MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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736 results found
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Purchase of Event Items
I have 11,325 gold and I went to purchase a sticker set that has only 1 day left to buy. I hit the purchase button, but an error pops up saying I don't have enough gold. I have the dragon stickers in the bundle so the price dropped down to 3,950 gold. I would really like to buy the Baldur's Gate Sticker emotes.
Version
2023.28.40.4648.102295610 votes -
Golden Pack gives non-Standard cards
Hi Wizards,
I’ve just opened a Golden pack which gave me a card from the new LOTR set. I read the description on the main WotC that Golden pack only contains cards from Standard. Please help me to understand this10 votes -
LOTR Prerelease Packs Gone
I entered in this code from the LoTR prerelease event on my Arena account:
AAE7F-A1DAD-3B88B-84AC0-D00CC
It showed that I claimed the six packs and told me that they would be available to open on June 20th, 2023. Upon updating the game, these packs disappeared. All I have now are the three packs given to everyone.
Please refund immediately.
10 votes -
explorer antholgy 2 not lsited
Explorer anthology 2 is not listed on my store or in bundles
10 votes -
Arena Summer Sale Matt Jukes Lands
I just purchased the MTG Arena Summer Sale Matt Jukes Lands cosmetic bundle for 750 GEMS and none of the card styles are available in my collection. I did not recieve the products that I paid for yet 750 gems were happily taken from my account.
This is absolutely unacceptable.
10 votes -
Gold Wild cards drop from Mythic packs
So I would like you to make it so, GOLD wild cards, can't drop in mythic packs, maybe just have them drop mythic wild cards instead?
10 votes -
9 votes
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Golden pack track works incorrectly with pre release packs
Golden pack progression works incorrectly with pre-release packs
Steps to reproduce
Redeem pre release promo code
Go to packs
Click Open all packs
ER golden pack track is progressed to reflect that 6 packs are opened
AR golden pack track progress shows only one pack opened9 votes -
Trade in System
Please make some way to trade in cards for wild cards. I’ve spent a couple hundred dollars on this game and can hardly finish a deck. It’s very difficult to get the cards you want because there are very few rewards for you to earn… so then I fall into the trap and buy gems. As a new player, I’ve made a lot of mistakes. Please come up with some kind of way to trade. I don’t care if it’s only rare! Or even if you have to trade in 5 or for just 1 wild! At least that’s a…
9 votes -
purchased cards from daily deals are shown as"not collected" when attempting to add them to decks
purchased cards from daily deals are shown as "not collected" when attempting to add them to decks
9 votes -
Matchmaking
Spending money on this game(buying cards) has completely broken my matchmaking. I was enjoying this game until I decided to spend money on it. Since then I am winning less than 10% of my games and I’m going up against people that have special skins for every single card. Had I known that spending money on this game was going to produce this result I obviously wouldn’t have done it. This game is a complete scam that is designed to get little kids to basically gamble their parents money away. How is MTG Arenas scam scheme any different than the…
9 votes -
Compré el pase de maestría y no recibí algunas recompensas.
Compré el pase de maestría estando en el nivel 24 de la maestría gratuita, sin embargo no recibí algunas recompensas previas como recompensas de cartas. No sé si se supone que ha de ser así, pero imagino que no, ¿no?
9 votes -
perdida de sobre de cartas
Compre un sobre de cartas, fui a abrirlo pero salio error, me llevo a la pagina de inicio y cuando fue nuevamente a abrir mi sobre ya no estaba, por lo que fui a ver mi maso para ver si había cartas nuevas, pero no había nada.
perdí mi sobre de cartas..9 votes -
Problem purchasing daily deal
I tried to buy the daily deal (1 pack of New Capenna for 850 gold) and it won't let me purchase it.
Went to report a bug, and when I try to type in the subject, the website clears the screen and forwards me here.
I've attempted to do this several times, using tab instead of clicking etc.
8 votes -
no credit for purchasing packs
Game says I purchase X packs and get a golden pack. Well, i purchased a pack, granted it was 10% off but I still fulfilled my obligation of purchasing a pack. I expected to receive progress towards a golden pack because I PURCHASED A PACK but did not get credit. Fix this issue or make it clear that purchasing a pack at a discount disqualifies a customer from getting what should seem obvious. thanks.
8 votes -
Gold rewards are cut in half
Using iOS
Upon finishing a daily quest or completing a level with gold rewards, the amount of gold and XP show up on the screen but only half of the gold I should be receiving shows up on my account.8 votes -
Golden Pack
Hi, my Golden Pack progress is 9/10 so I need another pack to get a golden pack, today BROs has pack promotion in stock for 170 gems I buy and I don't get my golden pack.
8 votes -
Can't buy gems when not using launcher
Buying gems doesn't work when not using the Epic Games Launcher on macOS (M1 Pro). It stays stuck on "Waiting for the Server" and I need to quit the game to be able to do anything.
8 votes -
AFR missing from store
Since the release of Baulder’s Gate, Adventures in the Forgotten Realms boosters have been missing from the store. Both in iPhone and PC versions
8 votes -
Vault
Vault Progress may not be accumulating. Cannot see vault progress within logs. I am unsure how long my progress has been stopped. Please advise.
=(
8 votes
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