MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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5977 results found
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Sideboard Bug Bo3/ Problema con el sideboard Bo3
El sideboard jugando explorer bo3 da problemas, a veces haces click en las cartas y no te deja cambiarlas, si tienes por ejemplo kaheera y metes otra criatura que no es compatible se queda pillada la aplicación, incluso reseteando el cliente (en vez de quitar a kaheera automáticamente como sería lo lógico o preguntarte si la quieres quitar de compañero)
A veces salen imágenes blancas por el menú después de estos bugs.
Ojalá lo pudieran arreglar ya que el bo3 es un elemento clave del juego.The sideboard when playing explorer bo3 gives problems, sometimes you click on the cards and it doesn't let you change them, if you have for example kaheera and you put another creature that isn't compatible the application gets stuck, even resetting the client (instead of removing kaheera automatically as it would be logical or asking you if you want to remove her as a companion)
Sometimes white images appear in the menu after these bugs.
I wish they could fix it since bo3 is a key element of the game.El sideboard jugando explorer bo3 da problemas, a veces haces click en las cartas y no te deja cambiarlas, si tienes por ejemplo kaheera y metes otra criatura que no es compatible se queda pillada la aplicación, incluso reseteando el cliente (en vez de quitar a kaheera automáticamente como sería lo lógico o preguntarte si la quieres quitar de compañero)
A veces salen imágenes blancas por el menú después de estos bugs.
Ojalá lo pudieran arreglar ya que el bo3 es un elemento clave del juego.The sideboard when playing explorer bo3 gives problems, sometimes you click on the cards…
2 votes -
Deck not shuffling
I’ve played over 50 games in the alchemy (both ranked and normal) and I’ve only had about half of the cards in my deck actually come into play. It’s like it’s stuck dealing the same specific cards and not allowing me to use the rest of my deck. Even when I mulligan I don’t see the other cards. My deck size is 62/60. I’m not sure if that has anything to do with it or not but before the last update my deck seemed to shuffle more efficiently.
6 votes -
Product Suggestion
This game is so manipulated to the extent I'm being paired with people with same decks consistently when I win or shuffler screwed. The shuffler is either giving me stacked cards or lands even in a low land deck. It seems you either just win by a landslide (no puns here) or get stomped out there is no good MTG games anymore. This game used to be something I enjoyed but at least it's pushed me back to paper... oh yeah my "Product Suggestion" Nothing, you guys have never listened to consumers it's all about digital marketing.
8 votes -
Nerf/Ban Alchemy cards
Sorry not sorry, the Alchemy cards are unbalanced and make the experience of playing a match stressful and/or unfair. I understand that alchemy is a "full digital" format, but creating cards that even in the physical format would be banned everywhere should't be your focus. Grenzo, Crooked Jailer and Mythweaver Poq are just a couple of example, but I could cite every creature with the intensity keyword (another senseless feature of Alchemy). I say that these card are unfair because there is no strategy nor there Is a downside/balance/cost for the abilities of this card. Take Mythweaver Poq: it copies a non land land when it enters the battlefield. Now I have a card/commander (in the Brawl matches it is gaining popularity very quickly because of this, I guess why) that makes me play two land per turn, and moreover one is a copy of another one.
My suggestion is to nerf these cards so they don't make people quit the match as soon as they see the card (trust me, it's happening), or make a division in formats between one where you can use Alchemy cards and one where you can't.
Or don't, but you won't attract players (who probably plays the physical format) if this is you focusSorry not sorry, the Alchemy cards are unbalanced and make the experience of playing a match stressful and/or unfair. I understand that alchemy is a "full digital" format, but creating cards that even in the physical format would be banned everywhere should't be your focus. Grenzo, Crooked Jailer and Mythweaver Poq are just a couple of example, but I could cite every creature with the intensity keyword (another senseless feature of Alchemy). I say that these card are unfair because there is no strategy nor there Is a downside/balance/cost for the abilities of this card. Take Mythweaver Poq: it copies…
10 votes -
Shuffling algorithm
Hello, even today you can find me here talking about card shuffling and mana flood. Even yesterday Wizzard's support scammed me with the classic bot message, they don't even read what is written in the reports. Today I played in the standard event where I made 13 because I drew in 4 games in a row from the fourth card onwards in identical order 2x reckless impulse and 4x wrenn's resolve, for 4 games in a row, I lost 2500 gold "gaining" 50 gems.
Now, I understand that actually this thing can happen in a real game, but 4 times in a row seems beyond the realistic statistic, to give you an example if we roll a D6 die it has only a 0.0046% chance of getting 3 times the 6. Now, without going into detail, the fact that he has drawn the exact same 6 cards 4 times in a row in the exact same order, we can imagine that it has a value much lower than 0.0046% without calculating it.
