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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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574 results found

  1. Daily Deals at Store is empty

    I entered the store and the Daily Deals tab is empty, it doesn't even show anything as purchased.

    12 votes

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    0 comments  ·  Store  ·  Admin →
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  2. Not receiving Mythic Rewards on Mastery Pass

    I have not received any of my Mythic Card Rewards on the battle pass. I’ve been receiving only common or uncommon.

    I am level 79.

    12 votes

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    5 comments  ·  Store  ·  Admin →
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  3. Trade in System

    Please make some way to trade in cards for wild cards. I’ve spent a couple hundred dollars on this game and can hardly finish a deck. It’s very difficult to get the cards you want because there are very few rewards for you to earn… so then I fall into the trap and buy gems. As a new player, I’ve made a lot of mistakes. Please come up with some kind of way to trade. I don’t care if it’s only rare! Or even if you have to trade in 5 or for just 1 wild! At least that’s a…

    12 votes

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    4 comments  ·  Store  ·  Admin →
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  4. Mastery Reward

    Full Mastery Pass Rewards were not given after achieving required XP.

    I received the free pass reward, but not the paid mastery pack at Lvl 45.

    And yes i payed for the full mastery, please help.

    11 votes

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    0 comments  ·  Store  ·  Admin →
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  5. Not receiving paid mastery rewards

    I purchased the mastery pass, and have not been receiving the rewards from the premium mastery pass, it shows them marked off, but I haven't received them.

    11 votes

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    0 comments  ·  Store  ·  Admin →
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  6. Season Pass no XP gain

    Hi Support,

    I've played and won a few games today on Android and completed some quests but I didn't gain any Mastery XP.

    11 votes

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    0 comments  ·  Store  ·  Admin →
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  7. EXP doesn't get added from wins or daily quests

    I did a quest and two or three wins that I didn't get EXP for. However I did get EXP for my first 5 or 6 wins.

    11 votes

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    0 comments  ·  Store  ·  Admin →
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  8. LOTR Prerelease Packs Gone

    I entered in this code from the LoTR prerelease event on my Arena account:

    AAE7F-A1DAD-3B88B-84AC0-D00CC

    It showed that I claimed the six packs and told me that they would be available to open on June 20th, 2023. Upon updating the game, these packs disappeared. All I have now are the three packs given to everyone.

    Please refund immediately.

    11 votes

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    8 comments  ·  Store  ·  Admin →
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  9. Cannot complete purchase on steam version

    On the Steam version of MTGA, the store purchase cannot be completed due to an unknown error. There are enough funds to complete my purchase in my Steam Wallet.

    I am running MTGA on Windows 10, and my Steam region is in China. Other functions of the game seem to be running fine.

    11 votes

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    2 comments  ·  Store  ·  Admin →
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  10. 11 votes

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    1 comment  ·  Store  ·  Admin →
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  11. Buying packs of cards and not getting all packs I bought

    I bought 2 packs of 6 cards for 2400 gems and it only gave me 4 packs to open plz resolve this issue and give my account the gems back or my packs I am supposed to have plz

    11 votes

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    0 comments  ·  Store  ·  Admin →
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  12. Mastery Pass Rewards Not Received

    i have not received the reward for the levelling up in the mastery pass

    10 votes

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    0 comments  ·  Store  ·  Admin →
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  13. Mastery Pass

    I have not been awarded any of the rewards for Mastery Pass after level 34. I am currently level 39.

    10 votes

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    0 comments  ·  Store  ·  Admin →
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  14. mastery missing reward

    I completed 2 levels on the mastery and was not awarded the rewards (once 400 hundred gems and another 2000 gold). What is to be done ? I purchased the mastery and now the awards don't come ...

    10 votes

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    2 comments  ·  Store  ·  Admin →
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  15. Crash on store open

    Galaxy z fold 4. When I click the store tab, it loads for 2 seconds then crashes. Has done this consistently for about a week. I'm trying to pre-order duskmourn.

    10 votes

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    1 comment  ·  Store  ·  Admin →
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  16. No XP given towards mastery pass after the update.

    Playing on IOS. Not entirely sure how to get a log out of my app.

    I won at least 5 games that should have counted towards my weekly wins. I received a notification screen that I had earned gold and XP after each win. Gold was added to my account, but XP was not.

    I wasn't paying close attention to when the issue first arose so I'm not sure how many games worth of XP I lost out on.

    10 votes

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    0 comments  ·  Store  ·  Admin →
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  17. Waiting for Server in the Store

    I cannot purchase anything from the store because it get stuck on "waiting for server." I'm on a Mac and it seems like this has been an issue for years...

    10 votes

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    8 comments  ·  Store  ·  Admin →
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  18. Mythic pack rare wildcard

    Hello. Like several players, I purchased a mythic pack and received a rare wildcard. This was a Kahn's of Takir mythic pack on the android client.
    It's disheartening seeing a bug that's over a year old still happen today. What steps are you planning to correct this bug so it doesn't persist?
    What

    10 votes

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    1 comment  ·  Store  ·  Admin →
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  19. Golden Pack Progress

    I purchased packs with gems and no progress to golden pack was made. Purchased more packs with gold and still no progress for golden packs made. Issue run into on PC. Stuck at 0 progress

    10 votes

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    5 comments  ·  Store  ·  Admin →
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  20. Can't buy gems or change payment method

    I tried to purchase some gems from the store, when I click any $X button, it brings up the option to pay $X or Cancel, and when I click to pay $X nothing happens. There is also a button that says "Change Payment Method", and when I click on it, it also does nothing. This is on PC on Steam.

    10 votes

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    1 comment  ·  Store  ·  Admin →
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