MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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2499 results found
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Super Hero Civil War progressed to both chapter 2 and 3 on the same turn
I was playing MSH limited and cast Super Hero Civil War, targeting only one creature, opponent's 5-drop 3/6 that taps for mana and gives additional counters. I passed the turn with a Spider-Man on my side of the field, I think opponent had the rare blue Loki 2/1 ok their side. During their turn they cast Pet Avengers and used it's power up ability, then passed back to me. Then, when my saga went to progress to the next chapter it had 3 counters on it, and prompted me to choose a creature to fight another one. After choosing to have the 3/6 fight the Loki, the ability from chapter 2 appeared ok the stack, giving my creatures +1/+1 and vigilance. Both abilities then resolved, and the saga sacrificed itself. Haven't ever encountered anything like this before. I was playing on mobile, on Android and on 5G. I unfortunately didn't get any screen shots; I think I was a bit too confused and dumb-founded at the moment.
I was playing MSH limited and cast Super Hero Civil War, targeting only one creature, opponent's 5-drop 3/6 that taps for mana and gives additional counters. I passed the turn with a Spider-Man on my side of the field, I think opponent had the rare blue Loki 2/1 ok their side. During their turn they cast Pet Avengers and used it's power up ability, then passed back to me. Then, when my saga went to progress to the next chapter it had 3 counters on it, and prompted me to choose a creature to fight another one. After choosing to…
3 votes -
July Season Bug Fixed but my Rank hasn't been
I was playing ladder in Diamond 2 yesterday and after a match I got the season rewards again (having already gotten them at the end of the May season after finishing in Mythic), got kicked down to Gold rank, and the profile page said it was July season as reported by many others.
The profile page has now been fixed (now saying June season) but my rank hasn't been restored to Diamond where it should be.
Could you please look into this and restore rank for those affected as it appears to have affected multiple people (looking at the bug reports and Twitter) and would require us to grind an additional two tiers just to get back to where we were the day before otherwise! Thanks in advance.I was playing ladder in Diamond 2 yesterday and after a match I got the season rewards again (having already gotten them at the end of the May season after finishing in Mythic), got kicked down to Gold rank, and the profile page said it was July season as reported by many others.
The profile page has now been fixed (now saying June season) but my rank hasn't been restored to Diamond where it should be.
Could you please look into this and restore rank for those affected as it appears to have affected multiple people (looking at the bug…6 votes -
Atlantis attacks
I was unable to cast Atlantis attacks with teamwork yesterday even though I had an untapped 4/4 (Wiccan, rising magician). The game only allowed to cast without teamwork. (During a premier draft)
5 votes -
Marvel Jumpstart Mana Base is very bad
Marvel Heroes "Jump In" Mana Base is Fantastically Awful*
The deck has 3 red cards and has no basic mountain yet has terramorphic expanse and farseek and basic landcyclers. Maybe tweak the shuffle algorithm or ensure a check for basic of every type you have if you have land searchers.3 votes -
Cards not working in Arena for new set/token not generated on Sentry the Golden Guardian
I am using a PC and in Arena I was playing on of my sealed event games against another player and when he cast Sentry Golden Guardian it never created the token it was suppose to for my side of the board. he didnt have any cards or abilities that would have negated the effect that would create the token. This led to me losing the game, I was unable to get the logs in time because I was roping in the game trying to salvage a win. but that card seems extra busted if it is not generating the token downside of the card.
I am using a PC and in Arena I was playing on of my sealed event games against another player and when he cast Sentry Golden Guardian it never created the token it was suppose to for my side of the board. he didnt have any cards or abilities that would have negated the effect that would create the token. This led to me losing the game, I was unable to get the logs in time because I was roping in the game trying to salvage a win. but that card seems extra busted if it is not generating the…
3 votes -
Cheater or completely broken card algorithm
I’m reaching out to you because I don’t quite understand how, when I play against an opponent with a deck of more than 100 cards, usually three things happen: The first is that they tend to have a good mana curve.
The second is that they usually have spells that also match their mana curve.
And the third is that they often draw several copies of the same card during the game.I wonder if we’re dealing with cheaters who modify the game, or if the algorithm that Magic: The Gathering Arena uses is completely broken.
The last match I played tested my patience. I’m attaching screenshots and I hope you’ll work on resolving either of the two scenarios mentioned. I don’t remember how many matches I’ve dedicated to this game, but at least over a thousand, and when it’s my turn to play with 60-card decks with 4 copies of the same card, I usually don’t get the same 'luck'.
I’m reaching out to you because I don’t quite understand how, when I play against an opponent with a deck of more than 100 cards, usually three things happen: The first is that they tend to have a good mana curve.
