MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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10199 results found
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Sideboarding causes menu bar to turn white
Whenever I play a BO3 and have to sideboard, the menu bar at the top turns white during sideboarding and stays that way until I restart the client. In-game everything looks fine. But during sideboarding and when I'm finished with my match, it looks like that. Thank you.
4 votes -
Can't Buy Gems
Can't buy gems. It is getting stuck when I select the amount I want to buy (750) and it tries to take me to the semi-external purchase part. Just stuck with black screen and "Waiting for the Server..." message with the orange twerly bar going. Notably the "Return to Arena" button hasn't fully loaded in and is greyed out and unclickable, so I can't play without restarting. Worse for you I cannot give you my money which is your real incentive to fix this.
11 votes -
No Daily Deals displayed
For me there are no daily deals displayed in the store. I was already wondering about there being none. However, as this is the second day I have now checked reddit to see if there is any discussion on the topic. Turns out: there are daily deals, they are just not displayed for me in my store.
38 votes -
Gems without full collection
I bought 45 packs and opened 48 packs from Through the Omenpaths. I received a single gem even though my set is not complete.
4 votes -
Pre-order bundle for omenpath
I bought the pre-order bundle for the "Through the Omenpaths" set, opened the packs and received everything in the bundle, but then received a message on arena saying I hadn't received the contents of the bundle?
4 votes -
Lightwheel enhancements
Same as many people below have reported. I had max speed but could not cast lightwheel enhancements from my gy. I won the game but now I don’t want to keep playing the rest of the draft run with the bug. I have 4 of them in my card pool from my quick draft! :(
9 votes -
ugin's nexus
1) Have Ugin's nexus in hand with 10+ mana on the field thru 9 lands, Drafna, Urza Lord High Artificer, one Urza golem and paradox engine.
2) cast Ugin's nexus
3) during the stack tap the golem and the paradox engine
4) paradox engine trigger resolves, untapping both items in 3)
5) repeat step 3
6) while UN is on the stack, tap Drafna to copy the UN
7) token copy of UN enters
8) original UN enters
9) legend rule forces decision of which UN to keep
10) send copied UN token to graveyard by legend ruleStep 11 should be an extra turn from resolving the second half of the text in Ugin's Nexus. The game displays the extra turn indicator via the Time Warp image. And yet at the end of my turn the opponent starts their turn.
1) Have Ugin's nexus in hand with 10+ mana on the field thru 9 lands, Drafna, Urza Lord High Artificer, one Urza golem and paradox engine.
2) cast Ugin's nexus
3) during the stack tap the golem and the paradox engine
4) paradox engine trigger resolves, untapping both items in 3)
5) repeat step 3
6) while UN is on the stack, tap Drafna to copy the UN
7) token copy of UN enters
8) original UN enters
9) legend rule forces decision of which UN to keep
10) send copied UN token to graveyard by legend ruleStep 11…
1 vote -
FAIR GAME PLAY
Do you think it's fair that the opponent has a card to destroy the first spell I cast every single game regardless of its type (creature, artifact, enchantment, indestructible, etc)
I mean I literally put stuff in a deck just to die so I can play the cards I actually want in my deck
This game is so rigged it's becoming impossible to even play.
2 votes -
Priority not held? (Game skipped priority over combat after a block without letting me use a spell)
Where: Avatar Quick Draft.
Had chump blocked a 6/5 and was going to use a razor rings (deal 4 dmg to target attacking or blocking creature) before end of combat to kill the 6/5 but then game skipped over holding priority and just ended combat not giving me a chance to kill the creature.
2 votes -
Bugged Mastery Pass (Reward NOT received)
Reached level 20 on Duskmourn Mastery pass and didn't receive the corresponding reward (2000 gold). I have previously 2650 gold from daily quests and should be at 4650 gold after complete level 20
30 votes -
Fix your game
You need to implement actual matchmaking instead of using an algorithm that determines whether we face a deck that counters the one we’re playing. You need to implement actual matchmaking so people with a limited library and minimal hours aren’t facing people with an expansive library and 1,000’s of hours played. You need to implement in game reporting to report cheaters in real time, instead of having to make our own log and screenshot every other player we come across. Anyone can go on YouTube and see the data people have collected on non-paying players getting rigged draws and shuffles. You do not make this game for people to play and enjoy Magic. You make it to manipulate people into spending money. You do not care about your consumers, only your shareholders. Without us, you wouldn’t exist.
