. I have tried contacting Xsolla, but haven't heard back from them for four days...

    I am pretty sure problem is not with my credit card, since just today I bought a game from steam with the same card.

    EDIT: I downloaded MTG arena to my android, and bought welcome bundle there. However, this does not fix the issue that I can't make purchases in my computer. This is just a workaround.

    6 votes

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    2 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
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  2. purchased cards from daily deals are shown as"not collected" when attempting to add them to decks

    purchased cards from daily deals are shown as "not collected" when attempting to add them to decks

    6 votes

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  3. mastery pass not rewarding cards

    After entering the new redeemable code, my weekly xp rewards reset after winning a single game, I was at level 82 in the mastery pass. I only received 1 card reward with the 3000 xp boost. After leveling beyond that I´m not receiving any card reward from the mastery pass.

    6 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
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  4. perdida de sobre de cartas

    Compre un sobre de cartas, fui a abrirlo pero salio error, me llevo a la pagina de inicio y cuando fue nuevamente a abrir mi sobre ya no estaba, por lo que fui a ver mi maso para ver si había cartas nuevas, pero no había nada.
    perdí mi sobre de cartas..

    6 votes

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    2 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
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  5. Golden pack track works incorrectly with pre release packs

    Golden pack progression works incorrectly with pre-release packs
    Steps to reproduce
    Redeem pre release promo code
    Go to packs
    Click Open all packs
    ER golden pack track is progressed to reflect that 6 packs are opened
    AR golden pack track progress shows only one pack opened

    5 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
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  6. Mythic Pack without mythic card

    Hello Wizard
    I paid for 1 Dominaria United Mythic Pack but I didn't receive any Mythic card (i receive 1 rare wildcard).

    5 votes

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  7. Guildmaster bundle disappeared

    After the last client update I can’t see the Guildmaster bundle anymore for my account.
    I tested on iPhone, iPad and PC, but I can’t see the bundle anymore in the store.
    Before the update it was there to be purchased.

    5 votes

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    2 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
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  8. 5 votes

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    3 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
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  9. Gold Wild cards drop from Mythic packs

    So I would like you to make it so, GOLD wild cards, can't drop in mythic packs, maybe just have them drop mythic wild cards instead?

    5 votes

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  10. Missing 5th mythic pack from bundle

    After opening 4 out of 5 mythic packs, the 5th pack disappeared.

    5 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
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  11. Neon Dynasty Mastery Pass Expiry Date

    I was going to get the Mastery Pass and finish getting to level 90 in time, but the pass now ends 7 days earlier than previously announced. at this rate, I don't think I'll be able to get all the rewards I'd envisioned. Is it a bug that the date has changed or was the date on Arena announced wrongly?

    5 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
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  12. buy multiple packs with gold

    let me buy multiple packs with gold.
    its so fcking simple, why do i have to click three times in different screen parts with another half second server delay to buy 1 pack? Its not gonna make me buy gems its just gonna annoy the fck out of me and waste my time.

    5 votes

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  13. Purchased card not available to use. I bought environmental science on the deal of the day in the store and it is not in my library of cards

    Purchased card not available to use. I bought environmental science on the deal of the day in the store and it is not in my library of cards

    5 votes

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  14. Bug Preorder Bundle

    The preorder bundles for Kamigawa are not in the Store.

    5 votes

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    2 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
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  15. Add store option to buy multiple packs with coins

    Please add an option in the store to allow the purchase of multiple packs with coins in one transaction. Each set release I buy 50-75 packs with coins but can buy only ONE pack per purchase, requiring 3 mouse clicks per purchase. WTF?

    5 votes

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  16. Deals purchase

    I purchased a booster Pack in the daily deals and it not went to my account, wasted the coins for nothing.

    5 votes

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  17. Cards not received !!!

    There is a bunch of cards I didnt received !!!
    I use Window
    first from the mastery tree :
    bride's gown
    gryff rider
    belligerent guest
    honeymoon hearse
    ballista watcher
    alchemist's gambit

    then I bought the bundle Olivia Voldaren for 7500 gold and didnt receive the cards !!!
    Olivia crimson bride (!!! I already had one !!!)
    Voldaren bloodcatser
    Anje maid of dishonnor
    olivia's attendants
    Voldaren epicure
    blood petal celebrant

    And i also bought some decks and cards from the daily deals but cant know for sure if I got the cards !!!!

    So in order the keep anjoying MTG Crimson…

    5 votes

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  18. Didn't recieve Mythic Wildcard when purchasing Mastery pass

    I purchased the mastery pass with 3400 gems, and i should have received, among other prizes, 4 mythic wildcards.
    I received all of the other prices, but not the mythic wildcards.

    5 votes

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  19. Mastery pass missing rewards

    I bought a pass at lv80. But it seems that only some of the rewards of pass came in.
    I don't know what I got and what I didn't get, but I checked that I didn't get a draft token and a pet.

    5 votes

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  20. Selected card styles not appearing in game.

    After purchasing several card styles and selecting them, they are not appearing in games. Currently on PC, all purchases were with gold for mystical archive Japanese Snakeskin Veil, Primal Command, Stone Rain, and Kaldheim Esika's Chariot. Purchase date was 4/23/21

    5 votes

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