MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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831 results found
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Match disconnect without reconnect
I was playing a draft when I just got disconnected from a match that I was winning. After that disconnect, the game doesn't count neither a victory or a defeat, and I had no options to reconnect to the match. After a while, I just ignored that and start another match. I was defeated at this match and after that the game counted 2 defeat instead of 1, as if I also lose the previous match that I was disconnected.
Its pretty bad because I always put money into gems to play draft and now I'm very concern about…
6 votes -
Product Suggestion
The shuffling RNG in this game is abysmal. I've been playing some form of trading card game since I was a freshman in high-school in 2000. I have never had the issues with shuffles and draws that i have with this game. The chances of some of the things happening that happen in this game are almost(keyword) impossible. That these things happen on a regular basis is even closer to impossible in a real life card game. It's almost as if the shuffle is too random if that makes sense. I guess I'm suggesting that the RNG he dialed back…
1 vote -
Match disconnect without reconnect
I was playing a draft when I just got disconnected from a match that I was winning. After that disconnect, the game doesn't count neither a victory or a defeat, and I had no options to reconnect to the match. After a while, I just ignored that and start another match. I was defeated at this match and after that the game counted 2 defeat instead of 1, as if I also lose the previous match that I was disconnected.
Its pretty bad because I always put money into gems to play draft and now I'm very concern about…
6 votes -
Algoritmo rng del juego es una estafa, muy trucado
Este juego es una estafa, el algoritmo siempre te perjudica de manera clara, siempre contra un counter y si no robarán las cartas de manera perfecta o pasará lo más improbable que pueda pasar en beneficio del oponente.
Cosas muy random como que me muelan 3 cartas y metan la única Elesh Norn que llevo en la baraja la cual me desmonta todo el mazo de artefactos que juego de efectos etb. Justo esa carta de las tres que me muelen y tiene que ser esa, claro, la única que llevo en el mazo de 60, seguro.
Jugando al mejor…
3 votes -
Transparency with RNG, algorithms, test results
A few months back I recorded 1000 of my b01 ranked games, including land draws as a proportion of cards seen (drawn/scried/milled/whatever was on top of my deck). I calculated the probability of that land draw using a hyper geometric calculator. I assumed the odds of land draws should follow a normal distribution with the mean being a land draw that is proportionate to the lands in the deck.
I found that games were more likely to be .5 standard deviations away from the mean, in each direction, than they were to be close to the mean. About 22% chance…
5 votes -
Old Flitterfang issue?
I played with Old Flitterfang and Voice of Victory. I attacked, mobilized, then sacrificed the warriors in the end step. However, Old Flitterfang‘S ability didn’t trigger. I have the option to choose the order triggers apply on, and that choice didn’t come up. Seems to be a bug.
2 votes -
Starting town tapped pre-combat damage
I am currently running a deck using Essence Channeler and Starting Town. During my opponent's pre-combat or during combat I am unable to tap my Starting Town pinging myself for 1 point of damage for any mana type. This might be because the program doesn't register I have any responses available. I should be able to tap my land during combat giving my Essence Channeler flying in order to respond to an opponent's declaration of attackers.
It should allow the option to tap Starting Town as a response just like how you can pay mana for a creature land when…
3 votes -
Unable to add cards to sideboard
Unable to create a sideboard for my brawl deck with Karn, the Great Creator on mobile (Android). I get the notification on mobile that Karn allows me to access the board, but it doesn't give me any option to add cards to it or even access it.
2 votes -
Omniscience draft not functioning properly.
Omniscience draft omniscience does not interact as a normal omniscience would….
There is no option to play a spell for it’s normal mana cost instead of zero, and this has led to situations where I play a spell with a cost of x, while having mana available, but it replaces it with omniscience automatically casting for 0. Makes several cards worthless, and I have lost at least one game due to this.
For instance, having two treasures and the five mana from the event, when casting a genesis wave, it automatically cast for zero instead of allowing me to cast…
3 votes -
Your algorithms are garbage. I play real time real card games all the time and this game is not right.
The way this game plays is terrible. Not real shuffling, or algorithms are way off! Choosing cards in a draft is bs also. As soon as you start taking one or two colors then it stops giving you those colors. It balances and reduces probibilties that aren't real randomness. I've played with real cards for 30+ years and this site is garbage. I can't figure out any other reason for this nonsense except for nurfing the good players and therefor keeping noobs active. Which all comes down to money. F U and your greedy ways.
4 votes -
Cards that have warp can’t be cast for there warp cost with memorial vault.
I activated memorial vault when my opponent was nearly dead and if I could have cast the red tiger mechan that I hit, I would have won. Memorial Vault says “you may play those cards this turn.” But the option to warp the red tiger didn’t exist. This cost me my 3rd loss in a premier draft.
2 votes -
Clearly rigged shuffling algorithm !!!
Clearly rigged shuffling algorithm. The draw system isn't random: it’s statistically impossible to draw 10 blue mana in a row with 30 black mana on board. Also, the game forces you into a 60-card meta: if you build a 90-card deck, the algorithm clearly penalizes you. A punitive system that ruins a high-potential game. Not recommended. IS A VERY **** GAME !!!
0 votes -
Tutorial wisp keep popping up on my Home Screen
The tutorial wisp keeps on popping up every time I enter the Home Screen. Ever after completing all of my quest, it still says that I have a quest to complete. It is really annoying and is driving me insane!!! Why is there no option to turn it off!
2 votes -
dropout
BUG!
MTGA has been dropping games frequently. Far too frequently to risk paying money for entry to events that will result in losses because of this bug.
The bug occurs seemingly at random during a game, maybe a player has taken an action and it drops during the animation. Or the player may be just looking at their hand or sitting idle waiting for the opponent. The game then just fades out; no win, loss or draw screen; just straight back to the main menu.
There is nothing unusual about what is happening in the game. And the longer the…1 vote -
Haliya, Guided by Light casting bug
On mobile, for 2 matches in a row I've tried casting Haliya when I had both casting options available but the game wont let me choose an option and the cancel button didnt' work. My only option was to abandon the match.
1 vote -
Midweek Magic Rip Off
Midweek magic event is supposed to be randomized cards pulled from packs that you choose one at a time. Yet every person I play against is like they've picked the perfect cards and they have four cards of the same great that was never even an option for me to choose from. What a joke. Complete joke man. Make the game fair for crying out loud
1 vote -
Allow me to gift gems to friends
Add an option to let me send my friends gems
1 vote -
cascade brawl
During the cascade brawl event, whenever I cast my very first spell of the game, there's a bug that doesn't allow me to cast whatever spell I cascaded into. As seen in the screenshot, it asks if I like to cast whatever is on the stack without paying its mana cost but doesn't actually show me what the revealed card is, and only gives me an option to resolve the original spell, despite having targets to cascade into in my deck, and thus whatever card is revealed is shuffled back into my deck. This has gone on for several games…
4 votes -
1 vote
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Game crashed and I cannot reopen it.
The game crashed during my draft game. I am now getting the following error message "an error occured. Please restart or exit the application". The options check status, reconnect or exit. Reconnecting produces the same error message as does exiting and restarting the game. I cannot add the log as I cant open the game to capture it.
6 votes
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