MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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3338 results found
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Shuffler
Fix the shuffler. I have played paper magic majority of my life. Never have I ever seen hands like I am being given on this game. It is rigged, You can deny it but only true players know. Lets ban together to get this fixed.
5 votes -
Casting spells crashes game
Casting spells literally crashes the game. I’m on iPhone SE 3rd Gen.
5 votes -
7 votes
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Freeze
Game freezing at random times and awarding me the loss.
Has happened 3 times on different days now8 votes -
My games on mtgarena are freezing
My arena games are freezing up third day in a row
7 votes -
Fix your matchmaking
For a company that has put so much attention into making sure in-person games are fair (what with the whole commander bracket system and whatnot) it’s insane how little effort y’all have put into the matchmaking here. It is abysmal. I mostly play brawl, and I’m consistently matched against vastly higher power decks, toxic players, etc. it is incredibly unfun to play 90% of the time. I have no clue how matchmaking currently works (ie what factors are considered) but the strength of deck people are playing clearly isn’t factored in at all.
It would also be helpful if we could report players for slowplaying or cheating in-game. Console games let us do that kind of thing 2 decades ago, it shouldn’t be hard to do now.
For a company that has put so much attention into making sure in-person games are fair (what with the whole commander bracket system and whatnot) it’s insane how little effort y’all have put into the matchmaking here. It is abysmal. I mostly play brawl, and I’m consistently matched against vastly higher power decks, toxic players, etc. it is incredibly unfun to play 90% of the time. I have no clue how matchmaking currently works (ie what factors are considered) but the strength of deck people are playing clearly isn’t factored in at all.
It would also be helpful if we…
5 votes -
Make Standard Standard Again
Play by the rules?
Standard is 60 cards. So when I play standard, I expect to play someone with 60 cards. Can you tell me why I've run into players more often than not, with cards above 60? Explain to me how you're allowing decks to be used that have 260+ cards in their deck, but I can't used a card that's not "allowed" in standard and only in historic or timeless? Tell me how you can restrict the cards being used but not the volume? Please fix your game.
1 vote -
Game freezing/ screen locking again
I'm back again, I'm not usually one to complain about too many things, but this bug has literally cost me money at this point. I'm playing on Android, but I've seen it affecting both. It seems totally random, today it happened after I attacked an opponent, and I'm well aware anything is possible, but it sure seemed like I was on my way to winning that match. This has happened every day since the latest update, costing me wins in premier draft events. I don't know why I expected today to be any better.
6 votes -
Triggers/Interactions that cause a card to display on the right side of the screen cause Denial of Service
Prior to the rollout of the TMNT set/scenery, this was not an issue.
What happens:
A card will cause the opposing player to interact with the board/game somehow. For example, a card will cause the opposing player to mill two cards. The card will display on the right side of the screen, which is correct behavior: it's showing me what the player is supposed to do. The problem is this state of the game does not progress. I cannot tell if it's something that is actively being exploited by the opposing player or if it's a lag/race condition of some sort.It should be noted that in almost all the cases, I am not the Active Player at the time. The interaction is up to the opposing player.
This has happened atleast 4 out of my last 10 games.
What this causes:
The game will think that I am not responding to whatever action is currently on the stack, but the only things I can do in the UI are send Emotes, Hold down my finger on any card to see the detailed screen, and sometimes I can click the Cog icon that allows me to access the "Concede" option. This results in me having to use up all my Timeouts (despite all my best efforts to get the game moving).When I click the Cog and go to Concede, all that does is remove the Cog and I'm stuck in a worse spot.
I have to power off my device and then re-enter the app. When I re-enter, the game will say that I need to download 1 Gig worth of assets (I always have to download it if this bug occurs).I mention the phrase "Denial of Service" because I am put in a spot where the only option is to power off then try to start a new game hoping I don't have the same issue.
Device Information:
OS: iPadOS Version 16.7.14
Model Name: iPad (5th Generation)
Model Number: MPGT2LL/A
Network Settings: Connected Via WiFiPrior to the rollout of the TMNT set/scenery, this was not an issue.
What happens:
A card will cause the opposing player to interact with the board/game somehow. For example, a card will cause the opposing player to mill two cards. The card will display on the right side of the screen, which is correct behavior: it's showing me what the player is supposed to do. The problem is this state of the game does not progress. I cannot tell if it's something that is actively being exploited by the opposing player or if it's a lag/race condition of some…8 votes -
No Daily Quests since account created CRITICAL
Hello!
