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MTG Arena Bugs & Product Suggestions

← Customer Feedback for Wizards of the Coast



This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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Bug/Product Suggestion Details

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13752 results found

  1. CANT GET FRIEND REQUESTS OR DIRECT CHALLENGES

    IM TRYING TO CONNECT WITH A FRIEND

    ANGELATHEBENEVOLENT#33820

    WE DO NOT GET FRIEND REQUESTS AND CANNOT GET DIRECT CHALLENGE TO CONNECT

    PLEASE RESPOND

    74 votes

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    22 comments  ·  Gameplay  ·  Admin →
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  2. The Ozolith

    The Ozolith's trigger says may transfer the counters to a creature, and yet it forces you to choose a creature even if you don't have any, leading to an opponent's creature having to be selected, leading to game losses.

    72 votes

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    31 comments  ·  Gameplay  ·  Admin →
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  3. Lost rank

    I conceded a match I had no chance to win, and went from Platinum 3 with no wins to Platinum 4 with 5 wins rank

    70 votes

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    17 comments  ·  Gameplay  ·  Admin →
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  4. Spell not cast and stuck on the stack

    I attempted to cast a quandrix command in response to my opponents unburial rights. My spell went on to the stack, but my mana was never tapped. The spell was removed from my hand and was not placed in my graveyard. My opponent was able to resolve their spells and take game actions, despite my card being on the stack (and it would have removed legal targets for the unburial rights they resolved). Basically my card just disappeared and I wasn't able to use it. Attached screenshot shows the issue as Faithless Looting should not be on the stack above…

    68 votes

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    20 comments  ·  Gameplay  ·  Admin →
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  5. Bug: Ranking up not working

    I am playing on PC and after winning three battles in "standard ranked" my rank wont go up.

    Loading screen appears after battle "waiting for server" and rank progression does not load up.

    I closed and started the client again, but did not solve the problem.

    Log attached.

    67 votes

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    3 comments  ·  Gameplay  ·  Admin →
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  6. Stone Brain

    Stone Brain doesn’t allow player to name a card, rendering it useless. I’ve lost a Bo3 ranked game because of this… :(

    65 votes

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    19 comments  ·  Gameplay  ·  Admin →
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  7. Rank not going up

    Playing Standard Ranked
    PC
    Rank not increasing at all for 2 weeks
    FIX THIS S***!!

    65 votes

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    5 comments  ·  Gameplay  ·  Admin →
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  8. 土地事故、後攻が多すぎてゲームにならない

    土地事故や後攻が多すぎてゲームになりません。対戦相手が先攻の時は全く土地事故の気配が無いのに自分が先攻の時は高確率で土地事故です。調整するにしてももっとさり気なくやってください。露骨すぎます。
    それともシャッフル機能を改善して偏らないようにすることもできないのでしょうか。
    そうだとすればこのゲームに費やすユーザーの時間が無駄になるのでアリーナはサービス終了してほしいくらいです。

    65 votes

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    14 comments  ·  Gameplay  ·  Admin →
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  9. Sudden defeat

    I was playing THEROS Beyond Death Ranked Draft and both players had enough life, but when I clicked "My Turn", the Defeat message suddenly appeared. Since it was the third defeat in the draft, my draft ended there.
    Can I get the gem back?

    65 votes

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    6 comments  ·  Gameplay  ·  Admin →
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  10. friend challenges not allowing deck to submit

    Every time me or my friend challenges each other it is a 50/50 chance of MTG working. Because, we are given a message that say, "Unable to submit deck" even though the decks were legal and allowed to be used. I have not had any issues with regular play against random players. Only when I challenge or my friend challenges me. I would really appreciate it if this issue can be resolved and addressed quickly.

    64 votes

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    7 comments  ·  Gameplay  ·  Admin →
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  11. Ranked bug

    I gain no ranked progress, its stuck at unranked. Ive played a lot of ranked games none of which i gained progress for.

    64 votes

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    11 comments  ·  Gameplay  ·  Admin →
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  12. Can't see challenges or friend list

    After yesterday (Apr, 16th) update, the bar that appears on the bottom of the initial screen has disappeared. It is show when the game is loaded, but after I won a game, it won't appear anymore, so I can't see daily challenges or my friend lists. Trying to reboot application didn't work, but rebooting the machine works (Windows PC).

    64 votes

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    14 comments  ·  Gameplay  ·  Admin →
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  13. Sphinx of Clear skies

    Hello I was playing a Sealed Dominaria with Sphinx Of Clear Skies. I dealt combat damage with it and when my opponent separated the piles I could not see the cards or pick a pile. I closed out of the game (I am playing on an IPad) and reopened and still did not work. My game timed out and this happened in back to back games.

    63 votes

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    16 comments  ·  Gameplay  ·  Admin →
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  14. Couldn't win game even though I brought them to negative hp

    Couldn't win game even though I brought them to negative hp.
    I kept attacking my opponent until they were at -200 and still couldn't win.
    I had to concede because he had more cards in his deck.

    63 votes

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    58 comments  ·  Gameplay  ·  Admin →
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  15. Opponent Did Not Lose With Negative Health

    I was playing in the ranked ranks and I came across an opponent who did not lose the game after the hit points were below 0, he continued playing as if nothing had happened.

    63 votes

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    49 comments  ·  Gameplay  ·  Admin →
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  16. Kaya's ghost Form bug

    Kaya's ghost form did not return my creature to the battlefield after the creature was targeted with eat to extinction. This seems to be a bug from the latest update.

    63 votes

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    29 comments  ·  Gameplay  ·  Admin →
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  17. Lands not tapping for mana

    Asset errors abound. The tap lands were entering untapped, then in the future they wouldn’t tap for mana at all. The game was lagging and skipping around.

    Attached is a photo where the game is asking me to pay one more mana but it will not allow me to tap my temple.

    62 votes

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    16 comments  ·  Gameplay  ·  Admin →
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  18. Error Updating Data since latest patch

    Error Updating Data since last patch. Can't play at all.

    61 votes

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    2 comments  ·  Gameplay  ·  Admin →
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  19. While playing Sparky and you cast a card the whole game freezes

    While playing Sparky and you cast a card the whole game freezes, sometimes for a couple seconds, sometimes indefinitely, you can interact with the screen and pets but card will not resolve so you're only able to concede OR Sparky will concede if you leave it there for a couple of minutes.

    60 votes

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    8 comments  ·  Gameplay  ·  Admin →
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  20. Impossible to complete the color challenge

    with all the 5 colours when I try to complete the last fight of the color challenge it shows the message " Network Error: Unable to join the events. Please try again later". So I tried with iPad, iPhone and Mac all with the latest update to compete this challenge but every time the same message shows up.

    60 votes

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    16 comments  ·  Gameplay  ·  Admin →
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MTG Arena Bugs & Product Suggestions

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Feedback and Knowledge Base

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MTG: Arena Customer Support
  1. Install and Update Issues
  2. Stuck at Checking for Updates?
  3. Performance Issues, Lag, and Freezes
  4. Recurring Game Crashes
  5. Display Issues