MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. Redeem not working

    I tried to redeem both BORROWEDTIME and PLAYMID. Neither code awarded me with the rewards advertised and the game now says they are redeemed.

    9 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  2. Welcome bundle missing

    I noticed that the welcome bundle disappeared from my store. I understand this is a bug rather than an expiration, because I've read nobody discussing welcome bundle expiration.

    I'd love to buy that bundle, could you please make it available again? Thanks!

    9 votes

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    2 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  3. Draft Token not received

    When buying de Mastery Pass after de update I did recieved everything unless de Draft Token.

    9 votes

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    2 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  4. No free token from mastery pass

    I just bought the mastery pass after the update. I already had a free token in my account. I still have only one token. Can you have a look please?

    9 votes

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    2 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  5. Draft Token not awarded after unlocking Mastery Pass

    I unlocked mastery pass using my gems, but I did not received the Draft Token - in the level track its marked with a check as if it was awarded but I don't have it/ can't use it when signing up for a draft.

    9 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  6. Player Draft Token missing

    I saved a player draft token from the previous mastery pass , i pruchased the bundle for the packs and 1 new token : i got the packs but i still have just 1 token ...
    please give me my token i paid for

    9 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  7. rewards missing, strixhaven mastery pass, store

    Dear arena team,

    after todays update for the Strixhaven set release I saw several errors.
    1. I tried to buy the mastery pass using gems but received a Store error message: unknown error. The gems did not reduce, I did not receive the base rewards (pet, sleeve), but with mastery level 2 I received a mastery orb. Game restarts did not change anything. Receiving more mastery levels didn't either. I cannot try to buy the mastery pass again. Using the mastery orb lead to a game crash. Or is it possible I have the mastery pass without losing the gems…

    9 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  8. Can't enter the store. stuck on waiting for the server

    No fix worked, I've tried everything.
    Other than the store everything else works fine for me.

    9 votes

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    4 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  9. 9 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  10. Pack purchased, client crashes and pack disappears

    I just purchased a Ravnica Allegiance pack with 1000 gold, after I purchased it, when I clicked on the Packs tab to open it, the client crashed. When I reloaded the client, the pack disappeared and my 1000 gold was gone too. I have attached the log to see if you can capture what happened. Can I please have my RNA pack back? thank you.

    9 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  11. Pack disappeared

    I bought a pack with in game gold, and then my game crashed when I clicked on the packs tab to go open it. I reopened the game, and the gold was gone and the pack was gone.

    9 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  12. Unable to view Daily Deals tab in the store

    When I click on the daily deals tab in the store it immediately switches back to the "featured" tab. All other store tabs work normally.

    9 votes

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    3 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  13. Midnight Hunt Mastery pass Not giving rewards (9/19/2021)

    The Midnight Hunt Mastery Pass has not given me two levels of rewards now. Please fix it because I will not keep playing arena if a bug is going to cheat me out of those rewards.

    8 votes

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    2 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  14. CODE "BORROWEDTIME" IS NOT WORK

    Im entered CODE "BORROWEDTIME" and displayed SUCCESS.After this I confirmed my mastery and EXP is not advanced.
    plz reserch this issue plz

    8 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  15. Welcome bundle missing

    I haven't bought anything from the store yet.
    But the welcome bundle has disappeared from the store.

    1.Go to store
    2.Welcome Bundle Missing

    8 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  16. Welcome bundle

    I just started playing, and people told me there is a welcome bundle with gems for $5, but this didn't show up in my account. I want to purchase it, but it's not there.

    8 votes

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    2 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  17. Draft Token not awarded after unlocking Mastery Pass

    I unlocked mastery pass using my gems, but I did not received the Draft Token - in the level track its marked with a check as if it was awarded but I don't have it/ can't use it when signing up for a draft.

    8 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  18. Welcome Bundle missing

    Hello,

    For some reason the Welcome Bundle disappeared from the store for me, in both mobile and PC versions of the game.

    8 votes

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    3 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  19. Store Error - Internal Error (Strixhaven Release)

    • Redeeming code: PlayStrixhaven worked, but did not yield any booster packs..
    • Buying cosmetics in store leads to error: Store Error - Internal Error
    • Buying mastery pass lead to error: Store Error - Internal Error, but a check mark is visualized in the master pass tree?!
    8 votes

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    7 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  20. Didn’t receive my strixhaven bundle

    I got the mastery pass thingy but not the draft tokens or sealed tokens or professor onyx card.

    It shows I have unopened items in my packs but when I click on it there’s nothing there

    8 votes

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    2 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
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