I have not received a 500 or 750 gold daily quest since my account was created.
Yesterday, the timer read ~4-5h until quest refresh before I signed off and my account was at 525 gold.
Today, the account reads ~20h until quest refresh and my account is still at 525 gold.
Steps taken:
- I have restarted the client multiple times.
- I have played multiple games to try and force a refresh.
- I have uninstalled and reinstalled the game on both PC and MacOS.
- I confirmed my local time zone is correct (PST/EST/etc.).
- I have waited through several full daily resets (3 AM PST/6 AM EST).
- I have repaired game files multiple times.
- I have restarted and cleared the tutorial.This mean I am missing out on nearly ~50% of maximum gold generation. I have no incentive to play on this account as a result. Please remediate and, ideally, either restore ~625g/day or 1 pack/2 days to the account + the resulting XP.
There are other versions of this bug on the forum with many votes - please acknowledge and remediate.
Hello!
I have not received a 500 or 750 gold daily quest since my account was created.
Yesterday, the timer read ~4-5h until quest refresh before I signed off and my account was at 525 gold.
Today, the account reads ~20h until quest refresh and my account is still at 525 gold.
Steps taken:
- I have restarted the client multiple times.
- I have played multiple games to try and force a refresh.
- I have uninstalled and reinstalled the game on both PC and MacOS.
- I confirmed my local time zone is correct (PST/EST/etc.).
- I have…8 votes -
wish bug
After casting the card Wish my sideboard showed but the background didn't darkened and i could click anything, only my mouse over still lighted the cards, hands and side as much, i couldn't exit that state, only by closing the game and re openning it, i could play as long as i didn't try to use wish's effect, forced me to surrender games during winning storm turns in ranked, fix it pretty please, playing ruby storm is already clunky enough, i just can't run the deck without wish
6 votes -
Game crashing
I am playing the midweek event on iOS. I am trying to change up my sealed deck and when I remove the lands and add new ones the game crashes then resets. It was repeatable. I tried four or five times.
7 votes -
Turns not processing
For about 5 games since the most recent update, is keep getting an issue where I use an instant or sorcery and the game just doesn't continue. It isn't frozen as I can interact with games (although freezing is an issue on mobile too) The weird thing is timeouts will occur and then they just stop and it doesn't force a concede. Happening to me in ranked standard and midweek magic
7 votes -
Request for Correction of the Korean Translation of “Sneak” (Ninja Turtle Keyword)
I am submitting this request regarding an issue in the Korean localization of keyword abilities.
The keyword “Blitz” has previously been translated into Korean as “기습.” However, the newly introduced keyword “Sneak” has also been translated as “기습” in the Korean version.
“Blitz” and “Sneak” are distinct keyword abilities with different mechanics and rules meanings. Assigning the same Korean term to two separate keyword abilities creates unnecessary confusion for Korean-speaking players.
It makes it difficult to distinguish between the two abilities in gameplay, rules interpretation, and card interactions.
This is a terminology conflict in localization and should be corrected to maintain clarity and accuracy in the Korean version of the game.
I request that the Korean translation of “Sneak” be revised to a different term that clearly distinguishes it from “Blitz.”
I suggest “암습" as an alternative Korean translation to replace the current term “기습.”
I am submitting this request regarding an issue in the Korean localization of keyword abilities.
The keyword “Blitz” has previously been translated into Korean as “기습.” However, the newly introduced keyword “Sneak” has also been translated as “기습” in the Korean version.
“Blitz” and “Sneak” are distinct keyword abilities with different mechanics and rules meanings. Assigning the same Korean term to two separate keyword abilities creates unnecessary confusion for Korean-speaking players.
It makes it difficult to distinguish between the two abilities in gameplay, rules interpretation, and card interactions.
This is a terminology conflict in localization and should be corrected to…
8 votes -
Text display error
After the most recent update text does not display correctly on cards or in the menu.
7 votes -
I was supposed to get 3 Lorowyn packs with my mastery Level 4 but it gave me three Edge of Eternity packs instead. Please Help.
I was supposed to get 3 Lorowyn packs with my mastery Level 4 but it gave me three Edge of Eternity packs instead. Please Help.
