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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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623 results found

  1. Pentad Prism is not available to craft.

    https://magic.wizards.com/en/news/mtg-arena/announcing-the-arena-powered-cube

    The above article lists Pentad Prism as a card that can be obtained through Powered Cube Prize Packs or crafted with wildcards. It is however not a card that can be crafted. If the list is inaccurate it needs to be updated. If the list is accurate then the only people that have access to the card would be people who are buying in to the event and this may cause issues for any tournaments that happen.

    3 votes

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  2. Edge of Eternities mastery pass

    Upon reaching level 59 in the pass I was supposed to get 2 Edge of Eternities mythic rare cards. I did not get any new cards. I know this since I love deck building and constantly trying to build new deck. It shows that I made it to that level in the pass but I didn't get anything from the reward.

    2 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  3. Jump-in event stuck bug - with steps to reproduce

    Hello,

    Last week, I experienced a bug where the jump-into event got stuck, which seems to have been occurring for a while now, according to the bug reports.

    Upon getting a win in the "Jump-into Final Fantasy" event, the "Play" button changed to "Home," and the "Resign" button disappeared, preventing the player from continuing or starting a new event.

    Since I encountered a similar issue during a Midweek Magic event a few months ago, I believe I’ve figured out what’s happening.

    The main cause appears to be when the event progresses to N + 1 wins before the reward for…

    3 votes

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    0 comments  ·  Events  ·  Admin →
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  4. Kicked during EoE draft

    Accessed an EoE draft with a draft token. Completed all of the picks (lucked out on 3 mythics) then have been repeatedly unable to access the app on both mobile and Mac. Once the function is reinstated, if unable to access the draft, I would like a refund for the draft token. I imagine I'll be out of luck for the awesome picks.

    Edit: I'm able to access the app, but not the limited formats and 3 packs are gone but the cards are not there. The draft picks are in my library, however.

    3 votes

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    0 comments  ·  Events  ·  Admin →
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  5. matchmaking

    Matchmaking in Ranked mode constantly pairs you several tiers above where you are currently playing; I'm playing on Platinum tier 4 yet I am constantly paired up against Diamond tier players. Like I get it if I've ranked up that far consistently but I have literally made it to diamond one time... I'm an okay player but this just makes getting a couple wins to get rewards take hours and ultimately not rewarding or fun.

    19 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  6. Mastery pass

    I don't get rewards from mastery pass. I payed for this. Pls solve quick or refund!

    16 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  7. Aetherdrift Mythic Pack Wasn't a mythic

    Had bought a mythic pack with gems and not only did I not gain progress towards a Gold Pack but it wasn't even a mythic I got a rare.

    2 votes

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    1 comment  ·  Store  ·  Admin →
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  8. Cards removed from Arena Direct card pool

    entered the modern horizons 3 arena direct this morning at 9am MST, I opened up the packs and was taking a look at the rares. After clicking to the next screen to build my deck, a few of the rares that it said I opened were not in the card pool.

    One of the rares that is missing is “Abstruse Appropriation” which I know I saw in the pack opening. (see attached screenshots to see it is not present in the card pool).

    Not sure how this one can be resolved, but I guess a refund of the event is…

    11 votes

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    0 comments  ·  Events  ·  Admin →
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  9. Missing Cards

    There are missing LOTR and DnD cards on Arena. I bought packs searching for these cards, only to find out they were never even possible to get. On top of that, Fallout, my favorite IP doesn't have any cards on Arena at all.

    Saying "Commander Format" as the reason is absurd. MTG Arena is advertised as the same MTG experience, except digital, yet there are tons of cards missing.

    My friends and I can't play in person like we used to, due to living across the world. Update Arena to include missing cards, so the game can be enjoyed as…

    3 votes

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  10. Ranked queue for Brawl

    Please consider creating a Ranked queue for Brawl. It would give players another option to earn rewards for those who do not want to play Standard, Historic, or Draft.

    18 votes

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  11. Yargle Day Achievement

    I won a game in which my own creatures in the deck are vanilla, and yet no reward. Further the deck contains 25 cards from set:dar” (dominaria) and yet that game count has not gone up for the achievement either

    1 vote

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    1 comment  ·  Events  ·  Admin →
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  12. Stick Alchemy EOE set advancement in the player profile to cards which can be actually obtained from boosters

    Alchemy EOE set advancement takes count of ten rare "tapland" which cannot be obtained form boosters. This choice has the effect to misleading information in Alchemy EOE set advancement in the player profile. The set advanecemnt in my opinion should consider only the cards that can be actually found in the booster packs.

    The misleading information resulted me in buying the wrong amount of boosters from the store in order to complete the set.

    2 votes

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  13. Daily Quests Timer

    My daily quests aren't updating. The timer just keeps on refreshing. It is very annoying because I am trying to grow my account and one of my favourite things to do in MTGA is the daily rewards grind. Please fix it.

    21 votes

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  14. Unwanted Booster trade or trash

    Allow for players to either exchange earned boosters for other boosters or trash them. I want nothing to do with Through the Omenpaths and am not opening my earned packs on principle.

    You know what you did, and I refuse to give you an “attaboy, good job”.

    1 vote

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  15. quick draft

    Quick Draft rewards not progressing - Played 3 matches and paid for entries and not getting any update on the quest

    15 votes

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    0 comments  ·  Events  ·  Admin →
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  16. Show Mythic ICRs from Master Pass

    In the Mastery Pass track, when the reward is a Mythic or 2 Mythic cards, it doesn't show as "pop up rewards". I always need to go to my collection to see what the 1 or 2 new Mythic cards are that I've just received.
    Please show them in the pop up rewards like all the other Mastery Pass rewards.

    1 vote

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  17. Missing Mastery Orbs Rewards

    Hi there, I have spent 2 mastery orbs claiming overlord hauntwood and unstoppable slasher but they are not added to my collection.

    4 votes

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    2 comments  ·  Events  ·  Admin →
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  18. Multiple Issues due to update?

    A few hours ago I was still active in the Final Fantasy Draft, going 3-2 with 1 life remaining. The remaining time for the event was about 5 hours. Right now, this shouldn't have been elapsed, but the event isn't active anymore and I also didn't get my packs nor gems.

    When this started, Arena had serious difficulties with matchmaking. Both pc (Steam) and phone (iOS) had no connection issues, but I was "waiting for opponent" forever and if the match pretended to load, it didn't proceed to any gameplay.

    Please, Arena team, fix this and look back into your…

    1 vote

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    0 comments  ·  Events  ·  Admin →
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  19. Rare wildcards disappeared

    When I opened all my packs today, I had 6 rare wildcards. I tried to use 3 on a new rare I got that I liked and they system gave me an error message saying the server was busy. No problem, I kept looking over the cards. I tried again on a different card from an older set and it worked, but now I only have 3 wild cards left, when I should have 5. Please fix this.

    2 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  20. Got 20 gems instead of a rare

    I opened a Kal pack and I received 20 gems instead of a rare. I don’t have the entire Kal rare collection.

    14 votes

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