MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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3251 results found
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Marvel Jump In stuck on pack select screen
I am experiencing a bug that several other players have reported in the Marvel Jump In event. I picked my two packs and then the event kicked me to the home screen. Upon returning to the Jump In event screen I see 'Choose Packets' again, and when I click the button I am greeted with my previously selected first pack and no other packs or way to back up or resign the event. I am out 1000 gold and unable to progress or play the Marvel Jump In event now.
568 votes -
“Unable to Login Authentication failed Timeout”
Have gone down every troubleshooting rabbit hole I have control over - this is happening from different networks, different devices, but from the same account - friend's account is fine
Looking at the logs, I'm not sure if I'm seeing a cached reattempt at connecting to the same front door? Either way, there are multiple posts on Reddit and here that are having similar account-bound issues.
403 votes -
Jump Into Marvel
Jump Into Marvel Issue: I paid 1000 gold coins and chose two packets, Iron Man and Geniuses. After selection I clicked on achievements and collected two. Coming back to play I am given the button to choose packets and brings me to another screen where Iron Man is pre-selected and the confirm button does not work. See screenshot and log. It occured on the steam platform, but is also happening on iOS. No work around yet... Currently unable to use the Jump Into Marvel Event.
282 votes -
Daily quests and daily wins no progression
Today 25/03/26 There is no progressions after winnings for both daily quest or daily wins, Same is happening for the Midweek Magic, Had 3 wins but no progression and not possible to claim rewards
217 votes -
Edit deck
Everytime I try to edit a deck of mine I get a black screen with the waiting for server words, and it never loads. So I cannot edit any of my decks
103 votes -
Sideboard
Cant remove cards during sideboard in BO3. Can add cards to the deck.
Mobile (Android)
No workaround.132 votes -
Marvel Jump In
I selected my two themes for the Marvel Jump In, but after I selected the second theme, I was kicked to the Home Screen. I tried to access the event again, but it won’t let me select packets or resign. But still, I’ve lost the gold I used to access the event.
112 votes -
Marvel Super Heroes Jump In Event Freeze
- Bug displays whenever I select "Marvel Super Heroes Jump In" Event to play.
- Platform: PC.
- Results: When starting a Marvel Super Heroes Jump In Event, I selected my first pack as normal. When I selected my second pack, I was returned to the home screen. Returning to the Marvel Super Heroes Jump In Event results in a screen where my first pack is selected, but no other packs are displayed to select and the option to "confirm pick" is greyed out (see attached screenshot).
- Expected results: I am unable to play, progress, or otherwise interact with the Marvel Super Heroes…
94 votes -
End of Season Reward and Rank Reset Error
Hi,
Yesterday, at the end of the season, I logged on to MTGA on my iPad. I was given my rewards correctly (6 packs +2K gold for getting plat in both limited and constructed), and was demoted to gold/silver. No surprises there.
Today, I logged in on my computer, and it gave me my season rewards again! This time, I was given 3 mystery packs, which had no cards in them, and demoted to bronze in both constructed and limited. Seems to have demoted me twice.
84 votes -
Jump in Marvel
Jump in marvel : after Second pick i got kicked to home screen. When i go back i to the event My first pick is now locked in and im unable to select a second pick.
Platform : Android
74 votes -
Sideboard
From the new update of 05/20 I cant't sideboard out in bo3 matches.
81 votes -
Authentication failed Timeout
I am unable to log in to my account, and I don't know why. I know it isn't an issue on my end because I've tried it on multiple devices and on multiple networks with the result being the same. I have not had any issues with the Arena client until yesterday, when this started to happen. Just my luck that the day I decide to spend a little bit of money on Arena for once, I can't play the game.
83 votes -
Sideboard
In tradicional ranked, after I add cards from my sideboard, I can’t remove the one I want to replace.
I can add but I can’t remove cards to sideboard.76 votes -
Can't sideboard during constructed matches
I am unable to sideboard during best of 3 matches. Sometimes I can take cards out of my maindeck but can't replace them with anything from my sideboard.
86 votes -
Arena client says it needs update but no update is available
Currently on iOS if I open the Arena app is says that the client is outdated and needs an update. Clicking the link to open the App Store though shows that no update is available for the Aren app.
54 votes -
SEARCH FILTER BROKEN: JUN16, 2026 CANNOT SEARCH WITH RARITY
Building a deck in timeless. when I use the filter and select any of the rarity settings, you cannot proceed. Clicking OK does nothing if those features {common, uncommon, rare, mythic rare} are selected. Fresh off of update.
Using filter to see all my Uncommon, 3 mana, Creatures, I have 3 or 4 of... Will not work if Uncommon is among the group. same for any of the rarity. Can't search with RARITY
39 votes -
Unable to Sideboard
Can't Sideboard out anything in Bo3 matches. Can Sideboard in anything, but I'm unable to remove other cards.
Give us the steps to reproduce the bugAnswer: Play the game...and you're unable to sideboard.
Note which platform you’re using (PC, Steam, Mac, AndroiSideboard.Answer: Android
Enter the actual results you’re experiencingAnswer: I'm unable to remove cards from my deck when sideboarding in Bo3 matches.
Enter the expected results of the featureAnswer: I SHOULD be able to remove cards after adding them when sideboarding.
Add any relevant screenshots/videosAnswer: N/A
If you found a workaround, please add workaround steps.…
61 votes -
wins not counting
Game wins not counting towards rank progression and gold rewards. Four straight wins since today's update (BO1 ranked historic), no gold rewards, no rank progression
72 votes -
Deck builder not loading
I am having trouble editing red decks. I tried editing three different decks that contain red from the deck builder as well as from the play->edit deck screen, and it gets hung up on “waiting for the server” for each one. This doesn’t happen for any of my other decks, just ones three that have red. Two of them share stadium headliner but the third deck doesn’t have that card. I added a single copy of stadium headliner to a BG deck that didn’t have it, saved the deck, closed it, and then tried to re-open, and it wouldn’t open.…
43 votes -
Unable to sideboard
While playing on my iPad during sidebaording of a Bo3 match I’m am only able to add cards from my sideboard to the main deck but not able to remove cards from the maindeck
55 votes
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