MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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724 results found
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Cannot purchase summer sticker pack with gems
I have enough gems to purchase the summer sticker pack, but when I click buy, I am told I do not have enough total gems.
7 votes -
Multiverse legends duplicate protection not working
Based on the release notes for MOM, duplicate protection for the Multiverse Legends is supposed to take into account your existing versions of cards. I had three copies previously of Aurelia, but have since opened two copies from the MUL slot for a total of 5.
7 votes -
Store not working
The MTG arena store will not let me purchase gems. I am trying to either purchase the $20 or $50 gems option to participate in the Decathlon pauper event. When I click on the button to bring me to payment, the store just gets stuck on the loading screen.
My username is f3_kf2#92968 and I am playing on the Mac app.
Since I cannot play the event during the work week, I would like to be either given the token for the event or a significant discount on the store if this issue is not resolved today.
7 votes -
Can't See Daily Deals
Can't see Daily Deals
7 votes -
Refund/replacement for mythic pack - Mythic Pack False Advertising
I purchased a mythic rare pack and did not receive a mythic rare nor a mythic rare wildcard. This is at least the second time this has happened and seems to be an issue that has been happening for quite some time. Please fix this issue, that's false advertising!
7 votes -
Prerelease code not working
I picked up a Dominaria United prerelease pack and the code inside doesn’t work. I tried a few times in case of errors on my end but to no avail. It simply gives an error message saying that the code is wrong or already redeemed.
7 votes -
Shop missing summer sale bundles
The guildmaster collection and Matt Jukes lands bundles have disappeared from the shop.
They were available this morning, but have disappeared a few hours later.
On both phone and pc.7 votes -
Bug - can’t play the app “Asset Erorr”
Hey I can’t launch the app in both my IPhone (13 pro OS 15.4.1) nor on my iPad (also 15.4.1). The problem is “Assent Error detected “.
I deleted and reinstalled few times -didn’t work.
Also with VPN - didn’t work.
Can’t play , very very frustrating .
Please assist7 votes -
Vault
Vault Progress may not be accumulating. Cannot see vault progress within logs. I am unsure how long my progress has been stopped. Please advise.
=(
7 votes -
Deals purchase
I purchased a booster Pack in the daily deals and it not went to my account, wasted the coins for nothing.
7 votes -
パックを開封した際、レアが全て揃っていないのにレアがジェムに変換された。
カルドハイムのパックを開封した再、レアが全て揃っていないのに20ジェムに変換された。
7 votes -
got gems instead of a rare card when opening a pack of an incomleted series
I got 20 gems instead of a rare card when opening a pack of an incomleted series (kaldheim)
7 votes -
Mobile App Store not working
I have been playing on the mobile app for around a week now, and I have been unable to access the store since day 1. I thought this was just an issue with the beta but seems others are using store just fine. I reported issue and was told to uninstall and re-download which I did. Same issue still. I was also told to report issue here if reinstalling doesn't work. I'm playing on a new galaxy note 20.
7 votes -
Buy several card packs at once.
For example, I'm about to buy more than 130 kaldheim packs with gold... that will be 390 clicks.
Please, consider adding in the future a way to buy a customizable number of packs at the same time.Thank you, best regards.
7 votes -
"Not Enough Gold" Despite Having Enough
Trying to buy Praetor bundle with gold but store says I don't have enough, not sure if intentional bug to get me to buy gems for it or if it's just an actual bug.
Oh well6 votes -
Golden Packs given Alchemy Cards
I do not play Alchemy nor have any desire to play Alchemy. When I opened up my most recent Golden Pack I have received cards from Lord of the Rings.
I now don’t want to open up any more of my Golden Packs because I don’t want to waste the rare spots from them.6 votes -
Golden Pack progression
I purchased 3 packs of Brother's War mythic packs and it didn't update my Golden Pack progression.
6 votes -
Mtg Arena android app freezes within 30 minutes on S23 ultra
BUG: Mtg Arena android app freezes within 30 minutes on S23 ultra
I play Arena on windows, android samsung tablet and on my new phone.
But on the latter, the app keeps freezing at random points. It could be during a game or when looking at my collection. There is still music, but I can't look at cards. When I then kill the app and relaunch it, if I'm fast, I can join the same game again and only lose 1 turn.
the phone doesn't feel hot. Latest updates.
What's going on? Anyone else have this issue? It's been happening…6 votes -
Not able to open pre order packs
I'm unable to open pre order packs, on opening mtga it displays the claim prize screen, which doesn't do anything.
Tried logging in and logging out, support not able to help. Only able to confirm that I did in fact purchase the preorder.
Anyone know a solution6 votes -
Items missing from store
Items removed earlier than stated for some players
6 votes
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