This is the umpteenth time I've lost resources because of shuffling, do we want to do something or do you like to read criticism? Is this platform for anything? Again, if it had happened on MTGO, how long would it have taken you to fix it? 2/3 minutes? Money is nice, I know, Wizard, but I'll already give you a lot of it on paper, at least let me test the decks on Arena, so you'll only lose the audience and possible future customers.Hello, even today you can find me here talking about card shuffling and mana flood. Even yesterday Wizzard's support scammed me with the classic bot message, they don't even read what is written in the reports. Today I played in the standard event where I made 13 because I drew in 4 games in a row from the fourth card onwards in identical order 2x reckless impulse and 4x wrenn's resolve, for 4 games in a row, I lost 2500 gold "gaining" 50 gems.
Now, I understand that actually this thing can happen in a real game, but 4 times…10 votes -
Cheating
I am sick and tired of playing employees of the company and the cheating they do to make sure you lose, it isn't and algo problem its an employee problem and they should not be allowed to play against non employees. Its pathetic that you are not transparent about the matches and allow the players to view what transpired so as to become better players, but thats not what you want, you want money that is all. I just posted about this problem earlier on several other complaints and what do the employees do in response make sure I played them in the draft and watched as they delivered beatdowns so bad that one match was me watching all lands be drawn and them gaining 11 life and me losing 20, final score 31 - 0. Then the next match I played against another employee who used an all creature deck based on counters, and he had turn 1 the low drop green that allows you to put a counter on it when another counter is put on a creature, next two turns, the guys who give a counter to every creature that enters, the next two guys were creatures that put counters on other creatures, the next guys was a counter trigger flier and the next was all counter creatures get first strike. Another blowout by playing an employee and the final match of the night another employee playing a life drain deck with unlimited gain life lose life, not a single card they played did not do this. A bunch of inferior Z's whose heritage got them cushy jobs being sociopaths and cheating people out of money.
I am sick and tired of playing employees of the company and the cheating they do to make sure you lose, it isn't and algo problem its an employee problem and they should not be allowed to play against non employees. Its pathetic that you are not transparent about the matches and allow the players to view what transpired so as to become better players, but thats not what you want, you want money that is all. I just posted about this problem earlier on several other complaints and what do the employees do in response make sure I played…
3 votes -
Jump In
I have played Jump In several times since Murders of Karlov Manor was released and have not been offered any of the new packets as my first selection - I was offered a new packet once as my second selection. I have played Jump In enough in the past that I should have received a choice of a new packet every time; according to your rules about packet selection.
Something similar happened for a few sets in the past where you would not get to choose a new packet sometimes. That seemed to be fixed for the last set or two. Now with MKM I can’t choose any of the new packets.
Please fix this bug so that Jump In can continue to be the great event that it is!
I have played Jump In several times since Murders of Karlov Manor was released and have not been offered any of the new packets as my first selection - I was offered a new packet once as my second selection. I have played Jump In enough in the past that I should have received a choice of a new packet every time; according to your rules about packet selection.
Something similar happened for a few sets in the past where you would not get to choose a new packet sometimes. That seemed to be fixed for the last set or…
20 votes -
rigged rng
How rigged this game is to make you lose in beautiful forced streaks, it doesn't matter, it absolutely doesn't matter what you do, deck you play, mulligans, etc. it doesn't matter, if you play bo3 it doesn't matter, your hands are garbage, they always have the perfect card to beat you , it doesn't matter hahaha except for their youtubers, people with influence or whales.
Don't put money into this garbage, they humiliate us in bad ways, I hope that in their next lives they receive this karma, it will come to them :)11 votes -
Indestructible bug
Hello, I'm using indestructible creature. In every tournament I've been in a -x -x doesn't kill an indestructible. I've seen it happen in this game multiple times, and even contacted a couple judges to ask. They've all said it shouldn't die, and I was wondering if it's different on here or an error.
13 votes -
Match Making is horrible! It's totally unfair
I've been playing MTG arena since the BETA, and it's never been so bad in terms of match making.
I always play with aggro or monster-based decks and 90% of my games were against control or UR decks that are full of magic (which are totally counters).
I then created a deck that would be anti-magic, a DnT Historic Mono White deck and now I fall 80% of my games against aggro or monster-based decks.
I thought this problem was only in BO1 ranked matches so I tested in BO3 ranked matches, and the first three games were against aggro or monster-based decks.
I switched to my GW deck and started playing only against spell or control decks.
So does this mean that 70%-90% of my games will be against counter decks regardless of which deck I use?
After years of playing I finally decided to uninstall and give up on Magic Arena. I've been playing physical MTG since 1999 and I've never been so angry with MTG in general.
I hope they rethink and try to resolve this, then I can have fun with this game again.
Thanks!
I've been playing MTG arena since the BETA, and it's never been so bad in terms of match making.
I always play with aggro or monster-based decks and 90% of my games were against control or UR decks that are full of magic (which are totally counters).
I then created a deck that would be anti-magic, a DnT Historic Mono White deck and now I fall 80% of my games against aggro or monster-based decks.
