MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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3190 results found
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Multiple Issues due to update?
A few hours ago I was still active in the Final Fantasy Draft, going 3-2 with 1 life remaining. The remaining time for the event was about 5 hours. Right now, this shouldn't have been elapsed, but the event isn't active anymore and I also didn't get my packs nor gems.
When this started, Arena had serious difficulties with matchmaking. Both pc (Steam) and phone (iOS) had no connection issues, but I was "waiting for opponent" forever and if the match pretended to load, it didn't proceed to any gameplay.
Please, Arena team, fix this and look back into your…
1 vote -
Ranked losses during bugged matchmaking
Got at least 3 games before knowing the matchmaking and game was bugged today, just hit mythic so I need me record to remain my gameplay only please.
1 vote -
Draft cancelled during down time
I was in a draft during the recent issues, a quick draft. Couldn't connect to play partner so I closed the client, reloaded and now it shows no record of me having been in the middle of draft.
1 vote -
Better rewards for Draft and Quick Draft
I love playing draft and quick draft on Arena when there aren't events at the physical stores near my house. The format is competitive and quite difficult to win all 7 games. Arena could offer better rewards to further incentivize the format, for example, offering gold rewards in addition to gems for a certain number of wins, or more gems as a reward to encourage new drafts and more matches. I believe it's the most fun format.
1 vote -
4 Pioneer-legal cards are incorrectly not playable in Pioneer despite being on Arena
Those cards are Furnace Whelp, Garruk's Packleader, Raise Dead, and Stormfront Pegasus.
- Furnace Whelp is Pioneer-legal via Magic 2015 (M15), and is on Arena via Jumpstart (JMP).
- Garruk's Packleader is Pioneer-legal via Magic 2015 (M15), and is on Arena via Foundations Jumpstart (J25).
- Raise Dead is Pioneer-legal via Welcome Deck 2017 (W17), and is on Arena via the Arena Beginner Set (ANA or ANB).
- Stormfront Pegasus is Pioneer-legal via Welcome Deck 2017 (W17), and is on Arena via Arena Anthology 4 (AA4) under its printing from Magic 2010 (M10).
Interestingly, all four are Pioneer-legal because they were in a non-booster…
1 vote -
Bug & Failed Combo Interaction
Earthbending land creature do not interact correctly with Leyline Transfomation and Deeproot Pilgrimage. I should be creating a merfolk token whenever I tap my land creatures for mana or attack but nothing happens. Please fix this it literally ruins my deck mechanic.
1 vote -
Bug during draft cant see cards
Drafting Avatar TLA (premier draft) , got into pack2p1 and all of the sudden I dont see the cards anymore.
See a photo i took from my iphone while this happen attached.Thanks for the understanding and lmk if any more info is needed
1 vote -
Add ability to concede entire match in one step
I would like the option to concede a match in a single step on MTG Arena. Currently, in the desktop application, you have to select concede, and then wait for the sideboarding screen to load before you can select concede again. On the mobile app, it is even worse, because you have to wait for your opponent to finish sideboarding, before you can select concede again. When I get tired of playing against decks like Vivi, cauldron or invoke despair or whichever deck is currently dominating standard, I simply wish to allow them to win the match and move on…
1 vote -
SORE LOSERS -Alessandro
Realizes he lost so instead of conceding he just leaves the game and forces me to Wait through the timer like a big sore loser
1 vote -
On mobile, can't go back to decklist
When I'm playing on my android phone (Pixel 7) if I click on the mana curve to see stats on the deck, there's no way to go back to editing. If I click on the back arrow, it opens the deck name edit box.
1 vote -
Bug
The cards and the decks are black, there aren't ghaphics.
1 vote -
Cant see booster cards during Pack2pick1 onwards
During a MTG premier draft Avatar TLA all of the sudden during Pack2P1 I couldnt see the carda anymore, see attached image.
Thanks for the understanding and let me know if I can help with any other question
Best regards
Gonzalo1 vote -
5枚目以降のカードがデッキに入ってしまっている問題
デッキ編集で数枚カードを削除し、同枚数の別カードを追加windows追加したカードは現れず、追加前に４枚入れていたカードの５枚目を観測ローカルでデッキ編集しようとすると、５枚目を観測したカードを一度減らすと、４枚目を追加できないスクショはありませんが、任意のカードを４枚入れられない時点で困りましたローカルファイルの更新で、一旦の解決をしました。
1 vote -
Assests not loading
I am playing MTG Arena on PC. For the last few days I have not been able to load any card assets. All the cards in the game have a black face and will only occasionally tell me what the card is. As you can imagine it is difficult for me to play the game if I can't see what cards are in my hand. I have attempted to repair the game files through the app but has made no effect. I am not sure what to do to fix my game.
1 vote -
Karn, the Great Creator
Had an Artifact card exiled with Thought-Knot Seer and wasnt able to get it back with Karn, the Great Creator. The - 2 ability says clearly "own in Exile".
Should work1 vote -
Paradox Engine Not working
Paradox Engine is not untapping anything when I cast spells
1 vote -
Sanctum of Calm Waters froze game
Sanctum of Calm Waters bugged out and froze the game.
1 vote -
No Fleem cosmetic
I am writing regarding a missing cosmetic item (“Fleem”) on my MTG Arena account.
I preordered the Mastery Package well before the preorder deadline and opened 10 packs. However, after logging into MTG Arena, the Fleem cosmetic was not added to my account and does not appear in my collection or cosmetics inventory.
I have already checked my Inbox, Collection (including “Not Collected” filters), restarted the client, and logged out/in, but the item is still missing.
Could you please verify my account entitlement for the Mastery Package preorder and grant the Fleem cosmetic if it was not correctly applied?
Thank…
1 vote -
Card style purchase
I purchased the basic land card styles available on 26 Dec but they do not appear in my collection. I tried restarting and repairing game files. Thank you!
1 vote -
Unable to purchase 20,000 Gem Pack
I am getting a “duplicate” error message whenever I try to purchase the 20,000 Gem or 40,000 Gem pack. This only happens for these specific packs. Is there a limit of how many times this pack is purchasable?
This is on Android OS, tried using 2 different devices (Samsung Tab S7 and Moto Razer Ultra.
1 vote
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