MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
--------------
If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.
- or
186 results found
-
Fix the shuffler number 10
Fix the shuffler, running deck, 18 lands, 21 creatures, 21 spells. on the play, started with 2 lands in hand as is good ratio, 2 non spells and 3 creatures. proceeded to top deck 3 lands, also, one starting land was cavern of souls and first draw was also cavern of souls. i only run 2. the odds of that are 1/30 times 1/53. no way in ****.
3 votes -
Fix the shuffler number 9
Running a deck during a standard event, use 18 lands 21 creatures, 21 non creatues. both of my starting hands, i mulliganed 1x, had 1 cavern of souls and 1 shivan reef. i only run 2 caverns and 4 reefs. Odds of that happening are astronomically low, only lost because shufler ****** me once again, we came to play magic not bend over. This is the third loss during this standard event i lost solely due to shuffler cheating for the opponent. fix this ****, give rewards for cheating.
5 votes -
shuffler
11 Matches:
on draw: 9 times
vs
on play 2 times
what a totally fair and fun game...See image on_draw.jpg
2 votes -
Shuffler/hand smoother is broken
13 of first 19 cards are lands in a 17 land, 40 card deck. Your hand smoother is atrocious and/or your shuffler is broken. It's to the point where it's becoming more likely you are reducing wins for people with higher skill level to accrue more gems. So maybe it's not broken from your perspective but it is for the folks unfortunately spending money on your robbery of a game.
3 votes -
Shuffler is fine day 19999999 the game is
The game is rigged. Shuffler is making us lose on purpose
My deck is pretty capable of reaching mythic, yet when I get to diamond 1 the game starts to flood me like I have only 22 lands, guys?? How tu **** can I flood, or else I cant get lands. Stupid shuffler? Who is the irresponsable ***, I am tired. I tried to be nice. This is frustrating, why is this happening and it seems nobody cares, nobody even responds anything? I am a customer, I have no voice? Nobody wants my money. Should I back up and…3 votes -
Shuffler in arena is not correctly adjusted
Dear WoTC Team,
I would like to report a bug, which I presume comes from the algorythm of the shuffler.
Whenever you have four lands in your opening hand, you are flooded with mana on your following turns.
I've observed this behaviour whenever I had said amount of mana in my opener.
Kindly have a look at it as it became predictible and annoying.Best Regards,
Paweł
PS I wanted to attached corresponding log, but it weighs 139MB
5 votes -
shuffler is awful, why can't you ever listen to players
Shuffler is appalling, why can't you ever listen to the players. Please don't tell me it's well tested and works. it does not. Just played a game with 20 versions of one card and couldn't draw one in the first 24 cards. Do realize how unlikely that is to happen in a 60 cards deck.....Shuffler is broken and for pity's sake just look at all the complaints
7 votes -
Rigged shuffler
Since this shtty platform MTGA began Ive been on this stupid site and even kicked off at times for exposing for what i thought was troubling then which is pale in comparison to now.piggyback pilfering of all tge pop culture and franchises chriscocks can skim and scam as he begs the fed for help.ruining this underground game with a torulf jernstorm elderscroll legends card style server that has a hook habit hobby rigging which is practically identical as it is the platform MTGA copied but eld.scr.leg. is much worse.look up torulf and chriscocks and the rest is obvious.if your a…
6 votes -
Fix the shuffler, we came to play magic not bend over \
Fix the shuffler, hand started off with good ratio from my deck build, i use 18 lands 21 creatures 21 non creatures. Diamond 1
by turn 4 i had 5 lands, literally half my cards seen.
Turn 6 ANOTHER LAND
these odds are literally impossible. fix the shuffler, this is why arena is dying4 votes -
Shuffler and mana draws
Guys! Your shuffler is a$$ and thats being nice. No way in **** that irl i shuffle my deckand ill have 6 or 7 consecutive mana draws. If you need any more motivation to really work on this issue that ypu have been putting in the back burner for years. I will no longer buy anything from arena till i see some type of aknowledgemente and that yall will work on it cause its getting waaaay out of hand lately and it makes very hard to enjoy the game when all ypu draw is infinite mana or you stay at…
1 vote -
Increase the shuffler to a seed size that will provide a better experience
Increase the shuffler to use a larger seed size so that is can support a better randomization. The current 256 bit shuffler only suports randomization for 57 item lists efficiently. I have included the table for the Fisher-Yates limits from the Wiki article. With a little math you can see that you representing a very small percentage of the possibilities.
