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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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141 results found

  1. week 2 of client stuck on "waiting for server" spiel

    OS:
    mac

    issue:
    as per title, after ANY and EVERY match (regardless of type, ranked, unranked, event) the client gets stuck on the good ol' Bu ll sh it "waiting for server" screen. (henceforth WFS)
    game sounds still perform regularly (quests, rewards, yada, yada...)

    ONLY difference with regular client behavior (aside the whole step-sister thing):
    the loading circle of WFS appears to be double stacked (background greyed out instead of black) and the background wears off when the WFS screen should fu ck of f.

    expected behavior:
    WFS regularly wears off, or better still doesn't show at all…

    3 votes

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  2. Missing Mystic Pack

    Playing on Galaxy Tablet. Just won Alchemy Game. This got me to the next step on the Mastery Track which happend to award me a standard pack. I did not go and open the Standard pack straight away. Wining the game also completed the daily Spells event and tipped my gold over the threshold to buy another pack. So I went to the store an purchased a Mythic Pack. After this I went to the Pack expecting to find two packs and open them. The was only to Basic pack to open, the one from the mastery track. The Mythic…

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  3. Please change concession rules so that players may only concede at sorcery speed.

    Please change concession rules so that players may only concede at sorcery speed. If you will not, please remove the daily challenge "Attack with 30 creatures".

    Being that bad manners and un-sportsman-like behavior seems overwhelmingly to be the most popular way to play this game on Arena, these behaviors need to be moderated and limited in the back end. Because bad manners, un-sportsman-like behavior, griefing and bullying is frowned upon in this venue, is it not? Sometimes I have cause to wonder.

    9 out of 10 times I build a board that is able to attack without losing the game,…

    2 votes

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    3 comments  ·  Gameplay  ·  Admin →
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  4. Spark Tutorial Fairy Stuck

    The Tutorial fairy is stuck in a loop after finishing the tutorial as she gives the introduction to quests following beating the Bolas boss. It repeats every time I enter the home page, even multiple times per game session. Uninstalling and reinstalling has not solved the issue. Clearing game assets has not resolved issue.

    2 votes

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  5. Game crash

    My game crashed at the end of game two of a match as I was attacking for lethal. I did not get credit for winning, nor did I get credit for winning game one or gain progress on my quests. It was very frustrating to not get credit for a long match. I would appreciate my account being compensated accordingly.

    2 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  6. Graphic Bug Lorwyn Companion

    Just noticing this bug while trying to read for my quests last night. The companion graphic for the new set overlaps other windows that pop up. I believe it is a minor error in code that this object over layers other windows, or could be a layer system error, as the companion is (what I understand) supposed to have a pop out effect.

    I play on my iPad, so I’m unsure if noticeable on PC.

    Many thanks.

    2 votes

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  7. Once again, the software keeps crashing -- over 9 times today. I am fed up of seeing the Lost Connection screen, frankly!

    Here's a new idea, why not try and fix the constant crashes and lag issues...? I am fed up seeing this screen, frankly, and no other game I have has had so many problems. Please can you sort this code out, because the game is rapidly becoming unplayable for anything more than 20 minutes at a time... I've had this occur at least 9 or 10 times today, alone, and it's an instant downer.
    Every time I opt to Check Status, it says there's no incidents or issues, and yet it happens on a daily basis. I have re-installed, restarted…

    1 vote

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  8. Client Stuck on "waiting for server" spiel.

    OS:
    mac

    issue:
    as per title, after ANY and EVERY match (regardless of type, ranked, unranked, event) the client gets stuck on the good ol' Bu ll sh it "waiting for server" screen. (henceforth WFS)
    game sounds still perform regularly (quests, rewards, yada, yada...)

    ONLY difference with regular client behavior (aside the whole step-sister thing):
    the loading circle of WFS appears to be double stacked (background greyed out instead of black) and the background wears off when the WFS screen should fu ck of f.

    expected behavior:
    WFS regularly wears off, or better still doesn't show at all…

    2 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  9. Arachnogenesis vs. Earthbend interaction

    Platform: macOS
    Format: 100-Card Brawl

    Description of Bug:
    I cast "Arachnogenesis" during the Declare Blockers step. The spell resolved and successfully created Spider tokens, but it FAILED to prevent combat damage from the opponent's non-Spider creatures.

    The opponent was attacking with "Ghalta, Primal Hunger" (modified by "The Earth Crystal" and "Blanchwood Armor") and "Toph, Earthbending Master".

    Rules Confirmation:
    - There were NO "Questing Beast" effects on the battlefield.
    - There were NO "Damage can't be prevented" spells (like Stomp/Bonecrusher Giant) in the Graveyard, Exile, or Adventure Zone.
    - The attackers were not Spiders.

    Suspected Cause:
    There appears to…

    2 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  10. Stop rigging the deal

    Every single time I get to go first you give me absolutely nothing as far as cards go in my hand. I can't do anything and when it's the opponent's turn I get 15 freaking land in a row. What the **** is going on. This game is so rigged. It's not even funny. Stop forcing me to play against the same decks over and over and over giving me no cards so they can just play all their creatures and win the game every time it's f****** pointless wasting everyone's ******* time deal it fairly and stop dealing me…

    1 vote

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    0 comments  ·  Gameplay  ·  Admin →
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  11. LGS Wins Added to Arena

    LGS Wins Added to Arena:
    It's great that wins gotten in a real life event (at your LGS) are now added to Arena.
    However, the wins are applied at the moment you log in, rather than when you played in the event.
    Last week I played in a prerelease for the new Lorwyn set, and it's great that I got the wins on Arena. But I didn't log into Arena until the next day. Thus the wins were applied not on a day where I didn't play Arena (the day I went to my LGS and played in the prerelease),…

