MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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No existing idea results
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8782 results found
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Standard Metagame challenge Event kicked me off after 1 game, isn't it BO3?
I just started the Standard Metagame Challenge and got my loss after only game one! It did't even let me go to sideboarding for game 2!
3 votes -
Disconnected from the game
During a quick draft - omniscience game, the game froze. Once I restarted MTGA, I got the message posted below. Upon selecting "Reconnect", the game froze. I tried resetting the client a few times afterwards, with the same effect. Only after about 15 minutes I was able to connect to the game, but I was awarded a loss.
I want a refund for the event.1 vote -
Ban Nadu in brawl
Ban Nadu in brawl. I refuse to play vs the card so anyone who has that deck vs me in brawl will get an auto win before they decide to mulligan.
11 votes -
Tri lands
The tri lands with land types cannot be used in the chromatic cube unless the alternative art is purchased for 3000/600 gems each. I was able to play them after making the purchase
11 votes -
Phyrexian unlife bug
I was playing against an opponent on Magic the gathering arena who played phyrexian unlife. They did not receive any poison counters after taking damage after reaching 0 life.
10 votes -
My arena rope was burning while waiting for my opponent's stack of triggers to resolve
I was waiting for a stack of triggers my opponent controlled to finish resolving and my rope was burning which caused me to lose mana I was tapping to cast my spell through no fault of my own as I could not make my opponent's triggers resolve faster
7 votes -
Game didn't load
I was playing standard BO3, couldn't sideboard between games, then my third game didn't load.
4 votes -
network
Getting "Network Error: unable to Join Event. Please try again later."
Tried switching decks, closing MTGA multiple times, restarting my computer, and logging out and back in. Nothing is working
7 votes -
Not enough disk space
The game says I dont have enough disk space even though my phone has over 10 gb of storage space remaining. Any fix for this?
23 votes -
Once again, shuffler is awful
Once again, shuffler is awful. Played 2 games. Had 8 lands in 10 cards. And 9 lands in 13 cards. I think I'm done playing this game.
8 votes -
Connection lost
September 10th 5:45pm est. The website says servers are up. However the app cannot e establish a connection or finish booting. My app is fully updated, I’ve restarted the app, restarted the device, confirmed my network connection. There is either a bug with arena or the servers are actually down contrary to the server status page.
6 votes -
Shuffle
I don’t know what needs to change on y’all’s end, but losing games due to land multiple times in a payed tournament is crazy. In tabletop you can always 6way or 8way shuffle, almost always separating the deck properly. You guys just stack the deck, and land *****. I have also noticed that when playing regular non payed or ranked matches the deck is usually good. It’s only when it’s ranked or payed does the deck not shuffle properly.
28 votes -
Extra loss during Draft
Went 1-2 in a MOM premier draft, but got an extra loss after game 2 I think. After playing my third game the draft ended at 1-3. 17 lands screenshot is attached.
138 votes -
people conceding and not allowing for people to reach certain achievements
people conceding during certain achievements is going to be a pain. for instance milling your op for a win. how many games in arena do you actually have your head explode from a mil deck due to drawing an empty deck instead of conceding. I think there should be an option for players to finish the turn op concedes on, or be able to play until it is their turn. maybe there is a better answer but something should be done or certain tasks will be a headache. also it would be nice for some better rewards for these achievements. even if that means a new set that a harder to achieve, but some actual rewards other than cosmetics would be nice....the simple gold from dailys is a little lame that we dont have more we can do to earn resources in game. but that is a whole nother issue
people conceding during certain achievements is going to be a pain. for instance milling your op for a win. how many games in arena do you actually have your head explode from a mil deck due to drawing an empty deck instead of conceding. I think there should be an option for players to finish the turn op concedes on, or be able to play until it is their turn. maybe there is a better answer but something should be done or certain tasks will be a headache. also it would be nice for some better rewards for these achievements.…
1 vote -
Waiting For Server
I Have Re-Installed The App, Logged Out & Back In Several Times & Tried On Many Different Days. I Can Download The UpDates No Problem, But CanNot Log In. Waiting For Server Has Been Killing This App For Too Long. Please Fix This.
Thank You!
7 votes -
Unable to link Google account
I have had a problem since I requested to change my account's email address, as I cannot link my Google account to MTG Arena, as it appears that it is "stuck" to the previous email address, which I cannot unlink, as I no longer have access to that account.
3 votes -
Draw by cheating
At a scene where victory would be assured, the game is forcibly treated as a draw.
No logs can be taken, so cheating is suspected.
The player's name is linkanred.1 vote -
Opening hand card glitch
During my game 2 I was missing a card in my opening hand and instead it was a blank space in the middle of my hand. On game 3 my shrine to nyx bugged out when trying to play it. It was hard to select in the user interface as it was spazzing out. I eventually was able to play it but the card had a visual glitch where the border of the card looked like the sleave of my opponent's deck. I also noticed in game 3 that my opponent had an unplayable card as he had a gap in his hand like I did on game 2.
During my game 2 I was missing a card in my opening hand and instead it was a blank space in the middle of my hand. On game 3 my shrine to nyx bugged out when trying to play it. It was hard to select in the user interface as it was spazzing out. I eventually was able to play it but the card had a visual glitch where the border of the card looked like the sleave of my opponent's deck. I also noticed in game 3 that my opponent had an unplayable card as he had a gap…
4 votes -
Suddenly lose my game
Suddenly lose my game
I was playing quick draft, and my opponent cast Dewdrop Cure and I lose the game, the is nothing in that match that makes win the game with that.
4 votes -
Unable to log in. Authentication failed: timeout
Attempting to log into my account gives me this 'authentication failed: timeout' error. I get this error on all platforms (windows, android and IOS), and I can log in on these devices with other accounts. About 3 weeks ago I could log in but I have been having this issue for a week or so now.
I have already tried restarting my router, using different networks, uninstalling and reinstalling the game on all devices, flushing DNS and resetting winsock on windows, verifying my account and changing my password, linking steam account, and disabling my firewall.
10 votes
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