MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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1447 results found
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Need refund for a Spider-Man draft
I signed up for a pick 2 event draft and wasn’t able to find a table for a while (like 5 minutes). I clicked to leave the event thinking it was probably frozen and I would get my gems back and I didn’t. In fact after I left I couldn’t even sign on for about a half hour. I’m on IOS.
2 votes -
Give Sparky Decks
I think it would be really cool to have the ability to give Sparky access to one of my decks for training. The basic ones Sparky chooses among get old fast, and she very quickly becomes obsolete. The only point of trying out my new decks against Sparky at this point is as a sanity check that I didn't go too off the rails with a new idea.
However, if, for example, I could have given Sparky my Dimir rogues deck during Zendikar Rising, she would have become a very useful training partner. I could try a new anti-Rogues deck…
28 votes -
BUG: Play 3 quick draft for 1000 gold FF
BUG: Play 3 Quick Draft for 1000 gold not working, I played 3 games in FF Quick Draft Event but the progress tracker did not update and I did not receive the reward.
5 votes -
Gameplay Bug
Since the update I can’t see my life total and my icon is in the center. I have iOS. I tried restarting and it’s been like this for at least two days.
1 vote -
shuffle
Why do the pole sitting developers suck at their job so much? Is it intentional? For greed? Are they mentally challenged? Should they go back to school? Legit curious. Are they on the pole and just too weak-willed to do anything about it? Like being bullied in grade school. Are they fake and just like pretending to be derpalerp? Do their bosses know they cant code? Can they be replaced? Do they suck that good that it doesn't matter how bad they suck? Do they let their children do the coding? Do they outsource it to India? Have you looked…
21 votes -
Impossible to get collection
Title says all. Impossible to connect to servers in a stable manner. The error states 'network error - unable to get collection'.
Tried all possible solutions listed in the troubleshooting section and nothing worked.
10 votes -
Segregate Alchemy in Brawl
Dear WOTC,
It is no shock that 95% of your community hates Alchemy. It's probably one of the worst ideas you have ever come up with. Not only are the cards completely broken, you force players to have to face them in Brawl. Brawl is the closest product you offer to Duel Commander on Arena, yet you don't adhere to its ban list, you make rebalancings that are not logical according to the power level and force feed players the Alchemy card pool. The result is that a Brawl player who wants to get as close as possible to…
9 votes -
Bug with sealed draft gems/packs
I’m having issues with receiving gems/packs after wins for sealed avatar event. I’ve gotten 3 wins so I should have won multiple packs and gems but haven’t. This is for IOS
3 votes -
Tinybones, Bauble Burglerer bug
In the current midweek magic event, Tinybones, Bauble Burglerer does not work as it is supposed to. Cards in exile with stash counters on them can not have mana spent on them as though it were mana of any color, despite the card reading "During your turn, you may play cards you don't own with stash counters on them from exile, and mana of any type can be spent to cast those spells."
24 votes -
Fix the matchmaker or I'm done spending money on this game.
I'm serious, it's so obvious that losses only occur back to back to back and the matchmaker clearly favors topdecking whoever it wants to win. It's total *****.
Stop trying to rig it to discourage people to get their dailies. Or I'm totally done. Ask Marvel how the whole, 'bye Felicia' to your customers works out for book sales.
***** too buddy.20 votes -
FIC set is not listed on "Advanced Filters" screen
Final Fantasy Commander (chocobo set symbol) cards were recently added to Magic Arena when the four Final Fantasy themed Brawl decks were added to the store, but although you can manually enter "S:FIC" in the search box on the Deckbuilding/Collection screen to see only Final Fantasy Commander cards, FIC is missing from the list of sets in the "Advanced Filters" screen. As a matter of fact, if you select the checkbox labeled "All Sets", the cards are actually filtered out of your view - the only way to see them is to make sure the Advanced Filters screen has no…
3 votes -
Can’t cast Tiered spells
When I hover over a tiered spell on my iPhone, it causes a great amount of lag, particularly if there’s more than 10 permanents on the battlefield. It makes it impossible to cast one of the spells making the card essentially dead in my hand. It even does it when doing deckbuilding so I can’t properly read the cards. My iPhone is a 16 plus with plenty of memory and iOS is up to date, as is my Arena app. It’s hard to enjoy this brand new set when one of the new mechanics can’t even be used.
