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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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261 results found

  1. MoM Pack doesn't give golden pack progress

    I bought MoM pack today but it doesn't advance golden pack meter despite advertisement on the store screen.

    12 votes

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    1 comment  ·  Store  ·  Admin →
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  2. Golden Pack gives non-Standard cards

    Hi Wizards,
    I’ve just opened a Golden pack which gave me a card from the new LOTR set. I read the description on the main WotC that Golden pack only contains cards from Standard. Please help me to understand this

    12 votes

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    6 comments  ·  Store  ·  Admin →
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  3. Can't buy gems or change payment method

    I tried to purchase some gems from the store, when I click any $X button, it brings up the option to pay $X or Cancel, and when I click to pay $X nothing happens. There is also a button that says "Change Payment Method", and when I click on it, it also does nothing. This is on PC on Steam.

    12 votes

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    1 comment  ·  Store  ·  Admin →
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  4. Mastery Reward

    Full Mastery Pass Rewards were not given after achieving required XP.

    I received the free pass reward, but not the paid mastery pack at Lvl 45.

    And yes i payed for the full mastery, please help.

    11 votes

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    0 comments  ·  Store  ·  Admin →
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  5. Bought bundle, cards in bundle not available to use

    After making a purchase from the store with gold, I did not receive the cards from the bundle.

    11 votes

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    5 comments  ·  Store  ·  Admin →
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  6. 11 votes

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    1 comment  ·  Store  ·  Admin →
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  7. Bought Standard Pack; no Golden Pack progress

    I bought a Murders at Karlov Manor pack in the MtG Arena Store today via the Daily Deal. I was not given any Golden Pack Progress despite the text saying that buying any pack from Standard or Alchemy now gives Golden Pack Progress. Please advise. Is this a known bug?

    10 votes

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    1 comment  ·  Store  ·  Admin →
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  8. No rare card when opening Foundations packs.

    I don't have anywhere near a complete collection of rare foundations cards but am receiving gems instead of a rare card every time i purchase a pack.

    10 votes

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    8 comments  ·  Store  ·  Admin →
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  9. STORE BUG - Can't enter the store

    1. Clicking on Store Button at the top menu

    2. PC MTGA Client

    3. "Waiting for the server", infinite loading

    4. Expecting entering the store, but it's just loading

    5. none

    6. none yet

    10 votes

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    1 comment  ·  Store  ·  Admin →
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  10. Can't buy gems on MacOS

    If I try to purchase gems, I get an infinite "Waiting for server" spinning wheel.
    I'm on MacOS, Sonoma 14.4.1.

    10 votes

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    2 comments  ·  Store  ·  Admin →
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  11. Mythic pack rare wildcard

    Hello. Like several players, I purchased a mythic pack and received a rare wildcard. This was a Kahn's of Takir mythic pack on the android client.
    It's disheartening seeing a bug that's over a year old still happen today. What steps are you planning to correct this bug so it doesn't persist?
    What

    10 votes

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    1 comment  ·  Store  ·  Admin →
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  12. Can't pay on mac

    I can't get to the paying interface on Mac os. If I get to the point where I'm supposed to pay it just hangs and I can't spend my money on the store.

    10 votes

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    5 comments  ·  Store  ·  Admin →
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  13. 10 votes

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    1 comment  ·  Store  ·  Admin →
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  14. Mythic pack gave rare instead of mythic

    Mythic pack gave me a rare wildcard. I would like a new mythic pack

    9 votes

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    1 comment  ·  Store  ·  Admin →
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  15. bought mythic pack

    bought a BLB mythic pack and got a rare wildcard instead of a mythic

    9 votes

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    0 comments  ·  Store  ·  Admin →
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  16. cant buy gems or change my payment method

    cant buy gems or change payment method when i do either of them i get a error message

    9 votes

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    0 comments  ·  Store  ·  Admin →
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  17. Unable to purchase Gems on MTG Arena

    I am unable to purcahase Gems on my MTG Arena account. Whenever I go to purchase them, the screen goes to 'Waiting for server', then either freezes or eventually after about 7 or 8 minutes goes to 'unable to access Server or something Similar.

    I can play games and Draft fine, but cannot buy Gems with which to play.

    Please advise as to what to do; i have contacted Customer Support and they Directed me here.

    9 votes

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    0 comments  ·  Store  ·  Admin →
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  18. 9 votes

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    2 comments  ·  Store  ·  Admin →
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  19. Missing cards after purchase

    After purchase of a card in the daily deal section, I purchased another card without clicking “claim”. Neither purchase found it’s way to my account, but the costs were incurred by my account. This has happened on 3 occasions.

    9 votes

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    3 comments  ·  Store  ·  Admin →
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  20. Duskmourn: House of Horror Mastery Emporium

    Hello. I've got a problem with the mastery emporium i currently have 15 mastery orbs but the master emporium coming up with no items available. This started after i was awarded the item that i hadn't received from the pass yet. Just contacting as concerned i wont be able to get all items from the emporium before it goes in 6 days time.

    8 votes

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    2 comments  ·  Store  ·  Admin →
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