MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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No existing idea results
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3198 results found
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BLACK SCREEN WITH CURSOR ACROSS ALL DEVICES
game is not working on windows/mac/ios. reinstalling doesn't help - i see login but when I login its black screen again. how can i paly the game that i paid money for?
logs below
graphicsDeviceName NVIDIA GeForce RTX 5080
graphicsDeviceType Direct3D11
graphicsDeviceVendor NVIDIA
graphicsDeviceVersion Direct3D 11.0 [level 11.1]
graphicsMemorySize 15889
graphicsMultiThreaded False
graphicsShaderLevel 50
deviceModel MS-7E62 (Micro-Star International Co., Ltd.)
deviceType Desktop
operatingSystem Windows 11 (10.0.26200) 64bit
operatingSystemFamily Windows
processorCount 16
processorFrequency 4700
processorType AMD Ryzen 7 9800X3D 8-Core Processor
systemMemorySize 63033
maxTextureSize 16384
[0] DETAILED LOGS: DISABLED
[0] Startup Timestamp: 1/27/2026 8:44:25 AM
[0] Loaded embedded metadata
[0] Skipping Steam Initialization
[0] CredentialLoginContext created
[0] Environment set to Prod, AWS
[0] Could not find autoplay holder, autoplay disabled
[0] [SocialManager] Social manager for HasbroGo is being used
[0] Version: 2026.55.10.11072 / 2026.55.10.11072.1228610 /
[1] WwiseUnity: Wwise(R) SDK Version 2023.1.14 Build 8770.
[1] WwiseUnity: Setting Plugin DLL path to: C:/Program Files/Wizards of the Coast/MTGA/MTGAData\Plugins\x8664
[1] WwiseUnity: Sound engine initialized successfully.
[2] [TaskLogger]Ringing Doorbell at https://doorbellprod.w2.mtgarena.com/api/v2/ring
[51] [TaskLogger]Doorbell response: {"fdURI":"tcp://frontdoor-mtga-production-2026-55-10-5.w2.mtgarena.com:30010","bundleManifests":[{"category":"Audio","priority":50,"hash":"bbe052e91633f4ca380fd333e81040b0"}]}
[56] [TaskLogger][Accounts - Startup] Player has rememberMe ID (refresh token) saved. Attempting fast login.
[112] Connecting to Front Door: frontdoor-mtga-production-2026-55-10-5.w2.mtgarena.com:30010
[136] [UnityCrossThreadLogger]FrontDoorConnectionAWS.Open {"creator":"ArenaGlobals.Constructor"}
[136] [UnityCrossThreadLogger]Got non-message event: Wizards.Arena.TcpConnection.TcpOpenedEvent
[292] [UnityCrossThreadLogger]Sending message GraphGetGraphDefinitions while in queue, the message will be ignored. msg details: {"RequestedType":"None"}
[1198] [UnityCrossThreadLogger][NPE] Node Graph Manager failed to initialize!
[1198] [UnityCrossThreadLogger][NPE] Node Graph Manager failed to initialize!
[1492] [GraphMan] Graph Definitions are null!2026-01-27 07:44:18,602Z - [1] INFO RootLog : Initialized with Flavor: "Live"
2026-01-27 07:44:18,618Z - [1] INFO RootLog : Initialized with AppDir: "C:\Program Files\Wizards of the Coast\MTGA\"
2026-01-27 07:44:19,570Z - [3] INFO DefaultLog : Retrieving userID
2026-01-27 07:44:19,570Z - [3] INFO DefaultLog : Setting userID with read to:0323226a-3322-481e-8a08-3709325658f6
2026-01-27 07:44:19,571Z - [3] INFO DefaultLog : Moving to Stage:CheckingVersion
2026-01-27 07:44:19,575Z - [3] INFO DefaultLog : Starting Version Check...
2026-01-27 07:44:19,575Z - [3] INFO DefaultLog : Starting Version Check Thread
2026-01-27 07:44:19,585Z - [4] INFO DefaultLog : HttpClient started.