You need to implement actual matchmaking instead of using an algorithm that determines whether we face a deck that counters the one we’re playing. You need to implement actual matchmaking so people with a limited library and minimal hours aren’t facing people with an expansive library and 1,000’s of hours played. You need to implement in game reporting to report cheaters in real time, instead of having to make our own log and screenshot every other player we come across. Anyone can go on YouTube and see the data people have collected on non-paying players getting rigged draws and shuffles.…
2 votes -
Firebending
I just played a game of standard ranked with player Gunn. with 2 mana on board he was able to do 15 points damage to me. then on next round he with 3 mana kills me with 5 more damage. firebending is broke and dumb i am glad I dont pay money to play this game. so much unbalance is such ****.
3 votes -
Play without fake cards
Would DEARLY love an option in Brawl (and other formats) to opt to only play matches that don't include fake/digital-only cards. They are ZERO fun for people who actually like Magic, especially paper Magic. Seriously: the worst thing to happen to Arena.
3 votes -
hexproof isnt hexproof
why did my creatures that all had hexproof get targeted by a spell?
are the destroy all cards that overpowered or did i miss something or was that player cheating?2 votes -
Set Completionist II
The achievement for 4x copies is not giving credit for completing the Final Fantasy set. I have Set completionist I, which I got for the Final Fantasy set but the second will not credit. I have spent multiple rares trying to complete. I pulled up Untapped to see cards and the only thing that I notice is not getting credit for having all 4 of Cid, Timeless Artificer. I have every artwork but Untapped shows only having one of each. I am unable to craft the remaining ones Untapped shows as missing since Arena shows I have all 4 of each.
The achievement for 4x copies is not giving credit for completing the Final Fantasy set. I have Set completionist I, which I got for the Final Fantasy set but the second will not credit. I have spent multiple rares trying to complete. I pulled up Untapped to see cards and the only thing that I notice is not getting credit for having all 4 of Cid, Timeless Artificer. I have every artwork but Untapped shows only having one of each. I am unable to craft the remaining ones Untapped shows as missing since Arena shows I have all 4 of…
8 votes -
Lightwheel enhancements
i was unable to cast lightwheel enhancements from my graveyard. due to this i lost multiple games in my draft. please refund me what i paid for the draft
9 votes -
standard
I seem to be confused about something. I read an article that said Standard was flourishing. It seems degenerate and abusive. I'm curious if this abusive and degenerate playstyle is intentional and if I should change my definition of flourishing. It seems as though the cost of entry to play what I am accustomed to being the cheapest format is now prohibitive. And the format's meta changes so rapidly that I must now spend more than I am willing to remain competitive. And my cards lose value in random and chaotic ways. I was told these changes to the standard would revitalize the format, but this all must be a bug.
I seem to be confused about something. I read an article that said Standard was flourishing. It seems degenerate and abusive. I'm curious if this abusive and degenerate playstyle is intentional and if I should change my definition of flourishing. It seems as though the cost of entry to play what I am accustomed to being the cheapest format is now prohibitive. And the format's meta changes so rapidly that I must now spend more than I am willing to remain competitive. And my cards lose value in random and chaotic ways. I was told these changes to the standard…
2 votes -
EoE Quick Draft Arena Ended Early
I was playing MTG Arena EoE quickdraft and it ended early when I was at 5-2. Can I get my run back?
2 votes -
xp points
XP points are not added to my mastery
65 votes -
Received 20 gems in rare slot of a pack despite NOT having all of the rares from that set.
I bought a pack of Foundations and it gave me 20 gems instead of a rare, with the mouseover text "You have collected all of the rares from this set". Except I haven't collected all of the rares. Please see attached images and log file. Could you please give rare wildcards instead of gems? This 20 gems instead of a wildcard feels like I'm being cheated, and lord knows I've spent enough money on this game.
Thank you for your consideration,
Duncan4 votes
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