MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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224 results found
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Dont gain my rank when winning on construct diamond tier1 4pip
I dont gain rank or get winning bonus but If I lose I lose my rank and If I win again after that I get everything as usual but this bug only happen If I almost promote to mythic i.e. diamond1 4pip
8 votes -
Rank Bugged
My ranks both on ladder and limited got set to spark rank. I played multiple games in mythic on ladder and no matter if I win or lose my rank does not change and stays at 94% mythic.
16 votes -
Rank reset to spark tier 0
I just finished up a quick draft in foundations and suddenly my rank reset to spark tier 0. After the victory it showed my rank just below mythic #500 and then when I got back to the draft screen to claim rewards rank was missing. Then checking my profile it showed this spark tier 0 rank. Hopefully there is a way to fix this and show my actual current rank?
This is on a PC.23 votes -
My rank and rewards aren't progressing no matter how many matches I play and have a sparky rank of 0 even though I am mythic ranked
My rank and rewards aren't progressing no matter how many matches I play and have a sparky rank of 0 even though I am mythic ranked in standard ranked play I'm playing on android os.
45 votes -
Rank not updating after matches
Rank not updating after matches. I'm on Mythic top #1200, and doesn't matter how many matches I play, the rank sits at #781. Also in my profile it appears as Spart Tier 0 for both constructed and limited.
4 votes -
won match lost rank
I´ve already won a draft match but my the game minus my rank instead of turnning higher
3 votes -
Daily wins not being awarded, rank not updating or moving at all.
My rank is not changing, win or lose and daily wins are not counting towards any progression.
24 votes -
"This, is your Rank"
every single time, every single time i enter the menu to play ranked historic, or standard. the wisp reminds me "This, is your rank" and reminds me to check my rank in the profile. This is getting unbelievably irritating
2026.55.10.11072.12286101 vote -
Mythic Rank Has Been Reset to Sparky Zero
Hello,
I'm on PC, WIn 11, and my Mythic Rank has been reset to Sparky Zero.
My daily quest and Daily wins are not being added to their respective counters.This also means I do not get XP for the Mastery Pass I paid for.
Hoping for a swift solution,
19 votes -
Season Rank after Ranked Standard
After a game of BO1 standard rank, I receive the ranked levels, but don't see the UI element to show the change. It does update in profile view from the main menu after.
1 vote -
Limited rank stuck at bronze tier zero
I have won a lot of games in limited draft events but my rank is still bronze tier zero, it never changes
3 votes -
Mythic Rank Not Changing after Several Games
Playing via Steam client on Linux.
I am currently 5-0 in an ATLA premier draft.
After my first game my rank was #1512. After each game, up and including the one I just completed, it's still displayed as #1512.4 votes -
Gain life lose life... instant win
Players loses 1 life.. you gain 1 life. Infinite cycle until opponent loses.
1 vote -
Game says I can't lose my rank badge until the end of the season, but each time I lose too many matches, I do lose rank badge.
The game gives hints and notes before a match, and one was that I cannot lose a rank badge after obtaining it, until season ends. But I keep losing rank every time I lose a match.
2 votes -
Ranked system is down
There is no more Ranking on the game.
Only sparky ranking and my rank didn't go down, after I won 2 games of standard ranked15 votes -
My rank is currently at Spark Tier 0, and I haven't received any of the daily rewards I should have earned from matches.
My rank is currently at Spark Tier 0, and I haven't received any of the daily rewards I should have earned from matches.
6 votes -
Bug that allows endless loop of life gain and damage to opponent
I just played an opponent how had the cards Starscrape Cleric and Bloodthirsty Conqueror. As they would gain life, they would do damage to me. Then once they did damage to me, they would gain life and the cycle would repeat endlessly until I was dead. I feel like that this was not meant to be allowed as I literally couldn't play anything and just lost without even playing any card. Please look into this and fix it. Thanks!
2 votes -
I am not being promoted to Mythic rank even after several victories.
Despite multiple wins, my rank does not promote to Mythic.
I hope this issue can be resolved as soon as possible. Thank you for your assistance.1 vote -
Diamond Rank Matchups
I have had very unusual luck upon reaching Diamond level 1 twice now. The first time I was 2 wins from Mythic and a losing streak started that left me at Diamond 4 with no wins. I went 18-46 during that streak. It was that that made me realize you cannot play anything that matters in Arena because the game will randomly ********* over. I recently decided to try ranked again and what happens, I get to Diamond 1, 2 wins from Mythic and another losing streak starts. It currently stands at 7-19. How does 2 different decks…
2 votes -
wins not counting
Game wins not counting towards rank progression and gold rewards. Four straight wins since today's update (BO1 ranked historic), no gold rewards, no rank progression
57 votes
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