MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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152 results found
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Broken shuffler
The shuffler is not shuffling randomly. Several games in a row I’m drawing all of the same card. Maybe ask a poker game developer for help with programming on this if it’s beyond your skill set.
1 vote -
WOTC DOESN'T CARE ABOUT THE SHUFFLER
The complaints about the shuffler will go nowhere. They do not care about gameplay. In BETA the shuffler was a constant issue in the forum ( before WOTC closed them because they do not care). The official response of WOTC was " Since both players are exposed to the same shuffler, they have the same experience, therefore, nothing is wrong" The DO NOT CARE about gameplay, game experience, game economy or game mechanics. The DO CARE about MONEY!!!!. Thats all there is to it - they will keep draining the pockets of the idiots that spend real money on…
10 votes -
shuffler is ****
Obviously WOTC doesn't give a rats **** about anything other than fleecing the mental midgets that actually spend real money for this worthless pixel product. The forced 50% win rate is a joke - the shuffler is beyond broken, matchmaking is also just pathetic. The whole game is worse than online slot machines. I cannot believe there are so many people who spend money on this garbage. I guess thats why Trump was elected as well - so many stupid people so little time to fleece them. No one from the company actually reads these anyway, they closed down the…
2 votes -
Fix the shuffler
I'm tired of seeing garbage hands and draws every game while my opponents always draw perfectly. If the shuffler was fair my opponents should have to mulligan down to 5 most of the time.
1 vote -
Matchmaking/Shuffler
Unrig the matchmaking and the shuffler. How is it I can make it to diamond tier 2 with relatively no issues, yet once I get there it’s win/loss/win/loss/win/loss, and often fueled by a terrible starting hand, and terrible mulligans. If I have 2 lands in hand, and all of my few high drops, why when I mulligan am I getting 1 land and high drops? Why are you trying to make people think they need to spend money on the game to do well? Maybe if you made matchmaking and the shuffler fair, we would want to. Yet we…
2 votes -
Once again, shuffler is awful
Once again, shuffler is awful. Played 2 games. Had 8 lands in 10 cards. And 9 lands in 13 cards. I think I'm done playing this game.
8 votes -
Random Shuffler
I was playing Arena today, I play and enjoy the game A LOT. I mean no disrespect by this post I just would like an explanation.
So I usually just play historic casual matches. But lately (past week or two) Ive been getting into games where the opponent concedes immediately, or they are AFK and the timer forces them to concede. Like 9/10 they would concede before the first card is even played.
So I decided to try ranked, to see if there was less of that going on.
(I play life gain mainly. Its a 60 card custom deck…
12 votes -
SHUFFLER
what the **** is wrong with you twits, I have managed to bring in a few friends to the game and because of you " genius " hand smoothing idea they keep quitting. You say its only until they move on to best of 3 but when they don't make past the first few games because the draws are all mana or no mana how does that work? Another good reason to get rid of the stupid shuffler is hand smoothing could be argued that the clause in your ToS should be null and voided because you have changed the…
4 votes -
shuffler
I have a super crazy idea. How about instead of favoriting brain dead retards who spend money on the free to play game, we make the shuffler actually random? I pray to god the devs for this game get hit by a car and get brain damage to the point they can only play mono red for the rest of their lives. ******** scum of the earth devs. Look at my last 3 games and tell me there was ANYTHING I could do against this scheduled loss.....
1 vote -
Fix the shuffler 12
Mythic ranked, deck with 18 lands 21 creatures 21 spells,used fugitive codebreaker to draw extra 3 cards on turn 4, by next draw i had seen 8 lands and 7 non lands in total. wtf is this ****. Literall impossible odds that would never happen in real magic, fix the shuffler this is why arena is dying.
