MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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3184 results found
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Game not working 28.12.25
Games either do not queue at all, or eventually load and neither player is showed a hand or any sort of timer. Concede button does not work. I have tried the 'Repair game files' option. I have checked the 'Status' page (which claims there are no incidents reported. I have tried using a VPN to use servers in different countries and on different continents. Nothing works. The game is apparently not functioning at all.
14 votes -
Sokka's haiku bugged
Sokka's Haiku is not available to cast in Omniscience midweek event. Its an instant but cannot counter spells, or cast at all for that matter.
17 votes -
enlightened tutor
My Historic Brawl deck is invalid because the Mirage printing of Enlightened Tutor was silently removed.
6 votes -
Missing cards after 3/31/2026 update
I am no longer seeing the Odyssey printing of the card Entomb in my collection after the 3/31 update today and the client is giving an error message "This deck contains cards not legal in this format. Invalid cards have been removed from your deck." after opening the deck from the Decks screen. The TLE version is still showing as available to craft.
4 votes -
MTG Arena on Desktop not loading opponents
Whenever attempting to play in Standard, matching with an opponent was previously taking forever. Now when matched, the cards fail to load and you cannot concede the match to leave. Card numbers load as 999. After waiting a couple of minutes and failing to load the decks, the timer counts down for the player.
- Steps to reproduce: attempt to play a standard casual match, best of 1
- This is on a PC
- Match takes forever to find opponent and then fails to load the deck
- Should pop up hand for game to play or mulligan
- I've attached the log file…
16 votes -
Unable to start match
Last 6 or 7 attempts to join a ranked Standard best of 1 failed. It usually just stayed on “waiting for opponent”, but once entered the match and let me choose to keep my hand. It then began my timer without starting my turn. I clicked an emote and it left the match. Another time I saw the match screen with no mulligan choice or anything else happening. Repairing game files did not work.
iOS17 votes -
Blocked numbers and words
The words and numbers are blocked out. Help please
It happened after the last update. Its impossible to play when all the numbers and some text is gone. Playing on an android phone which worked perfectly yesterday.12 votes -
Game is hanging for no reason
Get your **** show in order WOTC. I have spent money in good faith that the product you offer will work correctly. I have started 7 total games today and 5 of the 7 have been with 3 separate decks. The first deck froze two times out of 3 games when all I did was tap to activate an earthbent Fabled Passage. In both games.
The next deck, froze once and finished one.
3rd deck if froze two consecutive games around turn 5. All the freezes have taken place after stabilizing or when I am attacking in with lethal trying…12 votes -
Not awarding wins or quest progress
Game is not awarding wins in midweek magic event or quest progress.
10 votes -
Wins do not count in any format/mode. No progress in daily quests.
Wins do not count in any format/mode. No progress in daily quests.
10 votes -
Final Win to obtain Mythic not awarded
I needed one win to advance to mythic; got the win and...no ranking update on the Victory screen. Looked at my rank and I was still Diamond 1 with one win needed. This was on iOS - I'm reporting here because the drop down menus don't work on my phone. Please advance me to Mythic. Thank you.
9 votes -
Gameplay
Game freezes at random times during matches
12 votes -
Got the wrong packs as reward!!!
Suposed to get 3 lorwin packs as 4th mastery pass reward, received edge of eternities instead. Would like the 3 packs of new set.
13 votes -
Daily/Weekly Quests doesn't appear - Bug
Every day, I try to check my daily mission in the game, but it simply doesn't appear. I can't collect my coins, and it's frustrating. I'll have to stop playing the game.
I've tried everything: reinstalling, logging out, installing on iOS, but it's always the same. Either the mission doesn't appear, or the mission space appears but the mission is never there; it always says it's counting down to a new one, but I never get the reward.
I have a friend in the exact same situation, and you haven't given him any answer.
PS: I've already finished the tutorial…
12 votes -
Matching takes too long or matches and gets frozen at the beginning of the match
Either it is matching for too long or matches and gets frozen at the beginning of the match
16 votes -
Game freezing
Game freezing as soon as I enter a match.
16 votes -
Empty battlefield upon connecting to opponent (after a span of long connect times resulting in cancels, client restart)
I attempted to connect to an opponent as follows: start search>2+ minute wait>cancel>restart search>1+ minute wait>cancel>restart search>near immediate "waiting for opponent">game connects>VS banner>blank battlefield. On the blank battlefield where I'd expected to see a mulligan screen, I cannot concede and must alt+F4. Upon restart, this happened again. Mousing over the opponent's deck showed all counted deck/card statistics at "999."
17 votes -
Unhinged island
You cannot purchase unhinged island in daily deal today, all other 4 basics are showing but no island
9 votes -
Cards are black, without any pictures and other display issues
Cards are black without any text or look very weird. Gems look red and weird and other problems with the interface
13 votes -
Not logging wins/progress
Not logging daily wins/achievement progress. I've won easily a dozen or so games and nothing.
13 votes
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