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MTG Arena Bugs & Product Suggestions

← Customer Feedback for Wizards of the Coast



This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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Bug/Product Suggestion Details

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24733 results found

  1. Bug: "Festival: Murders at Karlov Manor Story"rewards, the first reward "call a surprise witness" is not given

    Bug: "Festival: Murders at Karlov Manor Story"rewards, the first reward "call a surprise witness" is not given

    version 2024.34.10.5192.1053153

    13 votes

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    2 comments  ·  User Interface  ·  Admin →
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  2. Koma, cosmos serpent. Crashing bug

    The last few months I’ve noticed on iOS Crashing bug with “Koma, cosmos serpent.“. Whenever it is cast both players crash but due to the timer it force resigns whoever didn’t cast it. I’ve found this bug frustrating because it seems more and more people know about it and are just using it for bug abuse wins. 95% of time it doesn’t let me rejoin but this time it did for long enough to get screenshots.

    12 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  3. While playing Sparky and you cast a card the whole game freezes

    While playing Sparky and you cast a card the whole game freezes, sometimes for a couple seconds, sometimes indefinitely, you can interact with the screen and pets but card will not resolve so you're only able to concede OR Sparky will concede if you leave it there for a couple of minutes.

    60 votes

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    8 comments  ·  Gameplay  ·  Admin →
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  4. Your app won't load after the update

    First of all, your bug report forums have one of the worst user experiences I've ever seen in my entire life. Truly a testament to how little you care about your players.

    Second, your bugfest of an app isn't loading after the KTK update. If it's not too much trouble, could you maybe make your GAME WORK FOR ONCE IN YOUR LIVES?????

    24 votes

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    0 comments  ·  User Interface  ·  Admin →
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  5. Sideboard disappeared?

    Ever since the last update most of my sideboard has been invisible. It's there and I can use it in a match but when I go to edit it half of it is invisible. It makes it really hard to edit my decks 😥

    10 votes

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    0 comments  ·  Deck Building / Collection  ·  Admin →
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  6. "congratulations on reaching spark rank"

    The graphic and voice pop up "congratulations on reaching spark rank" plays every time I go to the home screen. Clicking through doesn't clear it, it just plays again. Logging out and logging in doesn't clear it. It just plays over and over and over again, every time the home screen loads.

    13 votes

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    5 comments  ·  Gameplay  ·  Admin →
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  7. Sideboard bug: OTJ

    Strange bug that hides all of my sideboard cards except 6 or 7 when I expand the side. It still shows number correctly, ej. 15. I don't trust it and don't want to change any cards and maybe lose my decks, so I've experimented only minimally. But testing this on multiple decks all have the same issue.

    9 votes

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    1 comment  ·  Deck Building / Collection  ·  Admin →
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  8. Game keeps crashing

    Playing arena on iOS (iPhone). Keeps crashing several times during matches. Almost lost due to being timed out. I have uninstalled/reinstalled but it hasn’t fixed the problem. Was working great before the recent big upgrade. Very frustrating

    15 votes

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    2 comments  ·  User Interface  ·  Admin →
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  9. Repulsive mutation x=0 doesn't counter even with a creature on the board

    Op was tapped out for a spell and I had a 2 powered creature on the board. I cast a x=0 repulsive mutation, it prompted me to target my creature to put 0 +1/+1 counters and after I targeted my creature the repulsive mutation fizzled and I didn't get to target their spell to counter it
    This cost me the game :'(

    11 votes

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    5 comments  ·  Gameplay  ·  Admin →
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  10. Jump In 3 Times event mission

    For the jump in 3 times mission, I have completed it at least three times with a variation of doing the same jump in 3 times, resigning each time, resigning each time without going back to the home screen, and trying a couple different jump ins and have spent a couple tokens and aprox. 3-5K in gold to try and complete it but it has never progressed past 2 out of 3. Is there a workaround for this or is it bug? I have seen other people have the same issue as well.

    1. Try and complete the " Complete Jump…
    18 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  11. Product Suggestion Leave Historic Alone

    With the new Alchemy format, can we please have it separated from Historic? You are going to be nerfing cards considering the standard environment, please leave them alone for Historic decks.

    2,438 votes

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    648 comments  ·  Gameplay  ·  Admin →
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  12. Calamity, Galloping Inferno doesn't produce second token (IOS)

    When I attack with Calamity, while it is saddled, it only produces one token. My opponent had a PW on board

    9 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  13. No connection to server

    Can‘t connect to server after previous magic software update (apple iPad)

    23 votes

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    0 comments  ·  User Interface  ·  Admin →
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  14. Can no longer play arena after Tuesday’s update on PC or ios

    Can no longer play arena after Tuesday’s update on PC or iOS. Tried unstalling and reinstalling several times. Nothing works. Please help. See uploaded error message

    13 votes

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    0 comments  ·  User Interface  ·  Admin →
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  15. Can't log in since the update on March 5

    Can't log in since the update today (March 5).

    This is very critical for me because if I'm unable to log in, I can't draft the new Alchemy set, spend wildcards to craft cards, buy gems, get my daily wins, or enjoy the new Mideweek Magic event.

    10 votes

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    3 comments  ·  User Interface  ·  Admin →
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  16. Please take measures against “Stalling”/「遅延行為」に対して対策をして下さい。

    “Stalling” need to be punished / 「遅延行為」への罰則が必要です。
    The same goes for “AFK” /「放置行為」に対しても同様に必要です。

    7 votes

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    19 comments  ·  Product Suggestion  ·  Admin →
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  17. Copying Coerced to Kill with Doppelgang

    After copying Coerced to Kill with Doppelgang I could not select the targets for Coerced to Kill.

    The timer went off and the game selected my creature instead.

    11 votes

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    4 comments  ·  Gameplay  ·  Admin →
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  18. Jump In

    I have played Jump In several times since Murders of Karlov Manor was released and have not been offered any of the new packets as my first selection - I was offered a new packet once as my second selection. I have played Jump In enough in the past that I should have received a choice of a new packet every time; according to your rules about packet selection.

    Something similar happened for a few sets in the past where you would not get to choose a new packet sometimes. That seemed to be fixed for the last set or…

    13 votes

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    2 comments  ·  Events  ·  Admin →
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  19. iPad crashes continuously

    I can play a couple of matches on my iPad but then mtga crashes and when I restart it immediately crashes when trying to connect to existing match. I have latest iOS and have uninstalled and reinstalled mtga app several times. Uninstalling and reinstalling appears the only way to recover, until the next crash after a few matches. Works OK on iPhone just iPad having this issue for me.

    13 votes

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    2 comments  ·  Gameplay  ·  Admin →
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  20. サイドボードがちゃんと表示されない。　Sideboard is not displayed properly.

    　BO3のエクスプローラーのデッキ構築画面でサイドボードを選ぼうと思ったら7枚のBO1用のサイドボードしか表示されない。

    　ビッグスコアと物語カードのスキン選択も挙動がおかしい。不便だから早く直してほしい。

    When I try to select a sideboard on the BO3 Explorer deck construction screen, only 7 sideboards for BO1 are displayed.

    The skin selection for the big score and story cards also behaves strangely. It's inconvenient so I hope it gets fixed soon.

    6 votes

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    3 comments  ·  Deck Building / Collection  ·  Admin →
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MTG Arena Bugs & Product Suggestions

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Feedback and Knowledge Base

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MTG: Arena Customer Support
  1. Install and Update Issues
  2. Stuck at Checking for Updates?
  3. Performance Issues, Lag, and Freezes
  4. Recurring Game Crashes
  5. Display Issues