MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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No existing idea results
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3486 results found
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BUG: destroyed creatures do not leave the battlefield
strixhaven premier draft. No creatures would leave the battlefield and go to the graveyard. The dead creatures are not functional (can't attack, use abilities etc). But they are not in the graveyard either which matters for the graveyard decks. Attached the log.
1 vote -
Your random card draw is malfunctioning
I'll say it again. Your random card draw is malfunctioning. (not counting subtraction of each card drawn), the chance of drawing 16 lands out of 27 (7 initially drawn + 20 rounds) is about 1 in 360. So this online game is not realistic, it's designed to make you want different cards. I'm not on board for that. I've attached the last match log to prove it.
2 votes -
error in the middle of draft picking
i was picking and in the middle of the draft a bug happened and didn't allowed me to pick the card i wanted and automatically arena selected one for me. the message was this "an error ocurred during your draft"
2 votes -
Missing bonus packs
I had an animation pop up when logging in today to receive 3 SOS packs but they didn't show up. Then I went to the Messages section to see a new message where it said I could claim something, and it loaded another 3 packs and basic lands, but those didn't show up either.
I have 6 packs from the IRL prerelease bonus, but not the other 3+3 packs from the above.
(I don't know which category this most fits, chose UI.)
EDIT: Closed Arena and opened again, and there are 9 packs total now, vs 6 or 12. Idk if the above was supposed to give me 6 packs or just 3 from the separate popups. So one of those was resolved, but the other isn't, unless I'm misunderstanding.
I had an animation pop up when logging in today to receive 3 SOS packs but they didn't show up. Then I went to the Messages section to see a new message where it said I could claim something, and it loaded another 3 packs and basic lands, but those didn't show up either.
I have 6 packs from the IRL prerelease bonus, but not the other 3+3 packs from the above.
(I don't know which category this most fits, chose UI.)
EDIT: Closed Arena and opened again, and there are 9 packs total now, vs 6 or 12. Idk…
1 vote -
Add "alternate style owned" filter in collection
It would be awesome if there could be a "Filter" while searching your collection that's maybe a tick-box like "Alternate Style Owned" -- Some way that if you tick that On, it would filter to show you every card you own an Alternate Style for. The use-case here is that sometimes you forget you have an Alternate Style for a card, or you never saw the screen where it granted you the Style so you had no idea that you had it..etc. And if there was a single-button toggle to see everything you have an Alternate Style for, it would be very easy to set those as defaults en masse!
It would be awesome if there could be a "Filter" while searching your collection that's maybe a tick-box like "Alternate Style Owned" -- Some way that if you tick that On, it would filter to show you every card you own an Alternate Style for. The use-case here is that sometimes you forget you have an Alternate Style for a card, or you never saw the screen where it granted you the Style so you had no idea that you had it..etc. And if there was a single-button toggle to see everything you have an Alternate Style for, it would…
2 votes -
RIGGED GAME
Boycott MTGA! We all know this RNG can't be legal.
This is honest.: https://www.youtube.com/watch?v=swIqdQKPWQ0
2 votes -
Mythic Lorwyn Eclipsed Packs give regular rare wildcard
Purchased a Lorwyn eclipsed mythic pack but the mythic slot gave a regular rare wildcard. This should have been a mythic wildcard.
3 votes -
Can't open TMNT pre-release packs
I was able to open all of the packs I purchased as well as the three sent to everybody. However, the six packs I was supposed to get for pre-release remain locked, saying "available March 3, 2026
3 votes -
Unable to perform game actions in pick two turtles draft
I cracked a mutagen token to put a counter on a creature and the game froze up causing me to time out of pick two draft
2 votes -
Pick two cards TMNT DRAFT event
I was creating my deck for the event when it suddenly promoted that deck craeation failed. It kicked me out and had to work my way back to that event but when I tried again the same error happened. I opted to exit the app and restart again. When I logged back in it appeared as if my game ended. Because it was requiring me for gold or diamonds to play. I haven’t even built and played the deck I drafted. I lost 1 draft token because of this.
2 votes -
Game freezing on android
I've already posted that my game is Freezing but I failed to include it's on the android app.
I've gathered a lot of instances that trigger the freeze such as:
-Attacking
-looking at opponent's hand
-ultima resolving and ending the turn
-Phelia exiling a token
-watching a card on my own hand
-Annihilator sacrificing a token
-trigger from weaver of souls
-opp casting their commander
-Any sweeper
-looting with pirate's pillage
This has been happening at least since Feb 25th (I'm not sure, as I could've given grace that it was my phone for some days), and I'm afraid to play the new set as I fear my game will freeze and I'll be awarded a loss, losing my money.
I beg for any acknowledgement on this issue, or any hope on y'all fixing it.
