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MTG Arena Bugs & Product Suggestions

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This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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Bug/Product Suggestion Details

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5760 results found

  1. Scute swarm crash

    Game crashed after 200 scute swarm tokens pc

    28 votes

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    2 comments  ·  Gameplay  ·  Admin →
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  2. Keep Alchemy and Historic separated

    Just let us have an eternal format on the client. This is magic, not some cheap digital only game, let us play Magic.
    If we wanted to play any other clone we would by now.

    130 votes

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    1 comment  ·  Product Suggestion  ·  Admin →
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  3. GreError

    I had ~8 tokens of Ratadrabik + 2 tokens of Teysa Karlov as well as:
    Sheoldred, Trostani Discordant, Lurrus, Kethis and Old Rutstein
    when the opponent casted Blood on the Snow which got the stack up to ~254 or 256 and ended the game on a draw due to some 'GreError'

    11 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  4. Network Error Unable to join event

    Getting "Network Error Unable to join event. Please try again later." for every match I try to play. I have uninstalled once already and there is no change.

    40 votes

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    7 comments  ·  Events  ·  Admin →
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  5. "Set collection" tracker should only include cards actually in packs.

    According to the set collection tracker, I am missing 13 cards from Kaldheim. So if I want to finish my collection, I should buy Kaldheim packs, right?

    As it turns out, those 13 cards are special uncommons from Kaldheim theme boosters. I can buy all the Kaldheim packs I want, and it won't make one iota of difference towards the Set Collection tracker.

    This feels horribly misleading. The Set Collection should only track the cards that are actually in packs.

    12 votes

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    3 comments  ·  Product Suggestion  ·  Admin →
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  6. black screen

    Black screen with cursor

    62 votes

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    18 comments  ·  User Interface  ·  Admin →
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  7. reclamation sage being forced to destroy artifact or enchantment

    1) Using Thassa, Deep-Dwelling to bring back Reclamation Sage forced me to choose an artifact or enchantment without letting me 'Submit 0'. The card says "you MAY destroy".

    11 votes

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    5 comments  ·  Gameplay  ·  Admin →
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  8. Alchemy historic

    Wotc the changes to historic cards in addition to alchemy makes me think your abusing ***** or common thrives. There is no reason whatsoever for this change you even have to code in the original first so it’s not about card copies and if it is then fix it. No one cares if you wanna make alchemy go for it but please don’t nuke historic. But on the brute side we are not whores cause whores get money when you *********, you won’t even give us back wild cards….if this happens I’m done

    115 votes

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    4 comments  ·  Product Suggestion  ·  Admin →
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  9. Card stuck on stack

    Often Cards stay in the Stack when a short disconnection happens in the mobile app. This bug made me lose a lot of games in the last weeks.

    160 votes

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    52 comments  ·  User Interface  ·  Admin →
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  10. Please don't mix Alchemy with Historic

    If those changes happen I will uninstall the game, I love mtg and have played for more than 15 years now, I have my Arena account since the closed beta and have convinced multiple of my friends to ditch other tcg's for Arena. I play exclusively historic, as I prefer non rotating formats, a long time ago you promised to implement Pioneer onto the client, but you lied about it, now you plan to terminate the only eternal format available without ant consideration to your player-base. If Alchemy affect historic without any news about pioneer, in the 8th I will…

    115 votes

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    1 comment  ·  Product Suggestion  ·  Admin →
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  11. Deck Shows Incorrect Wildcards Required

    I have imported a deck called "Mono Black Mid" which I want to complete construction of with Wildcards.

    The deck itself is "highlighted" with the coloured Lotus which indicates it should be able to be constructed. In addition, hovering over the deck indicates the following Wildcards are needed to complete the deck : -
    * Common 1 (I have 49)
    * Uncommon 8 (I have 56)
    * Rare 15 (I have 25)
    * Mythic 11 (I have 11)

    Every time I try to construct this deck I get an error message "Not Enough Wildcards - You don't have enough wildcards…

    11 votes

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    5 comments  ·  Deck Building / Collection  ·  Admin →
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  12. Disable alchemy

    I suggest an option to disable alchemy from Arena for hardcore magic players who are not interested in these new versions.
    I understand that you are trying to be innovative and some players may actually like Alchemy. But, consider that the real MTG players don't want to be bombarded with spams of alchemy events and boosters.