2026-01-27 07:44:20,593Z - [4] INFO DefaultLog : LauncherVersion From Doormat:1.0.98.1122876
2026-01-27 07:44:20,593Z - [4] INFO DefaultLog : ClientVersion From Doormat:0.1.11072.1228610
2026-01-27 07:44:20,595Z - [4] INFO DefaultLog : Parsing Launcher version:1.0.98
2026-01-27 07:44:20,595Z - [4] INFO DefaultLog : Got local launcher version file:1.0.98
2026-01-27 07:44:20,599Z - [4] INFO DefaultLog : Checking version
2026-01-27 07:44:20,599Z - [4] INFO DefaultLog : Getting local version file
2026-01-27 07:44:20,616Z - [4] INFO DefaultLog : Got Local file:MTGALauncher.VersionFile
2026-01-27 07:44:20,616Z - [4] INFO DefaultLog : newest version:0.1.11072.1228610
2026-01-27 07:44:20,616Z - [4] INFO DefaultLog : current version:0.1.11072.1228610
2026-01-27 07:44:20,616Z - [4] INFO DefaultLog : On current version already. Launching MTGA!
2026-01-27 07:44:20,706Z - [4] INFO DefaultLog : Adding message to queue: clientID:0323226a-3322-481e-8a08-3709325658f6 environmentID:Prod region:USA logLevel:Info sourceType:Installer messageType:ReinstallData details:{
"LauVer": "1.0.98.1122876",
"Ver": "0.1.11072.1228610",
"sessID": "9a1403e0-2271-4166-96a3-bf1113bf0a51",
"LaunchMTGA": "2026-01-27T07:44:20.7045690Z"
}
2026-01-27 07:44:20,708Z - [13] INFO DefaultLog : Starting SendThread
2026-01-27 07:44:20,708Z - [13] INFO DefaultLog : Stopping SendThread
2026-01-27 07:44:20,708Z - [1] INFO DefaultLog : Closing Window
2026-01-27 07:44:20,708Z - [1] INFO DefaultLog : mtgaGlobal.CloseConfirmed:True
2026-01-27 07:44:20,708Z - [1] INFO DefaultLog : mtgaGlobal.Stage:CheckingVersiongame is not working on windows/mac/ios. reinstalling doesn't help - i see login but when I login its black screen again. how can i paly the game that i paid money for?
logs below
graphicsDeviceName NVIDIA GeForce RTX 5080
graphicsDeviceType Direct3D11
graphicsDeviceVendor NVIDIA
graphicsDeviceVersion Direct3D 11.0 [level 11.1]
graphicsMemorySize 15889
graphicsMultiThreaded False
graphicsShaderLevel 50
deviceModel MS-7E62 (Micro-Star International Co., Ltd.)
deviceType Desktop
operatingSystem Windows 11 (10.0.26200) 64bit
operatingSystemFamily Windows
processorCount 16
processorFrequency 4700
processorType AMD Ryzen 7 9800X3D 8-Core Processor
systemMemorySize 63033
maxTextureSize 16384
[0] DETAILED LOGS: DISABLED
[0] Startup Timestamp: 1/27/2026 8:44:25 AM
[0] Loaded embedded metadata
[0] Skipping…1 vote -
Reward distribution article not updated
The reward distribution article hasn't been updated for the newest set.
1 vote -
Housemeld
Housemeld does not actually exile creatures. I used housemeld on opponents fanatic of rhonas. They later used casualty of wars and destroyed the enchantment. After it was destroyed they were able to externalize it as if it had never been exiled and it was out back into their graveyard from exile. Am I missing some clause in housemeld where it is only exiled while it remains an enchantment in play? Thanks!
1 vote -
Didn't Receive Rewards in Lorwyn Premier Draft
I finished a Lorwyn Premier Draft with 7 wins and one loss, playing a Merfolk deck, but I didn't receive the reward of 2200 gems and 6 booster packs. Evidence of this is that I still have 4720 gems. Could you please help me receive the rewards? This is very frustrating. My account is "Julio Gandra#13121". I'm in Brazil, and I finished the seventh victory about 9h35PM (Brazilian time).
1 vote -
Friendly Brawl deck list card versions not matching after game start
bug=Friendly Brawl is automatically switching non-alchemy cards to their rebalanced versions upon issuing a direct friendly brawl challenge. Effectively making both deck options identical aside from the ban list. Friendly brawl is supposed to be non-alchemy & no-bans. It's currently forcing/switching to alchemy versions after you load into the match.
1 vote -
Incorrect values given for rewards when looking at buying levels
When clicking on the mastery pass on the steam version if you attempt to buy levels any packs that are paired with currency adds the currency amount to the graphic of the amount of packs you will get. Leading it to seem like you would get 4000 of some packs and 600 of others. I believe the currency amounts should be shown on their own so as to not confuse buyers.
