MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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539 results found
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Lost EoE Packs
I loaded onto MTG Arena and claimed my free EoE packs (3 of them). I also spent 2600 gold to purchase 2 more packs. When attempting to open them, the game kept crashing (about 3 times) and when I eventually got back in, the packs were gone.
I've checked my recent EoE cards, I've reset the app (Steam and iOS), and I've checked the store and they are not anywhere to be found.
Please can you get these packs back out to us...
3 votes -
Crush while playing match
While playing BO1 standard ranked match, crashed the game.
Android can't get the log, sorry.2 votes -
Kumano Faces Kakkazan
Casting Kumano Faces Kakkazan on mobile (android) crashes the game. Was playing unranked pioneer at the time.
2 votes -
Casting Faithless Looting with flashback crashes Android client.
I haven't had this issue until the most recent update, but in Timeless, when I cast Faithless Looting with flashback the client freezes and exits the program. Seems to be pretty consistent, has anyone else experienced this?
1 vote -
Omniscience
Whenever I play Omniscience or Omniscience is played against me with abuelo's awakening, the game crashes. When I tried to go back in the game crashes again and again until seemingly someone concedes or the Omniscience was gone when I'm back.
This has made Standard rank literally unplayable for me as I auto lose to Omniscience. Please resolve urgently
2 votes -
Vincent's Limit Break
Just lost few games in a quick draft because the game crashes every time I tried to play Vincent's Limit Break.
After rejoining the match it was already new turn, so too late to recover.
After replaying Vincent's Limit Break after rejoining, the same thing happened again.
Played on Android Phone, never had problems with game crashing until this situation.2 votes -
Client freezes or crashes with triggered habilites on android
2025.49.20.4160.1156372
1 vote -
Game locks up, "waiting for server" forever, sometimes ends match out of nowhere
I've had to stop playing. I haven't been able to play to the end of a game in a while. I hoped the new update would fix it. It doesn't.
The game has recently started locking up mid-match. It becomes impossible to do anything. Sometimes it takes me back to the main menu and then back into the match if I click "play." Sometimes it just hangs forever requiring a force-quit. Force-quitting the game and reopening it used to resume a match which was stuck on "waiting for server," but now it never works.
Also: the game has consistently crash…
3 votes -
プレミアドラフト中にゲームが強制終了して、負けとなった
2025/5/5の21:55頃、ドラフトのゲーム中にいきなりゲームが強制終了して、添付の画面に移行しました。
2回ほど同じ現象が起こり、ゲームができない状態です。
アカウントはyamahahako#74998です。
参加ジェムの返金対応をお願いしたいです。At around 21:55 on 5/5/2025, during a draft game, the game suddenly crashed and the attached screen appeared.
The same thing has happened twice now, and I am currently unable to play the game.
My account is yamahahako#74998.
I would like a refund for the participation gems.3 votes -
Client crashing at log in due to resolution issues
Can't launch the client due to resolution issues. I have attached the message I get when launching the client.
1 vote -
Daily and Weekly XP Missing – Support Says It’s Fine?
I contacted support because I noticed that my mastery XP ends in 25, which doesn’t make sense based on how XP is awarded.
To clarify:
I’ve completed all daily quests since the mastery pass started.
I’ve also completed 15 wins for the weekly XP, which should give 3,750 XP (15 wins × 250 XP per win).
Daily quests give 250 XP per day, and weekly wins give 250 XP per win, up to 15 wins.
So the total mastery XP should increase in big chunks—especially with daily quests and weekly wins fully done—and shouldn’t just end in 25.
But my…1 vote -
help redirect bug
Oh yeah.... so when trying to report a bug... it continually redirects... that's fun. Especially after the client crashed and then bugged... and then several bugs for sign-in etgc...
2 votes -
quick draft dissapeared
My quick draft dissapeared, i was starting a game, then my game crashed, after that i had an update, after finishing the update my quick draft dissapeared
2 votes -
mythweaver
Mythweaver Poq plus Ashaya, Soul of the Wild creates an infinite loop wherein the two cards see each other and crashes the game without any interaction from the players
2 votes -
Draw Engine reading deck wrong
I've had an account since the beta testing, and in the last few months I've had extremely statistically inaccurate game play. I mostly do drafts nowadays, and don't find this issue with any constructed or brawl game play, so I am curious why it specifically happens in draft rooms.
Almost every time I play a spell that moves a card from my library to my graveyard directly, or have a draw and discard effect where a single instance puts a card into my hand, and then a card into the graveyard, my deck becomes... stacked? I've had multiple instances where…
1 vote -
Sabotender
Whenever I have sabotender and play a land, my game crashes and forces me to essentially forfeit the match, it's rather frustrating as instead of actually being able to act and take advantage of sabotender. I just lose.
2 votes -
Mac app completely broken, doesn't open
The mac app is completely broken after most recent update. It gets to loading the card database and then crashes out.
I've tried uninstalling and reinstalling and still get the same issue.
2 votes -
A single cast Doppelgang X=6 crashed the game (screenshot)
again, do you devs even care this problem? Abandoned?
1 vote -
Game crashes and takes me to my mobile home screen.
Since latest update on 6-25-25 I can enter a match place mana and a creature then the game completely kicks me to my mobile home screen on android and the cards played are not counting towards the daily challenges posted. Is there any fixes as everything is up to date on device.
1 vote -
Unable to play on the android app.
The app crashes every time I try to play a match. The only way around this is to select recently played to play a match. Still can't select a deck, I have to use the last one before the bug
2 votes
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