MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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186 results found
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Fix the shuffler
The deck shuffler still needs work. It isn't random. The odds of this deal are astronomical. This is not a rare occurrence and it causes many Resignation games very early. It's frustrating and should be a simple fix. Just use random, then run it through a "does this make sense filter. "
3 votes -
Shuffler Bug
IDK what's wrong with your shuffler, but in this one game the opening hand has the ONLY two Portal to Phyrexia in the Deck. I am constantly drawing them either both in my opening hand (as shown here) or somewhere within the first 10-15 cards back-to-back every time. The amount of times it happens is a complete statistical abhorrence
So, I mulled down and boy does your shuffler like to mainly double up on the same cards and not provide any sort of actual curve.
Please fix, it's getting out of hand.
Deck
3 Oaken Siren (LCI) 66
5…5 votes -
shuffler
The shuffler is horrible. I have played paper for 25+ years and never had the issues I get with Arena. I have a deck with 12 pseudo dual lands and 4 of each of 2 different basic lands. I often draw 2 of the same basic land followed by a mulligan giving me 2 of the other basic land. no other lands on either account. Sometimes I will draw 3 of the same basic lands with no others. Similar things happen with spells. I will have 2 of a specific spell in the deck and draw both. After a mulligan,…
6 votes -
Broken shuffler
The shuffler is not shuffling randomly. Several games in a row I’m drawing all of the same card. Maybe ask a poker game developer for help with programming on this if it’s beyond your skill set.
1 vote -
Once again, shuffler is awful
Once again, shuffler is awful. Played 2 games. Had 8 lands in 10 cards. And 9 lands in 13 cards. I think I'm done playing this game.
8 votes -
Fix the shuffler
I'm tired of seeing garbage hands and draws every game while my opponents always draw perfectly. If the shuffler was fair my opponents should have to mulligan down to 5 most of the time.
1 vote -
Fix the shuffler number 11
Fix the shuffler, got ****** into diamond 2 games back to back. then appropriate ratios once and now this *.
playing 18 lands 21 creatures 21 spells. started 3 lands 3 spells and 1 creature. so very high odds i draw creature. by turn 5 ive seen 6 lands 5 spells and still 1 creature. Odds are impossible. quit **** us with the shuffler, we came to play magic, not bend over, this is why mtg is dying.4 votes -
SHUFFLER
what the **** is wrong with you twits, I have managed to bring in a few friends to the game and because of you " genius " hand smoothing idea they keep quitting. You say its only until they move on to best of 3 but when they don't make past the first few games because the draws are all mana or no mana how does that work? Another good reason to get rid of the stupid shuffler is hand smoothing could be argued that the clause in your ToS should be null and voided because you have changed the…
4 votes -
shuffler
I have a super crazy idea. How about instead of favoriting brain dead retards who spend money on the free to play game, we make the shuffler actually random? I pray to god the devs for this game get hit by a car and get brain damage to the point they can only play mono red for the rest of their lives. ******** scum of the earth devs. Look at my last 3 games and tell me there was ANYTHING I could do against this scheduled loss.....
1 vote -
shuffler
I'm not one to complain. I enjoy the game. But the Shuffler IS broken. its extremely obvious. I have a deck that is 60 cards total. 24 of which are basic lands. for TEN CONSECUTIVE draw steps, I drew land. my opening hand had 4 lands in it and 3 "other" cards. I had the 3 "other" cards the ENTIRE game. As I watch each and every draw step give me a land. my opponent on the other hand, drew everything and anything he needed. had plenty of land and plenty of other spells. What was HIS deck size you…
3 votes -
WOTC DOESN'T CARE ABOUT THE SHUFFLER
The complaints about the shuffler will go nowhere. They do not care about gameplay. In BETA the shuffler was a constant issue in the forum ( before WOTC closed them because they do not care). The official response of WOTC was " Since both players are exposed to the same shuffler, they have the same experience, therefore, nothing is wrong" The DO NOT CARE about gameplay, game experience, game economy or game mechanics. The DO CARE about MONEY!!!!. Thats all there is to it - they will keep draining the pockets of the idiots that spend real money on…
10 votes -
Fix the shuffler in draft
It's broken because my opponents rarely seem to draw poorly while I'm stuck drawing poorly every game. Make the shuffler fair by making my opponents draw as poorly as I do.
