MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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No existing idea results
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3179 results found
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Cant see booster cards during Pack2pick1 onwards
During a MTG premier draft Avatar TLA all of the sudden during Pack2P1 I couldnt see the carda anymore, see attached image.
Thanks for the understanding and let me know if I can help with any other question
Best regards
Gonzalo1 vote -
5枚目以降のカードがデッキに入ってしまっている問題
デッキ編集で数枚カードを削除し、同枚数の別カードを追加windows追加したカードは現れず、追加前に４枚入れていたカードの５枚目を観測ローカルでデッキ編集しようとすると、５枚目を観測したカードを一度減らすと、４枚目を追加できないスクショはありませんが、任意のカードを４枚入れられない時点で困りましたローカルファイルの更新で、一旦の解決をしました。
1 vote -
Assests not loading
I am playing MTG Arena on PC. For the last few days I have not been able to load any card assets. All the cards in the game have a black face and will only occasionally tell me what the card is. As you can imagine it is difficult for me to play the game if I can't see what cards are in my hand. I have attempted to repair the game files through the app but has made no effect. I am not sure what to do to fix my game.
1 vote -
Karn, the Great Creator
Had an Artifact card exiled with Thought-Knot Seer and wasnt able to get it back with Karn, the Great Creator. The - 2 ability says clearly "own in Exile".
Should work1 vote -
Paradox Engine Not working
Paradox Engine is not untapping anything when I cast spells
1 vote -
Sanctum of Calm Waters froze game
Sanctum of Calm Waters bugged out and froze the game.
1 vote -
No Fleem cosmetic
I am writing regarding a missing cosmetic item (“Fleem”) on my MTG Arena account.
I preordered the Mastery Package well before the preorder deadline and opened 10 packs. However, after logging into MTG Arena, the Fleem cosmetic was not added to my account and does not appear in my collection or cosmetics inventory.
I have already checked my Inbox, Collection (including “Not Collected” filters), restarted the client, and logged out/in, but the item is still missing.
Could you please verify my account entitlement for the Mastery Package preorder and grant the Fleem cosmetic if it was not correctly applied?
Thank you for your assistance.
Best regards,
I am writing regarding a missing cosmetic item (“Fleem”) on my MTG Arena account.
I preordered the Mastery Package well before the preorder deadline and opened 10 packs. However, after logging into MTG Arena, the Fleem cosmetic was not added to my account and does not appear in my collection or cosmetics inventory.
I have already checked my Inbox, Collection (including “Not Collected” filters), restarted the client, and logged out/in, but the item is still missing.
Could you please verify my account entitlement for the Mastery Package preorder and grant the Fleem cosmetic if it was not correctly applied?
Thank…
1 vote -
Card style purchase
I purchased the basic land card styles available on 26 Dec but they do not appear in my collection. I tried restarting and repairing game files. Thank you!
1 vote -
Unable to purchase 20,000 Gem Pack
I am getting a “duplicate” error message whenever I try to purchase the 20,000 Gem or 40,000 Gem pack. This only happens for these specific packs. Is there a limit of how many times this pack is purchasable?
This is on Android OS, tried using 2 different devices (Samsung Tab S7 and Moto Razer Ultra.
1 vote -
Non ranked
Even non ranked is rigged…this game is insufferable. Why am I still constantly getting paired up vs spot removal and control?! Arena has gotten Way worse and the people who suffer the most are the avg players.
1 vote -
Cavern of Souls
Cavern says that Shapeshifters can't be countered check the log I don't get it.
1 vote -
Arena moved around cards causing me to pick the wrong one
When picking a land to put on the battlefield the Arena display shifted around the cards, causing me to pick an island instead of a mountain. This 100% ruined my game (I had 2 red cards in hand) and cost me the game I'd have otherwise won that turn.
I'm requesting a reimbursement for the draft, cause this is complete garbage.
1 vote -
Filter to sort by number of colors in a card's identity
Is there anyway to add a filter to sort cards by the number of colors in their identity and not just the colors themselves? For example, I would like to filter down to ALL three color commanders while deck building, or specifically want to look at cards with two colors in their identity across all colors.
1 vote -
Game keeps resetting all settings
Every time I open the game, all settings go back to default (Graphics) and the main menu doesn't "remember" my last choice. It goes back to Standard Play (not even ranked), and all decks are set to 0.
It's a minor annoyance, but every time I log in, I have to change everything back
1 vote -
Ice Age-style Holiday Sleves not displaying on deck selection screen
Problem is described as above.
Images attached1 vote -
Error in double plotted quintorus
I didn't end my main phase one right after a bird plotted a planeswalker that had also been plotted on an earlier turn and when I went to play the planeswalker plotted on an earlier turn I was somehow in my battle phase and I definitely didn't do that I had the mana to play. Quite puzzled is this a program error or something in rules text that I am as of yet unfamiliar with?
1 vote -
Aang's Journey Kicker Bug
I noticed when I play Aang's Journey with the kicker cost that it only allows searching for a shrine card, but not the land card. I don't recall if life was gained or not.
With the Kicker cost we should be able to search for a shrine, a land, and gain 2 life with that Lesson card. I was on PC when I noticed the bug, haven't got a chance to check on Android yet.1 vote -
The Dominion Bracelet taps equipped creature
I had Ashaya, Soul of the Wild on the battlefield with P/T 7/7 and equipped her with The Dominion Bracelet which made her an 8/8 and then tapped my Rofellos, Llanowar Emissary for 7 green mana and activated her gained ability from the bracelet and the game tapped her for one green and left one green from Rofellos in my mana pool. WTF? WHY? That happened in another game with another creature while having Ashaya on the field, too. Then I tried this in Full Control Mode and I couldn’t activate the ability at all.
1 vote -
1 vote
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Continuous 10GB Update
The game is unplayable with slow wifi. It took me two hours to download it. It took me one hour to then do another update upon opening the game. It has since done a 10GB update after EVERY tutorial level. Restart the game? 10GB update. Exit a game? 10GB update. Never mind trying to get into this. It seemed fun but Wizards has not shown much love for the bugs after dealing with this and looking up what everyone else is experiencing. Here (below) is a FIVE month old reddit thread with people experiencing this IDENTICAL bug. Incredibly disappointing. 0.6/5. I thought I was gonna find a new hobby and I'm tired of corporations pumping out products instead of crafting high quality
https://www.reddit.com/r/MagicArena/comments/1m8d2se/just_opened_arena_and_suddenly_theres_an_11_gb/
The game is unplayable with slow wifi. It took me two hours to download it. It took me one hour to then do another update upon opening the game. It has since done a 10GB update after EVERY tutorial level. Restart the game? 10GB update. Exit a game? 10GB update. Never mind trying to get into this. It seemed fun but Wizards has not shown much love for the bugs after dealing with this and looking up what everyone else is experiencing. Here (below) is a FIVE month old reddit thread with people experiencing this IDENTICAL bug. Incredibly disappointing. 0.6/5.…
1 vote
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