MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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4783 results found
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Bug: Avatar Midweek Magic
I entered the Midweek Magic event for the week of 11/18 and after selecting the two decks, my deck construction was only 13 spells; the rest was 27 lands. It appears all lands and no spells were added from my second deck selection.
14 votes -
Fleem
Completed a traditional draft of OM1 but didn’t receive the Fleem reward.
32 votes -
Stuck on "Entering Match" after the latest update
After the latest update i can not enter any match: its stuck on "Entering Match" screen after “Waiting for opponent”. Before the update everything worked perfect, so it's definitely is related to it. “Entering Match” screen lasts seconds or even minutes and then it returnes back to the main menu. Everything else (shop, etc.) works fine. Log file is attached.
Video can be found here: https://mtgarena-support.wizards.com/hc/en-us/requests/4535002
Changing to a public DNS / restarting game client and PC didnt help47 votes -
Gameplay
Game freezes at random times during matches
12 votes -
Game becomes comoletely unresponsive
Game doesn't let me interact after combat and after certain triggers. I haven't lost internet connection but there's nothing I can do but watch my timer go down. I've waited when this has happened twice now and the game doesn't respond whatsoever. Running on Android and it's only happened since the most recent update. Fix plz
10 votes -
Got the wrong packs as reward!!!
Suposed to get 3 lorwin packs as 4th mastery pass reward, received edge of eternities instead. Would like the 3 packs of new set.
13 votes -
avatar jump in
Avatar Jump in events don't add the correct cards and replace them with basic lands. Horrible play experience. I selected Firebending / Powerful. Having 27 Lands and 13 Spells in Deck. Cleary all spells from the Poweful deck were replaced by basic lands ...
18 votes -
Games freezing
my matches keep freezing after deciding to keep the hand. Neither me nor my opponent get to play the first move, the timer runs out and then the client freezes or crashes
17 votes -
17 votes
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Empty battlefield upon connecting to opponent (after a span of long connect times resulting in cancels, client restart)
I attempted to connect to an opponent as follows: start search>2+ minute wait>cancel>restart search>1+ minute wait>cancel>restart search>near immediate "waiting for opponent">game connects>VS banner>blank battlefield. On the blank battlefield where I'd expected to see a mulligan screen, I cannot concede and must alt+F4. Upon restart, this happened again. Mousing over the opponent's deck showed all counted deck/card statistics at "999."
17 votes -
Mistrise Village Incorrect Functionality
Mistrise Village can make spells uncounterable at any point they are on the stack. When playing against Jeskai Control in Standard, my opponent cast Shiko, Paragon of the Way. I responded with a counterspell. They then activated mistrise village, which incorrectly made the Shiko uncounterable. It should only work if you activate before casting a spell. After further testing, when activated it made all spells of the controller uncounterable. This was tested on both Mac and PC.
54 votes -
Unhinged island
You cannot purchase unhinged island in daily deal today, all other 4 basics are showing but no island
9 votes -
Cards are black, without any pictures and other display issues
Cards are black without any text or look very weird. Gems look red and weird and other problems with the interface
13 votes -
BUG: Death by Vanilla creature achievement doesn't fire
The Death by Vanilla achievement (new in the Yargle Day update) is not being completed even though I have won two games casting only creatures with no abilities. I have also made sure to cast at least 5 creatures each game to satisfy its reqs
33 votes -
Wrong mastery pass packs reward
Master pass level 4 reward says 3 Lorwyn Eclipsed packs, but I got 3 EOE packs instead
14 votes -
Received Incorrect Packs from Mastery Pass
Received 3x Edge of Eternities packs from Lorywn Exclipsed Mastery Pass Level 4 instead of 3 x Lorwyn Exclipsed booster packs
12 votes -
Sound effects
Some of the sound effects are not working.
27 votes -
Game unplayable on Android since last update (Tuesday FEB 24)
Numerous game actions (i.e. death of a creature, selection on a modal spell, creation of tokens etc) lead to game freezing and no possible action on any button/object, without warning (so you realize it when it's already stalled for 10-20 secs). Need to restart client each time, leading to additional waiting time (30 - 120 secs) and game losses. Game is largely unplayable due to this issue, which happens multiple times in a single game. Restoring files etc doesn't work.
12 votes -
Mobilized freezes my mobile game
The game freezes everytime my mobilized creatures are sacrificed. If I do the repair, it fixes it for the game but the time laps makes me loose the game. I am not even able to concede because of the frozen game.
9 votes -
App keeps crashing since new update
Since the new update (02/25/2026), app keeps crashing on opening screen. I've tried force stop/ restart to the same effect. After checking multiple times, it seems to to happen at the "loading initial scene" part of the loading screen.
This issue is happening on Android for me and so far I haven't made it any further than the losing screen.
11 votes
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