MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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3229 results found
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Game not loading after "checking for active matches"
After fully updating and getting through "checking for active matches" the window goes black. It never loads. This is the first time I've had a "the game is unplayable" bug. Reinstalling did nothing. Please help!
2 votes -
Pillado
El juego al activarse habilidades o al resolverse los daños se queda congelado,aunque siguen saliendo contadores de tiempo y advertencias de inactividad
1 vote -
Request for Correction of the Korean Translation of “Disappear” (Ninja Turtle Keyword)
I am submitting this request regarding an issue in the Korean localization of keyword abilities.
The keyword “Vanishing” has previously been translated into Korean as “소실” However, the newly introduced keyword “Disappear” has also been translated as “소실” in the Korean version.
“Vanishing” and “Disappear” are distinct keyword abilities with different mechanics and rules meanings. Assigning the same Korean term to two separate keyword abilities creates unnecessary confusion for Korean-speaking players.
It makes it difficult to distinguish between the two abilities in gameplay, rules interpretation, and card interactions.
This is a terminology conflict in localization and should be corrected to…
7 votes -
Game stopped when I put creature on the stack
I was playing a ranked limited match and was in a seemingly winning position when I put a second creature for the turn on the stack. My opponent didn’t seem to respond to the point the rope appeared. I then got a message this was MY rope and when I reset the app I got the defeat message posted below. I didn’t lose internet during that time and because of this I lost 200 rank from a game I was likely to win.
2 votes -
4 votes
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Loading Screen crash
PC, windows 11. I try loading the game like normal. I get to the "loading initial scene" with the new TMNT background, the game crashes. Everything on my PC is up to date.
2 votes -
Just
Just did the TMNT update this morning in my S24 Galaxy. The client now crashed after the initial loading screen
2 votes -
Art not showing
Since an update to Android that I received on February 24th, art aspects across the app aren't showing up correctly.
Kind of hard to play when vital game information can't be seen.
3 votes -
ゲーム中に殆ど操作ができなくなる
ゲーム中に突然停止する
アプリが完全にフリーズしているわけではなく、戦場のカードやスタックのカードを長押しすると拡大されるし、エモートも使える。投了もできる
手札のカードは触っても何の反応もない
しばらく放置すると持ち時間の赤や青のラインが表示されて、尽きると完全になんの操作もできなくなる
先に赤のラインが出れば負けてるし、青のラインが出れば勝ちになる
なんの操作もできなくなるのは投了した場合も同じ
こちらの端末だけの問題であれば、こちらの勝ちのパターンはないはず
本日から発生しています
リミテッドでも出るので辛いです毎試合ではなく、最後までプレイできる場合もあります
2 votes -
Game hangs randomly on iPad (brand new and the latest iOS)
During gameplay the game hangs on my iPad.
There seems to be no predictable cause.
Sometimes during my turn on random steps, ans sometimes the other players turn.
A hard stop and start recovers quickly, but it is a pain.
Doesn’t happen at all on my iPhone.5 votes -
Not getting cosemetic reward in MWM
This time (25/02) and the previous MWM (18/02) when I got my 3rd win the server produced no reward upon completing its "Waiting..." procedure. It happened to me before with some of the previous sets and also after the alchemy set release, iirc. I suspect that it tries to reward me with an alchemy card style and I already own most of them (well, for A-ELC and A-EOE I own all of them) so it naturally gives me nothing. I believe it is a bug as it should pull from a larger pool of styles than the last alchemy set.
1 vote -
Freeze screen and play mid game
I've reported this several times today and haven't received any feedback, I've had several games freeze mid-game, leaving the only option left to do being exit game, close game session, and restart app. The leave game function being not a choice because of the instant the bug takes affect, it,(being a choice under the options tab in the upper right corner), isn't even available to press because it mysteriously just vanishes into the ether! This seems like a bug developed by an inside source, thinking malicious activity is funny, you might want to get an investigation into the cause of…
2 votes -
1 vote
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Major Graphic issues with latest Android update feb 24, 2026
The fonts are unreadable.. and graphics are missing..like nunbers representing health and power/toughness on cards! This is required to play the game I have put money into...
I highlight the bugs in this video of 1 match.
https://youtu.be/i3pJtJuduskI restarted my phone and then recorded the match above. The issue is not going away.
Please help.
3 votes -
2 votes
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Unhinged basics
vor einigen Jahren kamen auf Arena die Unhinged Basic Lands heraus, die man (soweit ich mich richtig erinnere) freispielen musste. Ich habe damals nur Plains, Mountain und Swamp freispielen können und mir fehlen seit dem Island und Forest in meiner Collection. Ich schaue immer wieder in den Store, ob sie jemals zum Einlösen zur Verfügung stehen, aber das war bisher nie der Fall. Sind diese Basic Land Varianten jemals wieder verfügbar und wenn ja, wie bekomme ich es dann mit außer per Zufall, wenn man sich genau an dem Tag einloggt?
1 vote -
Game won't pass priority successfully since the cosmetic updates to add TMNT to the load screen
Since the latest update on 2/25/26 the game seems to hit a regular snag in most games whereupon passing priority the player sees an orange rope after several moments where the action does not successfully resolve.
2 votes -
Digits and names "censored".
Hi, after this "green sewers" update something like this appears unabling proper display of digits. Any troubleshooting?
2026.57.0.5694.1241037
2 votes -
Game stuck in waiting for spell/phase resolution
Playing on android version 2026.57.0.5694.1241037
This has happened to me twice now, in under an hour no less, and this never happened until this update. There seems to be no specific trigger either. The first time it happened I was in a much, just about to win, but instead the game froze/crashed and I was stuck waiting for my equip effect to resolve and attach to the creature that would have won me the match. The second time it happened I was playing with a friend. He's a streamer and I could see the bug only affected me. It was…
7 votes -
Arena keeps freezing randomly during games
Last week the game update caused my Android Arena to just randomly crash when in menu or game. Now this week I there is another update and now it is playing but when I cracked a map token, or pinnacle starcage, or just randomly, the game freezes and I can't interact with the cards. There are still music and sounds and I can swipe my mouse over the cards and they make a sound but no response. I start to time out and I reload the game which then puts me back in the game I was playing but then…
4 votes
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