MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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9442 results found
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Network error
Network error during EOE draft multiple times.
Being kicked out of the draft before the draft is completed.4 votes -
Draft failed midway thru
Hello for the edge of eternity’s launch halfway thru my draft the server was unavailable and it auto drafted from the end of pack 2-3. I used my token as this wasn’t my fault I would like a refund of the token.
2 votes -
Authentication failed
Authentication failed when trying to log in on android on two devices, samsung tablet and Samsung galaxy. No found workarounds. Other internet services working
2 votes -
Store User Interface Improvement on “Missable” items
In the image with FF Avatars, there are two Gem prices, one is a lower, discounted price, and the other appears to be the original.
In the image with the upcoming Edge of Eternities items, there is only one price for Gems, lead me to believe that once it leaves the store it is gone for good.
Is this an indicator that the Final Fantasy Avatars (and similar priced items) will leave the store entirely or just go back to the original price?
It would be helpful as a consumer to more accurately discern which items are Limited/One-time only/Likely to…
2 votes -
Authentication falied timeout since EoE update
I was able to login briefly and retrieve my new items and open packs. I was editing a deck, and got kicked. I have not been able to log back in for 25 minutes now due to authentication timeouts.
I am on android.
4 votes -
draft bug
Estava jogando draft rapido e do nada comecou a dar erro e nao consigo mais logar no evento, consumiu 4k de gold.
1 vote -
Timeout error
Taking forever to load, then getting a Timeout error: login failed message.
9 votes -
Authentication failure
Received Authentication failure while trying to start game on Android mobile
8 votes -
It's July 29th, and now Arena doesn't work.
Nothing works as it should work, is WOTC using stupid Ai these days? Also the in-game bot you can use to test decks really needs an option to pick which deck the bot uses against you with the option of the bot using a deck the user has made even. The Japanese TCG Duel Masters that branched off of MTG in Japan, their digital format (A game called Duel Master's Plays) has a better deck testing bot than Arena does lmao.
2 votes -
Client not launching on Mac
On the morning of Renewal and the EOE updates, the client is not functioning properly on my Mac. I have rebooted 3 times, both by opening the client directly and by launching through Epic Games. Sometimes the client launches but is very laggy, and sometimes it doesn't launch at all, showing a black screen or a "waiting for server" icon. I've also restarted my computer, reset my wifi, and reset my router, but nothing seems to work.
3 votes -
Pack opening error
Went to open 6 gold packs and it gave me an error screen and only says okay with nothing else and sent me back to the home screen without opening them.
2 votes -
Updtate bug : draft ff
I was drafting ff then suddenly the system crashed and after a few minutes I realized that it was due to eoe upgrade, but i lost my coins and cant even draft and play. I want my coins back
3 votes -
Renewal Egg rewards
I opened my renewal egg and received nothing, then my game crashed :p
21 votes -
Unable to login
Server status page shows
All Systems OperationalTrying to connect shows attached
5 votes -
Graphics Bug in Tutorial doesnt let me play
I need to be ableto Skip the Tutorial. I know how I know how to play magic Arena. I just want to get into the real Game with real Drafts. But I need to click myself through the Tutorial for hours. For the more it is not working properly. See the attached Files. Without the Graphic working in the Tutorial I can not WIN the Games because I can not click on the Cards and so I’m not ableto play the Real game at all. This is Beyond frustrating. Please fix as soon as possible. It’s and iPad Pro Two…
18 votes -
Edge of Eternities Bundle Disappeared with 8 hours left
Last night at 11:30 PM EST, the Edge of Eternities 50 pack bundle stated there were 20 hours left to purchase the bundle. Now, 12 hours later, the bundle has disappeared from the store.
2 votes -
2 votes
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Can´t connect /windows Spain 29/07 17:42 pm
Can´t connect /windows Spain 29/07 17:42 pm
3 votes -
App crashes when playing cards since update 2 days ago.
After the new EOE update 2 days ago, as soon as I go to play a card the app crashes. I play on my android phone. I went through your basic troubleshooting steps already and nothing changes.
6 votes -
It's July 29th, Why hasn't Edge of Eternities Unlocked
I woke up this morning excited to hop on arena and start brewing for new standard and brawl ideas. Only I'm sad to see that arena has not yet unlocked EOE despite saying available on July 29. Sure would be nice to have access.
5 votes
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