MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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540 results found
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Arena launched without update, crashed middraft
Playing on iOS, Arena launched without updating, allowed me to play several games, and then crashed mid-draft. Allowed an update after restart, which appears to have fixed the issue.
1 vote -
Entering match bug
At the stage of entering the match, after a few seconds it crashes into the match selection menu, it is relevant for all types of matches, the same thing happens on the PC and mobile versions of the game.
17 votes -
Premier draft crashed in the first pack
I was doing a limited event premier draft for final fantasy set and the draft selection crashed after only 3 picks from the first pack. I was unable to click the avatar at the top to see if the rotation was just slow because a player was taking his time (which is fine).
However I was unable to click it. After waiting 3 minutes, I left the draft and went to rejoin. I was unable to do so (see screencapture). This event happened about 5-10 minutes before me posting this post (around 11:30am Montreal time).
I was playing on…
2 votes -
Doppelgang crashed the game again and again
X= 6 having Doubling Season. crashed. simple yet never fixed from ages ago.
1 vote -
The game crashes in the starting screen on pc
I have arena on both android and pc. It is a week that i cannot play on pc because when i start the game on the initial loading screen the game crashes and auto close itself i tried deleting and reinstalling it but the peoblem persists. Meanwhile on android it works fine so i think it s only a pc problem.
2 votes -
Bristlebud Farmer trigger freezes iOS
Whenever my opponent plays Bristlebud Farmer the game crashes, I am unable to reconnect to the match.
iOS
It happened twice both with Bristlebud Farmer trigger on the stack, game freezes. I tried closing app+reopen but when it tries to bring me back to the game it freezes. I even tried restarting my entire phone. It happened in 2 separate instances.
I would expect the game to not freeze and crash when the trigger goes on the stack, and even if it did I would expect to be able to rejoin.
No screenshot to share… as game froze/crash…
1 vote -
Game crashes whenever a non land card is played by either player
Game crashes 8n historic ranked whenever a player plays a card. Playing on android tablet
2 votes -
MTGA.exe is not responding
The game opens normally, but when I hover over the daily missions or enter the deck builder, the game crashes and the message appears:
MTGA.exe is not responding
I tried deleting the game and reinstalling it in several ways, but I didn't get any results.
I've also updated my drivers and tried the solutions mentioned in the known issues.21 votes -
game crashes and closes after making food token
Good evening... I'm playing a quick foundation draft... And every time I or an opponent plays a card that makes food, the game freezes and closes. When I try to rejoin the game, it closes again. I can only return to the game after the match ends.
3 votes -
Ragnarock crashed my game during event
I was on the last round of the event about to win a collector booster box, I melded the two cards into ragnarock, and my game immediately crashed and lost me the booster box, I am extremely annoyed by this, considering it was the only event of this type I have ever played
1 vote -
Cube game crashed when opponent played Hazoret
I was playing on android, in the middle of an incredible comeback in a cube game vs boros aggro. I had stabilized for a couple of turns and started to go off with skullclamp and retrofitter, then the oppponent played hazoret and my game immediately crashed. I tried to open it again and it crashed again immediately. I then booted up my pc to try to resume but by the time I came back it was too late and i was already defeated. Please compensate me for this cube entry
1 vote -
Vincent's Limit Break:
Vincent's Limit Break crashes the game, and while it's on the stack, you can't rejoin the match without crashing back to desktop (no error code). Lost my match as it occurred twice on crucial turns.
(can't take a screenshot as the9 votes -
iPhone 16 crashes
The game is working perfectly fine until I’m ABOUT to start a match. The transition from loading screen to the actual match stops, stutters (music and screen both), and then closes out automatically. Try reloading in and as long as I’m in the match, it does the same thing as soon as it’s finished loading. I’m missing out on completing challenges and earning gold. Pretty disappointing.
1 vote -
Game keeps crashing
Jedes Mal wenn ich MTG auf meinen Android starte und ein Update ist, stürzt das Spiel nach 2 Zügen ab. Habe dadurch auf eine Event, umsonst Geld bezahlt, kann kein Spiel machen ohne das es abstürzt. Und ja mein System ist auf den neusten Stand und habe die App 2x Neuinstallatiert.
Dann lief es kurz und dann kam ein Update und zack wieder nur abstürze.
Kann das irgendwie gefixt werden?1 vote -
Multiple game crashes during draft games - "Waiting for the Server"
I have experienced game crashes during games today and yesterday. The cards started being unresponsive, then it cut to a black screen with "Waiting for the Server" message, then I got "kicked out" to the draft screen with the ability to start a new game. This happened at least four times and has caused game losses - twice today in a premier draft around 2:30 PM GMT+2, and twice in an EOE quick draft yesterday.
I want a refund for the drafts.
2 votes -
Game keeps crashing after i play my first land
I am playing on mobile (Android). After the most recent update, each time I play a match the game crashes after my first land is played. If I try and reopen the app, it attempts to reconnect me to the match and then crashes again.
1 vote -
*** - Unable to Login - Timeout and Attach Failed to Drop Other Attach - ***
Before I uninstalling MtG: Arena, I couldn't open Shop or Mastery due to "Crashing with a Unity Window (red exclamation point)". I uninstall MtG: Arena and re-installing it back. Now, I can't login with either timeout or "Failed to Drop Other Attach" error. What to do?
14 votes -
MTG Arena Crashes During Draft Causing A Lost
While playing a Final Fantasy Premier Darft, MTG Arena crashed. After openning the app and resuming the draft, I already lost a game.
1 vote -
arena
Arena keeps crashing when I'm in matches. I have to wait for the program to time out, then restart it and get back to my match. I can tell it's happening to other people, as there are often times in matches when they go idle for long periods of time. I'm on a Windows 11 PC, and haven't had this issue before.
17 votes -
Mobile Game crashes every 10-20 seconds
The draft I have been attempting to play is unplayable. I cannot get to three game actions between crashes. When I reconnect the countdown timer is already there.
When I reconnect I see this garbled text (screenshot provided)
I would like my most recent gem purchase refunded
1 vote
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