MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
--------------
If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.
- or
186 results found
-
Store purchase freezes
Purchase of Pack Bundle or EoE after initial scene freezes on "waiting for server" on Mac
4 votes -
Connection loss of opponent, then timer end remained hanging
Connection loss of opponent (timer rope), then timer end remained hanging.
After 30 - 60sec I force quit application (MAC OSX)
Reconnect and GAME LOSS results, match loss result.
Game was just started, but situation did look good ...13 votes -
Full control didn't work and lost me a match(MAC)
This was in tarkir dragonstorm quick draft, oponent had a karakyk guardian that was a 7/6 flyer and I had a 1/1 flyer creature, I had an osseus exhale in my hand, given the initial hexproof I couldn't use the exhale in mid combat, so I needed to use it at the end of comabt after he damaged my creature, I pressed ctrl TWICE because it after passing combata phases it deactivated, so I pressed again and it didn't went to end of combat which was the only window I could use the removal and I ended up losing the…
1 vote -
Asset error happens when the game start
started a new update and all i get is a reoccurring "asset error detected" over and over. My PC is Mac.
5 votes -
retro artifact
Certain Retro Artifact card styles are unusable if already purchased and some cannot be purchased at all. Ranges from uncommon to mythic (examples: Ornithopter, Soul-Guide Lantern, Ichor Wellspring, Key to the City, Mazemind Tome, Foundry Inspector, Inspiring Statuary, Scrap Trawler, Aetherflux Reservoir, Mystic Forge, Self-Assembler and Platinum Angel).
Bug is on Mac and Android Mobile
28 votes -
Arena stuck on Initializing localization database
Reproduction steps:
1. Open Epic Games Launcher
2. Open Arena
3. Log InPlatform: Mac M1, macOS Monterey 12.3.1
Results: The app is stuck on "Initializing localization database". The three dots are animated. After several minutes (10-15), the "Reconnect" popup shows up. Whenever the app is reopened, the same results occur, causing the user to be unable to enter the app.
33 votes -
Asset manifest
The Arena client for Mac won't start up. It goes to a screen that says "Asset Error Detected," and when it relaunches the same thing happens.
5 votes -
Bloomburrow Asset error detected loop
at loading card database I get a message stating "asset error detected /n Arena will relaunch to verify asset contents." I click ok, arena restarts at retrieving asset manifests, and error pops up again. Have restarted my computer, uninstalled the client, to no avail. On Mac through Epic Games Launcher.
13 votes -
Mistrise Village Incorrect Functionality
Mistrise Village can make spells uncounterable at any point they are on the stack. When playing against Jeskai Control in Standard, my opponent cast Shiko, Paragon of the Way. I responded with a counterspell. They then activated mistrise village, which incorrectly made the Shiko uncounterable. It should only work if you activate before casting a spell. After further testing, when activated it made all spells of the controller uncounterable. This was tested on both Mac and PC.
54 votes -
Fix this 11GB download on m1 Mac - I should not be waiting an hour to play EVERY time I open the game
It's been happening for FAR too long now for a bug this urgent. How is this not priority??? If my internet cuts while "Initializing Localization Database" or the game crashes which is VERY frequent on M1 Mac, the game downloads 11GB. This is insanely bad UX. Right now I'm sat here at 2.87GB of yet another 11GB download, its happening EVERY day for over a month now. This should have been hotfixed on day ONE!
1 vote -
Bloomburrow Asset error detected loop
at loading card database I get a message stating "asset error detected /n Arena will relaunch to verify asset contents." I click ok, arena restarts at retrieving asset manifests, and error pops up again. Have restarted my computer, uninstalled the client, to no avail. On Mac through Epic Games Launcher.
11 votes -
product suggestion
I've been playing Arena since closed beta, and have finally run out of patience. I want to love this client and product, but it is so unoptimised and unreliable across Windows, Mac, and Android that I give up.
My product suggestion is to please put more people onto your dev team.
11 votes -
Black screen after loading initial scene
Mac Os Ventura 13.6.8 using Epic Games Launcher.
Goes to black screen after startup page saying "loading initial scene".
Have uninstalled and reinstalled Epic Games Launcher, including clearing caches etc.
Epic Games Launcher won't open in Safe Boot, not sure if that's connected7 votes -
ログイン不能/I can't log in
From October 23, 2024 (Japan time), I cannot log in from a line using a specific internet provider.
It seems that access from "nuro hikari", a famous internet provider in Japan, is restricted and I cannot log in to the IOS version and the mac version.
I can log in to the iOS version by using the phone company's line.
I am having trouble because only certain internet providers are restricted. Please fix it.2024年10月23日（日本時間）から特定のインターネットプロバイダを利用した回線からログインできません。
日本の有名なインターネットプロバイダの 「nuro光」という回線からのアクセスが制限されているようでios版、mac版とログインできません。
iOS版は電話会社の回線にするとログイン出来ます。
特定のインターネットプロバイダのみ規制されていて困っています。修正をお願いします。45 votes -
unable to make purchases in arena store. just spins the "contacting server" screen. still able to play games.
unable to make purchases in arena store. just spins the "contacting server" screen. still able to play games.
Mac OS. Epic Games Launcher
3 votes -
Dreadmaw's ire error. Can´t cast to save my creature.
I tried to use it to save my creature, but i can't cast the instant. I had the red mana and no cards impeding to use it, but the game did not permit to use it. I play on mac, macbook air m1.
7 votes -
Store not working
The MTG arena store will not let me purchase gems. I am trying to either purchase the $20 or $50 gems option to participate in the Decathlon pauper event. When I click on the button to bring me to payment, the store just gets stuck on the loading screen.
My username is f3_kf2#92968 and I am playing on the Mac app.
Since I cannot play the event during the work week, I would like to be either given the token for the event or a significant discount on the store if this issue is not resolved today.
73 votes -
Black Screen
The game opens to a black screen and becomes hung. The issue is with the AKsoundengine according to Console. I am on an M1 Mac. This appears to be a new bug.
4 votes -
Endless queueing for Omenpaths/Final Fantasy events
On Mac, Ranked Pick-2 Omenpaths & Ranked Premier Final Fintasy Draft build queues but never ready up. In the queue building screen for the Final Fantasy event, the draft pod displays four spots only.
4 votes -
Collection Count Incorrect
When viewing 'Collection' in my 'Profile' on Mac, for the 'FINAL FANTASY' set I am shown to have collected 108/109 uncommons, but when I check my collection I have collected all 109. I expect the count to be accurate.
5 votes
.png){kind=link}
- Don't see your idea?