7 votes -
shuffler nonsense
I'm so tired of losing by shuffler in paid events.I just lost 2 games in a row, beautiful hand 3 land and go both games without drawing land, 8-9 rounds .This doesnt happen in table top. Only when u dont shuffle and just sweep and play.put in parameters where there is no mana clumps and u are garanteed to draw a land in first few rounds. Do something. I lose games way to much for shuffler. If i didnt have to pay to play I couldn't really say anything but when I pay to play and the game outright…
2 votes -
fix shuffler number 8
Running deck with 18 lands, 21 creatures, 21 non creature spells. started hand with 2 land 4 creatures. proceeded to draw 3 lands. making the total cards seen by turn 4 5 lands 4 creatures 2 non creatures. Odds are extremely off from 1:3 deck ratio. Fix the shuffler, this is why arena is dying
5 votes -
Rigged shuffler
So an analog paper card shuffler thats 100% random (without clumping and Hastarded manipulations) can demonstrate how 22 mana could run a healthy deck with a mana curve of 4.That said, somehow 24 is needed for a mana curve apparently of 2-3.So offset,and with that data accrued it makes sense for this ****** fish barrel for whales.
I thought of going for the championship by spending the time to play that long everyday but if I did that it would only be so I could go live and in the middle of playing point out all this BS.
Anyhow someone…2 votes -
Fix the shuffler
Unrig the shuffler. There is absolutely no reason and no real world chance of me drawing 9 or more of my 22 lands in a 70 card deck. You rig the game against people that don’t pay to play. All of this has been proven through game data collection. Stop trying to force people to play money to have fun. We can easily uninstall and never play again.
3 votes -
Fix the rigged shuffler
Your shuffler is comically rigged. I’m coming off roughly fifteen games in a row where I never saw a 4th land in a 23 land deck. It isn’t subtle, it is reducing the quality of the game, and it further damages your company’s already tarnished reputation. Outright forcing wins and losses defeats the purpose of playing. I know player satisfaction doesn’t matter to you, only money does, so I will speak your language. WIZARDS OF THE COAST WILL NOT SEE ANOTHER DOLLAR OF MY MONEY UNTIL YOU LEARN TO OPERATE WITH INTEGRITY. 0 micro transactions in mtg arena. 0 purchase…
10 votes -
Match making and the shuffler
I like mtga but I feel that the program is rigging matches. Im tired of drawing 2 lands every game. My hands are either mana flooded or mana screwed. I don't even try using a mulligan anymore because I either get screwed harder or flooded. For some reason I get flooded or screwed hard against mono red. I noticed that most of my lost games have been because of this. I understand that no hand is perfect but I NEVER had an issue this consistent in paper magic. Please stop rigging our ranked matches. Or please fix your shuffler.…
18 votes -
Create a better shuffler
How bout y'all make your shuffler better?? Consistently losing in standard because I get land 4 or 5 turns in a row is insane. Or starting with two lands, having to mulligan, and being rewarded with even less land and have to put a card back??!!! What the **** guys?
1 vote -
Your shuffler is bad
It’s bad. It’s not good. It isn’t random; it tries to enforce fairness leading to patterns leading to lack of fairness. Please introduce true randomness to the shuffler. Because again, the one you have isn’t good. Happy to provide more thorough details about my experience if you have questions.
As it stands, arena isn’t a game of me versus another person it’s a game of me versus how do I get not too many lands or not to few lands. The shuffler’s land priority grab is not helping. Go back to random.
3 votes -
You need to fix the shuffler
Please fix the shuffler!!! I just played 3 straight games in standard with a deck that has a 40/20 split and in each game I drew 7+ lands in the first 6-8 turns. That's a 50% rate and absolutely unrealistic. The thing is busted and makes the game absolutely impossible to enjoy.
7 votes -
fix shuffler, keeps ******* me with unbelievable odds
using a deck with 18 lands, 21 creatures, and 21 non creatures. mana curve 1.4, i keep on loosing matches due to shuffler ******* me. We want to play magic not bend over for the shuffler.
This match, half the total cards i saw in the game were lands. no way in **** that is possible using an 18 land deck.
This is why arena is dying, fix it7 votes
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