MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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606 results found
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not gaining rank
Not gaining rank and losing rank when winning! Please fix and replace rank!
143 votes -
Constructed Rank Didn't Raise Rank
- Play Standard Ranked
- Android 11
- Constructed Rank Didn't Raise Rank
- Raise Rank
168 votes -
Rank Bug
I am not gaining rank when I win games, but I am losing rank when I lose, the ranking system is completely broken. This seemed to start when I first played BO3 in Mythic, until then I had only been playing BO1 and everything seemed to be working as expected.
20 votes -
Rank
twice in standard ranked he didn't give me the point to advance to platinum rank! (
57 votes -
Constructed Rank is not changing
My rank for constructed rank is not changing up or down after a match.
221 votes -
Limited Rank
My Limited Rank is Stuck and does Not change.
5 votes -
limited rank does not change
Hi!
my limited rank stopped changing, no matter if I win or lose74 votes -
Constructed rank not raising with standard!
Constructed rank not changing with standard battles!
37 votes -
Constructed rank stuck at gold rank tier 4
IOS. Play is buggy. I have to exit program to get gp and constructed rank doesn’t”t change regardless of wins.
11 votes -
Win or Lose my rank goes down.
after the latest update my rank goes down win or lose in ranked play. and in unranked play it does the same thing i lose rank
40 votes -
Limited rank
I won 4 Matches in Sealed but my Limited Rank didn't Change. Please Level me Up.
3 votes -
Rank up bug
I was playing in ranked alchemy and was working to unlock silver. I noticed that it seemed my rank was reset from bronze tier 3 to tier 1 then decided to try and rank up. I got to bronze 2 tier but then when I ranked that up it brought me back down to bronze rank 1. I decided to try and rank up once more to see if maybe I missed something and now I’m at silver rank but on teir 4 it seems. I’m playing on mobile. I sadly didn’t really take any photos to attach.
2 votes -
Traditional Standard Ranked win not increasing Constructed Rank
I have won multiple matches of Traditional Standard Ranked and then realized that my Constructed Rank went nowhere. I am sitting as Platinum 4 with 0 pips when I should clearly have more.
23 votes -
Re-add ratings and rank data to logs
The ratings and rank details have been in the logs for, a very very long time.
The recent publicity about the nature of mmr ratings and how there are apparent bugs in that rating does not magically (pun intended) turn data which was freely included historically into a bug to hide.
Many trackers rely on rank details to provide value to customers or as differentiators in general.
Rating data, which does not directly affect rank, does provide insightful data into performance of the player and how their overall skill is being translated.
Change this back and give the community…
105 votes -
Gain life/lose life bug
"Whenever you gain life, opponent loses life" stuck on a loop and is an immediate loss.
7 votes -
rank showing incorrectly
Over the last couple days my rank has been showing decreasing after wins and increasing after losses. I won 4 in a row yesterday and rank decreased after every match. The weird thing is after the match it will display actual rank but in profile it shows a different rank. Also, under your screenname it displays the rank differently than it does after match results on screen. Screen shots were taken right after a match and also in home screen after the same match.
1 vote -
Spark rank quest not completing
Spark rank quest is not registering progression. Same with quick match quest reward.
4 votes -
rank showing incorrectly
Over the last couple days my rank has been showing decreasing after wins and increasing after losses. I won 4 in a row yesterday and rank decreased after every match. The weird thing is after the match it will display actual rank but in profile it shows a different rank. Also, under your screenname it displays the rank differently than it does after match results on screen. Screen shots were taken right after a match and also in home screen after the same match.
1 vote -
Spark rank matches not counting and rewards not progressing
Winning spark ranked matches are not counting for my rank, i can't get the rewards nor play other modes because the game is not registering the progression. I already won over 6 games and not a single one counted.
46 votes -
Limited rank dropped after winning a constructed match
I was playing in a traditional constructed event (Historic), and after winning a match, my limited rank dropped. This has happened multiple times, and will likely prevent me from getting to mythic if it continues.
32 votes
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