MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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1976 results found
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missing packs and foundaation dupplicate protection bugs
I did buy 9 foundation packs and when I opened the 6th one I get a 20gem with message "I have all rares of foundation" but I am missing +100 rares
I did exit arena and post it on reddit
when I reconnect arena my last 3 foundation packs are missing/losthttps://www.reddit.com/r/MagicArena/comments/1pwujjp/foundation_packs_not_duplicate_protected/
2 votes -
combustion techique dealt incorrect damage
Combustion technique dealt the incorrect damage to my creature. When the spell resolved there were no lesson cards in my opponent's graveyard. The spell destroyed my 4 toughness creature with only two damage.
Please fix. This cost me a best of three match!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
And please correct the outcome of the match because the damage was assigned incorrectly.
2 votes -
Problem during premier draft
Dear Wizard support,
I was in turn three of my game not able to play any cards. I needed to shoot the client down and restart but I was not quick enough and lost a turn. In the end I lost the game due to this. Please refund my 1500 gems for premier draft. I have attached logs.
2 votes -
matchmaking
The starter deck duel matchmaking is bad, real bad. I lost 30 to 40 games in a row. Yet I keep getting matched against high-skill players. I am horrible at the game, so I need to be matched with others who are bad at the game as well. Fix it now
2 votes -
Opponent doesn't make move during tutorial
A few times now, during the tutorials, my opponent will simply not make their move. The game still responds (I can view card details, access menu, etc), but the opponent simply sits there doing nothing, and I have to relaunch the game and hope it doesn't bug out again.
This is on Android.
2 votes -
Brawl matchmaking stuck at “Waiting For Opponent”
I can play any other game type, but Brawl matchmaking fails 100% of the time.
iPad, up to date on iOS. Attempted fixes:
* Delete & Reinstall
* Repair Game Files
* Tried Several Decks
* Made new decks
* Tried to use a VPN
* Factory Reset iPad
* Tried different wifi networks
* Played 20 games of Historic Ranked to establish ranking after months of inactivityNone of these has affected the outcome
2 votes -
Game glitched and wouldn't allow me to cast instants before choosing blockers
I just lost a game because I went to declare blockers step but couldn't cast instants beforehand. My opponent had no silencing affects. I wasn't able to even tap lands for mana. It was quite literally the difference between winning and losing my round in an event so I'm quite upset about this.
2 votes -
MTGA Lorwyn Sealed Seeded Packs incorrectly seeded
I received Trystan Clallous cultivator in my Kithkin seeded sealed pack as a Kithkin card. You can see in the attached image that it is labeled as GW when the card is not only an Elf, but also GB. There are additional cards labeled as kithkin that are not kithkin, but only in similar colors.
3 votes -
infinite turns needs to stop
i just had to sit through an omniscience infinite loop, and my opponent wasn't even really doing anything productive with it, just repeating the same 2 actions over and over. you took it out once because it was so ********* and in your infinite wisdom intentionally brought it back. for a bunch of supposedly smart people you sure do some real stupid things.
2 votes -
Android Application Crashes randomly after claiming items or trying to join drafts/games
I recently updated app to play lorwyn eclipsed on android app. After multiple crashes I was able to clear the cache and the app loaded. I was able to purchase gems and the mastery pass. I bought and started a draft. As soon as I clicked begin the app crashed and was unable to return me to the draft. I checked on PC and it auto selected my craft deck for me, wasting my gems.
App still crashes when trying to open draft deck.
2 votes -
Jump-In is screwed up for Lorwyn
I picked Giant (RW) and Vivid (Sans-black) for the midweek magic event. The packs I got were mono-red giant cards and mono-green vivid cards, but with a 4C manabase of 4-4-4-4 with no fixing, making half of my lands (basically) worthless except for casting some hybrid cards that my green mana could already cast.
2 votes -
Unable to purchase anything with money
Any time I try to buy anything that costs money (gems, wildcards, etc), clicking the price to purchase the item causes "Waiting for Server" to appear and it hangs like that and never times out or resolves. Ideally being able to purchase things would be nice, but at the very least, could you make it so the Waiting For Server message times out or has a cancel button or something?
2 votes -
Failed To Declare Attackers and Other Problems
Was doing a match of Lorwyn Eclipsed Quickdraft and it would not let me declare attackers several times. It wouldn't even let me activate Firdoch Core for an extra blocker. Maralen's trigger wouldn't go off even though i had her on the battlefield. Please refund my gems or gold, as I feel I really had the upper hand in this match. Other matches went fine.
2 votes -
Cards being placed on opponents side or in one big mass in the middle of the playing field
Playing on Android. When I am forced to "reconnect" due to whatever issue, either the playing field will show up extremely glitchy, or my cards are placed in the wrong spot, and so are my opponents. Which leads to it being impossible to see what's going on. The most recent time it happened, I even closed the game and cleared the cache, after getting kicked in the middle of a draft.
2 votes -
Mastery reward amounts incorrect
When you right click the mastery reward and increase the automatic leveling option where you pay diamonds for levels, when you have a mixed reward 'ie 600 gems and EoE boosters' or '4000 gold and Lorwyn boosters' it shows 600 EoE boosters and 4000 Lorwyn boosters instead of the correct values at the bottom of the screen. This is clearly incorrect but could be very misleading to newer players.
2 votes -
BUG - Rat King disappear ability not triggering
When playing Rat King in Arena (standard or standard ranked) on mobile, the disappear ability is not spawning 1/1 creatures or adding +1/+1 to Rat King when other permanents I control leave the battlefield. For example, when I play Airbender Ascension and use it to exile a creature and return it to the battlefield, it does not trigger Rat King’s disappear ability.
2 votes -
Color challenge rewards
I am a returning player who beat the color challenge ages ago. I can't remember if there were card arts as rewards, but there are now. It says I have completed each step (beat each opponent) but I don't have the card art rewards. I've tried playing the final match again but still it isn't rewarded.
It is like this for all color challenges.
2 votes -
Cannot log in after Lorwyn Eclipsed update
About midnight UTC today I updated my client. Since then, I'm not able to log into my account on any platform. Tested on Windows, Windows through steam, Android (phone), Android (Chromebook). On all devices it either says "Connecting to server" or goes to a black screen and stays there indefinitely. Other accounts work on the same devices. Checked everything (drivers, DNS, home network and mobile data, updated OS). This seems related to the account.
2 votes -
Sorcery card (Hard-Hitting Question) green spell is transferring deathtouch when used with a deathtouch creature
BUG: when pairing a spell that deals damage equal to target creatures power with a deathtouch creature it is also using the creatures deathtouch ability. And players are exploiting it.
1 vote -
Mana flood
Yet another game where i get completely flooded.
The worst is that now i can recognize when the game will be tilted and in a state that pretty much is "sorry we have decided you'll lose this one".
I play mono white agro with 20 lands to grind, draw 8 lands in raw! !! Yeah had the time as i was playing VS control so not much was happening... I casted 3 feather of flights on my opponent Elspeth token, ONLY DREW LANDS.
I have better odds at winning the lottery.
It happens ALL THE TIME. On average i'd say…2 votes
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