The second is that they usually have spells that also match their mana curve.
And the third is that they often draw several copies of the same card during the game.I wonder if we’re dealing with cheaters who modify the game, or if the algorithm that Magic: The Gathering Arena uses is completely broken.
The last match I…
3 votes -
Get rid of alchemy cards
Get alchemy cards out of brawl. It’s not fun and given that this is a way people can play magic without having to go to an LGS it really ruins the experience.
4 votes -
Brawl Matchmaking Overvalues Win Rate and Undervalues Deck Strength
Brawl’s matchmaking has become so consistently unpleasant that I am struggling to continue playing a format I once genuinely enjoyed.
The recurring experience is predictable:
I build a casual, thematic, or experimental deck.
I initially receive a few reasonably balanced matches.
The deck wins several games.
Matchmaking begins placing it against heavily optimized decks using top-tier commanders, efficient tutors, free spells, fast ramp, and repetitive value engines.
The deck is no longer matched according to its actual construction or power level, and the games stop being remotely competitive or enjoyable.This creates the impression that recent win rate or player MMR is being weighted far more heavily than the cards in the deck. Even when my deck contains no tutors and deliberately avoids the strongest staples, it can still be matched against decks constructed for maximum consistency and efficiency.
A thematic deck winning several games does not suddenly make it equivalent to an optimized deck. It may have benefited from favorable matchups, weaker opponents, good draws, or simple variance. Treating those wins as proof that the deck belongs in a substantially higher-power matchmaking pool punishes players for succeeding and gradually makes the queue worse the longer they play.
This is especially damaging in Brawl because the format increasingly contains cards that dramatically reduce meaningful variance:
Tutors that allow decks to access the same powerful cards repeatedly
Free spells that create huge tempo swings without requiring meaningful resource commitments
Commanders that generate immediate or unavoidable value
Extremely efficient ramp and interaction
Optimized “good-stuff” shells that use a commander mainly for its colors or passive advantageThese cards and strategies should carry substantial matchmaking weight. A deck containing multiple tutors, free spells, premium interaction, fast mana, and established competitive staples should not be evaluated similarly to a thematic deck merely because both decks happen to have comparable recent win rates.
The current system creates a destructive cycle:
Build a fun deck → enjoy a few games → win several matches → receive increasingly optimized opponents → become frustrated → stop playing → return later because Brawl used to be enjoyable.
This is not a healthy matchmaking experience. It discourages experimentation, creativity, and long-term engagement. It also makes players feel that the only choices are to accept consistently lopsided games, deliberately lose, or optimize their own decks and contribute further to the problem.
Please reconsider how Brawl matchmaking evaluates deck strength. At minimum, the system should place greater weight on:
Tutors and tutor density
Free spells
Fast mana and highly efficient ramp
High-impact format staples
Commander strength
Removal and interaction density
Infinite or deterministic combinations
Cards with unusually high inclusion and win rates
Overall synergy and consistency, rather than only individual card strength
The difference between a deliberately thematic deck and an optimized good-stuff listPlayer MMR and recent win percentage may have a role, but they should not override meaningful differences in deck construction. Players should not be punished for winning a few games with a weaker deck.
Brawl is trying to serve as Arena’s casual, Commander-like format, but its matchmaking often produces the opposite experience. Casual formats depend on reasonably similar expectations and power levels. Since Arena does not allow players to discuss power levels before a match, the matchmaking system must perform that function effectively.
Right now, it does not.
Please treat Brawl matchmaking as a core gameplay issue rather than an unavoidable feature of the queue. The format can still be fun, but the current system repeatedly drives players away from it.
Brawl’s matchmaking has become so consistently unpleasant that I am struggling to continue playing a format I once genuinely enjoyed.
The recurring experience is predictable:
I build a casual, thematic, or experimental deck.
I initially receive a few reasonably balanced matches.
The deck wins several games.
Matchmaking begins placing it against heavily optimized decks using top-tier commanders, efficient tutors, free spells, fast ramp, and repetitive value engines.
The deck is no longer matched according to its actual construction or power level, and the games stop being remotely competitive or enjoyable.This creates the impression that recent win rate or player…
4 votes -
Land algorithm
Your land algorithm is bullspit!!!!! I just lost my first 3 games in sealed because I drew nothing but lands. I also had to mulligan every game because I would get one land or all lands
5 votes -
Bought a mythic pack, only got a rare wildcard
I bought a mythic pack of Marvel and I only got a rare wildcard (see screenshot). I’m 100% sure it was a mythic pack because I had exactly 3300 gems, bought two packs, and as you can see in the screenshot below I have 2780 gems (I.e. I spent 520 gems).