I thought this problem was only in BO1 ranked matches so I tested in BO3 ranked matches, and the first three games were against aggro…
8 votes -
Tinybones the pickpocket not working
This is a bug with how Tinybones the pickpocket works (well doesn't work). I was dealing ALL SORTS of combat damage to a player and Tinybones, the pickpocket's ability wasn't triggering. I was supposed to be able to cast stuff from their graveyard. I had mana available and all they had was non-creature spells in the grave.
12 votes -
Rng
Fix the Rng I drew 6 land in a row in a 20 land deck and drew 10 lands in a 24 land deck. I could take a pros deck and this still happens. You guys need to make a Public announcement on the state of your Rng because the game is as close to unplayable
5 votes -
Allow card styles in draft decks
Given that a part of the MH3 experience on arena is Psychic Frog's hideaway & card styles are available for cards that are common in draft, it's ridiculous to me that the card styles can't be applied to draft decks. Where else would you care about a "Fanged flames" card style?
WOTC, can you please allow us to use card styles in draft decks?8 votes -
Gem purchase unsuccessul -> endless "waiting for the server.."
Gems can't be purchased. Whenever I click on purchase, the screen "waiting for the server.." appears and nothing happens for ages.
11 votes -
Product Suggestion
I got a product suggestion.
Stop all the stupid ******* endless loops.
It’s not fun to sit there and watch whoever just downloaded the most recent deck because they saw a build on youtube run endless loops of **** while I can’t even get the ******* mana I need just to play a 3 mana card.
Fix your ******* algorithms.
Oh,and shuffle your **** once and awhile…
7 votes -
unable to purchase anything from store
Tried purchasing Bundles and Gems from the store the past 2 weeks, however once I click purchase. The screen is stuck on a "Waiting for Server" loop and I'm unable to complete the purchase. Any feedback or support to correct this would be very helpful.
I tried to purchase some of the outlaw junction pre-release bundles and the Mastery Pass bundles while they were on sale but were unable to, which was unfortunate.
11 votes -
Non-random RNG + Gaslighting players
Make the algorithms RANDOMIZE opening hands, card draws, and opponents - be HONEST with players and stop trying to gaslight us. Yes, we know that the algorithms are "working as intended", and that is PRECISELY the PROBLEM. IF they are random (which we can clearly see they are NOT) show us the proof; let's see the scripts and / or the test results conducted by third party companies. That your company only responds with canned messages denying what we can clearly see with our own eyes and compare with experiences using paper products shows how much of a problem this is with players.
Make the algorithms RANDOMIZE opening hands, card draws, and opponents - be HONEST with players and stop trying to gaslight us. Yes, we know that the algorithms are "working as intended", and that is PRECISELY the PROBLEM. IF they are random (which we can clearly see they are NOT) show us the proof; let's see the scripts and / or the test results conducted by third party companies. That your company only responds with canned messages denying what we can clearly see with our own eyes and compare with experiences using paper products shows how much of a problem this…
5 votes -
Add deck type "Friendly Brawl Rebalanced" to direct challenge
At this time, the only option for playing brawl in direct challenge matches is the deck type "Friendly Brawl."
All other brawl deck types ("Standard Brawl," "Historic Brawl," and "Friendly Brawl Rebalanced") are loaded into the direct challenge as deck type "Friendly Brawl."
Consequently, Alchemy Rebalanced cards are automatically switched for the original, non-rebalanced cards in those decks : there is currently no way to play Alchemy Rebalanced cards in brawl matches using direct challenge.
This results in a situation where players cannot 100% replicate the public queue "Standard Brawl" and "Historic Brawl" play experiences in a direct challenge versus their friends.
Please solve this by adding the deck type "Friendly Brawl Rebalanced" in "Challenge Match" direct challenges.
At this time, the only option for playing brawl in direct challenge matches is the deck type "Friendly Brawl."
All other brawl deck types ("Standard Brawl," "Historic Brawl," and "Friendly Brawl Rebalanced") are loaded into the direct challenge as deck type "Friendly Brawl."
Consequently, Alchemy Rebalanced cards are automatically switched for the original, non-rebalanced cards in those decks : there is currently no way to play Alchemy Rebalanced cards in brawl matches using direct challenge.
This results in a situation where players cannot 100% replicate the public queue "Standard Brawl" and "Historic Brawl" play experiences in a direct challenge versus…
160 votes -
サイドボードがちゃんと表示されない。 Sideboard is not displayed properly.
BO3のエクスプローラーのデッキ構築画面でサイドボードを選ぼうと思ったら7枚のBO1用のサイドボードしか表示されない。
ビッグスコアと物語カードのスキン選択も挙動がおかしい。不便だから早く直してほしい。
When I try to select a sideboard on the BO3 Explorer deck construction screen, only 7 sideboards for BO1 are displayed.
The skin selection for the big score and story cards also behaves strangely. It's inconvenient so I hope it gets fixed soon.
10 votes -
Unable to select creature to attack/defend
Unable to select creature to attack/defend - during game event after recent update.
11 votes
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