MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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1746 results found
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Cannot login
Cannot login to the game, it just keeps sending me cycling me back to the login screen everytime.
103 votes -
Infinite login loop: I log in and the application start loading (gathering local files) to just send me back to the login screen
I'm in an infinite loop, I just login the application starts loading (gathering local files) and I'm again at the login screen.
If you have the same issue, create a new "post" and vote up all the other posts with the login issue!
It is simply ridiculous that on the "Server Status" page is everything "green"!
58 votes -
Can't log in
No error messages, I put in my password, it goes back to the loading screen, gets as far as 'initializing localization database' then back to the login screen asking for my password again. The password still works to log in to this site so I assume it's a bug with Arena specifically?
Windows PC 2021.8.0.3855.884923, log attached
21 votes -
log in issue
When logging in I get sent back to the login screen after "initializing localization database"
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UTC_Log - 08-31-2021 14.00.16.log 1 KB -
UTC_Log - 08-31-2021 13.56.13.log 1 KB -
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UTC_Log - 08-31-2021 13.55.40.log 1 KB -
UTC_Log - 08-31-2021 13.55.11.log 1 KB -
UTC_Log - 08-31-2021 13.55.14.log 1 KB -
Player.log 21 KB -
Player-prev.log 31 KB
41 votes -
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Servers are down.
The servers are down. Your official site says they are up. Right a script that has a dummy account log in every 5 minutes. When it fails to log in, have it ping someone to discover the problem. Alternatively, get servers that aren’t literal potatoes.
15 votes -
Cant log in mobile
I cant log in. Tried reinstalling the game but its the same. How do i fix this?
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18 votes -
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network error
Since today, whenever I want to play I just receive a network error.
This is really annoying. Fix this buggy game!
43 votes -
Ban Paradox Engine, opponent turns take way too long, it's boring
I just got blew up by my time outs being used in opponent's turn even though i was spamming space bar to pass priority, they were using Paradox Engine to go through every artefact in their library. Not a fun game but I was willing to wait as they were probably going to mill themselves however the game timer killed me. Just ban it, if it's not legal in commander it shouldn't be legal in historic brawl
17 votes -
Bug on daily mission!
Since de the last update my daily mission dont update, it are with same number mission complete.
14 votes -
unable to login
i can't login to my account. on my pc or android. every time i login it says unable and i can either go to forums, reconnect, or log out. please adcise.
73 votes -
Cant login
Cant login as it cannot authorize my login
75 votes -
Cant log in
Wont let me log in keep saying Authentaction Failed and I was logging in fine yesterday but had issue this morning so Uninstalled game on phone and PC and tried reinstalling and now I cant even log in
77 votes -
Cards in black
Hello,
I have been with this error for months ...
All the cards appear in black ...
Please, someone tell me how I can fix it.
See ya!
3 votes -
Graphical Error Spontaneous Resizing of Game Window in Fullscreen
Spontaneous Resizing of Client Window in Fullscreen Mode
when playing the game occasional the game will freeze/ experience a lag spike before resizing the game window. objects in the window remain full sized and crowd the screen. a workaround for this is to open the graphics menu which causes the graphics to reset to normal however the game will continue to lag and even repeat the action sometimes crashing or forcing me out of the game as the round timer timeouts before the lag stops or graphics are displayed properly again.7 votes -
Can't report bug
I can't seem to report a bug about the game getting stuck. The site doesn't seem to explain further as to why my bug could not be submitted.
22 votes -
Blocking players
Please make it to where we can block recent players some people are sore losers and just exit the game when they realize they can't win. Then you have to wait for all of their time outs to expire before winning this has happened to me numerous times even with the same players I just want to Block them so I never have to play them again.
11 votes -
MTGA Client has severe memory leak -- please fix
Dear developers,
the MTGA Client has a severe memory leak.
Could be easily reproduced by monitoring memory consumption / memory allocation during plaing.
Client starts at about 1.2 GB memory and increases steadily up to 1.9 GB.
At about 2.0 GB the client gets "sluggy" and crashes.
I think a lot of the reported problems and crashes might be originated in this programming bug.
A quick fix would be appreciated.6 votes -
Low resolution card art
The resolution of some of the card art is really low. It’s difficult to make out the details on these cards even when zoomed in. Strangely, tokens don’t seem to have the same issue, so there are cards with really low res art, but the tokens they generate look fine. I’m playing on iPhone 12 Pro Max.
24 votes -
Unable to Login - Authentic failed for "username"
Unable to Login - Authentic failed for "username"
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2021-07-08 16_42_34-MTGA.png 157 KB -
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1,465 votes -
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Block function
Sometimes, players display conduct that makes me just not want to play against them any more. I'd like the ability to block players so that the matching algorithm won't put me against them.
I understand that ranked play can't really accommodate that, but I can't think of any reason this shouldn't be allowed in the unranked queue. (Looking at you, opponents who stall with every last second.)
7 votes
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