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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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2823 results found

  1. Daily Quest Progression Frozen

    I'm completely full on Daily Quests, and although I've been performing the actions required to complete them, they are not progressing, so I am unable to complete any of them and earn their gold rewards.

    Not sure how big a deal this is, or how prevalent it is across the service, just something I noticed and thought I'd bring up. It would be unfortunate if I were no longer able to progress.

    578 votes

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  2. Stop rigging matches

    You just rigged a match against me, I was playing against a high cost deck, they needed at least 6 lands, what does MTG do, makes sure both games I have 6 lands to match what the other player needed. My whole deck is basically one drops, I didn't draw any of my 6 draw spells, any of my 6 counter spells or any of my 6 protection spells, what did I draw only creatures of which there are 20. I have 20 lands in the deck, yall had me out here with 8 ******* lands both games.…

    7 votes

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    2 comments  ·  Gameplay  ·  Admin →
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  3. Sparky stuck in "Hmmm."-ing out turn - Need a way to force Sparky's play

    Bug: As of 9/7/23 Sparky is stuck in "Hmmm."-ing on their turn to play. Is Sparky teaching roping as a valid strategy now?

    Situation: Sparky has any number of cards or even no cards in hand. It is Sparky's first main phase. I am in a winning position just playing cards to try to get to test a new card in my 100-card singleton deck. Sparky Hmmms for ~ 17 minutes, then I get the victory screen. Sparky doesn't even say "You got me!", such a sore loser! This happened today against Sparky's Blue, Black, Red, White, and Green …

    572 votes

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    199 comments  ·  Gameplay  ·  Admin →
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  4. matchmaking pairing 3 color decks against ugin colorless decks

    i think matchmaking is a little broken. it doesnt take all the features of the deck into consideration. it pairs decks with multicolors 3 or more against decks like the ugin colorless deck just based on the colors of lands it play. also i have noticed if you run one merfolk you are more likely to play against merfolk liege type decks that are all merfolk. also i am still having issues with hand smoothing and verges where it counts it as both even though its technically just one type of mana it generates until it activates.…

    1 vote

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    0 comments  ·  Gameplay  ·  Admin →
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  5. Awful display of cards

    New update on IPAD IOS has a terrible presentation of cards during opponents turn where cards are barely visible on the bottom of the screen. when it is your turn the card just rise to a level where the picture is visible but text is not unless you click on the card and it expands individually. This is a significant challenge fore someone playing a deck of cards one is not familiar with. It was better before but arguably I would say it should be a setting at the very least for selecting if you want your cards to…

    3 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  6. Win a Box event disappeared 1h after it went live

    Started an MH3 win a box event about 45 min after the event went up. After building my deck, it said error to finish the deck and then the event dissapered entierly. Result me loosing the 8000 gems without beeing able to play a single game.

    5 votes

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    0 comments  ·  Events  ·  Admin →
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  7. Toph, the first metalbender + Honest Work Bug during Arena Direct

    I played an Arena direct event today where I cast Honest Work on my opponent’s Toph, first Metalbender, which had it lose all abilities, however, my opponent cast Barrels of Blasting Jelly, which entered as a land. When my opponent earthbended the Blasting Jelly and it died, it also returned to the battlefield because it was a land. This created a poor experience a difficult match which should not have been the case. I have also attached a screenshot of the blasting jelly as a land.

    2 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  8. Unable to play an eligible card in a match

    Can someone please explain how I had a lakeside shack, untapped in play, a defend the rider in hand, opponent uses feed the swarm on my leaf-leap guide, and I am unable to use my defend. It wouldn't let me tap and did not show I had any eligible plays. This was an unranked alchemy match

    1 vote

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    0 comments  ·  Gameplay  ·  Admin →
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  9. Network error

    I'm trying to start a game but I get "Network error. Unable to join event. Please try again later." But I'm not trying to join an event, I'm trying to play a game. There's nothing wrong with my internet connection.

    22 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  10. 9 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  11. New cards not showing up in deck editor/collection

    Hello,

    I have packed the following cards from the Final Fantasy: Clash Across Time (FCA) set in MTG Arena:

    Zidane Tribal
    The Shadow Lord
    However, both cards currently appear greyed out and unusable in deckbuilding, despite being legitimately owned.

    This is causing confusion and preventing me from using these cards in decks.

    Could you please investigate and fix this issue? I would also appreciate any compensation if applicable, as this bug affects my gameplay experience.

    Thank you for your help,
    Ivan

    2 votes

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  12. WIll wizards ever fix this rigged garbage?

    I have asked this question before and there is never a response. Will wizards ever actually address the fact that standard gameplay feels rigged, no matter what deck you use or what strategies you attempt, there is always a perfect counter deck that you get placed against, especially if you win one game, and then it seems that you will get put against a deck that has 250 cards that curves out perfectly while you go dry and get mana screwed. WTF is going on with this game and its algorithm that wotc cant seem to get it in a…

    5 votes

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    3 comments  ·  Gameplay  ·  Admin →
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  13. MTGA.exe is not responding

    The game opens normally, but when I hover over the daily missions or enter the deck builder, the game crashes and the message appears:

    MTGA.exe is not responding

    I tried deleting the game and reinstalling it in several ways, but I didn't get any results.
    I've also updated my drivers and tried the solutions mentioned in the known issues.

    21 votes

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  14. I can't make a sideboard for best of 3

    Whenever I add more than 7 cards to my black deck sideboard it won't let me submit it

    6 votes

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  15. The mulligan

    when i take a mulligan in the 80% of case i retake the same hand...it's impossible that ALWAYS I have in the first hand a card that is only in one copy in the deck...please rebuild the casual method of mulligan..

    12 votes

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    9 comments  ·  Gameplay  ·  Admin →
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  16. Kicked from FIN Premium draft

    I was kicked from my Premium FIN draft and am unable to log back in.

    9 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  17. you didnt vet the latest update well

    todays update doesnt allow multiple of the same card in a brawl deck when the card explicitly says you can.

    6 votes

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  18. fix shuffler, keeps ******* me with unbelievable odds

    using a deck with 18 lands, 21 creatures, and 21 non creatures. mana curve 1.4, i keep on loosing matches due to shuffler ******* me. We want to play magic not bend over for the shuffler.
    This match, half the total cards i saw in the game were lands. no way in **** that is possible using an 18 land deck.
    This is why arena is dying, fix it

    7 votes

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  19. Avatar locked - can´t change Avatar [solved]

    Avatar locked - can´t change Avatar. The Video uploaded does not show ingame, only loading the game. Yet ingame it´s the same.

    I used an Avatar, then bought Squee and applied after transaction as standard. since then my avatar is locked and whichever i choose it´s always the same avatar ingame.
    Support couldn´t help - reinstalled the game - uninstalled with revo intensive mode, disabled windows coreisolation - i am not using third party AV or vpn.
    thanks

    EDIT while participating in the sealed-dominaria event (12.000 coins) the avatar is not locked.

    on traditional historic play it is still locked…

    10 votes

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  20. Gain Life / Token Deck causes "Draw" issues

    I have a Ocelot Cat and Ajani and a few other double token + gain life cards when a creature enters. If i get too many of these in play, the auto-resolver eventually time-outs and says I have to do another action, but I can't b/c the gain life and add counters isn't resolved. If I get this message 2x, the game ends in a draw.

    While i know it is overkill to have 50 25/25 creatures, etc, when I get this combo, I shouldn't automatically lose.

    1 vote

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