MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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3465 results found
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unable to log in then something weird happens
i cannot log in i was playing then a game ended i won and then timeout it failed to log in when i try to reconnect and when i try to reconnect this weird thing happens
10 votes -
Game is hanging for no reason
Get your **** show in order WOTC. I have spent money in good faith that the product you offer will work correctly. I have started 7 total games today and 5 of the 7 have been with 3 separate decks. The first deck froze two times out of 3 games when all I did was tap to activate an earthbent Fabled Passage. In both games.
The next deck, froze once and finished one.
3rd deck if froze two consecutive games around turn 5. All the freezes have taken place after stabilizing or when I am attacking in with lethal trying…12 votes -
Not awarding wins or quest progress
Game is not awarding wins in midweek magic event or quest progress.
10 votes -
Wins do not count in any format/mode. No progress in daily quests.
Wins do not count in any format/mode. No progress in daily quests.
10 votes -
Final Win to obtain Mythic not awarded
I needed one win to advance to mythic; got the win and...no ranking update on the Victory screen. Looked at my rank and I was still Diamond 1 with one win needed. This was on iOS - I'm reporting here because the drop down menus don't work on my phone. Please advance me to Mythic. Thank you.
9 votes -
App keeps crashing since new update
Since the new update (02/25/2026), app keeps crashing on opening screen. I've tried force stop/ restart to the same effect. After checking multiple times, it seems to to happen at the "loading initial scene" part of the loading screen.
This issue is happening on Android for me and so far I haven't made it any further than the losing screen.
12 votes -
Gameplay
Game freezes at random times during matches
12 votes -
Got the wrong packs as reward!!!
Suposed to get 3 lorwin packs as 4th mastery pass reward, received edge of eternities instead. Would like the 3 packs of new set.
13 votes -
Not Getting My Secrets of Strixhaven Pre-Order
I spent over $50 on a pre-order and it never showed up on the packs page prior to the release that I had even bought anything. I thought maybe it was just something that didn't really matter and I would still get the 50 packs I pre-ordered. But nothing. I did not get my packs. Just to make sure that it still counted as I bought it even though my screen is still telling me to "get packs" with nothing else on it, I checked yesterday to see if it was still in the store and it wasn't. Meaning I…
7 votes -
Unhinged island
You cannot purchase unhinged island in daily deal today, all other 4 basics are showing but no island
9 votes -
Missing cards after update
Recently I noticed force of negation was missing and contacted support. The card is back. But now it appears mystical tutor is missing. On arena it says that one of cards in my deck was banned which is not the case.
9 votes -
Correction Needed: Major Oracle Text Errors in the Korean Localization(3/3)
Check Links
1/3
https://feedback.wizards.com/forums/918667-mtg-arena-bugs-product-suggestions/suggestions/51217132-correction-needed-major-oracle-text-errors-in-the
2/3
https://feedback.wizards.com/forums/918667-mtg-arena-bugs-product-suggestions/suggestions/51217153-correction-needed-major-oracle-text-errors-in-the타입 번역 오류 (Type Mistranslation)
봄의 심장 난투코(Springheart Nantuko)
현재 오역: 곤충 수도승 (Insect Monk)
수정 번역: 곤충 승려 (Insect Monk)신실한 창술대가(Faithful Pikemaster)
현재 오역: 코뿔소 수도승 병사 (Rhino Monk Soldier)
수정 번역: 코뿔소 승려 병사 (Rhino Monk Soldier)프로제니투스(Progenitus)
현재 오역: 히드라 아바타 (Hydra Avatar)
수정 번역: 히드라 화신 (Hydra Avatar)길드팩트, 니브-미젯(Niv-Mizzet, Guildpact)
지고의 존재, 니브-미젯(Niv-Mizzet, Supreme)
다시 태어난 니브-미젯(Niv-Mizzet Reborn)
현재 오역: 용 아바타 (Dragon Avatar)
수정 번역: 용 화신 (Dragon Avatar)유체역학적 급등, 인드리스(Indris, the Hydrostatic Surge)
현재 오역: 수달 화신 (Otter Incarnation)
수정 번역: 수달 현신…8 votes -
Screen goes black won't load
After 'Loading initial screen' the screen goes black and the game won't load. Waited over 5 minutes, but nothing...
8 votes -
Game crashes mid game
Mobile Android 2026.57.0.5694.1241037
Game appears to halt all user input mid game, causing major delays and game losses. Appears sparattic, but when it occurs, causes the game to become unplayable for the user. Multiple causes for thr crash include: opponent activating the ability of a map token, creatures dying as a state based action due to damage, resolving abilities of class enchantments, etc. When the bug gets triggeted, it ignores all user input and will not resolve the spell or ability on the stack, causing a "timeout" for the user.
If quickly noticed by the user, they may close out…9 votes -
full screen mode not staying active
Full screen mode will not stay active no matter how many times i go in a reset it to full screen every single time the screen changes scenes it goes back to windowed mode. How do I fix this
11 votes -
I can't buy gems (get a problem with with paypal)
I want to buy some gems, and connect to the paypal window, but after entering my email address and my password, the window stay blank...(white), I don't see the payment page.
7 votes -
Wrong mastery pass packs reward
Master pass level 4 reward says 3 Lorwyn Eclipsed packs, but I got 3 EOE packs instead
14 votes -
Received Incorrect Packs from Mastery Pass
Received 3x Edge of Eternities packs from Lorywn Exclipsed Mastery Pass Level 4 instead of 3 x Lorwyn Exclipsed booster packs
12 votes -
Token destruction freezing game
This has been happening for 3 days now, I’ve seen multiple other reports but there’s been no response whatsoever from wizards so here I am again. Upon any token destruction, the player who should have an opportunity to respond will be locked out of making any moves. The timer will run out while the pass button is nowhere to be found. Additionally cards that theoretically you can respond with are not able to be used, mana is not able to be tapped. I am starting to see decks made to force this token destruction and consequentially a surrender from the…
11 votes -
Game hangs on mobilize end step trigger
When the mobilize sacrifice triggers at the end step the game hangs showing my stadium headliner card. I have to restart the client to continue playing. This has been happening since the client update before the teenage mutant ninja turtles set release
10 votes
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