MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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No existing idea results
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9933 results found
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game crashes
The game crahes very often in every mode. I cant rejoin till the game is over. It always crashes again.
25 votes -
inexistent mana
Opponent casted a 6 mana creature on turn 5 without any mana acceleration
25 votes -
Wildcard Redeem failure
Wildcard Redeem Error. Wildcards are redeeming in deck creation in spite of the fact that an error message appeared saying "wildcard redemption failed: unable to contact server" or "Wildcard redemption failed: could not redeem wildcard." I just burned through maybe 2-3x the wildcards i meant to; i would love for that to be undone.
22 votes -
Losing connection to server
I am having regular issues with the game freezing, and connection being lost to the server.
Sometimes the connection is regained and the game continues, other times the game recognises that connection has been lost and disconnects me from the game (can be real great when I'm losing, but real frustrating when I'm winning), other times the game stays frozen, and I often have to restart arena and lose the game.
I've tried troubleshooting the network on my end, and there don't seem to be any issues. I have a strong connection with good speeds.
49 votes -
timeout
Timeout nothing to do ... unfortunately! :(
31 votes -
Game crashes constantly on mac
please fix the mac client asap, game crashes constantly upon taking the first action after start up. and also please give us full screen support. honestly it's embarrassing how bad this client performs
20 votes -
Rank
twice in standard ranked he didn't give me the point to advance to platinum rank! (
57 votes -
Game just skipped through my turn
The game just skipped through my turn, i had a mountain and dropped a forest, went to drag the wolfwillow to play and it just skips through the rest of my turn
58 votes -
Counter target spell Instant cards doesent counter targeted spell
I was playing Ranked with my deck All Blue and in two ocations my cards that counter spells didnt counter at all. More over they trigger oddly: there were instants, and when i play them, they make me target the spell (that never happen before) and when i oddly target the image of the card that was visually blocked by my card and the legend <Are you sure you whant to target xx with xx?> (that never happen before) and i click YES; The spell was not countered that way and enters play and resolves. The cards i encounter this problem in the log play that attached to this BUg Report was Disdainful Stroke and Adventure spell Hypnotic Sprite.
I was playing Ranked with my deck All Blue and in two ocations my cards that counter spells didnt counter at all. More over they trigger oddly: there were instants, and when i play them, they make me target the spell (that never happen before) and when i oddly target the image of the card that was visually blocked by my card and the legend <Are you sure you whant to target xx with xx?> (that never happen before) and i click YES; The spell was not countered that way and enters play and resolves. The cards i encounter this…
57 votes -
Crash during battle
Hi !
Crash during sealed match while the turn 2 and impossible to reconnect to the match. The game load and when "Ready" is displayed on the screen, the game crash again.
27 votes -
Game Froze
Game froze. Timer not working. Only way to get out of it is to concede game. Not fair I was ahead.
48 votes -
daily quest
the daily quest is not completing. i just casted my 30th black spell and it doesnt complete. please fix.
160 votes -
Game Crashes
Everytime time the Game crashes, I can not enter the Game again. After serval Minutes I can me log in, but the Game that i was playing , I lose every time.
24 votes -
Game crashes during Draft, cant pick cards without the game crashing
Game crashes during Draft, cant pick cards without the game crashing
23 votes -
el juego de cierra en medio de una partida
en medio de una partida se cierra el juego y al volver a conectarme para poder terminar dicha partida me crashea y sucede seguido ... ya perdi 4 partidas por culpa de este bug por favor arreglenlo ... esto sucedio desde la ultima actualización o cambio de evento
24 votes -
Game Crash during draft and sealed
i got a lost at my sealed cause of crash during game and 3 lost in a row during draft...i pretend my crystals back...this is an arena problem and we all should have the refound.The game crash during play and don't let me rejoin in the current game...but it only let me enter after the time is out and i got a loose!
I want my sealed and draft crystal back!22 votes -
Sudden defeat
I was playing THEROS Beyond Death Ranked Draft and both players had enough life, but when I clicked "My Turn", the Defeat message suddenly appeared. Since it was the third defeat in the draft, my draft ended there.
