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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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11345 results found

  1. Combat priority auto pass

    It did not give me priority to cast embercleave in combat, costing me the game

    14 votes
    1 comment  ·  Gameplay  ·  Admin →
    How important is this to you?
  2. Shadrix Silverquill choose two option

    When trying to choose two for Shadrix Silverquill abilities, the option to add +1+1 counters cannot be selected. If you timeout it will sometimes select.

    9 votes
    4 comments  ·  Gameplay  ·  Admin →
    How important is this to you?
  3. Sound not working

    I have been playing arena on iOS since lunch without issue but just yesterday my sound completely stopped working in the app and I have no idea why. I have restarted my phone and I have read that others who have had this same issue have had little to no luck even when deleting And reinstalling the app. I tend to rely on the sound for certain cues so this is essentially unplayable for me now. I will try reinstalling the app but if that does not work what is the next step?? It is not my phone because my…

    15 votes
    How important is this to you?
  4. I stopped getting gold and exp after winning matches

    Ive won my last 4 matches doing the play option like ive done numerous times before. Now though after i win im notting vetting gold or exp. My game name is Irahex Ravenwood

    9 votes
    2 comments  ·  Gameplay  ·  Admin →
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  5. need hand smoothing explained

    having read quite a bit about your hand smoothing algorithm, I feel that I must not understand it. Can you please explain exactly what it is and what it's supposed to do because everything I've read seems to be in conflict with what actually happens during a game , so I figure there must be something I'm missing.

    6 votes
    0 comments  ·  Gameplay  ·  Admin →
    How important is this to you?
  6. couldnt exert glorybringer

    pc. i played a glorybringer, went to attack, and it never gave me the option to exert it so i could kill my opponents bomat courier.

    12 votes
    4 comments  ·  Gameplay  ·  Admin →
    How important is this to you?
  7. land won't tap

    the land farthest on the left of my screen wouldnt tap. and autotap wouldn't let me tap it either. i tried to play a 5 drop and i had 5 lands, but it wouldn't highlight the farthest land on the left to tap it for mana. i lost because i couldn't play my spell. i lost literally on my opponents turn because i couldn't play my creature spell

    77 votes
    32 comments  ·  Gameplay  ·  Admin →
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  8. 対戦が開始されない

    プレミアドラフトにて、マッチング中画面から一切進まず、再起動したら負け扱いになっていました。
    それが2回連続です。
    参加費を返してください。

    6 votes
    2 comments  ·  Gameplay  ·  Admin →
    How important is this to you?
  9. Wizards needs a better support model

    For a game this big, Wizards should have a much more robust DevOps and support strategy. Many of us spend big dollars for a satisfying user experience and it seems like the level of sustainment is sub-par. It feels like they have a localized team, versus a "follow the sun" distributed model that can rapidly react and remediate issues.

    5 votes
    How important is this to you?
  10. Cannot tap land for mana

    I couldn't tap a forest for adding mana, it was like it doesn't exist in the game

    14 votes
    4 comments  ·  Gameplay  ·  Admin →
    How important is this to you?
  11. Black screen waiting to connect to server

    After logging in screen is waiting to connect to server. Never happens. Uninstalled, restart iPhone with up to date iOS and magic arena update. Was like this from day 2 of iOS until a week in, had two days where I could play and back to black screen

    13 votes
    How important is this to you?
  12. Missing third daily quest

    Hi, I play on android and for a couple of days I only get two daily quests and a weekly one. The third daily quest slot is always waiting for a new quest, even though the timer is at 00:00 see screenshot attached.

    Please also note that the game crashes really often on android i.e. every 2nd/3d game.

    Best,
    Udo

    8 votes
    3 comments  ·  Events  ·  Admin →
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  13. Player Block System

    It would be nice to be able to block certain players from your queue when finding games.
    I find that I am up against the same players over and over again. Some they autoquit when they see my name. Some I do the same to them knowing that they are going to play a deck that I'm not fond of playing against (i.e. mill or mono red)
    Mainly though to get rid of the players that don't do anything. I find most of the games I play are against those. They time out at mulligan and time out one first…

    14 votes
    How important is this to you?
  14. Opponent 100% tapped out but cast Reject

    My opponent was completely tapped out, no mana available, but somehow cast the spell Reject when I cast a creature on my turn.

    5 votes
    1 comment  ·  Gameplay  ·  Admin →
    How important is this to you?
  15. iPadOS app performance

    Hello! I’ve started playing Magic Arena on iOS and iPadOS and love the new availability. However, the iPadOS app seems to lag behind in terms of performance, which surprises me. On my iPhone 12 Pro Max, the performance of the Arena app is great, with close to 60 FPS performance and few frame drops or awkward moments.

    The iPadOS version however, falls behind. On my 2018 iPad Pro (arguably a better machine than my phone) the app plays in 30 or fewer FPS, scrolling horizontally through a large battlefield has issues, selecting lands from a stack is frustrating, and the…

    13 votes
    How important is this to you?
  16. Game locks when opponent concedes at ranked

    Game locks when opponent concedes at ranked.
    - The game does not disconect.
    - User menu cannot be acces by ESC key. The only way to quit is by closing the game in windows.
    - Cards animation and graphics engine still working.

    Not the first time that happen. Player concedes inmediatly after played card animation finish.
    Always with odd names players. In this case: USBSoundDevice
    I think that "Raal, Izzet Viceroy" triggers it... Hard to say if it is a bug or a hack. I was playing murderous raider on him. Or maybe rage quiters are broking the…

    284 votes
    How important is this to you?
  17. Xp and challenges for mastery pass not showing up?

    When I am on the main screen of MTG Arena I can't see any of my XP progress for the mastery pass. I also can't see my daily events/challenges that give me coins and XP. Is there a limit to XP I can gain in a day or is this a bug?

    14 votes
    0 comments  ·  Gameplay  ·  Admin →
    How important is this to you?
  18. historic brawl decks not working

    I cant play Historic Brawl, it doesn't let me select a deck. My historic brawl deck cant be selected for some reason, it has the red exclamation mark appear on it, but when I hover over it, it does not list the problem (it does this with all of my incomplete decks too, my standard decks are fine). Non of the cards in my deck are illegal for historic brawl and the ones that are banned in other formats I've replaced with legal cards and the deck still does not work. I was able to play Historic Brawl when it…

    5 votes
    0 comments  ·  Gameplay  ·  Admin →
    How important is this to you?
  19. Decks disappeared, can't import or build new decks

    After the update and hot fixes yesterday, all of my decks disappeared. I can't use the big + button to create a new deck, and I can't import a deck either. Clicking on any button on the Decks screen does nothing except Collection, which does show up properly.

    Also if I try to "Add to decks" for a draft deck, that doesn't do it either, the deck doesn't show up in Decks. My wife's and son's accounts signing into the same client on the same computer do not have the same problem.

    Please help! I can't play any constructed or…

    40 votes
    How important is this to you?
  20. Kill the Mill

    I find mill decks to be an abomination of the game. The entire strategy around them is based on avoiding to actually battle other players and instead force their game to end because they run out of cards. It's a very anti-magic style of play which I want nothing to do with. As a result, the massive resurgence of this format has made the game unbearable for me to play. For over 20 years I've always appreciated the strategy component of magic that allowed me to go head to head against other players in a chess match like a battle…

    39 votes
    How important is this to you?
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