MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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No existing idea results
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3437 results found
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3 votes
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Android Mobile Client Freezing
Since the TMNT update on my Android mobile client, the game has become very unstable. It freezes mid game, typically every 2-4 games, leading to me being unable to take any game actions, and eventually timing out. The only fix is a full client restart. If I manage to get back in to the game in time to keep playing, the loading screen text will be nonsensical, and the background board in game will be a messed up checkered pattern. In this current state, the game on mobile is essentially unplayable. I have attached some screenshots showing the various stages of this glitch. The game can freeze during essentially any animation, and only seems to occur during an animation, and not during any phase where I have priority to act but do not do so.
Since the TMNT update on my Android mobile client, the game has become very unstable. It freezes mid game, typically every 2-4 games, leading to me being unable to take any game actions, and eventually timing out. The only fix is a full client restart. If I manage to get back in to the game in time to keep playing, the loading screen text will be nonsensical, and the background board in game will be a messed up checkered pattern. In this current state, the game on mobile is essentially unplayable. I have attached some screenshots showing the various stages…
7 votes -
Rank not updating after matches
Rank not updating after matches. I'm on Mythic top #1200, and doesn't matter how many matches I play, the rank sits at #781. Also in my profile it appears as Spart Tier 0 for both constructed and limited.
5 votes -
6 votes
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ランク戦を行ったが昇格することが出来ません
たった今タイムレスのランク戦を行っていました。ダイヤ１の5勝状態で勝利し、本来ならばミシックに昇格するはずがエラーが出てゲームが落ち、再び起動した際にはまたダイヤ１の5勝の状態でした。通信エラーだろうと思いもう一度勝利しましたが再びエラーが出てゲームがダウンし、再起動するとまたダイヤ１の5勝の状態でした。これはもう私のアカウントではミシックランクにはなれないということでしょうか？調査、対応を宜しくお願い致します。
5 votes -
My rank is currently at Spark Tier 0, and I haven't received any of the daily rewards I should have earned from matches.
My rank is currently at Spark Tier 0, and I haven't received any of the daily rewards I should have earned from matches.
6 votes -
Not getting credit for cards played or games winned
Not getting credit for colored cards played or games winned.
6 votes -
Mes quêtes journalières ne se résolvent pas, pas de décompte des cartes jouées ou des victoires
Mes victoires ne sont pas comptabilisées => 0 récompense
Ma quête du jour ne compte pas les cartes jouées.
Egalement un problème avec la file classée : le logo à disparu.6 votes -
Can't discard my cards as the game wants me to
The button to submit the cards just doesn't lit up when I select the cards I want to discard.
5 votes -
Rng Rigged Shuffler
Tired of dealing with this terrible RNG all day, they make me lose in absurd ways.
Imagine the RNG I have to lose against this cheap mono-black deck playing the meta deck Izzet Lessons.
I'm still losing in the midweek event; I only draw lands or useless cards. The RNG in this game is a joke unless you're a whale, a famous YouTuber, or have connections with certain people. This company should be sued for fraud by some powerful corporation.
I hope their investors lose money and MTGA shuts down forever for being garbage.todavía no paro de perder en el evento de mitad de semana, sólo robo tierras o cartas intrascendentes. El rng de este juego es una broma si no eres una ballena, youtuber famoso o tienes contactos con ciertas personas.
Esta empresa debería ser demandada por fraude por alguna compañia poderosa.
Cansado de andar todo el día con este rng tan malo, me hacen perder de cualquier manera absurda.
Imaginate el rng que llevo para perder contra esta mono black baratita jugando la baraja meta izzet lessons.
espero que sus inversores pierdan dinero y cierren mtga para siempre por ser una basura.Tired of dealing with this terrible RNG all day, they make me lose in absurd ways.
Imagine the RNG I have to lose against this cheap mono-black deck playing the meta deck Izzet Lessons.
I'm still losing in the midweek event; I only draw lands or useless cards. The RNG in this game is a joke unless you're a whale, a famous YouTuber, or have connections with certain people. This company should be sued for fraud by some powerful corporation.
I hope their investors lose money and MTGA shuts down forever for being garbage.todavía no paro de perder en…
6 votes -
Timeouts occur when they shouldn't (Android)
Ever since the TMNT update released I keep experiencing a bug where my timer ticks down while I'm unable to respond to a trigger that is on the stack that I can't interact with. I have to close the app and rejoin which results in losing matches either because I run out of timeouts or actions are chosen for me/skips to my turn have occurred.
5 votes -
game freezes randomly, was on token sacrafice but now its a plethora of game actions that freeze
use to freeze on token sac, now its just any random sac. I've literally made a mono green deck with no token generation to try and play a game and its still persisting.
6 votes -
Land
You know what's really awesome? Land! Running over 50% lands and can't get more than 2 out per match, yet the opposition draws 6 plus. What gives??? Literally destroys the joy of the game!
7 votes -
Out-of-turn Timeout
Recent bug/potential hack?
On mobile (Android)
Twice now in two days, and end of opponent's attack phase (two totally different decks, both opponent's deck and mine) the game does not progress to opponent's end phase. My timeout rope appears with no options, because it's not my turn, burns my timeouts, waits a bit, activates my timeout rope for a last time, and the game "ends" but doesn't give a victory/loss screen. Options wheel disappears, preventing me from leaving the match. Can still emote/interact with companions, but the only way to exit the match is to force close the game.
7 votes -
Game Freezing when Tokens Removed
On the android system any effect that removes tokens from play, including sacrifice, death, and exile, cause the game display to freeze up.
7 votes -
Time extension and auto concede happening during opponent's turn while waiting on their action to resolve on android
Turn auto concede off during opponents turn qnd make it only available during one's own turn
6 votes -
Indestructible masterfull flourish
Indestructible didnt work... I played masterfull flourish (instant) to protect my creature. Opponent destroyed all creatures... The one indestructible too...
2 votes -
Stuck and timing out during win
2nd time this week since the update i was about to win and could not do anything. It went straight to timing out.
7 votes -
Freezing on lander play for myself or my opponent, Game responds but lands never show on apple iPad with latest os and latest MTG arena cli
Steps
Play lander, or opponent plays. Lander
Lander card displays
Lands never display to select for myself, for opponent it seems it’s their turn (chat options still says your turn) and eventually gives the you’venot taken action messageRestarting app quickly will rejoin the match and show the cards or proceed after the opponents lander selection
7 votes -
Recurring bug
There is a recurring bug which stops the duel and takes as if the resolution of the effect is pending by my initiative and then makes me lose by inactivity when I can't interact with it
7 votes
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