MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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9439 results found
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unable to purchase gems
Gems tab at store does not have any of the usual choices for gems purchase. Empty
1 vote -
renewal egg empty
Renewal egg empty on EOE release day. Click and ...zippo
6 votes -
Lost packs
Hello, like many other here, I had lost 6 packs of EoE and 1 golden pack. I was openning the golden one and the app show me an “OK” and simply disappear. Then I have open some EoE and everithing was ok until the last 6 that vanished like a creature with a path of exile.
3 votes -
Lost Egg & Rollover Rewards
I logged in and just as I was seeing packs/cards/whatever pop up the app crashed. I opened the app a second time and saw my gift egg. As I clicked on it, the app crashed again. I am a new player and I have no idea what sort of packs/rewards/gifts/etc I was supposed to get. I have no idea if anything was added to my collection either as I am not seeing "New" above any of the cards in my collection. I'm pretty positive I should have had 1 Final Fantasy pack as a ranked or mastery reward but I…
1 vote -
Gems
Gems not available to purchase at storee.
Go to the store page and click on gems. Nothing available
6 votes -
Lost EoE Packs
I loaded onto MTG Arena and claimed my free EoE packs (3 of them). I also spent 2600 gold to purchase 2 more packs. When attempting to open them, the game kept crashing (about 3 times) and when I eventually got back in, the packs were gone.
I've checked my recent EoE cards, I've reset the app (Steam and iOS), and I've checked the store and they are not anywhere to be found.
Please can you get these packs back out to us...
3 votes -
Kicked out of draft, didn't get rewards
I entered an EoE draft. Made the draft, played first two games. When I was tried to keep going, the event disappeared and I never got the rewards, nor any sort of reimbursement for the draft itself. I would like to either get put back in the same state of the event or get my draft token back. TIA!
4 votes -
Rare wildcards disappeared
When I opened all my packs today, I had 6 rare wildcards. I tried to use 3 on a new rare I got that I liked and they system gave me an error message saying the server was busy. No problem, I kept looking over the cards. I tried again on a different card from an older set and it worked, but now I only have 3 wild cards left, when I should have 5. Please fix this.
2 votes -
Lost a Booster Pack
I had 10 Edge of Eternities booster packs. (6 from prerelease, 3 from the email, and 1 from the mastery track.
I tried to open one. It waited for a while, and then gave me a blank error message. I clicked the button to exit out of that and played a game or two. I returned to the Packs interface. I still had 10 booster packs. I opened one. It was slow, but the pack opened normally. However, after looking at the cards I opened, I only had 8 packs remaining.
I assume the problem is due to excessive load…
1 vote -
Lost a Booster Pack
I had 10 Edge of Eternities booster packs. (6 from prerelease, 3 from the email, and 1 from the mastery track.
I tried to open one. It waited for a while, and then gave me a blank error message. I clicked the button to exit out of that and played a game or two. I returned to the Packs interface. I still had 10 booster packs. I opened one. It was slow, but the pack opened normally. However, after looking at the cards I opened, I only had 8 packs remaining.
3 votes -
Not Allowed to play chromatic cube event games
Hi,
I have a chromatic cube draft deck, and i haven't been allowed to finish my games with the deck, every time i try queue I get an error, even though there is still an hour left of the event to play the games. Would appreciate a refund for the event gold if that's ok as this has cost me the gold i need to do drafts for the new set. Thanks
3 votes -
Missing Edge of Eternities packs
Edge of Eternities packs disappeared while opening other packs. I opened my packs one at a time and halfway through they just all disappeared including my unopened mythic pack. Resetting the game doesn’t help and there are no new cards in my inventory suggesting they disappeared entirely.
7 votes -
Empty Gift Egg and no Goldpacks and Bonuscard
My Gift Egg was Empty and I received no Goldpacks and Bonuscard after buying the 45000 Gold Packbundle
5 votes -
Packs did not open but were removed from collection
I attempted to open gold packs from my collection - I got a blank alert message (no text, just the 'ok' button) and then my connection timed out. Upon reopening the client, the packs are gone and none of the cards appear to be in my collection (nothing is showing as "new")
2 votes -
Draft crashed
The system crashed just as we were moving to pack number two in my edge of eternities draft. When it finally came back up, there was no indication. I joined the draft and my draft token was still gone. It occurred at approximately 12:02 PM eastern standard time Tuesday, July 29.
2 votes -
Packs did not open when I selected "Open 10 Packs" but my available packs counts dropped by 10
Traded in 45,000 gold, received packs and bonus card. Opened 20 packs, no problem. Opened next 10 packs, took a while and flashed a pop-up that said "Ok". Tried it one more time, same issue. Noticed by count of available packs had gone down my 20. Checked my card collection, doesn't appear that I received any cards from those last 20 packs.
4 votes -
Rotation et les serveur à 2 dollars de chez WoC
Alors WoC malgrés tous les dollars que vous devez prendre un jour de rotation parce que tous les demeurés de service se jettent sur la nouvelle extension, vous arrivez même pas à fournir à vos clients une connexion convenable?
Vous avez vraiment honte de rien....
Bien heureux de vous avoir jamais donner le moindre dollar.
1 vote -
Premier draft
Purchased a premier draft for Edge of Eternities which has now disappeared. I entered the draft and picked cards up until about 3 cards from the end and then it disconnected, and now there's no draft available. Requesting refund, I spent 10,000 coins to enter.
6 votes -
Rotation et les serveur à 2 dollars de chez WoC
Alors WoC malgrés tous les dollars que vous devez prendre un jour de rotation parce que tous les demeurés de service se jettent sur la nouvelle extension, vous arrivez même pas à fournir à vos clients une connexion convenable?
Vous avez vraiment honte de rien....
Bien heureux de vous avoir jamais donner le moindre dollar.
1 vote -
Rotation et les serveur à 2 dollars de chez WoC
Alors WoC malgrés tous les dollars que vous devez prendre un jour de rotation parce que tous les demeurés de service se jettent sur la nouvelle extension, vous arrivez même pas à fournir à vos clients une connexion convenable?
Vous avez vraiment honte de rien....
Bien heureux de vous avoir jamais donner le moindre dollar.
1 vote
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