MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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No existing idea results
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3834 results found
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Preorder bundle not sent after purchase
I purchased a preorder bundle for Strixhaven. No packs or items were sent to my account packs page. Credit card confirms purchase on Xsolla LA CA
9 votes -
I haven't received the SOS pre-order
I purchased the SOS version of the card pack pre-order yesterday. I received the card back, but after the new version was launched today, I didn't receive pre-ordered card packs. I noticed that many other players have reported the same issue on the forum. I hope the problem can be resolved as soon as possible. If necessary, I can upload relevant files as proof.
6 votes -
Tribute to hunger causing multiple creature loss instead of just intended one creature
Tribute to hunger causing multiple creature loss instead of just one.
have had multiple starter deck duel games over the past few weeks where i have multiple creatures out my opponent plays a tribute to hunger, i choose my one card to sacrifice but for some reason the card is able to kill off 2 or more cards when used. this is not being triggered by other abilities this is simply them playing the card and getting multiple creatures even though text on card only says 1.
1 vote -
I haven't received the pre-order package for the SOS card.
This actually caused me some trouble and inconvenience.
4 votes -
error updating data: Please check your connection and try again
Uninstalled and installed the steam version to see if it would resolve, but it is still stuck on that.
Cant play at all. what do i do?1 vote -
Drafting disconnected
I was in a Secrets of Strixhaven draft and I got disconnected during the draft portion. When I was able to log back the draft was over and my deck is now a lot of autopicks. I ask for reimbursement because my Primsmari deck was ruined.
1 vote -
Tazri, Beacon of Hope is broken
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Give us the steps to reproduce the bugAttempt to activate Tazri's ability
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Note which platform you’re using (PC, Steam, Mac, Android, or iOS)PC
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Enter the actual results you’re experiencingUpon activation there are 5 mana option toggles, also it is reading it as a surveil ability.
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Enter the expected results of the featureThis conflict of logic freezes the players option to be "done" or "cancel" the action.
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If you found a workaround, please add workaround steps.Sometimes I can only wait till my timeout bar runs out then the game will proceed to end my turn.
5 votes -
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"you haven't acted in a while" message won't let you select creatures through it.
Accidentally let my laptop battery die, and switched to my Android phone. Loaded back into the match and had a "you have acted in a while and will forfeit the game" message waiting for me to declare blockers. But there was no way to close the message And I couldn't select creatures through the message. So I just had to sit and lose my draft.
1 vote -
Issue with shuffling and mulligan system in SoS
I played 4 drafts in the new expansion (for a total of 24 matches) and in none of them I managed to have an opening hand with more than 2 lands. I have performed mulligans each time I had only 2 lands in my opening hand or after the first mulligan (if I still had only 2 lands) and I was never able to have a hand with more than 2 lands in it, except for 2 times (and still not the 1st drawn hand).
I've been playing drafts for years, building decks always the same way, with 16-17 lands on 41-42 cards, and never had this issue, but with the new expansions it's literally impossible to have more than 2 lands in my opening hand.
There's clearly an issue with the shuffling system or the draw/mulligan system (if I'm not wrong the game draws 2 hands at the beginning and shows me the "best" one). I also noticed a lot of players are having issue with their lands (this makes me think that they might be impacted by the same problem as me).
Is it possible that there's a problem with the selection of the "best" hand that is shown to me at the beginning of the match?
Statistically speaking, it's nearly impossible that none of my starting hands ever had more than 2 lands.
I bought a 52€ pack of draft/sealed tokens to play, and I'm wasting all of them because of this bug.I played 4 drafts in the new expansion (for a total of 24 matches) and in none of them I managed to have an opening hand with more than 2 lands. I have performed mulligans each time I had only 2 lands in my opening hand or after the first mulligan (if I still had only 2 lands) and I was never able to have a hand with more than 2 lands in it, except for 2 times (and still not the 1st drawn hand).
I've been playing drafts for years, building decks always the same way, with 16-17 lands…1 vote -
Sparky stuck in a loop
I got Sparky stuck. I was testing a new deck against Sparky, used a Burst Lightning to remove one of its attacking creatures and blocked two more with the Molten-Core Maestros that grew from casting the Burst Lightning, and Sparky just hangs. The block arrows keep blinking, but the game won't advance. Log attached.
