MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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828 results found
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Barracks of the Thousand not creating a Gnome token
I played the enchantment and flipped it into Barracks of the Thousand and played two creature cards on two separate turns with mana from it and did not get tokens. I was playing a token center brawl deck and the first creature I played was the token doubling angel from EoE. The opponent did not have any token suppression that I saw and there were no ETB triggers being suppressed.
1 vote -
Matchmaking
Make a separate play list for ranked brawl where your atrocious matchmaking is used and a separate unranked where there is no matchmaking and your playing a complete random player. This would alleviate some of the frustrations casual players are having where they are getting turn 5 loses game after game where they are put against the complete counter to the deck used, and in turn would cause players have a more enjoyable experience.
1 vote -
Cards placed in incorrect locstions for draft, and lands placing in play area, blocking cards that have been played
I registered and started to play a pick two draft. Part way through the draft all of the cards to draft from were no longer displayed where I could interact with and see them. I could see the edge of the left-most cards on the right edge of the draft area, but I coiod not interact with them or slide them over to view the rest. I closed and reopened the game and it thankfully got me back into the draft, though some cards were auto-picked for me that did not fit the deck.
Then I went to play…1 vote -
Sunderflock alternate art + Cavern of Souls
Was recently in a game where an opponent was playing an elementals deck with quite a few alternate arts applied. They also had Cavern of Souls, and normally when a spell is cast with cavern you will see the art have a red outline when on the stack, to indicate that it cannot be countered. However, at least with the Sunderflock alternate art, there was no such border.
1 vote -
Impossible to do anything, the time drops down.
I was playing on my phone (Android) and while playing my 3rd match of the Cube Draft, I got this problem: I was not ablr to act during the opponent turn (I had an instant to play). I just saw my time drop down...
So I closed the app and reopened it. It took a lot of time of course... and when I got reconnected to the match, I had lost my turn also. I lost the turn after.
I am unable to get the log from my phone, when I click on it nothing happens.
Thanks in advance for…2 votes -
Heliod Sun-Crowned
1) When an oppoent plays Heliod, Sun-Crowned the arena client closes as Heliod enters the battlefiled.
2) Playing on Android Phone
3) Client closes. If I try to restart it works fine until it searches for an existing match and then it closes again.
This is 100% repeatable and has been for several months.
(Im not sure if it matters but I am usually playing in the Brawl format)
I am unable to get back into arena for a few minutes.
(It seems like as long as that match is still active the client is going to close when is…3 votes -
Ranked matches being auto conceded on my side (not the rope)
Twice this evening the game has Auto-Conceded on me (one on my opponents turn, and once on my turn)
1)Both interactions were mid-trigger abilities hitting the stack
2)There was no delay in play (no rope burndown)
3) There was a lot of interaction and ability triggers
4) both matches had board states which were heavily in my favor (the first one was 2 triggers away from a direct damage to my opponent who was on 1 life)could you advise what will happen with this, as it is really disrupting my ability to have a fair game
(I've omitted the…
2 votes -
Aclazotz, Deepest Betrayal - Land Transform ability activated while I had 2 cards in hand
While playing, an opponent's Aclazotz, Deepest Betrayal was destroyed and returned in land form. It explicitly states the transform ability can only be activated while the opponent (me) has one or fewer cards in hand. I had two cards in hand (2 with the same name), but they were able to activate the transform ability. As a direct result, they won the game.
1 vote -
Update bugged yet again
Yet again, I am unable to successfully download the automatic update (relating to the Midweek Magic event for the week) and am therefore unable to access the game at all. This is because it gets halfway through the approximately 170 MB download and then announces that it is attempting to download 'Update 2 of 1' and immediately fails. See attached image for evidence of your updater software claiming to be downloading 'update 2 of 1'
This is exactly what it did last time (a couple of weeks ago) as well. I was then able to eventually get a proper download…
1 vote -
Matchmaking
Make a separate play list for ranked brawl where your atrocious matchmaking is used and a separate unranked where there is no matchmaking and your playing a complete random player. This would alleviate some of the frustrations casual players are having where they are getting turn 5 loses game after game where they are put against the complete counter to the deck used, and in turn would cause players have a more enjoyable experience.
1 vote -
"Waiting for server" in the middle of draft
I was in the middle of a powered cube draft, at the end of pack 2, when my game suddenly wouldn't let me draft my pick and crashed abruptly, showing the "waiting for server" screen until I rebooted to find that almost all of the rest of my picks had been auto-selected by the client, destroying my draft.