Can I get the gem back?70 votes -
Broken Cards, Balance and Standard
Did a bunch of people who played MTG 2 times, and lose both games get hired to be the balance or design team for these cards the past few years? Because the common theme is cast one card and win the game. What has happened to this game? This game used to be fun. It used to be interactive. You used to be able to play your deck and not have to worry about your opponent casting one card and the game just ends. Why has this become a theme? You can call them what you want, a "build around" card or whatever other term you want to throw on it. The bottom line is the cards are not fair. Really even the other cards that are beyond pushed are the same. Lovestruck Beast. 3 mana 5/5. Honestly, how was this card even green lit? Looking at the set as a whole, the card is actually bad! How can you say that about a 3 mana 5/5?!?!?! When a 3 mana 5/5 is a bad card you know there is a problem. How and why would you let the game become this way? Why would you print cards that are obviously broken? Trying to be creative is one thing. But, obvious pushing of cards and outright not even caring how the card effects the game as a whole had become the standard. This is what you want your players to feel? You want us to have cards always dominating a set or format for years?! Again, listen to the people who actually play the game. Because, it has become so obvious that no one at WOTC does play this game. If they do, it is with no regard for balance. No one seems to understand that this is very bad for the game. You have people creating cards that do not understand anything about how balance works, or even worse they do not play/understand older formats and do not understand the impact of these cards on those formats. I do understand this is a lot to account for. You have made Billions, if not more off of your LOYAL customer base! Hire some competent people that can produce cards and mechanics that don't break the fundamentals of the game! You can tell when cards and mechanics were not tested or when they were pushed. If the community can figure out how busted these cards are on spoiler and within a week or two of release, there is no reason that a team of QUALIFIED individuals couldn't do the same, given a reasonable amount of time. Printing cards Like Oko, Uro, Fires of Invention, Agent of treachery, Winota, Yorion, Genesis Ultimatum, Escape to the Wild, Lucky Clover, Omnath, Lovestruck Beast, Teferi, Time Raveler, Nissa, Who Shakes Worlds and so many more just in the past 1&1/2 years! We as a community have always been told that these cards are in design and testing sometimes a year or more in advanced to allow time for these things to NOT happen. Along with the creation of the next set that will need the same treatment. So why in this short span of time has the game been absolutely ruined by these cards? What if anything has been done about the process that was used that made it okay for these cards to be printed? Or are we to expect more printings of such obvious overpowered nonsense, so WOTC can rake in their money as they know competitive players will buy playsets by the droves. I understand the fundamentals behind what is going on here. I understand that any company needs to make money to survive. I truly understand that. But to this extent? To the extent of ruining your most money making format? To the extent of losing your long time player base due to the inability to admit wrong doing on YOUR part and comfort the community in letting us know that this will NOT be a continuous thing, that this will NOT be the standard for years to come, that something HAS been done about the process that made it okay for these cards to be printed. Because from where I am sitting I feel none of that has been communicated, I feel none of the problems are going to be fixed. Look at the most current set! Had to ban a card within 2 weeks? of it being available for play? Are you as a company okay with this? Was this your intention? To get the community more used to frequent bans, in order to allow more PUSHED and BROKEN cards into sets, driving the price up only to ban these cards within a month? Because this seems like the money making formula that WOTC loves to employ as of late. This is how I feel as a long time community member. This is how I know others feel within the community. These feelings will not allow myself or others to continue to play this obvious trap of a game, where the end goal of the company is to only exploit the customer base knowing(hoping) the next generation will have their % of players to add to the ever declining player base due to lack of creativity. Thus, resulting in these BROKEN cards and players leaving by the 1,000's.
Did a bunch of people who played MTG 2 times, and lose both games get hired to be the balance or design team for these cards the past few years? Because the common theme is cast one card and win the game. What has happened to this game? This game used to be fun. It used to be interactive. You used to be able to play your deck and not have to worry about your opponent casting one card and the game just ends. Why has this become a theme? You can call them what you want, a "build around"…
7 votes -
skipping phases of the game when it shouldnt
take a look at my log. the game completely skipped my last phase after combat even though my planeswalker can still use an ability to kill his card he just flashed in.
not cool. why is the game skipping whole phases?
33 votes -
Game crashes
Game crashes at multiple occasions. Quite annoying if you just spent 10.000 gold to take part in a premium draft (and the game crashes while drafting = random card & while playing = loosing).
Is it possible to redeem the 10000 gold?
24 votes
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