MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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10095 results found
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Arena Android App Not Able To Connect To Server
Android version of the game boots up ok, but can't seem to connect to the server. Already cleaned cache and reinstalled the app 2 times and it persists.
15 votes -
Product Suggestion
Please please please STOP with the pairing algorhythms and the obvious cheating that Arena does. Just give us random pairings by rank - thats it - no further manipulations. Let us draw cards randomly as you can with a computer and let actual skill determine who wins and not your obvious manipulations. What you are doing is reprehensible to a competitive player. The game is good if you would just stop the behind the scenes manipulation of what is happening.
6 votes -
vault progress
After opening about 15 packs, found My vault progress isn't progressing. Can you please fix it. Thanks.
27 votes -
A liason
No spokes person for your bug reports? Am I under the correct assumption? I had an issue with a draft token after a Mstery Pass purchase not show up, remedied in less than 48 hours. Cool, as to be expected when you pay for something, you should receive all of what you paid for yes? My daily's are busted, bad.....bug report out there for weeks in addition to all those suffering the woes of daily's not populating, or the shuffler! It's actually hot garbage, it destroys lives, I and so many others just despise the shuffler, any response....just crickets, is…
5 votes -
CANT GET FRIEND REQUESTS OR DIRECT CHALLENGES
IM TRYING TO CONNECT WITH A FRIEND
ANGELATHEBENEVOLENT#33820
WE DO NOT GET FRIEND REQUESTS AND CANNOT GET DIRECT CHALLENGE TO CONNECT
PLEASE RESPOND
75 votes -
no block function
please for the love of god give us a block player option. sick of all the non-players and auto quitters im getting matched with. it wastes my time and gaming time.
8 votes -
Color challenge Bug
By looking for opponent, it can wait until 1h and it doesnt find any. Also is impossible to jump the Color Challenge
6 votes -
Copying Electrolyze
PC version
Strixhaven Premiere Draft.
I cast Lead by Example
I cast Electrolyze
there is a 2/3, 2/1 and a 2/2 on the board. I split the first copy 1 and 1 on the 2/3 and 2/1. My plan was to deal 2 more to the 2/3 with the second electrolyze, but it would not allow me to only submit one target. Instead, I had to select two and split 1 and 1 again. This made it so only one creature died and I lost the game.17 votes -
Gladiator
Why not make Gladiator an official format? Why? Why, though? Just curious.
5 votes -
Unable to purchase Gems - We've gotten totally lost...
This is a defect. Steps to repro:
- Open application
- Log in
- Navigate to the Store
- Select any item to purchase
Actual Result:
The system displays the message: "Waiting for Server..." then an error appears indicating that "We've totally lost...". In the log file I found the following entry associated with this problem:
[19249] [ZFBrowser] Error fetching html: {"error":"ERRUNKNOWN","url":"https://secure.xsolla.com/paystation3/?accesstoken=REDACTED
I'm not able to even reach the store page provided by Xsolla
Expected Result:
The use is able to reach the Store page and to purchase item(s)
System info:
Windows 10 64 bit
Time: GMT+1 07:3920 votes -
Add Friend Request and Rematch Request options
Just that, add friend and rematch request options at the end of the game.
9 votes -
Shaking effect
I would welcome the option to turn off the new shaking effect when card hits the board.
9 votes -
Sportsmanship and leaving a losing game by timing out
Once it is apparent that a game is hopeless for one player, most players are civil and either concede, or quickly play through their turns to bring the game to an end.
But, I've experienced enough players that just walk away from their computer and let the game finish by timing out, that I've taken the time to write this note.
It is an awful game play experience watching the opponent's timer count down for 3+ minutes. Particularly when it is obvious they are not looking at how they could win (checking card text, looking the graveyards, etc.) and are…
21 votes -
play draw
+2 life on the draw
The person on the play has a huge advantage, especially in best of one. The person on the draw should get +2 life as a countermeasure.5 votes -
Customer Feedback page reports "Couldn't submit your request" after clicking "Submit" but the request shows up anyways.
When clicking "Submit" on an idea, I am greeted by a red "Sorry, couldn't submit your request" error message. The request goes through anyways but this could result in users double or triple posting ideas/bug reports.
5 votes -
5 votes
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日本語版誤訳
誤訳
リスの将軍、サワギバ/Chatterfang, Squirrel Generalの日本語テキストがおかしい（代わりにリスを生成するのではなく追加で生成する）戦場の闇市場/Black Marketにカーソルを合わせた際に蓄積カウンターが突撃カウンターと表示される
6 votes -
too many players timing out of games
Too many players are abandoning games by annoyingly letting the timer run all the way down. I firmly suggest a system whereby a player gets three strikes: one strike per game abandonment by timeout. At three strikes, the player is suspended for 2 days, etc. At three suspensions, the player is suspended for a week. Something like that. There needs to be consequences for this, especially because some of it is malicious, but really all of it is a massive waste of time and it will cause player turnover (aka, fewer players around to participate, access products in the store,…
12 votes -
Unable to cast from my hand
I was 4 rounds into a game and was suddenly unable to view the cards in my hand or cast anything from my hand.
5 votes -
Retrieving asset manifest
Seems like you people have been having this issue for years on multiple platforms. Get your **** together and fix it. I spent money on this game and can’t play it.
To answer your 6 questions above:
1 Open the app on my phone. Nothing else to say
2 iOS but seen people with the same issue on Android , Mac, and Windows too going back several years
3 See attached image that tons of other people have sent. After 20 minutes it says it lost server connection. My wifi is working just fine for other devices and other apps…11 votes
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