MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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2458 results found
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No rewards after draft ended
After draft ended, there was no rewards popup. Not sure if I actually received the rewards or if it was a visual bug.
7 votes -
Crash during draft
Crash During Quick Draft Game, causing game loss: Some kind of disconnect happened during the second last game of a Quick Draft event, with the app crashing multiple times after failing to reconnect.
Am currently unable to reconnect as well, after having completed the last game of the draft event (a played through loss) and closing the app and attempting to reconnect.
15 votes -
ランクが下がる
ヒストリックイベント対戦中、勝利したらリミテッドのランクが一つ下がりました。以前にも（９/１８日辺り）調整でBOｔ戦でリミテッドのランクが一つ下がりました。
うかつにイベント戦などもプレイ出来ないので、早急の改善をお願い致します。5 votes -
Unlocking the last 5 NPE decks rewards the old decks.
After completing the last of the color challenge, the client unlocked the 5 old decks. I still don't have access to the last 5 new post-rotation decks and I have no way to progress towards them.
22 votes -
Limited rank dropped after winning a constructed match
I was playing in a traditional constructed event (Historic), and after winning a match, my limited rank dropped. This has happened multiple times, and will likely prevent me from getting to mythic if it continues.
28 votes -
Player Draft Token Missing
I saved a player draft token from the previous mastery pass to use when this new Zendikar set came out. When I was finally able to log in today, I noticed there was another player draft token in the shop, so I bought that. However, the little icon at the top of the screen says I only have one player draft token.
Is this a visual bug, or was my old player draft token removed during the recent update? Please help!
126 votes -
Crash During Draft
My Arena crashed during a draft. When I hit "reconnect," it stuck on the "An asset error occurred during your last play session. Validating asset file to ensure stability, this may take a while." It is stuck at 10% and will not move.
5 votes -
Asset error during matchmaking in ZNR Premier Draft
When attempting to get a match during a ZNR Premier Draft an asset error occurred that took a long time to rectify with a asset check by the time that was done I had received a game loss.
I am very excited about this new set and since my lgs went out of business I only have MTGA to play it and I am very disappointed that the client has mad it so that I can't play stably but I do have this log9 votes -
Asset error occured during your last play session. Validating asset files to ensure stability
MTGA crashed during a Premier Draft game, then this message appeared. Once MTGA loaded, the game was lost.
26 votes -
I got kicked out of my draft in the middle and couldn't make the rest of my picks.
I got kicked out of my draft in the middle and couldn't make the rest of my picks. When it finally let me rejoin it gave me a message that it would take longer than usual (I don't remember the rest of the message). By the time I got back I had missed the rest of my picks and my draft ended up going really badly as a result.
4 votes -
disconnect during draft
During prerelease event, I disconnected as soon as the draft started and couldn't get back in until halfway through pack two making my deck unplayable. I registered using a draft token from the preorder package and was hoping to get one back
6 votes -
Got old and banned cards from my renewal?
I opened my renewal package today and got four cards that just rotated out, three cards that are banned in Standard (Fires of Invention and OUaT), with the only usable card being a single Harmonious Archon and a couple of gem cards. A screenshot of my renewal gifts is attached.
Is this intentional?
15 votes -
Blocking creatures
I was playing a draft and couldn't get one of my creatures to block. The creature was in the upper right of the screen and I couldn't get my creature to block it. I lost the match and I think I would've it if I could've have blocked it.
8 votes -
Color Challenge
I have completed all my quest at Color Challenge, but I dont have some cards and cannot advance. ¿What should I do?
69 votes -
Dragging a card to the sideboard during drafting could leave the card stuck to the cursor
See attached screenshot for an example. You could have multiple cards stuck to the cursor at any time. They will follow the cursor along and could obscure the drafting screen.
This doesn't happen 100% of the time, but happens often enough (maybe 50%) that I have to avoid doing this for the fear of ruining the draft.
7 votes -
Missing Mastery Pass Rewards
I havn't had lv57 mastery pass reward,an ikoria pack.
32 votes -
Mythic Card not awarded
Mythic Card upon reaching Lvl 56 was not awarded.
I think this also happened the previous steps where a Mythic Card should have been awarded but I did not pay attention closely enough. Now at Lvl 56 it definitely was not awarded
5 votes -
Dropped connection during Premier Draft
During my game in premier draft, my opponent disconnected and the game died, resulting in him losing the game and 1500 gems.
Please refund my 1500 gem entry fee for this event.
4 votes -
After one game of traditional draft, the client say I only have one game remaining.
I paid for a traditional draft. Drafted. Played game 1. The client now says I have one game remaining. Where do I go to have this issue corrected or get a refund?
64 votes -
Traditional Draft only able to play 2 matches
Hi,
I am only allowed to play 1 more match with my draft deck despite having only played 1 match prior
7 votes
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