MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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3333 results found
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Unable to block
Arena hung today during a Bo1 ECL game; when I reconnected, I could not block. Tapping my creatures did not select them, to be precise. I lost the game as a result (ending my draft). This was in iOS after today's update.
Please refund my draft cost.
10 votes -
Daily/Weekly Quests doesn't appear - Bug
Every day, I try to check my daily mission in the game, but it simply doesn't appear. I can't collect my coins, and it's frustrating. I'll have to stop playing the game.
I've tried everything: reinstalling, logging out, installing on iOS, but it's always the same. Either the mission doesn't appear, or the mission space appears but the mission is never there; it always says it's counting down to a new one, but I never get the reward.
I have a friend in the exact same situation, and you haven't given him any answer.
PS: I've already finished the tutorial…
13 votes -
Game freezing
Game is freezing during combat for me, with no way to fix.
I need to close and reopen the game and hope I haven't skipped any phases - this has cost me losses in both of my last 2 ECL premier drafts. This is on Android and it's only happened since TMNT updated on Arena.
Can I get a refund or something?
11 votes -
Authentication failure: timeout for Arena on iOS
The Arena app for iOS keeps saying “unable to login” due to an authentication error, “Timeout” for my account. I was playing normally this morning when the app went dark after my match, and kept showing this error message. I reset, logged out and back in, and then later reinstalled the app, but the same error keeps happening. The app will appear as a black screen for a few seconds, then display the error message, and when trying to “reconnect” (the middle button on the display), the screen goes black and features three empty buttons. I don’t have the app…
10 votes -
unable to log in then something weird happens
i cannot log in i was playing then a game ended i won and then timeout it failed to log in when i try to reconnect and when i try to reconnect this weird thing happens
10 votes -
Game is hanging for no reason
Get your **** show in order WOTC. I have spent money in good faith that the product you offer will work correctly. I have started 7 total games today and 5 of the 7 have been with 3 separate decks. The first deck froze two times out of 3 games when all I did was tap to activate an earthbent Fabled Passage. In both games.
The next deck, froze once and finished one.
3rd deck if froze two consecutive games around turn 5. All the freezes have taken place after stabilizing or when I am attacking in with lethal trying…12 votes -
Companions not showing
My companions are not showing, it will only let me use my default companion
15 votes -
Not awarding wins or quest progress
Game is not awarding wins in midweek magic event or quest progress.
10 votes -
Wins do not count in any format/mode. No progress in daily quests.
Wins do not count in any format/mode. No progress in daily quests.
10 votes -
Final Win to obtain Mythic not awarded
I needed one win to advance to mythic; got the win and...no ranking update on the Victory screen. Looked at my rank and I was still Diamond 1 with one win needed. This was on iOS - I'm reporting here because the drop down menus don't work on my phone. Please advance me to Mythic. Thank you.
9 votes -
App keeps crashing since new update
Since the new update (02/25/2026), app keeps crashing on opening screen. I've tried force stop/ restart to the same effect. After checking multiple times, it seems to to happen at the "loading initial scene" part of the loading screen.
This issue is happening on Android for me and so far I haven't made it any further than the losing screen.
12 votes -
Gameplay
Game freezes at random times during matches
12 votes -
Got the wrong packs as reward!!!
Suposed to get 3 lorwin packs as 4th mastery pass reward, received edge of eternities instead. Would like the 3 packs of new set.
13 votes -
Not Getting My Secrets of Strixhaven Pre-Order
I spent over $50 on a pre-order and it never showed up on the packs page prior to the release that I had even bought anything. I thought maybe it was just something that didn't really matter and I would still get the 50 packs I pre-ordered. But nothing. I did not get my packs. Just to make sure that it still counted as I bought it even though my screen is still telling me to "get packs" with nothing else on it, I checked yesterday to see if it was still in the store and it wasn't. Meaning I…
7 votes -
Unhinged island
You cannot purchase unhinged island in daily deal today, all other 4 basics are showing but no island
9 votes -
Missing cards after update
Recently I noticed force of negation was missing and contacted support. The card is back. But now it appears mystical tutor is missing. On arena it says that one of cards in my deck was banned which is not the case.
9 votes -
Correction Needed: Major Oracle Text Errors in the Korean Localization(3/3)
Check Links
1/3
https://feedback.wizards.com/forums/918667-mtg-arena-bugs-product-suggestions/suggestions/51217132-correction-needed-major-oracle-text-errors-in-the
2/3
https://feedback.wizards.com/forums/918667-mtg-arena-bugs-product-suggestions/suggestions/51217153-correction-needed-major-oracle-text-errors-in-the타입 번역 오류 (Type Mistranslation)
봄의 심장 난투코(Springheart Nantuko)
현재 오역: 곤충 수도승 (Insect Monk)
수정 번역: 곤충 승려 (Insect Monk)신실한 창술대가(Faithful Pikemaster)
현재 오역: 코뿔소 수도승 병사 (Rhino Monk Soldier)
수정 번역: 코뿔소 승려 병사 (Rhino Monk Soldier)프로제니투스(Progenitus)
현재 오역: 히드라 아바타 (Hydra Avatar)
수정 번역: 히드라 화신 (Hydra Avatar)길드팩트, 니브-미젯(Niv-Mizzet, Guildpact)
지고의 존재, 니브-미젯(Niv-Mizzet, Supreme)
다시 태어난 니브-미젯(Niv-Mizzet Reborn)
현재 오역: 용 아바타 (Dragon Avatar)
수정 번역: 용 화신 (Dragon Avatar)유체역학적 급등, 인드리스(Indris, the Hydrostatic Surge)
현재 오역: 수달 화신 (Otter Incarnation)
수정 번역: 수달 현신…8 votes -
Screen goes black won't load
After 'Loading initial screen' the screen goes black and the game won't load. Waited over 5 minutes, but nothing...
8 votes -
Game crashes mid game
Mobile Android 2026.57.0.5694.1241037
Game appears to halt all user input mid game, causing major delays and game losses. Appears sparattic, but when it occurs, causes the game to become unplayable for the user. Multiple causes for thr crash include: opponent activating the ability of a map token, creatures dying as a state based action due to damage, resolving abilities of class enchantments, etc. When the bug gets triggeted, it ignores all user input and will not resolve the spell or ability on the stack, causing a "timeout" for the user.
If quickly noticed by the user, they may close out…9 votes -
full screen mode not staying active
Full screen mode will not stay active no matter how many times i go in a reset it to full screen every single time the screen changes scenes it goes back to windowed mode. How do I fix this
11 votes
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