10 votes -
lorwyn jump in Manabase
I joined the Midweek Jump-In for Lorwyn and the deck I built with the Elementals RU package and the Vivid(WRG) package, and it gave me an impossible manabase. 4 plains and not a single card requires W for anything, and 3 forests when a third of the deck needs them.
8 votes -
Daily Quests, No Progression
I’ve been stuck with my daily requests for the past 4 days. No matter what game mode I try, I get zero progress on them. I can swap them as normal, and even the new quests don’t gain progression. I have no idea how to resolve this. I’ve reset the app, refreshed the game, and even deleted and redownloaded the app. Zilch
8 votes -
Bug with card The Last Ronin
I was playing the Arena direct collector TMNT,
And my opponent plays the card The Last Ronin, and on the second step of the card, it says it mills 4 cards. My opponent had 3 cards in the deck but milled 0.
6 votes -
MTG Arena biggest issues
I would like to report two issues that have seriously damaged the experience of playing MTG Arena to the point of making it, at times, genuinely difficult to enjoy.
The first concerns matchmaking. After a certain number of games, the system seems to start pairing me systematically with opponents whose deck is built to counter exactly my archetype. It can happen once, but when it becomes a constant pattern it is hard not to think that something in the matchmaking system is not working correctly. On top of this, there is another phenomenon that is difficult to explain as mere coincidence: when playing a specific archetype, you keep facing the same opposing archetypes, which almost completely disappear as soon as you switch decks. A concrete example: I often play Wizards in Historic, and the probability of facing opponents with Control or Mono Black Discard decks is disproportionately high for me. If these archetypes dominated the meta, it would be a well-known and documented issue — but that is not the case: public statistics show that their prevalence in the meta is entirely normal. This makes the matchmaking problem hard to dismiss: it is not the meta that is skewed, it is the matchmaking system that presents it to me as such. The result is that you find yourself trapped in a spiral where whatever strategy you choose seems already anticipated by your opponent — which drains all satisfaction and makes it genuinely hard to find a reason to keep playing.
The second issue concerns the shuffler, and manifests in several distinct ways. The first is land distribution: it is very common to draw a disproportionate number of lands in the first twenty cards — even ten, in a deck that contains only twenty lands. The probability of this happening by pure chance is extremely low, yet it occurs with a regularity that cannot be ignored. Connected to this is an equally recurring phenomenon that is hard to attribute to randomness: when you draw too many lands in one game, in the next game you will systematically draw too few, as if the system were trying to compensate and maintain a balance between sessions. If the shuffler were truly random, the outcome of one game should have no bearing whatsoever on card distribution in the next — and yet it consistently seems to. The third issue is subtler but equally frustrating: there appears to be a correlation between the matchup and the cards drawn. In games that are already unfavorable due to the pairing, you tend to systematically draw the least useful cards for that specific situation, as if the shuffler and the matchmaking were influencing each other. Here too, the frequency with which this occurs goes well beyond what one would expect from randomness.
The cumulative effect of all this on the player experience is severe. The frustration generated by these systems has, in my view, contributed directly to a significant deterioration of the social environment within the game. Toxic behavior has become increasingly common: opponents spamming emotes for no reason, players disconnecting mid-game out of frustration, a general atmosphere of hostility that was far less prevalent in the past. These are not unrelated problems — they are symptoms of a community pushed to its limits by systems that consistently feel unfair and beyond the player's control. When the game feels rigged, people stop behaving like good sports.
It is worth pointing out that these phenomena are not just my subjective perception: anyone who follows the content of streamers and creators who play Arena can observe them regularly in their games. These are therefore visible and documentable issues, not isolated frustrations.
I want to be clear on one point: I am not questioning the good faith of those who work on the game. What I am asking is that these issues be acknowledged and addressed with the seriousness and urgency they deserve. MTG Arena has the potential to be a great game — but right now, these problems are getting in the way of that, and the community is feeling it.I would like to report two issues that have seriously damaged the experience of playing MTG Arena to the point of making it, at times, genuinely difficult to enjoy.
The first concerns matchmaking. After a certain number of games, the system seems to start pairing me systematically with opponents whose deck is built to counter exactly my archetype. It can happen once, but when it becomes a constant pattern it is hard not to think that something in the matchmaking system is not working correctly. On top of this, there is another phenomenon that is difficult to explain as mere…3 votes
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