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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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11345 results found

  1. 99 votes
    42 comments  ·  Events  ·  Admin →
    How important is this to you?
  2. Bestow

    Bestow placement error has cost me multiple premium drafts. Most recently I was attacked by an unblockable nyxborn hydra. Up voting doesn’t seem to matter.

    26 votes
    7 comments  ·  Gameplay  ·  Admin →
    How important is this to you?
  3. Quick Draft Quest No Progression

    I decided to spend some of my gold to do the Quick Draft Quest (the blue one) and started a WOE Quick Draft event. After playing 3 matches I went to check on my quest progression, since I didn't get the reward prompt, only to find out that it's still at 0/3. Immensely disappointed as I won't have enough gold this month to do another draft and get the Halloween pet, so I'd have to wait a whole other month to attempt to do this quest again.

    105 votes
    57 comments  ·  Events  ·  Admin →
    How important is this to you?
  4. Claim button not working

    After a match, where I would claim my prizes, the claim page shows no prize, and pushing the button does nothing. I am still able to open the friends list and rotate the screen, so the app is not frozen, i just can’t proceed by pushing the claim button. The only way to proceed is to close and restart the app. I am on an iPhone SE 2.

    16 votes
    How important is this to you?
  5. Unresponsive sideboarding

    OS: Android
    First Encountered when Bloomburrow released.

    Has happened to me three times today.

    When sideboarding prior to a third match (i.e. the second time sideboarding in a best of three match). All cards in the sideboard area are unresponsive when clicked, and therefore cannot be added to my deck directly. The only way to affect the cards in my deck is to adjust the quantity by interacting with the ui in the area where my deck is shown, which is responsive.

    23 votes
    How important is this to you?
  6. Mastery pass reward not received

    I did not received a few of my last rewards of the mastery pass. Coming to my mind are 2000 gold, mythic duskmourn and draft token...

    12 votes
    How important is this to you?
  7. Not gaining mastery xp

    Since 8/21 not been able to gain mastery xp for wins or daily quest, been playing for the mastery pass, which I bought, so this really sucks.

    19 votes
    2 comments  ·  Gameplay  ·  Admin →
    How important is this to you?
  8. Touch screen not functional after update

    touch screen does not work for many people after the update

    727 votes
    How important is this to you?
  9. Mastery pass problem

    The Mastery Pass does not give any rewards!

    At level 35 I was supposed to get a booster pack but I didn't get it. The problem was also in levels 34 and 35 but I thought maybe I was wrong.

    14 votes
    0 comments  ·  Gameplay  ·  Admin →
    How important is this to you?
  10. Missing mastery reward

    I completed level 33 of the mastery pass but was not rewarded (2000 Gold). It is a reward from the free track but I have purchased the season pass.

    13 votes
    1 comment  ·  Gameplay  ·  Admin →
    How important is this to you?
  11. Starter Deck missing cards

    Hello, with the new set we got alot of new cards.
    but theres a bug that when you own some of the cards from another set, it doesnt give you the card so literally 100% of all starter decks have 1-2 rare missing for me.
    i cant replace them easy by the old set card but i would like the matching art and it being all from the same set so maybe you can check that and give the players the missing cards ?

    11 votes
    How important is this to you?
  12. 2000 gold not received Duskmourn

    Just completed the tier of the battlepass that gives 2k gold and I'm still sitting on 1600 from my quests. Relogged, restarted, revalidated files, still no reward. Android arena app

    14 votes
    0 comments  ·  Store  ·  Admin →
    How important is this to you?
  13. The Russian language has disappeared from the game

    The Russian language has disappeared from the game. Please return

    19 votes
    How important is this to you?
  14. "Your New Player Decks" error

    I clicked on the "Your New Player Decks" to receive the reward, however some decks formed with no name and cards are missing from each deck. I have attached a screenshot of my collection and the log.

    I'm not really sure how that could have happened, but I'm looking forward to a solution.

    11 votes
    How important is this to you?
  15. Cannot Sideboard in best of 3

    During Best of 3 games on the client, the sideboard is shown but cards cannot be added to your deck on the PC client of the game. This is just a general best of 3 game, and cannot be fixed by closing and reopening the game

    17 votes
    6 comments  ·  Gameplay  ·  Admin →
    How important is this to you?
  16. Game reverts to windowed mode (from fullscreen) after match end

    Game started in windowed mode, when it should have started in fullscreen. I switched it, but it would revert to windowed mode after every match

    14 votes
    How important is this to you?
  17. full screen

    1. Give us the steps to reproduce the bug

    Scenario 1. When joining games
    Step 1. Settings > Graphics > Full Screen
    Step 2. Click play to wait for a game
    Result. Game gets out of Full Screen

    Scenario 2. When leaving games
    Step 1 (in game). Settings > Graphics > Full Screen
    Step 2 (after the game ends). Leave game
    Result. Game gets out of Full Screen

    1. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

    PC

    1. Enter the actual results you’re experiencing

    Game gets ouf of Full Screen automatically

    1. Enter the expected results of the feature

    Game…

    13 votes
    How important is this to you?
  18. Grenzo, Crooked Jailer and Emrakul, the Promised End not interacting properly. Soft lock!

    While controlling my opponent's turn with the trigger from Emrakul, the Promised End, I cast a Grenzo, Crooked Jailer that was in their hand. The enters trigger from Grenzo went on the stack targeting me, however, I could not control the trigger despite controlling their turn. This locked me out of game actions until I timed out.

    32 votes
    3 comments  ·  Gameplay  ·  Admin →
    How important is this to you?
  19. Duskmourn release crashing Arena

    This enormous 9 GB update is crashing my computer. I had to restart it 3 times, and by the end, the whole program was glitching out. Uninstalling and redownloading Arena didn't help. Do you people not test these releases with an average computer?

    13 votes
    How important is this to you?
  20. Eerie (doesn't) Ultimatum

    Greetings. Since last update, my beloved deck is ruined by Eerie Ultimatum allowing me to bring back 2 random lands instead of "all permanent cards with different names". Hope in a fix asap, thank you.

    14 votes
    0 comments  ·  Gameplay  ·  Admin →
    How important is this to you?
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