1 vote -
Lorwyn Eclipsed Mastery Pass Gave WRONG REWARDS
MASTERY PASS GIVES WRONG REWARDS.
In addition to level 4 giving 3 packs of EoE. When boosting 22 Levels to 26 it shows I was supposed to receive 4011 packs of Lorwyn Eclipsed and 603 packs of EoE along with 1200 gems. In my screenshots I DID NOT receive the correct amount of gems or packs as advertised. I only received 600 gems and the amount of the packs are completely messed up. I have messaged customer support for a WEEK with no resolution and this is unacceptable.
1 vote -
During the Jump-In event, packs that I have not selected are not appearing.
ECL発売時のジャンプインイベントにおいて、私が選んだことがないパックは出現しません。そして、何度も選択したことがある限られた種類のパックのみ出現します。
私は、以前、同様の報告をして、そのとき、お詫びのゴールドをいただきました。
ECL hatsubai-ji no janpuin'ibento ni oite, watashi ga eranda koto ga nai pakku wa shutsugen shimasen. Soshite, nando mo sentaku shita koto ga aru kagira reta shurui no pakku nomi shutsugen shimasu. Watashi wa, izen, dōyō no hōkoku o shite, sono toki, owabi no gōrudo o itadakimashita. Watashi wa kore ijō gōrudo o hitsuyō to shimasen'node, jōki no fuguai ga kaizen sa reru koto o negaimasu.
157
During the Jump-In event at the time of the ECL release, packs that I have never selected do not appear. Only a limited number of packs that I have selected multiple times appear.I previously reported something similar, and received some gold as compensation. I no longer need any more gold, so I hope the above issue will be fixed.
ECL発売時のジャンプインイベントにおいて、私が選んだことがないパックは出現しません。そして、何度も選択したことがある限られた種類のパックのみ出現します。
私は、以前、同様の報告をして、そのとき、お詫びのゴールドをいただきました。
ECL hatsubai-ji no janpuin'ibento ni oite, watashi ga eranda koto ga nai pakku wa shutsugen shimasen. Soshite, nando mo sentaku shita koto ga aru kagira reta shurui no pakku nomi shutsugen shimasu. Watashi wa, izen, dōyō no hōkoku o shite, sono toki, owabi no gōrudo o itadakimashita. Watashi wa kore ijō gōrudo o hitsuyō to shimasen'node, jōki no fuguai ga kaizen sa reru koto o negaimasu.
157
During the Jump-In event at the time of the ECL release, packs that I have never selected do not appear. Only a limited number of packs that I have selected multiple…1 vote -
BRAWL CHEATERS
How do you justify the guy is literally has a spell for every single creature that I play three creatures three f****** spells. It's bro man. It's a hundred unique cards. There's no f****** possible way that's what the guy had in his f****** so your either forcing me to f****** lose the game or the guy's
Oh and guess what. It's exactly the same f****** commander that I've played about 600 f****** times .f****** cheating like I'm so sick and f****** tired of not being able to play any of my f****** ******* cards. The guy is a f****** card every single f****** ******* game. It's so ******* f****** unrealistic. What a f****** joke who the f*** wants to play against this s*** fix your f****** game. What a f****** joke f*** you guys manHow do you justify the guy is literally has a spell for every single creature that I play three creatures three f****** spells. It's bro man. It's a hundred unique cards. There's no f****** possible way that's what the guy had in his f****** so your either forcing me to f****** lose the game or the guy's
Oh and guess what. It's exactly the same f****** commander that I've played about 600 f****** times .f****** cheating like I'm so sick and f****** tired of not being able to play any of my f****** ******* cards. The guy is a f******…1 vote -
1 vote
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Im showing 3 saporling nursery’s in my deck but four chevrons are showing on the card when I try to add a fourth
Im showing 3 saporling nursery’s in my deck but four chevrons are showing on the card when I try to add a fourth
1 vote -
LGS Wins Added to Arena
LGS Wins Added to Arena:
It's great that wins gotten in a real life event (at your LGS) are now added to Arena.
However, the wins are applied at the moment you log in, rather than when you played in the event.