    17 votes

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    1 comment  ·  Product Suggestion  ·  Admin →
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  13. Server Connection Issue

    I was casting Shivan Devastator, when the connecting to server screen popped up right before I could select a value for X. Once the server reconnected, the Shivan Devestator remained suspended as shown in the attached screenshot. Previously I had cast a Time Warp I had gotten from Key to the Archive, after attacking with my Ancient Copper Dragon so I could get the treasure tokens to cast the aforementioned spells. Had there not been a server issue, I would have won the game right there, as the Time Warp would have allowed me to attack again. Instead, I almost…

    11 votes

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    2 comments  ·  Gameplay  ·  Admin →
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  14. Game Crashes during match

    game crashes when looking for an opponent during Premiere draft. attempts to restart the program and re-access match in progress does not work. program initializes, finds match in progress, attempts to load game, hangs up and crashes. results in a time out of the match and a match loss. once match is over i am able to relaunch the client without crashing

    30 votes

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    8 comments  ·  Events  ·  Admin →
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  15. 60/120 fps support for ios/android

    We need to be able to utilize both 60 and 120hz displays for mobile. I understand locked 30 fps preserves the battery life but it is not a big issue for tablet devices. There is an unofficial 120 fps solution for Hearthstone and it makes playing on my ipad so much more enjoyable and the game looks buttery smooth! Please consider it.

    39 votes

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    17 comments  ·  Product Suggestion  ·  Admin →
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  16. Avatar locked - can´t change Avatar [solved]

    Avatar locked - can´t change Avatar. The Video uploaded does not show ingame, only loading the game. Yet ingame it´s the same.

    I used an Avatar, then bought Squee and applied after transaction as standard. since then my avatar is locked and whichever i choose it´s always the same avatar ingame.
    Support couldn´t help - reinstalled the game - uninstalled with revo intensive mode, disabled windows coreisolation - i am not using third party AV or vpn.
    thanks

    EDIT while participating in the sealed-dominaria event (12.000 coins) the avatar is not locked.

    on traditional historic play it is still locked…

    10 votes

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    1 comment  ·  User Interface  ·  Admin →
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  17. Ban ALL Infinite Combos

    Ban ALL infinite combos. Theyre virtually impossible to counter once they start. They undermine the integrity of the gameplay by completely changing the rules of the win scenario.

    Using an infinite combo is like a spoiled rotten brat youre forced to play with as a kid because your mom is worried because they have no friends.
    The Brat triumphantly yells, "I Win!" You ask for logic or reasoning and their response is, "just cuz!"

    And you wonder why you dont have any friends. Winning with an infinite combo is a cop-out for somebody who cant see the game thru to…

    30 votes

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    12 comments  ·  Gameplay  ·  Admin →
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  18. Keep historic cards unchanged with alchemy

    Dont change Historic with Alchemy updates. This destroys the only eternal format available on Arena, which is important. It will kill interest in Arena.

    89 votes

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    2 comments  ·  Product Suggestion  ·  Admin →
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  19. Frozen during draft match. Lost match.

    Any way to be compensated for lost match?

    14 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  20. Game crash

    the game crash on the deck selection area before to join a battle.
    Select the desk icon, roll the mouse wheel or the scroll bar to select your deck, then freeze and crash the game.

    68 votes

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    10 comments  ·  User Interface  ·  Admin →
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MTG Arena Bugs & Product Suggestions

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Feedback and Knowledge Base

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MTG: Arena Customer Support
  1. Install and Update Issues
  2. Stuck at Checking for Updates?
  3. Performance Issues, Lag, and Freezes
  4. Recurring Game Crashes
  5. Display Issues