I would appreciate a refund of my gems because I was unable to complete the experience I paid for.
Thank you.
1 vote -
Can't remove obnoxious tutorial faerie
Recently re awakened the annoying little tutorial faerie after having played without it's presence for months. Now it pops up and annoys me every time I go to switch decks or edit my decks and no matter what I do it won't go away! I've gone to settings, I've replayed the tutorial and hit skip tutorial, I've gone to account preferences and looked but can find no way of turning it off and it's really starting to grind on me to the point that I'm shouting at my phone for it to STFU and go away! Please for…
5 votes -
Game freeze after the cast
Hi, android player here.
since the last update i can't play with my phone anymore.sometimes, when i cast a spell, i can't say a specific one or a specific type, the game freeze, i can't interact with my graveyard or my deck; my companio keeps moving and after some time the timer runs out make me losing the game.
hte only method to not lose the game is restart the application but this means to lose a turn or the game most of the times.
i've tryed to "repair " the game by the client but it was…2 votes -
Bug Report
Bug... I think.
Playing on Android via app.
The last match i played resulted in a loss, there were no cards stating a win condition on the field. The opponent was at 19 life while I sat at 21. They had milled alot of their deck, down to 15 cards. Then activated a series of land abilities, the last of which seemingly triggered a win for them... I can only provide a screenshot of the board as it ended.
1 vote -
Give us more gold and more packs
Put more code cards in physical packs. Give us gold when we lose. Give us wildcards instead of random rares when we buy 10 packs. Just flat out give us more opportunities to get digital packs. Youre stifling creativity because people have to devote themselves to the deck they create with what they have. Why dont you treat arena like the pokemon tcg online? Make it easier to create multiple decks to try things out. I think new fans will appreciate this, because once Ninja Turtles gets released, I'm done with magic, and I've played since Alpha.
1 vote -
Rotpriest error
I am playing Pioneer or Historic formats. Using a poisoner deck. I have a Necrogen Rotpriest in play as well as a Venerated Rotpriest. When I use the Necrogen Rotpriest ability, on either creature, it should trigger the Venerated Rotpriest ability but it doesn’t. As well, often times opponents cast an enchantment which exiles a target creature until it leaves play. This should also trigger the Venerated Rotpriest ability but often times doesn’t. Have tried repairing files.
1 vote -
Rétablissont quelques vérités
La plupart des gens qui donnent de l'argent dans ce jeux ne savent pas jouer
La plupart des gens qui donnent de l'argent dans ce jeux ne savent pas contruire un deck
La plupart des gens qui donnent de l'argent dans ce jeux sont incapable de se rendre compte qu'ils gagnent des parties parce qu'ils payent.
La plupart des gens qui donnent de l'argent dans ce jeux ne se rendent pas compte du déroulement des parties et son incapable de s'appercevoir que leurs tirage de carte est dans l'ordre parfait en fonction de la synergie du deck.
La plupart…
1 vote -
Triskaidekaphile should be banned.
I dont care who disagrees with me but between the first and last experience I had at an irl mtg event and now this on arena. I personally think all win the game car effects should be banned. We were not even 4 turns into a casual historic match and I lose before I can even get anything going cuz he built his deck to instantly get the win condition on that stupid card. 13 cards in hand, win the game. At the one tourney I went to, a guy had a 300+ card deck and 6 turns in played…
1 vote -
"Choose a different action, or this game will end in a draw" message in a non-loop situation
My opponent appeared playing a "lifegain" deck. When their graveyard became somewhat large, my opponent cast Raise the Past and returned 11 creature cards: 2 Lifecreed Duo, 3 Hinterland Sanctifier, 4 Essence Channeler, and two more. As 5 creatures had "Whenever another creature you control enters, you gain 1 life." trigger, total of 50 such abilities were put on the stack. Ouch!
Then, MTG Arena started to resolve those 50 triggers one-by-one. Resolving one lifegain ability involves 4 abilities of Essence Channeler to be triggered and resolved one-by-one, so it takes some long time. The situation is not a…
2 votes -
prerelease packs are still locked
TMNT is officially live on Arena, however I've experienced and others have reported it on Reddit as well that we are unable to open the 6 packs provided to those that played in a physical prerelease over this past weekend. These packs still show as locked on the Packs screen and cannot be opened.
1 vote
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