3 votes -
cant concede during trigger
Once bloodletter of aclazotz starts an infinite combo with 1 damage pings, you cannot concede. If you have 1000 life from a lifegain deck and someone hits this infinite combo, you are stuck watching 1 damage pings for 1000 ticks
5 votes -
Bloodthirsty Conqueror
Hi, I have never played mtg in my life before
I installed mtg arena randomly 2 years ago on steam because of final fantasy and been playing, buying battle pass, its a cool game
Now, I'm facing bloodthirsty conqueror infinite combo about every 4/5 games on the standard ladder
I'm quitting the game for hearthstone and I'll spend my money there
However designed this card should grab the nearest shotgun and pop it in his mouth. Imagine a brand new player receiving this infinite garbage combo that any bozo can play. This card is also like 70$US in cardshop. Never seen something this ******** in a videogame my entire ******* life, I seriously thought it was a joke at first, like a bug or he hacked the game.
Hi, I have never played mtg in my life before
I installed mtg arena randomly 2 years ago on steam because of final fantasy and been playing, buying battle pass, its a cool game
Now, I'm facing bloodthirsty conqueror infinite combo about every 4/5 games on the standard ladder
I'm quitting the game for hearthstone and I'll spend my money there
However designed this card should grab the nearest shotgun and pop it in his mouth. Imagine a brand new player receiving this infinite garbage combo that any bozo can play. This card is also like 70$US in cardshop. Never…
5 votes -
Can’t load into Main Menu
I get a black error message prior to loading into the main menu saying my client is out of date, but I have checked the App Store numerous times looking for an update and none show up. I’ve reset my phone, my router, my data plan, and none of it has worked.
4 votes -
Arena cards in brawl are a HUGE problem.
I just had a game where my opponent took 15 extra turns in a row due to Alchemy card pay to win slop (I have no Alchemy cards in my deck) - These cards should either be removed from brawl OR people who don't have that slop in their decks should not match against people that run them.
And don't even get me started on "Acererak the Archlich" arena where they take Literally 10min per turn. not fun at all.
6 votes -
Ward protected commander being cast
I was playing Brawl against miirym, sentinel wyrm, and my opponent went to cast him from the command zone. I tried to counter with Devious Cover-Up and targeted 2 cards in my graveyard to shuffle back to my library, and I was given a warning that my spell would be countered by the ward ability; I had tapped out to counter the spell. Ward was not active at the time since the wyrm was not a permanent, yet my spell was still countered by the ward ability. To my understanding, Ward only applies if the card that has it already a permanent, which the wyrm had not resolved yet.
I was playing Brawl against miirym, sentinel wyrm, and my opponent went to cast him from the command zone. I tried to counter with Devious Cover-Up and targeted 2 cards in my graveyard to shuffle back to my library, and I was given a warning that my spell would be countered by the ward ability; I had tapped out to counter the spell. Ward was not active at the time since the wyrm was not a permanent, yet my spell was still countered by the ward ability. To my understanding, Ward only applies if the card that has it already…
3 votes -
Exile Return Error
Exile Return Error:** Permanents exiled until end of turn occasionally fail to return to the battlefield after the effect expires.
3 votes -
Ashiok, Dream Render
Ashiok, Dream Render's passive ability of preventing the opponent from searching their library does not currently work after the latest patch.
I tested this with Cleansing Wildfire, Price of Freedom, and Avengers Disassembled.
2 votes -
Cannot connect after July 21 update, Windows PC
After the July 21 update, I get the "Connection Lost" screen when I open Arena on my Windows PC. My computer is connected to the internet, and I am able to connect to the Arena server on my iPhone.
3 votes -
Bug regarding Hei Bai, Forest Guardian in Ranked Brawl.
Because I am Japanese, I will write in both English and Japanese.
English
In Ranked Brawl, it appears that the enchantment summoned from the deck by Heyavai, Guardian of the Forest's ETB ability is not chosen randomly, but rather determined by ascending mana cost.
Despite having seven different Shrine cards in the deck, the same enchantment is summoned first every single time across approximately 20 matches.Japanese
ランク戦ブロールで森の守護者、ヘイバイのETB能力でデッキから出てくるエンチャントがランダムでなくマナコストの軽い順に決められているように思われますデッキに入っている祭殿カードが7種類もあるのに約20戦で一回目に出てくるエンチャントが毎回同じエンチャントです
1 vote -
Timer stuck
I'm playing my last game in pick two draft. My opponent hasn't done anything for the last 10 min, but the timer is stuck and does not advance. I feel cheated out of a potential win. I'm on android.
3 votes
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