3 votes -
Card problems in tutorial
In the merfolk tutorial battle, after my first turn, all cards hover above the field and when a card is laid they float in the left side, clipping into each other. This makes the game **** near unplayable.
I already know how the game works but I can't access it until I pass the tutorial, which is impossible due to these issues.19 votes -
Disconnected Mid-match
- Be in a match. Lose connection even momentarily
- iOS
- Get kicked out of the match. Sometimes restarting the client enables me to reconnect. Other times it does not.
- Not get kicked out in the first place or at the very least make it easy to reconnect.
- Not much to show. It brings me back to the match screen and only records it as a loss later.
- As mentioned, sometimes closing the game and reopening it allows me to reconnect.
All in all, a very frustrating experience. Makes me not want to play the game at home.
3 votes -
Opponent Mirror Matching
- I build a new deck
- I play a mirror match, sometimes for several games in a row
Question (please answer): Can you provide us with details on WHY this happens, how we can avoid it, and consider a game format that has ZERO influence on player matching? What's wrong with random matching? It allows your customers to test decks properly rather than with the Arena finger on the scale.
Question (please answer): Do you provide your customers with an explanation? How your algorithm works? Why they will never be matched against certain deck types (unless they switch the deck they…24 votes -
Sudden 'Waiting for Server' and match end
I was playing a Traditional Arena cube draft match when the waiting for server screen popped up. This was unusual, as generally when the client has connection issues, there is a long period where no game actions occur. However, this happened instantly (right after a Scarab God activation was placed onto the stack in response to a Midnight Clock trigger, though I doubt either was related). After a few seconds, I was kicked out to the main menu, which was working normally. I was never prompted to rejoin the match. Obviously, this was frustrating as it resulted in my having…
7 votes -
Urza, High Lord Artificer 5 Mana Activated Ability not working correctly
When it is the main phase of your turn and you activate the 5 mana activated ability of Urza, it only lets you cast creature spells and no other types of cards. I am unable to cast artifacts or enchantments. I understand why i can't cast an instant card or sorcery card with no valid target, but it's very frustrating to have pulled a great card I need to use and I can't cast it because of a glitch in the game.
1 vote -
Starter deck duel
Starter deck duel - I’ve won 7 times and can’t get this to progress. I’ve contacted support and they said
“ You can skip all the tutorial elements by selecting Adjust Options in the upper right and then Account. Select the Skip Tutorial option and confirm your choice, and you'll bypass the tutorial and Color Challenge”
This option is not on either mobile iOS or PC menus. Please advise .
2 votes -
Torgal as commander does not working properly when returned to hand
I got my commander returned to hand. The game passed priority to attack and after that ended turn. I had 3 Mana available. Next turn I could cast it for two Mana. It looks like the check was for 4 Mana as a t would be increased if it would be returned to commander zone.
On yet next turn it passed priority when I had 3 Mana and another two Mana creature on hand. It looked like also checks for all other cards in my hand was increased by 21 vote -
Transparency with RNG, algorithms, test results
A few months back I recorded 1000 of my b01 ranked games, including land draws as a proportion of cards seen (drawn/scried/milled/whatever was on top of my deck). I calculated the probability of that land draw using a hyper geometric calculator. I assumed the odds of land draws should follow a normal distribution with the mean being a land draw that is proportionate to the lands in the deck.
I found that games were more likely to be .5 standard deviations away from the mean, in each direction, than they were to be close to the mean. About 22% chance…
5 votes
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