MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. craft

    Crafted 2 cards Primal might and one of the new garruk cards. hit the craft button to craft both cards. noticed I lost my rare craft wild cards but my deck wouldn't finish. then I noticed my cards never crafted..

    12 votes

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    2 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  2. Store down

    Store is unavailable

    12 votes

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    2 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  3. BORROWEDTIME

    I redeemed the BORROWEDTIME code in the store and the successfully redeemed message appeared but I did not recieved the 4000 xp. When i tried to redeemed again it said the code was already redeemed.

    11 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  4. BORROWEDTIME

    I redeemed the BORROWEDTIME code in the store and the successfully redeemed message appeared but I did not recieved the 4000 xp. When i tried to redeemed again it said the code was already redeemed.

    11 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  5. missing Strixhave school sleeve

    After i claim sleeves from strixhaven schools i see them as the standard version

    11 votes

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    4 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  6. Cannot install Launcher

    Launcher will not install, tried it a dozen of times.

    11 votes

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    3 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  7. CODE "BORROWEDTIME" IS NOT WORK

    Im enterd CODE "BORROWEDTIME" and displayed SUCCESS.After this I confirmed my mastery and EXP is not advanced.
    plz reserch this issue plz

    10 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  8. SCALEUP

    I’ve maxed out my Mastery Pass and used the new promo SCALEUP which provides 3000xp (3 levels worth). This should have produced 3 cards as rewards. I received 1 card (Rune of Might). I entered the code on my MacBook Pro.

    10 votes

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    6 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  9. [BUG] Reward player draft token doesn't added

    1. MTG Arena on MacOS.
    2. Profile: kaftee#21279
    3. Yesterday bought Mastery pass for 3400$
    4. 67 level already achieved

    Actual result:
    Reward player draft token doesn't added

    Expected result:
    Reward player draft token should be added as 15+ level achieved

    10 votes

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    3 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  10. Nyx land buying issue

    Hi,
    The Nyx land are available again, it's great.
    But I encountered an issues that makes me unable to buy one of them.

    A few month ago, by mistake I bought the foild art version of the Nyx Plains without having the actual card.

    And now, the nyx land are sold as bundle with the foiled art and the card. So I was able to buy every one except the plains as the fact that I own the foiled version prevent me from buying the bundle. This means it's impossible for me to own the Nyx Plains.

    Is there a…

    10 votes

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    2 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  11. welcome bundle

    welcome bundle went missing after double checking the card used for transaction.

    How to reproduce the bug:
    1. Buy bundle
    2. Choose which card
    3. Leave payment UI
    4. Bundle was not there anymore.

    Please return. I wanna buy.

    10 votes

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    4 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  12. Beholder Pet not appearing in game. (mobile)

    I play Magic the Gathering on mobile and PC. I have noticed that the beholder pet shows up on PC but not on mobile. I might be missing something but I can see other players pets as well. I have tried toggling off and on the pet, but to no avail. This might be a bug or just a simple fix. Thanks

    10 votes

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    6 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  13. historic anthology always purchasable

    Most of the time i can't build a fun deck because i don't have some of the historic anthology.
    Why don't you make it always purchasable on the store?

    I know i can buy gems to buy pack and earn wildcards, but it's too much expensive in $$$. (example, i don't have the first 3 anthology, that means 108 rare and 24 MR) That's about 756 packs to buy the complete set (if my math is correct :D). (if you don't find any WC in the packs but that's impossible.)

    That means about 700$ in gems.

    Can you please add…

    10 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  14. shop

    hello, my shop is "waiting for server" since yesterday. why?

    10 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  15. Can't access the Arena store

    This is the fifth day in a row that I can't access the in-game MTGA store. Message is, as always, "Waiting for the server".

    It seems to affect only a percentage of the users and I haven't found a workaround.

    I tried from different compùters in different networks with the same negative result: "Waiting for the server".

    I can't understand why you don't release a hotfix for this, since it's your main income from MTGA users. I myself spend real money in gems every month.

    Thanks for reading.

    10 votes

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    2 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  16. infinite load screen on store

    a bug when i click on the mtg arena store. it prompts an infinite loading screen
    "waiting for server" with the spinning load circle.
    ive tried reinstalling, restarting , logging out and back in , nothing seems to work.

    everything else in the game seems to work fine

    10 votes

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    2 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  17. store tab will not lode

    I can't get to the store to redeem gold for buster packs and other purchases like gems and such . whenever i click on the "'store "' tab it gets stuck on "'waiting for server'' . note that it only happens on my account but not my wife even though she is using my computer just singed into her account.
    I am at a louse as to why I cant get into the store to make purchases Pleas Help .
    p.s love playing thank you for all your hared work and effort to making
    the gaming exp so amazing.

    10 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  18. 10 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  19. PlayVOW code did not give packs

    I used the PlayVOW code to get my 3 packs and did not receive any packs.

    9 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  20. CODE "BORROWEDTIME" IS NOT WORK

    Im enterd CODE "BORROWEDTIME" and displayed SUCCESS.After this I confirmed my mastery and EXP is not advanced.
    plz reserch this issue plz

    9 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
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