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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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880 results found

  1. perdida de sobre de cartas

    Compre un sobre de cartas, fui a abrirlo pero salio error, me llevo a la pagina de inicio y cuando fue nuevamente a abrir mi sobre ya no estaba, por lo que fui a ver mi maso para ver si había cartas nuevas, pero no había nada.
    perdí mi sobre de cartas..

    9 votes

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    3 comments  ·  Store  ·  Admin →
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  2. Psychic Frog Store currency missing

    I completed a quest today, and did not receive any tickets towards the Psychic Frog MH3 store.

    8 votes

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    3 comments  ·  Store  ·  Admin →
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  3. spg slot in mh3 pack opening

    https://magic.wizards.com/en/news/mtg-arena/mtg-arena-announcements-may-28-2024

    this mtga announcements article stated that Special Guests are supposed to replace a common slot for store packs.
    However, both in my experiences with regular and mythic packs the special guest replaced the rare slot.

    found this was also being experienced by others like in this reddit thread
    https://www.reddit.com/r/MagicArena/comments/1dsbgbs/spgs_incorrectly_replace_the_rare_slot_in_mh3/

    8 votes

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    1 comment  ·  Store  ·  Admin →
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  4. Problem purchasing daily deal

    I tried to buy the daily deal (1 pack of New Capenna for 850 gold) and it won't let me purchase it.

    Went to report a bug, and when I try to type in the subject, the website clears the screen and forwards me here.

    I've attempted to do this several times, using tab instead of clicking etc.

    8 votes

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    1 comment  ·  Store  ·  Admin →
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  5. no credit for purchasing packs

    Game says I purchase X packs and get a golden pack. Well, i purchased a pack, granted it was 10% off but I still fulfilled my obligation of purchasing a pack. I expected to receive progress towards a golden pack because I PURCHASED A PACK but did not get credit. Fix this issue or make it clear that purchasing a pack at a discount disqualifies a customer from getting what should seem obvious. thanks.

    8 votes

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    1 comment  ·  Store  ·  Admin →
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  6. Can't buy gems or change payment method

    I tried to purchase some gems from the store, when I click any $X button, it brings up the option to pay $X or Cancel, and when I click to pay $X nothing happens. There is also a button that says "Change Payment Method", and when I click on it, it also does nothing. This is on PC on Steam.

    8 votes

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    1 comment  ·  Store  ·  Admin →
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  7. Gold rewards are cut in half

    Using iOS
    Upon finishing a daily quest or completing a level with gold rewards, the amount of gold and XP show up on the screen but only half of the gold I should be receiving shows up on my account.

    8 votes

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    0 comments  ·  Store  ·  Admin →
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  8. Golden Pack

    Hi, my Golden Pack progress is 9/10 so I need another pack to get a golden pack, today BROs has pack promotion in stock for 170 gems I buy and I don't get my golden pack.

    8 votes

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    0 comments  ·  Store  ·  Admin →
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  9. Mythic Packs can contain Rare Wildcards in the Mythic Slot

    Mythic Packs can contain Rare Wildcards instead of a Mythic Rare card (this should at the very least be a Mythic Wildcard)

    My collection has Mythics from that set I don't yet own, so it's not an issue in regards to that, it could be some cards are missing from the pool and that's the issue? Happened twice, the first time was closer to the release of Mythic Packs and assumed it was a bug then as well, but if it's still not fixed this is a major issue.

    8 votes

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    1 comment  ·  Store  ·  Admin →
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  10. Not receiving Mythic Rewards on Mastery Pass

    I have not received any of my Mythic Card Rewards on the battle pass. I’ve been receiving only common or uncommon.

    I am level 79.

    8 votes

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    4 comments  ·  Store  ·  Admin →
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  11. AFR missing from store

    Since the release of Baulder’s Gate, Adventures in the Forgotten Realms boosters have been missing from the store. Both in iPhone and PC versions

    8 votes

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    0 comments  ·  Store  ·  Admin →
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  12. 8 votes

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    1 comment  ·  Store  ·  Admin →
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  13. 8 votes

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    1 comment  ·  Store  ·  Admin →
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  14. Mastery pass did not delivery mythic wildcards

    I purchased the new masterpass today and after hours and obvious completion of all the mastery pass rewards I have still not received my mystic wildcards

    8 votes

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    1 comment  ·  Store  ·  Admin →
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  15. store won't let me buy gems

    I want to buy the new ixalan alchemy bundle but I need gems to buy it, when i go to buy gems i get the following error

    7 votes

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    1 comment  ·  Store  ·  Admin →
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  16. 7 votes

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    5 comments  ·  Store  ·  Admin →
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  17. 7 votes

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    3 comments  ·  Store  ·  Admin →
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  18. Golden packs

    Lots of issues with how the Golden Packs are described and what you actually get IN the packs. First off, let’s consider that the pack is supposed to contain STANDARD LEGAL cards. Why did I open a LoTR rare? Huh, good question. Additionally, I didn’t get 2 R/M cards from the latest standard set (Aftermath). Another curious point, I know. If I’m trying to build a standard collection why would I want non-standard playable cards in a product that claims to have ONLY standard legal cards in it! FIX THiS!

    7 votes

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    1 comment  ·  Store  ·  Admin →
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  19. Multiverse legends duplicate protection not working

    Based on the release notes for MOM, duplicate protection for the Multiverse Legends is supposed to take into account your existing versions of cards. I had three copies previously of Aurelia, but have since opened two copies from the MUL slot for a total of 5.

    7 votes

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    2 comments  ·  Store  ·  Admin →
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  20. 7 votes

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    4 comments  ·  Store  ·  Admin →
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