The current state of the shuffler is a clumpy mess in Bof3
2 votes -
FIX THE SHUFFLER SMALLS YOU EMO WEIRDO
The sheer fact that our lands always load up on one side of our hands every single match is enough by itself to prove you guys rigg matches in an attempt to pressure players into buying more cards to keep up. It's literally not even a secret anymore. When will you give us a truly fair and honest shuffler? We love MTG that's why we come back but the rigged matches and shuffler just for profits that we would give anyway possibly even more if it were truly fair. You're ******* yourself out of money and fans trying to…
2 votes -
Busted shuffler
Just wasted 10K gold on an premium event, got one win out of 4 games of which 2 out of those 4 games were down to being flooded. That's a 50% loss rate due to your stupid shuffling algorithm. I have posted these same comments after a lot of the drafts I have played in, either floods or droughts being the main cause of my losses.
2 votes -
Shuffler
2 lands in first 13 draws, it never happen in paper Magic. Fix it, it's so frustrating lose games this way
1 vote -
Extremely broken shuffler
Played a draft with 23 non land cards and 17 lands. In 5 of the 6 matches, by turn 5, i had 7 or more lands, where a match even whent to turn 10 and i ran out of lands. It's quite clear either the programming is set up in a way (we know about the two drawn hands) where the coding is assuming a hand of 5+ land is good, or it's not shuffling. This is Wizards so, it is possible its easy to not let people win so they wont get more rewards cause that'd be less money…
7 votes -
FIX THE ******* SHUFFLER!
How long do people and STREAMERS have to complain about the shuffle, before you all ******* do something about it?!
5 votes -
Increase the shuffler to a seed size that will provide a better experience
Increase the shuffler to use a larger seed size so that is can support a better randomization. The current 256 bit shuffler only suports randomization for 57 item lists efficiently. I have included the table for the Fisher-Yates limits from the Wiki article. With a little math you can see that you representing a very small percentage of the possibilities.
The current state of the shuffler is a clumpy mess in Bof3
2 votes -
fix shuffler/algo, quit making people loose before they can even play
Diamond 1 playing a deck with 18 lands, 21 creatures, 21 non creatures.
First hand, had 1 land, 1 creature 5 spells, these odds are 1 in 100,00.
Second hand, had 1 basic island, rest idr. These odds are also super low, as i literally only have 1 basic island. Fix the shuffler/algo we came to play magic not bend over for the shuffler.4 votes -
Rigged shuffler
ASIDE FROM THIS APP THAT MANIPULATES AND MANICURES GAME PLAY IT IS GOOD TO PUT ON FRONT STREET THAT WHEN YOU GET TO MYTHIC A BOT AND MEMBERS PLAY YOUR DECK AND EVEN INSTANCES IVE EXPERIENCED, THEY CHANGED THE CARD IMAGE FOR THAT DECK.I HAVE LOST % WITHOUT EVEN PLAYING BECAUSE WHEN I GET TO MYTHIC I STOP PLAYING RANKED UNTIL THE "SEASONAL" REDUCTION.DONT PLAY OR MESS WITH OUR DECKS HASHOLES TY
THEY ALSO PRAVARICATE THE "SEASONAL" RANK TRIMMING ENENT AS IT IS EVERY MONTH (NOT 3 MONTHS) AND USUALLY A DAY AHEAD AT THAT.
UNDERSTAND MOST THE DIGITAL TEAM…2 votes -
Rigged shuffler
CHRISCOCKS HUNG WITH EPSTEINANDGATES.
NOW HE BEGS FOR BAIL OUT $ FROM TARIFFS WHILE THEY SCAM US AND RUIN OUR GAME.
CORPORATE AND WEALTHY CORRUPTION.
PLAIN AND SIMPLE
IM JUST GLAD THEY ARENT TRYIN TO TOTALLY RIP OFF STAR TREK AND WISH THEY WOULD STAR WARS AS DISNEY WOULD OWN THEIR Has AND THAT WOULD BE BETTER THAN NOW.2 votes
- Don't see your idea?