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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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366 results found

  1. card missing

    Card missing from collection

    Give us the steps to reproduce the bug:
    Open packs.
    Notice the cards that you get.
    They don't appear in my collection.

    5 votes

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  2. Duplicate Protection Failure

    I bought a throne of eldraine booster for sale today. I opened it and got 20 gems. Digging through my collection, I discovered that there's plenty of rare cards in that set that i don't have 4 of.

    5 votes

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  3. Mastery Pass Pet Rewards Not Received

    Only the Rock Elemental and Ondu Elemental show up in pet selection from the Zendikar Mastery rewards. I am currently level 83 and should have several more elemental pets.

    5 votes

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  4. Buying multiple packs at a time gives no progress towards gold packs

    When I logged in to get my Brother's War packs, I bought 2x15 packs with gold and didn't get any progress towards gold packs. I bought 1x pack with gold and it gave me progress toward a gold pack. I am missing 30x progress towards gold packs (3 gold packs), please remedy.

    4 votes

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  5. Prerelease Packs Can't Be Opened

    Packs obtained from a code for a BRO prerelease can't be opened in the pack menu despite the set being released, and other packs of the set being openable.

    4 votes

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  6. Questionable math in Daily Deal

    Today's "Daily Deal" features a New Capenna Mythic Pack for "-15% OFF", which is strange because the deals usually say something like "15% OFF" or "50% OFF", without the negative sign. This led me to wonder if perhaps the deal price is actually HIGHER than normal, so I went to check it out. The regular price for the Mythic Pack is 260 gems and the deal price is 230 gems, so it is indeed a discount, but only 11.5% rather than 15%.

    Perhaps someone based the deal display on the regular (non-Mythic) pack cost of 200 gems? In that case,…

    4 votes

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  7. Missing Mythic copy while opening a Pack

    I had purchased the event pass for Baldurs Gate. On the first BG Pack I won for the event it shows that it gives me 2x copies of the new planeswalker Minsc and Boo, however when I go to my deck and Check the card, only 1 copy was there,

    I'm missing the second copy of the PW, check my accounts pack history

    4 votes

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    3 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
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  8. Can't purchase in store.

    i have been unable to use the store for a while now, i have Reinstalled the client to know avail. If i can't use the store i can't play
    \

    4 votes

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  9. The client on the iOS is telling me I need to update but when it leads me to the App Store there is no update

    The client on the iOS is telling me I need to update but when it leads me to the App Store there is no update

    4 votes

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  10. 神話パックを買ったのに神話レアがない

    神河の神話パックを買ったのに、パックを開けたら通常レアのワイルドカードになってしまった

    4 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
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  11. Card bought does not shows in collection or deck

    I bought chip of reality today spending 2500 coins, the coins were collected but the card is not in my collection. I checked 3 times rebooting the app but nothing happened. In the store I read the message bought already done but I have not the card. Could solve this problem and send me the card I bought from the store? I play on IPad on iOS.

    4 votes

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  12. Purchased Card Not Delivered

    Just purchased the daily deal for the Shadowspear for 20%....
    Store shows I've purchased it... It can't be found for use anywhere in any deck type.

    4 votes

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    4 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
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  13. Purchased card style not applied or available

    I purchased the 5 legendary dragon card styles yesterday (01/02/22) and in my deck editor there is no “apply styles” button, nor are the cards changed. I have checked for updates and reloaded my game numerous times. Please remedy.

    4 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
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  14. Gold

    Can't gain gold (stuck at 875 not an ui bug (maybe?) since I can't purchase packs)since last update Dec 9-2021 running on Android

    4 votes

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  15. Mastery pass rewards missing

    My level 25 and level 35 mastery pass mythic rare card never got redeemed.

    4 votes

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  16. Strixhaven Daily Deal

    Purchased a Strixhaven pack on Daily Deals, but no pack appeared on the Pack tab. On Daily Deals the offer says it has been purchased. Purchased with coins. On Android.

    4 votes

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  17. Can’t buy packs with gold

    I cannot buy packs using my gold coins. I click through the prompts and nothing happens.

    4 votes

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  18. Achat carte

    Bonjour, j ai acheté une carte 5000 pièces d or et je n'ai pas obtenu la carte en échange... En revanche je n ai plus mes pièces... Comment faire ?

    4 votes

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    3 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
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  19. 4 votes

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    6 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
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  20. A Bug where cards bought in 'daily deal' disappear

    If I buy a card in the 'daily deal', the card I bought disappears and I can't find it. I've experienced the same phenomenon many times in the past.
    Windows PC platform

    4 votes

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