3 votes -
fix the shuffler
Fix the shuffler. And not in the way you rig it. ******** that we have to wait for the coin flip to play out to see who will win. Your game is garbage and so are your employees. Cheating piece of ****. Just tell us at the get if we will win or lose so we can skip to the next game when the stupid shuffler decided to actually give us a chance. Worthless dogshit game. Hearthstone and Master Duel are better than this steaming pile of feces.
1 vote -
Please review shuffler
What is up with the shuffler, i drop my land count to 15 or 14 in draft now cause of how bad it is- seriously, if you see a hand with 3/4 lands and keep i guarantee you will want to play hyper conservative cause your first 4-6 draws will be lands only-- i feel like im going nuts, i know i am
4 votes -
quick shuffler question
I am wondering how a deck that is 72 cards running 43 land cards can get mana screwed for 2 games back to back after 3 consecutive wins? You claim the shuffler is fair and balanced and that you don't " fix " win rates, so I am confused. crunching the numbers the odds of getting mana screwed at all are astronomical but getting screwed 2 games in a row back to back on a regular basis should be impossible, and the other thing is why is it that these games I get mana screwed I have to mulligan 3-4…
5 votes -
shuffler nonsense
I'm so tired of losing by shuffler in paid events.I just lost 2 games in a row, beautiful hand 3 land and go both games without drawing land, 8-9 rounds .This doesnt happen in table top. Only when u dont shuffle and just sweep and play.put in parameters where there is no mana clumps and u are garanteed to draw a land in first few rounds. Do something. I lose games way to much for shuffler. If i didnt have to pay to play I couldn't really say anything but when I pay to play and the game outright…
2 votes -
Fix the shuffler, x6
Diamond 1, playing a deck with 18 lands, 21 creatures, 21 non creatures. turn 5 ive seen 6 lands, 4 creatures, 4 noncreatures. Fix the shuffler, players are tired of playing bend over and get ******, we want to play actual mtg.
4 votes -
Shuffler is sticky
I have been playing this game for quite some time now, and recenly there is always one thing that destroys my enjoymet of ths igame.
YOUR SHUFFLER IS TOO STICKY.
I can understand that a perfect distribution is not possible, but if 100% of the games you keep drawing 3 of the 4 cards, and that for multiple type of cards, one can only conclude that your shuffler is incredbly lazy.
My last game, I drew 18 cards, there were 4 type cards that each appeared 3 times, exactly so out of 18 cards I drew 12 identical cards, and…
3 votes -
shuffler is ****
Obviously WOTC doesn't give a rats **** about anything other than fleecing the mental midgets that actually spend real money for this worthless pixel product. The forced 50% win rate is a joke - the shuffler is beyond broken, matchmaking is also just pathetic. The whole game is worse than online slot machines. I cannot believe there are so many people who spend money on this garbage. I guess thats why Trump was elected as well - so many stupid people so little time to fleece them. No one from the company actually reads these anyway, they closed down the…
2 votes -
Matchmaking/Shuffler
Unrig the matchmaking and the shuffler. How is it I can make it to diamond tier 2 with relatively no issues, yet once I get there it’s win/loss/win/loss/win/loss, and often fueled by a terrible starting hand, and terrible mulligans. If I have 2 lands in hand, and all of my few high drops, why when I mulligan am I getting 1 land and high drops? Why are you trying to make people think they need to spend money on the game to do well? Maybe if you made matchmaking and the shuffler fair, we would want to. Yet we…
2 votes
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