MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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9532 results found
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Match won’t load
Match won’t load. At first I thought it might just be historic gameplay (perhaps Arena is overloaded with something else) so I (paid 8,000 gems) entered the win a box draft and it’s not loading either. Am I sol for those gems now? Hoping you fix the bug so I/we can play the game :(
14 votes -
Achievement "Death by Vanilla" bugged
Hello, I just played a game (Historic) where I cast more than 5 creatures, all of them without any abilities, and won - but still did not get the Death by Vanilla achievement. I have read on Reddit that other people had the same issue.
29 votes -
Fleem
Missing Fleem cosmetics after buying the mastery pass
24 votes -
Fleem Cosmetics
I purchased the mastery pass, did a draft and opened over 10 packs but did not recieve my fleem cosmetics. Seems that on reddit people are talking about how no one has
24 votes -
No sound effects and persistent image artifacting since recent updates
Music works, but since the last update I have zero sound effects. iPad Pro, redownloaded app and tried to fix files. There is also persistent visual artifacting that makes it difficult to see my hand.
24 votes -
Bug with the DragonHand Shadow tutorial battle
I had some issues trying to win this tutorial, at the moment I need to block with the "Confront The Assault" card I Can't select the spirit tokens because i can't see none of it.
And cards at some point of the tutorial just stack on a side of the screen and due this I Can't interact with the cards, basically the cards are not placed in the right place. I upload a picture of this.
35 votes -
Sokka's haiku bugged
Sokka's Haiku is not available to cast in Omniscience midweek event. Its an instant but cannot counter spells, or cast at all for that matter.
12 votes -
sideboard
I currently have standard decks with 15 cards in the sideboard. When I attempt to save a deck with 15 cards in the sideboard, I am getting an error message saying that "a deck cannot have more than 15 cards in the sideboard"
34 votes -
Achievement not granted - Yargle
I just won a game where I only cast a couple vanilla creatures and a load of planeswalkers and won. Should've got the Yargle Achievement but didn't, my deck list is below
22 votes -
Draft loss bug
Twice I have experienced a bug where I was given a loss during a draft when I should not have. First during a premier draft I lost a match and it gave me two losses instead of just one. Second during a quick draft I was given a loss after winning a match. Very frustrating as it cut both those drafts short for me which is a loss of valuable resources as a player
840 votes -
Back button in deck starts overview not working
Playing a sealed deck currently and when i go into the deck stats the back button is not working (on mobile android). It always just gives the box to change the deck name. The same even happens if I am in the choose avatar view and click on the back button. This worked before the last update.
13 votes -
Mac OS. Cannot Purchase Gems.
I cannot purchase gems. Every time I click to purchase more gems, I get stuck on the "Waiting for Server" screen. Its been like this for 7 minutes.
14 votes -
fleem rewards
Completed a traditional draft of OM1 but didn’t receive the Fleem reward
23 votes -
Multiple exhaust activations
I just played my first aetherdrift draft and my opponent was able to use there exhaust ability on the same creature multiple times without an elvish refueler out. I had one out but they never did and were able to exhaust there creature twice without it ability being refreshed in any other way
53 votes -
Crabomination bugged
I was playing arena cube and Crabomination exiled one card in hand, one from the top and one from the graveyard but when I clicked select, it didn't let me select one of the exiled cards, just resolved the ability as if I had choose none.
25 votes -
Crabomination Bugged
Played a crabomination during an arena cube game, it exiled a polluted delta, toxic deluge, and a nissa ascended animist. The browser came up to cast a spell without paying its mana cost, but none of those cards were selectable, and there was just a blue button that said 'resolve'. When I clicked on that button, it continued the turn without casting any of those cards and cost me the game.
25 votes -
Online matches not working
On IOS, online matches not working. Crazy / freeze at the stage of deciding turn order. Tried uninstalling and reinstalling, no change.
13 votes -
Ranked Match Opponent Timed Out - Stuck in Match and Cannot Exit
While starting a ranked match, I chose my starting hand and continued. My opponent timed out but the match did not end. It also will not let me exit the match/concede. I have to restart my game completely to get out of the match.
13 votes -
yargle day death by vanilla
I have twice now won a game where the only creature spcells I cast where Vanilla and I have casted 5+ creature spells each game. I have not gotten the achievement.
1st game I reanimated my opponents creatures and used ninjutsu.
2nd game I casted 4 different vanilla creatures but casted 3 of them twice.26 votes -
Death by Vanilla achievement not received
After playing 5+ vanilla creatures and winning (2 separate games), no achievement was unlocked. Please fix and reward the players who did it.
27 votes
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