    1 vote

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    0 comments  ·  Events  ·  Admin →
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  12. Change the rules text for "Protection"

    I was under the impression that The One Ring gave me virtual invincibility until my next turn after it enters the battlefield (if played), because the text when I hover over it says that a player with Protection from Everything "...can't be... dealt damage...," but apparently that is NOT the case, because apparently Questing Beast craps all over that. That would have been nice to know before I decided to play my copy of The One Ring instead of my Doomskar while my opponent had a Questing Beast in play. You should seriously consider changing the wording of…

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  13. FF/Bloomburrow Starter Decks Should be in Starter Duel Event

    The store bought starter decks that you import digital codes to arena (Final Fantasy and Bloomburrow) should be playable in the Starter Deck Duel Event. That is where most people complete their quests. It allows new players to see these starter decks and encourage them to buy the set kits, packs, etc.

    Currently I own both starter decks and I find it difficult to play them in standard play or ranked. Having them playable in Starter Deck Duel will allow more opportunity to play a basic deck in hopes to be 50% winrate vs other starter decks as opposed…

    1 vote

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  14. week 3 of client stuck on "waiting for server" spiel

    OS:
mac
    issue:
as per title, after ANY and EVERY match (regardless of type, ranked, unranked, event) the client gets stuck on the good ol' Bu ll sh it "waiting for server" screen. (henceforth WFS)
game sounds still perform regularly (quests, rewards, yada, yada...)
    ONLY difference with regular client behavior (aside the whole step-sister thing):
the loading circle of WFS appears to be double stacked (background greyed out instead of black) and the background wears off when the WFS screen should fu ck of f.
    expected behavior:
WFS regularly wears off, or better still doesn't show at all (we all know it doesn't…

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  15. LEGGETE PROGRAMMATORI

    salve…vorrei dirvi ma perchè non vengono inserite altre nuove carte tipo i mox che si vedono a questo evento sealer draft, inserite lo juzam djinn altre immagini delle carte tipo tutore demoniaco prima edizione, l'angelo di serra prima edizione il mox di diamante, LE BITERRE PRIMA EDIZIONE,,,per quale motivo state perdendo tutto questo tempo per far diventare questa app di MTG bella e giocabile? inseritele nel negozio ma INSERITE TUTTE QUESTE NOVITà non ste schifezze dei bordi nuovi che manco esiste nel cartaceo,,,,e che diamine la gente smetterà di giocare se non inserite altre carte e…

    1 vote

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  16. week 3 of client stuck on "waiting for server" spiel

    OS:
mac
    issue:
as per title, after ANY and EVERY match (regardless of type, ranked, unranked, event) the client gets stuck on the good ol' Bu ll sh it "waiting for server" screen. (henceforth WFS)
game sounds still perform regularly (quests, rewards, yada, yada...)
    ONLY difference with regular client behavior (aside the whole step-sister thing):
the loading circle of WFS appears to be double stacked (background greyed out instead of black) and the background wears off when the WFS screen should fu ck of f.
    expected behavior:
WFS regularly wears off, or better still doesn't show at all (we all know it doesn't…

    1 vote

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    0 comments  ·  Gameplay  ·  Admin →
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  17. week 4 of client stuck on "waiting for server" spiel

    OS:
mac
issue:
as per title, after ANY and EVERY match (regardless of type, ranked, unranked, event) the client gets stuck on the good ol' Bu ll sh it "waiting for server" screen. (henceforth WFS)
game sounds still perform regularly (quests, rewards, yada, yada...)
ONLY difference with regular client behavior (aside the whole step-sister thing):
the loading circle of WFS appears to be double stacked (background greyed out instead of black) and the background wears off when the WFS screen should fu ck of f.
expected behavior:
WFS regularly wears off, or better still doesn't show at all (we all know it doesn't take 1-5s to…

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  18. week 4 of client stuck on "waiting for server" spiel

    OS:
mac
issue:
as per title, after ANY and EVERY match (regardless of type, ranked, unranked, event) the client gets stuck on the good ol' Bu ll sh it "waiting for server" screen. (henceforth WFS)
game sounds still perform regularly (quests, rewards, yada, yada...)
ONLY difference with regular client behavior (aside the whole step-sister thing):
the loading circle of WFS appears to be double stacked (background greyed out instead of black) and the background wears off when the WFS screen should fu ck of f.
expected behavior:
WFS regularly wears off, or better still doesn't show at all (we all know it doesn't take 1-5s to…

    1 vote

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  19. Fix Item Exclusivity in Adventurer, Spark, and Planeswalker Bundles to Preserve Arena’s Clean F2P Model

    MTG Arena has one of the cleanest free-to-play models in existence. From the first minute, the game teaches a simple, powerful rule:

    “If you play, you can earn everything.”
    Money only saves time.

    That rule is Arena’s identity. It’s why the economy feels fair, why progression feels meaningful, and why spending money is optional instead of coerced.

    Right now, the only blemish on this nearly perfect system is three bundle-exclusive items:

    • Adventurer Bundle
    • Spark Bundle
    • Planeswalker Bundle

    These bundles are the entire issue. Everything else in Arena is earnable. Packs, drafts, even most cosmetics can be acquired without…

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  20. Unable to play on android or windows

    After opening the game and going through the usual loading screen I was greeted with attached screenshot.
    I tried both android and windows and had the same result.

    I was able to get in after 16 hours but encountered the same problem hours later when trying to get in to clear some dailies.

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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MTG Arena Bugs & Product Suggestions

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