MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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1748 results found
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Android 12 Rotation on Samsung Tablet
Using Android 12 on a Samsung Galaxy Tab S7, I've found the app rotates when open. What I mean by this, is if you turn the tablet vertical, you end up with a mini version of MTG Arena in the middle of the tablet and blank space above and below. I'm not sure a full screen game should do this. As a result of the rotation the app forces me to reconnect to the servers. It's quite frustrating.
If this is by design, please add a user setting that allows or disallows rotation.
4 votes -
Bug in sideboard
I can't see the number of cards in my deck while i'm siding. Bug occured on android phone.
2 votes -
Mac client won't run unless started from Epic Game launcher
Ever since the last update, when I attempt to run the Arena app directly, it starts up as a black screen and shows the Arena cursor, but then never loads the game. The only way I can launch the game is by running Epic Games and then launching from there and the game will start and run normally. This DOES NOT occur on my other Intel based MacBook Pro, where everything is running fine.
I've attached screenshots and my log file.
11 votes -
crash when hitting play button
When I click on the Play button (main screen), the client crashes (crash report enclosed).
8 votes -
Show your hand
Why isn't there an option to concede and show your hand? It's possible according to the MTG rules to show your hand to the opponent. It would also show the player you are playing against that you concede because you had nothing you could do to win, or you were just unlucky and got manascrewed.
Why showing your hand is not even an option when conceding?
5 votes -
Blocker selection not ending properly
Blocker selection phase is not ending and I cannot do anything. I chose to block a Sylvan Sheperd with two creatures.
I do not know if this is client-side or server-side, but it is probably client side.
It has still not ended as of the writing of this report. I may have lost my game because of this
Update: I did lose my game (and thus potentially a bunch of gems because of this)
2 votes -
Mythic rank shows diamond icon
PC
Reach mythic
Expected the mythic thing to show but it is actually the diamond one. Unclear if I'll receive the 5 packs at the end of the season.8 votes -
Card number bug
It's not show the number of cards while I'm siding in standard mode. Please take a look about this.
2 votes -
Error Updating Data
The game is stuck on startup.
It says : "Error Updating Data - Please check your connection and try again".Obviously my connection work just fine. I think this is a bug.
Thank you for your time and patience
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550 votes -
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English Decklist import
As you know, the most common language of Magic player knowledge is English.
In other words, the most part of decklists on the web are in English, too.
Then, why don't you make it enable to import English decklist regardless to the client displaying language?
It is too bothering to switch the client language for each time when import decklists.3 votes -
Cant log in mobile
I cant log in. Tried reinstalling the game but its the same. How do i fix this?
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18 votes -
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Auto-concede when hitting Alt+F4, or we have to wait!
It's common to see opponents get mad when they realise they've lost the match, like when he's 100% milled. Upon seeing he's about to lose at the next draw step, instead of conceding, he just rage quits (probably with Alt+F4). In that case, the game is not finished; as far as the game is concerned, it's just the same as if the app crashed or his connection was lost, so he can hopefully be back in time to resume the game.
So when I'm about to win and notice the turn isn't passed to the opponent, it's certain: he hit…3 votes -
Mastery tree problem - I did not receive my cards
I using orb in mastery tree. But I did not receive the cards
best regards,
Armando10 votes -
All of my emotes are gone
Playing on iPad, the client crashed while I was in the middle of a game. When I logged back in, all of the emotes I had were gone. When I go to the emotes page in my profile, it displays a message about how I can unlock emotes along with a confirm button. Clicking confirm takes me back to my profile. While on the emotes page, however, I can see behind the message that I have 0/10 stickers and none of the text emotes beyond the default ones. Please restore all of the emotes I had collected. Thanks!
15 votes -
Error code 10
Cannot login
3 votes -
Can't log in
No error messages, I put in my password, it goes back to the loading screen, gets as far as 'initializing localization database' then back to the login screen asking for my password again. The password still works to log in to this site so I assume it's a bug with Arena specifically?
Windows PC 2021.8.0.3855.884923, log attached
21 votes -
Crafted a card due to UI glitch
Crafted an Ellywick Tumblestrum with a mythic wildcard due to a UI glitch when exiting the right-click menu. Would like the mythic wildcard back and the crafted Ellywick deleted. Fix your game.
The UI glitch happened during a crash and it teleported the UI button, if that helps?
3 votes -
Latest Android build keeps locking up
Since getting the latest version (2022.15.10.1345.929304), the app has crashed 3 times during games. Specifically when a spell is being cast and the animation is mid-being displayed.
Samsung Galaxy S20FE
Android 123 votes -
Cannot activate Clue tokens
In multiple games today, I have had plenty of mana to activate clue tokens, but arena doesn't let me. In my most recent match, it almost cost me the game as I used Fateful Absence on my own creature to intentionally produce a clue token to draw a card, and arena refused to let me activate it for the remainder of the game.
12 votes -
black screen with cursor
Black screen with cursor, after loading screen...
56 votes
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