I've got screenshots of every one of these instancesI've already posted that my game is Freezing but I failed to include it's on the android app.
I've gathered a lot of instances that trigger the freeze such as:
-Attacking
-looking at opponent's hand
-ultima resolving and ending the turn
-Phelia exiling a token
-watching a card on my own hand
-Annihilator sacrificing a token
-trigger from weaver of souls
-opp casting their commander
-Any sweeper
-looting with pirate's pillage
This has been happening at least since Feb 25th (I'm not sure, as I could've given grace that it was my phone for some days), and I'm afraid to…3 votes -
Server lag causing problemss
Server lag causing glitches and timing out. Please fix your slow servers. You guys make enough money to have a game that doesn't lag, freeze, and kick resulting in game losses
3 votes -
Ogre Slumlord not triggering
Ogre Slumlord gives the player the choice to make a 1/1 rat token whenever a non-token creature dies (assuming Ogre Slumlord remains on the battlefield when the trigger is resolved). When playing on Android, this ability never triggers and does not allow the player the option to create these tokens. In this specific instance, the deck in question was a "Vren, the Relentless" commander deck and the creatures killed were destroyed (not exiled) by instant and sorcery cards.
2 votes -
Unable to challenge with a companion
I am unable to play games against friends during challenge matches with a companion in the companion zone. It gets stuck on the loading screen. I do friendly challenges a lot and this is something that’s happened in this specific situation for the last 2 weeks at least
3 votes -
Card won't work on Mobile
While on MTG Arena through mobile the card Consumed by Greed won't work. Everytime I attempt to cast it I get the option to gift a card or not, but once the selection is made it returns to my hand as if I hadn't tried casting the card at all.
1 vote -
Drawing either almost only lands or only no lands
Lately I experience the following situation disproportionately often:
After the starting hand (which seems to be normal), I either draw almost no lands (like 1 out of 7-10 cards) or almost nothing but lands (maybe 1-3 no land cards out of 10 or so). This is in decks which roughly have the standard mix of 40% lands vs. 60% no land cards.
Obviously , this is a situation that can arise, but the frequency at which it does seems against all probability. Frankly, it feels like the drawing/shuffling algorithm is somehow buggy.
It is annoying that this has happened repeatdely during rated games (i.e. paid draft events) and the mere frequency is starting to really take the fun out of the game.Lately I experience the following situation disproportionately often:
After the starting hand (which seems to be normal), I either draw almost no lands (like 1 out of 7-10 cards) or almost nothing but lands (maybe 1-3 no land cards out of 10 or so). This is in decks which roughly have the standard mix of 40% lands vs. 60% no land cards.
Obviously , this is a situation that can arise, but the frequency at which it does seems against all probability. Frankly, it feels like the drawing/shuffling algorithm is somehow buggy.
It is annoying that this has happened repeatdely…2 votes -
error updating data, please check your connection and try again
While waiting to log in, I end up with this message "error updating data, please check your connection and try again" after "retrieving asset manifest".
Nothing has changed (from PC or ISP) from the day before (4/18) as this began yesterday (4/19).
Apparently this has been an known issue for some time.
2 votes -
Very sure the cards are not random
I'm very sure the cards are not random from the top of the pile. I have 31 lands out of 75 cards. I should not be getting 11 lands out of the first 15 draws. This has happened a couple times. And the chances of that happening are about 1 in 250, I've done the math. As a software engineer and an investor in Hasbro, I'm very skeptical of how the programming is done for these fully automated digital cards to be determined, there's an algorithm I'm sure. And if there is, so be it. But, I want to understand as an investor what the psychological idea is behind it because I'm sure players are more tempted to change their deck or buy more cards.
I'm very sure the cards are not random from the top of the pile. I have 31 lands out of 75 cards. I should not be getting 11 lands out of the first 15 draws. This has happened a couple times. And the chances of that happening are about 1 in 250, I've done the math. As a software engineer and an investor in Hasbro, I'm very skeptical of how the programming is done for these fully automated digital cards to be determined, there's an algorithm I'm sure. And if there is, so be it. But, I want to understand…
2 votes -
WTF were you guys thinking????????
Brilliant idea someone plays their first land then loses 1/2 their deck. Like seriously WTF ? aRE YOU TRYING TO PUSH PLAYERS AWAY????????
2 votes -
Booster turor does not reveal cards
Booster tutor does not do what it has written in text box.
It reads: Open sealed Magic Booster pack, reveal cards, choose one of them and put it into your hand.
What it does: Open sealed Magic booster, put one card into your hand.It should reveal card selection to opponent to provide information about mana and card availability and also it should reveal the choice.
I played multiple events and the card does not work all its text as it should.2 votes
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