MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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10223 results found
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Cannot get info game.
Title.
Unable to get collection
Network error try again1 vote -
Client crashes on Mac when trying to click anything
Client crashes on Mac when trying to click anything (Decks, Play, etc.)
I've reinstalled twice and the issue has not gone away.
2 votes -
Arena freezing on "Requesting Format Data" on MacOS
Arena on MacOS keeps freezing on load. Most times it will freeze on the step of "Requesting Format Data" - a few times it has gotten far enough to start loading and then gives the error "Unable to get collection"
My Internet connection is solid, I have uninstalled / reinstalled, and I even went so far as to reset my Mac to factory conditions. Problem persists.
No issue with app on iPad.2 votes -
Exile indestructible creature
Why can't I Exile an indestructible creature. Exile is not destroying it and it is removing it from the board. It does not give me the option to do that when I go to Exile features it isn't capable of being clicked
1 vote -
Connection issues on Android
I am using Android and I am currently not able to get back into the game,I was playing a Standard ranked bo3 match,game frooze while I was declaring attackers,tried to close the game and when I tried to open it I couldn t get back in,and it said connection lost,tried to log out and then log back in still connection lost,when I press the reconnect button it still says connection lost afterwards
Since status page says everything is working I am reporting this1 vote -
Crystal fragments bug interaction with firion, wild rose warrior
If you activate the copy of crystal fragments made by Firion and exile it to turn it into alexander, the card just exiles and doesn't come back as the transformed card.
1 vote -
russian or Ukrainian language
Hello! We had russian language in MTGA before the russian invasion to Ukraine, it was okey for me. Im from Ukraine and I wonder will we have russian or Ukrainian localisation soon? I appreciate your politics against russian invasion but huge companies always forget about Ukrainians in their Ukraine's supporting. Understand me please, your supporting makes Ukrainians only worse and we have to use English in your games and this makes UX unplayable for us. English isnt our native language and its very hard to orient in lots of cards and their texts. I hope on your understanding and care…
2 votes -
Tomik, Distinguished Advokist, doesn't stop sundering titan
Sundering titan is able to target lands in play in spite of Tomik, Distinguished Advokist and destroy them
recreated in bot match - gave sparky control of sundering titan, unsummoned it back to my hand, and it destroyed my land
1 vote -
Profile says M19 Core Set not complete, but there are no cards left to craft
The Profile says my M19 Core Set is not complete, but there are no cards left to craft. I already have a complete set of all M19 cards according to the deck builder. The same thing can be said of Pioneer Masters and Alchemy: Edge of Eternities.
1 vote -
lentezza del gioco ed esaurimento time out con conseguente perdita
Durante la partita Draft ho riscontrato un grave rallentamento del gameplay dovuto alla vostra manutenzione, con il conseguente esaurimento dei time out che mi hanno impedito di prendere le dicisioni migliori nei momenti più importanti del match. Chiedo il rimborso dell'evento
1 vote -
Client crashing at log in due to resolution issues
Can't launch the client due to resolution issues. I have attached the message I get when launching the client.
1 vote -
Crushing Wave is not working
I have played a booster draft event last Sunday. I have picked CRUSHING WAVE as a good interaction spell. Each time I want to use it accordingly, the spell does not allow me to tap untapped creatures my opponent controls. It only put stunt counters on already tapped creatures. I have lost 2 games for being unable to tap my opponent creatures
1 vote -
Payment site stalled
When I go to purchase gems the server just hangs with "waiting on server" indefinitely.
1 vote -
Proposal to Integrate Play Points as an Entry Option for Arena Limited Championship Qualifiers
Please consider allowing players to use Play Points to enter the Arena Limited Championship Qualifiers. Play Points provide a clear sense of progression and reward players for consistent participation. Allowing them as an entry option would make the event more accessible and help more dedicated limited players engage with high-level competition.
1 vote -
ATLA Cosmetics
Ever since ATLA has released on MTG Arena, I've not been able to access the "Cosmetics" section of the store. Every time I open the app and go to the store tab and click "Cosmetics" and try to scroll to the right, my app starts clicking and kicks me out of the app entirely. Any and all information welcome regarding this topic.
1 vote -
Problem with Jump In
I used two jump in tokens and both times my decks have ended up mono colour. It’s not taking the other colour selection from my deck.
1 vote -
Long Feng, Grand Secretariat's triggered ability does not trigger.
Long Feng, Grand Secretariat's triggered ability does not trigger.
I just played a game with Long Feng, Grand Secretariat active on the battlefield, and several other creatures and land creatures entered the graveyard from the battlefield (the trigger for his ability), but the ability never appeared on the stack.1 vote -
Reprieve
Reprieve is a dead card. Card cannot be activated in any capacity.
2 votes -
the dominion bracelet
"The Dominion Bracelet" does not allow you to see the opponents' cards or cast their spells when it's activated and you're controlling their turn. If you're controlling your opponent's turn, you should have the ability to see and cast their spells. I believe this is a bug.
2 votes -
Unstoppable infinites not resulting in a loss for the person that own them
With bloodthirsty conquerer and enduring tenacity or similar cards in play if you deal any damage to the opponent it will start and unstoppable infinite loop of healing then dealing damage to an opponent. In mtg ruling if you start an infinite loop that can’t be stopped the game ends in a draw (even though I think it should result in a loss for whoever started it)
4 votes
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