MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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24768 results found
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I lost the game with life points and cards
I lost with life points, I don't understand I think that is a bug
The screen shows the last moment of the game and I have 68 life points
The last events of the game were the effects of the card "Angel of Destiny"3 votes -
NO LEVELING UP
WINNING MATCHES HASN'T GAINED ANY LEVEL IN OVER A MONTH AND I AM ABOUT TO COMPLETELY QUIT THIS GAME! I HAVE UNINSTALLED AND REINSTALLED IT TO NO AVAIL, AND THERE IS APPARENTLY NO EASY WAY TO INTERACT WITH THE CUSTOMER SUPPORT STAFF FOR A COMPANY I HAVE GIVEN THOUSANDS OF DOLLARS TO!
2 votes -
Opt to play in a pool where number of mythics are limited
There is nothing more frustrating, tasteless, and stupid than losing to a deck that has 15 mythic cards when you have 2. It's like playing chess against an opponent with 6 queens. Not to mention that it completely defeats the whole definition of the words "mythic" and "rare" when those cards comprise 75% of a player's deck. The automatic matching system seems to do little to prevent this kind of matchup. I would like to see an option where I can explicitly select to only be matched against players with the same number of mythics (and/or rares) in their deck…
1 vote -
This Whole Game is a bug
This game is trash you people should be ashamed of yourselves there is no reason for this pathetic excuse of a game to be rigged yet it is. Until you change it I'm uninstalling because as of now it's a complete waste of my time.
4 votes -
Recurring Draw
I have no log to add since I'm on mobile. I ha been experiencing a lot of Draw in Arena for mobile (Samsung S10 plus).
It's a terrible experience because climbing in ladder isn't easy and drop 400-500 position for a system failure are really frustrating.
Sorry but I'm Brazil and english aren't even my second language.Waiting for an answer.
Estrela82#50892
2 votes -
2 votes
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MTGA crash on Aksoundengine.dll before starting any battle after M21 update. Please share a working Aksoundengine.dll file
Hello,
MTGA crashes before starting any battle since last update.
Can you please share a working (older version perhaps) Aksoundengine.dll file so I can play again ?
Program lauch, with sound, but when I lauch a battle, after displaying future opponent it crashes specifying it is due to Aksoundengine.dll.
Game was working without error before the M21 update today 25th June.
I tried all options proposed in blog (install last C++ from MS VC_redist.x64.exe, KB2670838, change screen resolution, update graphic driver, update network settings...).
I also uninstalled, reboot and reinstalled MTGA Arena.
By itself the MTGA Application checked 5 time…
11 votes -
Nokia 5.3
Hi there
I'm writting Just to report that my device, Nokia 5.3 has the requirements to run the Magic Arena Mobile, but still marked as not compatible in Google play store.
2 votes -
Can't declare blockers
When a computer player attached the game went into a state in which it is impossible for me to move forward. I am not allowed to declare blockers, and there is no way to resolve the attack. I cannot proceed so I am forced to forfeit the match.
9 votes -
user names
There should be a way to screen out taunting/poor sportsmanship usernames. Recently I have played against usernames "Enjoy your loss" and "Like ur gonna win". I would have declined the match before it began if that had been possible. If there's no way to opt out of playing against someone like that (like there is with people improperly using emotes, by deactivating them) then such names shouldn't be permitted.
2 votes -
Asset Missing on "Ram Through"?
My opponent played the spell Ram Through, and when the visual affect happened, it was just a bunch of pink squares, as though the relevant assets weren't being pulled correctly or something. I didn't capture a picture, but I saved my capture log.
1 vote -
Crash in brawl
I play in Android plataform.
When I start a brawl game de app close itseft repeatedly.1 vote -
non-existent game
hi, i won a match on history bo3, by 2-1, i was 1 win to diamond, after i won the last game, my client got stuck in the 'victory', didnt show the rank goin up and didnt let me leave the screen, i had to restart the client, and guess what? when i came back i was still w the same rank, its like the match had never existed, the client was loading the w8ting for server right b4 i started the match, also when i tried to join the qeue b4 that game, i got the w8 for server…
1 vote -
Auto Loss/Thassa's Orcacle
While playing a Historic Ranked match i scaked a woe stride and its goat token with a priest of the forgotton gods, once the opponent played thassa's oracle i sacked in responsed to its trigger and then once its trigger resolved i lost the game for some reason.
1 vote -
Y’all gotta start making people make their own decks
Playing against the same deck back to back is getting ridiculous, you gotta fix something. Magic is about people creating their own decks not copying the winning decks just to advance. Y’all know that deck you’ve played against 6 times back to back. At least ban them in events or something
3 votes -
3 votes
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Wrong label on mastery screen with mobile
Happens every time.
Go to mastery screen. See the label on top. It says Zendikar rising and Kaldheim but should be Kaldheim and Strixhaven.
PS. Do you have some kind of crowd sourced tester program? I am an IT professional who is enthusiastic about MTG and would love to help to get mobile more stable.
2 votes -
Ozolith "may move" bugged and forces you to move counters to a creature; often the opponents.
Play Ozolith. Then acquire +x/+x counters or <ability> counter. Move counters to Ozolith. If you control no creatures at beginning of turn, it still forces you to move counters to a creature on the battlefield; often the opponents. It happens every single time and has been occurring since this card was released. It's been over a month; please fix.
15 votes -
Blocking creatures
I was playing a draft and couldn't get one of my creatures to block. The creature was in the upper right of the screen and I couldn't get my creature to block it. I lost the match and I think I would've it if I could've have blocked it.
8 votes -
i cant side board cards
during the metagame challenge event, the side board screen did not show the cards and I was unable to exchange cards from the deck with the side.
25 votes
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