MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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1950 results found
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bug with a chips
The bug happens inside the app when I am using a chip deck and end up creating a very large number of chips — by that I mean more than 200 chips. When this happens, the app simply freezes, shows a message saying it is trying to contact support (or something similar that I don’t remember exactly), and then closes. The game does not register my winnings, even though I was winning and everything was going fine. The app just closes unexpectedly. This is a bug and it has happened more than once.
1 vote -
mission is not progressing
so my mission says to do white or blue spells and im using a white and blue deck and everytime i do a spell its not progressing also when i win the game i cant even get the first reward of the day the 200 coins i dont know how to fix this
9 votes -
Arena on android mobile crashes multiple times per game.
I paid for draft and the game crashes multiple times per match and because reconnect takes so long I lose a turn causing me to lose the game.
This happens on multiple different format. Brawl, premeir draft, and alchemy.
I am playing on Android.
It usually seems to happen right when a trigger I control was supposed to trigger and instead it gets locked onto thinking while my timer counts down. And I have to restart the client.
It has ruined 2 different premier drafts I've bought into. I kept trying waiting for things to get better but at this…3 votes -
Game freezing after damage when attacking
Twice in one Lorwyn quick draft, game has frozen in the damage step while attacking. Forcing a hard reset and giving two match losses in the paid event.
I would like my entry fee back. I understand that connection issues happen, but this is unacceptable.
10 votes -
I have a tutorial message that keeps showing up every time I go to the main page
I have a tutorial message that keeps showing up every time I go to the main page, The message is "what an adventure, etc...."
3 votes -
What the heck is going on tonight?
Basically, when I try to load into a game I either get a long queue or I can’t take any action. Thanks for the help
8 votes -
Oponente não confirma a mão e não sai da tela de carregamento
O jogo encontra uma partida, porém após eu informar que irei jogar com a mão mostrada, fico aguardando a confirmação do oponente e apesar do tempo da ampulheta esgotar, nada muda.
Já ocorreu o mesmo erro com mais de um adversário e o problema começou a acontecer hoje à tarde. 28/122 votes -
Please have a way to see mid-game which player went first, and what turn number it is.
Hi hi!
I'm currently playing with Surgical Metamorph in historic (costs 1 less if you're going second), but there are a few other cards like this - Lonely End (person going second gians 3 life when it resolves), Desert Cenote (comes in untapped if you're going second), Unnatural Summons (costs 1 less if you're going second), stuff like that. Even outside of Alchemy, we have stuff like Starting Town - in theory, it's not too hard to remember "is this one of the first three turns" - but the reality is that with ramp and missed land drops, it can…
3 votes -
Unable to block
Arena hung today during a Bo1 ECL game; when I reconnected, I could not block. Tapping my creatures did not select them, to be precise. I lost the game as a result (ending my draft). This was in iOS after today's update.
Please refund my draft cost.
9 votes -
Game is hanging for no reason
Get your **** show in order WOTC. I have spent money in good faith that the product you offer will work correctly. I have started 7 total games today and 5 of the 7 have been with 3 separate decks. The first deck froze two times out of 3 games when all I did was tap to activate an earthbent Fabled Passage. In both games.
The next deck, froze once and finished one.
3rd deck if froze two consecutive games around turn 5. All the freezes have taken place after stabilizing or when I am attacking in with lethal trying…12 votes -
Game keeps crashing when i activate lander tokens (android)
Ever since the last update my game keeps crashing in the middle of matches. I am on android. Something went wrong with the game code when the last update was posted, game keeps crashing when certain triggered abilities activate, like for example when rhystic study is on the stack with something else or whenever I try to activate a lander token, I consistently crash the the game out with lander tokens. You can easily recreate the bug just by activating a lander token on mobile android. In the screenshot below my friend and I were playing lastnight and you can…
10 votes -
Sparky voice line stuck
Sparky is stuck on the mainscreen repeating the same line about me being well on my way to being a great planeswalker, it's every time I log in, every time I finish a match. It's constant, and it's driving me insane. How do I disable this annoying pest?
9 votes -
Daily wins and ranking not working
I've won 3-4 games now, no rank change, no credit for daily/weekly wins. Also your website crashes when I try to add a log (Google Chrome and Firefox).
9 votes -
Game freezes during turn, leading to timeouts or crash
Since the last update (Feb 24th 2026) The game tends to become unresponsive as card effects resolve, leading to unpreventable timeouts and game loss. It's like "waiting on opponent" timeout, except it's my go but there's no option to resolve the stack or pass
Repairing/reinstalling/reopening doesn't fix as maybe 60% of games still end through concessions due to technical issues
Suggestion: implement a "Sorry, I'm having technical issues" emote so at least we can maintain a level of respectful sportsmanship during these frustrations
I can't justify spending Gold or Gems to join events knowing that the game will probably crash,…
10 votes -
My companions page is empty
When I go to the "Select Companion" section while building a deck the page is empty. I can see me companions on my profile tab and can change the one used by default.
9 votes -
Cards not dealing at start of new game
Bug report for December 28th, 2025, 4:25pm, Central time. I've dropped into a number of games today where there's either an extended attempt to connect with the other player or the game loads but the cards are never dealt. Eventually I get a timeout timer that drops to nothing but remains without giving me a strike. When checking the status of the decks for each player, all values are at 999 (see attached image).
8 votes -
Sparky
Just get rid of sparky. It's not a hard app to use. My 5 year old figured it out. Sparky is annoying and there is no way to shut off her voice yelling at me every time I open the app or leave a game. I'll try and log in once a week until she's gone.
8 votes -
Token destruction freezing game
This has been happening for 3 days now, I’ve seen multiple other reports but there’s been no response whatsoever from wizards so here I am again. Upon any token destruction, the player who should have an opportunity to respond will be locked out of making any moves. The timer will run out while the pass button is nowhere to be found. Additionally cards that theoretically you can respond with are not able to be used, mana is not able to be tapped. I am starting to see decks made to force this token destruction and consequentially a surrender from the…
11 votes -
Arena Gameplay not functional
The game will not allow you to play a match, concede, mulligan, or sometimes even draw your starting hand. The only way out of Arena is to tab out or alt-F4 to close the client completely. This is happening across multiple devices on the same network.
10 votes -
Tutorial
The option to turn off the tutorial is missing or been removed. Or there’s a glitch in which the blue little fairy has been reactivated with no tutorial decks remaining, as I have completed it all.
In essence I don’t want to hear it every time I exit a match to complete a quest that’s not even their or on my home screen as I’m sure that in its self is a glitch…
8 votes
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