Last week I played in a prerelease for the new Lorwyn set, and it's great that I got the wins on Arena. But I didn't log into Arena until the next day. Thus the wins were applied not on a day where I didn't play Arena (the day I went to my LGS and played in the prerelease), which would have been extremely helpful, but they were applied the next day when I was not going to go to a store and wanted to play on Arena. However, having your first six daily wins taken from you as soon as you log in is extremely demoralizing. The most important game wins are the first four, as they all grant gold, and the most gold. After that, it's two wins per 50 gold, and worse after ten wins.To sum up, applying the wins to the day you log in both takes away something that could have been useful (Arena wins on a day you went to your LGS), and does a disservice on the day you do log in in that it removes impetus to play.
My suggestion is that the wins be applied on the day/at the time you register the wins.
If the Arena devs are reading this, I was the guy who suggested on Twitch that we be allowed to look at our hands while we wait for opponents to decide to mulligan or keep. Thank you for implementing that change, as most suggestions are ignored by other online game devs.
LGS Wins Added to Arena:
It's great that wins gotten in a real life event (at your LGS) are now added to Arena.
However, the wins are applied at the moment you log in, rather than when you played in the event.
Last week I played in a prerelease for the new Lorwyn set, and it's great that I got the wins on Arena. But I didn't log into Arena until the next day. Thus the wins were applied not on a day where I didn't play Arena (the day I went to my LGS and played in the prerelease),…1 vote -
bug: moonshadow dying to Honest Work
I had a Moonshadow die when Honest Work became attached to it. This shouldn't happen.
1 vote -
Ability to scan card packs into Arena
Similar to Pokemon TCG, Magic The Gathering Arena should have the ability to scan physical packs into arena. Create a unique code that include all the cards in the pack. If Pokemon TCG is able to do it, so should wizard of the coast. Please make it happen.
1 vote -
Game randomly skips my combat step and ends turn.
Game randomly skips my combat step and ends turn.
1 vote -
New search modifiers
As the list of cards to sift through grows ever larger, some new search modifiers to fine tune our queries would be much appreciated. Below I have listed four examples.
Elipse modifier: used to allow a quoted search query to fill in a blank between two parts of the quotes. Example: "Target ... ability" will search for "target activated ability" and "target triggered ability" just the same without needing OR modifiers or doing multiple searches.
Include modifier: used to specify that a word or phrase may be any umbrella term or phrase that includes the proceeding type. Example: "destroy target ... [include: enchantment]" will find "destroy target permanent," "destroy target nonland permanent," "destroy target artifact or enchantment," et cetera all in a single query.
Reminder modifier: this is used to find all keywords that have reminder text including the words or phrase listed within the modifier. Example: Reminder("from your graveyard") will find each card with the keywords: scavenge, unearth, flashback, persist, dredge, escape, et cetera.
Lastly, the Exclude modifier: this is used to differentiate searches that could be confused with similar keywords (eg you want to search for counters but not counterspells, or flash but not flashback). Example 1: counters(exclude: "counter target") will find only cards that have at minimum one instance of the word "counter" that is not followed by the word target. Example 2: Flash(exclude: flashback) will find cards with flash while filtering out cards with flashback.
As the list of cards to sift through grows ever larger, some new search modifiers to fine tune our queries would be much appreciated. Below I have listed four examples.
Elipse modifier: used to allow a quoted search query to fill in a blank between two parts of the quotes. Example: "Target ... ability" will search for "target activated ability" and "target triggered ability" just the same without needing OR modifiers or doing multiple searches.
Include modifier: used to specify that a word or phrase may be any umbrella term or phrase that includes the proceeding type. Example: "destroy target…
1 vote -
Favorites/hidden folders in card search
In the deckbuilder, we should be able to tag/add to folders cards that we come across while searching. While a fully functional tag system would be great, it would go a long way to simply be able to favorite cards for later, or add a "hidden" tag so that they won't show up in future searches unless we opt in to showing hidden cards.
1 vote -
Locking down and removing abilities isn't working in my white blue deck.
More than one of my white or blue lockdown spells is still giving abilities even when thier abilities are gray.
1 vote -
Lorwyn Booster packs missing
In the Mastery Pass one reward at the beginning was 3 Booster Packs of Lorwyn, but somehow I didn`t receive them. Is this a bug?
1 vote -
Deepway Navigator doesnt trigger with changeling
Lost a Game cause of a Bug that Deepway Navigator doent Trigger the +1/+0 when one of the attacking creatures is a changeling.
Please give me my gems back.
And please make jt easier to Report Bugs.1 vote
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