MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
--------------
If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.
- or
245 results found
-
Bought Packs but error occured
I bought 6 packs through MTG arena. Gold was deducted (6000 gold) and then an error message popped out saying internal store error. I got the packs but when I tried to open them, another error popped out but had nothing written on it but a OK button. I did not get any cards, nor did the wildcard counter reflect I opened any packs.
1 vote -
Evident Error in Advertised Packs for Mastery Pass Level Boost
When browsing the mastery pass for Lorwyn Eclipsed I noticed the absolutely astronomical pack offerings for skipping 10+ levels. At skipping 10 levels for 2,500 gems, from 5 to 15, it was offering 600 Edge of Eternities packs. Skipping higher levels offered THOUSANDS of packs. I tested the pack offering, skipping the 10 levels, to test this error and received a nominal amount of advertised packs. Please see attached image representing the UI bug.
1.Steps to reproduce are as listed above. But again, go to mastery pass, engage in the level boost, skip to at least 10…
3 votes -
prerelease packs are still locked
TMNT is officially live on Arena, however I've experienced and others have reported it on Reddit as well that we are unable to open the 6 packs provided to those that played in a physical prerelease over this past weekend. These packs still show as locked on the Packs screen and cannot be opened.
1 vote -
Mastery reward amounts incorrect
When you right click the mastery reward and increase the automatic leveling option where you pay diamonds for levels, when you have a mixed reward 'ie 600 gems and EoE boosters' or '4000 gold and Lorwyn boosters' it shows 600 EoE boosters and 4000 Lorwyn boosters instead of the correct values at the bottom of the screen. This is clearly incorrect but could be very misleading to newer players.
2 votes -
missing packs and foundaation dupplicate protection bugs
I did buy 9 foundation packs and when I opened the 6th one I get a 20gem with message "I have all rares of foundation" but I am missing +100 rares
I did exit arena and post it on reddit
when I reconnect arena my last 3 foundation packs are missing/losthttps://www.reddit.com/r/MagicArena/comments/1pwujjp/foundation_packs_not_duplicate_protected/
2 votes -
Reward distribution article not updated
The reward distribution article hasn't been updated for the newest set.
1 vote -
Jump in packs with the wrong lands
Playing Jump In event, chose orzhov packs ( Blighted + Bats), and yet I get Mountains and Rakdos dual land.
2 votes -
I was supposed to get Lorowyn packs when I reach mastery Levels but it gave me Edge of Eternity packs instead. Please Help.
I was supposed to get Lorowyn packs when I reach mastery Levels but it gave me Edge of Eternity packs instead. Please Help.
1 vote -
Turtles free packs 3 only gave 1
recieved the free packs from mail. opened one and other 2 lost.
1 vote -
Give us more gold and more packs
Put more code cards in physical packs. Give us gold when we lose. Give us wildcards instead of random rares when we buy 10 packs. Just flat out give us more opportunities to get digital packs. Youre stifling creativity because people have to devote themselves to the deck they create with what they have. Why dont you treat arena like the pokemon tcg online? Make it easier to create multiple decks to try things out. I think new fans will appreciate this, because once Ninja Turtles gets released, I'm done with magic, and I've played since Alpha.
1 vote -
Incorrect Battle Pass Rewards awarded (lvl 4 Lorwyn Mastery Pass)
I just got to level 4 on the Lorwyn Eclipsed battlepass, expecting to get three Lorwyn Eclipsed packs as rewards.
However, I have just been awarded 3 Edge of Eternities packs instead of the expect packs.
Please see the attached screenshots. Can you please issue the correct packs?
Kind regards,
Tim7 votes -
Powered Cube Prizing Inaccurate
The prizing for Powered Cube Traditional Draft is issuing a different number of packs than indicated on the event information inside Arena. Hovering over the prizing for 3 wins, it states "Reward: 2,500 gems & 3 Cube Prize Packs & 2 Packs". However, the actual prizing issued for 3 wins was 2,500 gems, TWO Cube Prize Packs, and THREE Packs. This means everyone going 3-0 had been issued a regular pack instead of a Cube Prize Pack as shown on the event page within Arena.
3 votes -
Lorwyn Eclipsed horrendous mana bases for jump in packs
Why on earth would you build a mana base like this for jump in packs?
And why not allow the player to change it for the event?
2 votes -
Jump In - Cant claim last reward
I've been facing varied samples of minor technical issues since the release of ATLA's set. Now, playing the jump-in I cant claim the last reward, even tho I've had more than 7 wins. Its not a big issues, but just wanted to report. Ty!
4 votes -
Ability to scan card packs into Arena
Similar to Pokemon TCG, Magic The Gathering Arena should have the ability to scan physical packs into arena. Create a unique code that include all the cards in the pack. If Pokemon TCG is able to do it, so should wizard of the coast. Please make it happen.
1 vote -
Please add more packs to Phantom Sealed
Hello! It would be awesome if Phantom Sealed events had 8 packs instead of 6. Building a deck with 6 packs is pretty miserable, because you often have to go three colors, and so your mana base is pretty shaky. I avoid Sealed for the most part because of this, but if the event is a free Phantom event I might play. Since it's free, it would be cool to have more cards to use to build your deck. The gameplay would be more fun. Thanks for listening.
1 vote -
Mastery Pass Lorwyn Eclipsed Wrong packs EoE instead of ECL
I got 3 packs of EOE when I reached LVL4 of the Mastery pass, instead of the 3 Lorwyn Eclipsed that show up in the mastery section.
2 votes -
Didn't received my brawl quest reward
I created a second account and did the quests. I noticed that there is a quest to do 5 brawl matches that awarded a brawl deck and a card sleeve. I noticed I didn't received any of these prizes in my main account, so I went back to my main account and saw the blue exclamation mark in the brawl unranked match. So I thought I still had the quest to do, but after five games the exclamation mark disappeared and no reward...
3 votes -
Missing Adaptive Armourer and Gandalf from opened packs
BUG - I opened new packs today and got the Adaptive Armourer and it is not in my collection. This also happened with Gandalf's card in a previous pull some weeks ago.
1 vote -
Not getting cosemetic reward in MWM
This time (25/02) and the previous MWM (18/02) when I got my 3rd win the server produced no reward upon completing its "Waiting..." procedure. It happened to me before with some of the previous sets and also after the alchemy set release, iirc. I suspect that it tries to reward me with an alchemy card style and I already own most of them (well, for A-ELC and A-EOE I own all of them) so it naturally gives me nothing. I believe it is a bug as it should pull from a larger pool of styles than the last alchemy set.
1 vote
- Don't see your idea?