1 vote -
Issue targetting with Cost of Brilliance
When I cast Cost of Brilliance I first target a player which works fine. Then when I go to target a creature the game has issues allowing me to do so. I need to click a bunch of times to get it to recognize what I am trying to do. It likes some creatures more than others as well. I know this is not due to me overlooking something preventing targetting because I am able to eventually get the target right but often takes multiple rounds of cancelling and trying to cast again then clicking on my creature over and over to see if the target works before I can cast the spell.
When I cast Cost of Brilliance I first target a player which works fine. Then when I go to target a creature the game has issues allowing me to do so. I need to click a bunch of times to get it to recognize what I am trying to do. It likes some creatures more than others as well. I know this is not due to me overlooking something preventing targetting because I am able to eventually get the target right but often takes multiple rounds of cancelling and trying to cast again then clicking on my creature over and…
1 vote -
Crafting Cards with Wildcards
I used about 400+ uncommon and 200+ common wildcards to craft all commons and uncommons from the new strixhaven set. After i was done, I checked my profile for the set conpletion progress, but it still says, that 2 commons are not collected at all and that none of them are collected as playset. I then went back to my collection to find out, that some commons are still available to craft. Looks like the system messed it up?! My wildcards are gone though.
1 vote -
I can't receive my SOS pre-order
I purchased the SOS pre-order, but I still haven't received the pack yet.
6 votes -
I can't receive my SOS pre-order
I purchased the SOS pre-order, but I still haven't received the pack yet.
7 votes -
Card Targeting Error
Played in Midweek Magic: Jump In! Event for Secrets of Strixhaven release.
Opponent played Ascendant Dustspeaker, "At the beginning of combat on your turn exile up to one target card from a graveyard." Opponent targeted Infirmary Healer {1G} in my graveyard. In response I played Lorehold Charm selecting, "Return target artifact or creature card with mana value 2 or less from your graveyard to the battlefield." and choosing the Infirmary Healer in my graveyard. This failed and Infirmary Healer was exiled by Ascendant Dustspeaker. I don't exactly know how because I didn't expect this interaction to fail so I was not paying much attention.
Played in Midweek Magic: Jump In! Event for Secrets of Strixhaven release.
Opponent played Ascendant Dustspeaker, "At the beginning of combat on your turn exile up to one target card from a graveyard." Opponent targeted Infirmary Healer {1G} in my graveyard. In response I played Lorehold Charm selecting, "Return target artifact or creature card with mana value 2 or less from your graveyard to the battlefield." and choosing the Infirmary Healer in my graveyard. This failed and Infirmary Healer was exiled by Ascendant Dustspeaker. I don't exactly know how because I didn't expect this interaction to fail so I was…
1 vote -
Unable to set my pet
I have tried hard resetting my game, Deleting the app (I’m on iPhone), force retarting my phone, Resetting the client through the report a bug on the app, and I still can’t set my companion for any deck other than my default companion. I go into the deck stats and aesthetics screen when designing the deck, tap the companion select and I don’t even get an option for other companions that I have. How do I fix this?
1 vote -
Pc -1 error
I can't log in. It just says error code -1. Uninstalled numerous times. Restarted pc. Unplugged router for 10 minutes. Nothing works
1 vote -
Problems with gameplay
I am playing and when I apply an effect that allows me to look at or take a permanent from an opponent, it tells me to surveil instead.
1 vote -
ストリクスヘイヴンの秘密のプレリリースパックを購入しましたが、パック開封に表示されません。
ストリクスヘイヴンの秘密のプレリリースパックを購入しましたが、パック開封に表示されません。
購入画面の途中で画面が暗くなり、再度画面を表示しましたら、上記のようになりました。1 vote -
Transmogrant's Crown equipment
Equipping Transmogrant's Crown is impossible. it pulls up the equip cost selector but has Surveil and drag a card to the graveyard as the required option. The game stays stuck on this selection. You can cancel or select to equip at all. the play timer will kick on and eventually end your turn or the entire round.
6 votes
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